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CRO Manager

Location: London (Hybrid)
Salary: Up to £50,000 + Benefits

A rapidly growing, award-winning digital optimisation agency is looking for a CRO Manager to join its expanding team.

This is an excellent opportunity for an experienced CRO professional to lead optimisation programmes for a range of well-known clients, working closely with analysts, UX specialists and developers to deliver meaningful business impact through experimentation and insight.

Responsibilities

• Lead and manage CRO programmes across multiple client accounts.
• Develop data-driven optimisation strategies and testing roadmaps.
• Analyse customer behaviour using analytics, heatmaps, user research and experimentation data.
• Build and present recommendations and insights directly to stakeholders.
• Manage multiple projects and priorities in a fast-paced environment.
• Mentor and support junior team members.

Requirements

• Proven experience in CRO, experimentation or digital optimisation.
• Experience working across multiple brands or stakeholders, ideally within an agency environment.
• Strong stakeholder management and client-facing skills.
• Comfortable presenting insights and recommendations to senior audiences.
• Experience mentoring or managing colleagues.
• Data-driven mindset with the ability to turn insight into action.

Nice to Have

• Experience with platforms such as VWO, AB Tasty, Optimizely, Adobe Target or similar experimentation tools.
• Background in analytics, development or implementation.

What’s on Offer

• Join an award-winning business recognised as a great place to work.
• Clear progression opportunities into people management.
• High levels of autonomy and client exposure.
• Collaborative, supportive culture with a strong focus on professional development.
• Exposure to a broad mix of experimentation, analytics and optimisation projects.

Find out more and apply via the link below!

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CRO Manager
London (Hybrid) – 2-3x a week
Up to £50,000 + Benefits

An exciting opportunity has arisen for a CRO Manager to join a growing digital optimisation consultancy that combines experimentation, analytics, and customer insight to help clients improve digital performance. This role offers the chance to take ownership of client relationships, lead end-to-end experimentation programmes, and contribute to the growth of a high-performing optimisation team.

The Company
They are a specialist digital optimisation consultancy focused on helping organisations improve customer experiences and conversion performance through data-driven decision making. Their expertise spans experimentation, analytics, user research, and digital strategy, enabling clients to make meaningful improvements across their digital channels.

The business has built a strong reputation for delivering insight-led optimisation programmes and fostering a collaborative, supportive culture. With continued growth across their client base, they are investing in their people and creating new opportunities for progression and leadership.

The Role
As a CRO Manager, you will play a key role in leading experimentation and optimisation programmes across a range of client accounts.
Responsibilities include:

• Developing and delivering experimentation strategies that drive measurable business impact
• Identifying optimisation opportunities through analytics, user research, heatmaps, customer feedback, and behavioural data
• Designing, prioritising, and evaluating A/B tests and experimentation roadmaps
• Presenting insights, recommendations, and strategic direction directly to clients and stakeholders
• Collaborating closely with analysts, UX specialists, and developers to deliver high-quality optimisation programmes
• Managing multiple client projects and balancing competing priorities effectively
• Supporting, mentoring, and developing junior team members
• Contributing to the ongoing growth and development of the wider experimentation function

Your Skills & Experience

• Strong commercial experience in CRO, experimentation, digital analytics, or optimisation
• Experience working within an agency environment or managing multiple stakeholders and projects simultaneously
• Strong stakeholder management and client-facing communication skills
• Experience presenting data-driven insights and recommendations to non-technical audiences
• Ability to translate customer behaviour and analytics into actionable testing hypotheses
• Experience mentoring, coaching, or supporting other team members
• Familiarity with experimentation platforms such as VWO, AB Tasty, Optimizely, Adobe Target, Convert, or similar tools
• Experience with analytics platforms such as GA4 and customer insight tools
• Understanding of UX principles and customer behaviour

What They Offer

• Ongoing learning and development opportunities
• Clear pathway into people management and leadership responsibilities
• Collaborative and supportive culture with strong opportunities for career progression
• High levels of client exposure, autonomy, and ownership

How to Apply
If you are interested in this CRO Manager opportunity and would like to learn more, please apply with your CV and we will be in touch to discuss the role in detail.

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CRO Manager

London (Hybrid – 2x Days a Week in Office)

£45,000-£55,000

The Company

This is an award-winning digital optimisation agency specialising in CRO, digital analytics, SEO and experimentation, helping leading brands create better digital experiences and drive measurable improvements in conversion; founded by industry leaders with more than 35 years of combined experience, the business has built a strong reputation for being genuinely data and insight-led, combining analytics, experimentation, UX and customer research to solve complex digital challenges! The business is continuing to grow and has been recognised as one of the UK’s Best Places to Work, with a strong focus on learning, development and creating an environment where people can build long-term careers.

The Role

As the CRO Manager, you will take ownership of experimentation programmes across a range of client accounts, working closely with analysts, UX specialists and developers to identify opportunities, develop hypotheses and deliver optimisation programmes that create measurable commercial impact. This is a hands-on CRO role with significant client exposure, rather than a purely management position. You’ll be responsible for managing multiple projects, presenting recommendations to clients and using data, research and experimentation to influence digital strategy. As the team continues to grow, there will also be the opportunity to take on management and mentoring responsibility, supporting junior members of the team and helping shape best practice across the CRO function.

What You’ll Be Doing:

• Lead CRO and experimentation programmes across multiple client accounts.
• Analyse user journeys and digital behaviour to identify barriers and opportunities for conversion.
• Use analytics, heatmaps, customer research and user interviews to develop compelling testing hypotheses.
• Oversee the design, implementation and analysis of experiments.
• Monitor live tests and conduct post-test analysis to identify actionable insights.
• Present findings, recommendations and optimisation strategies directly to clients.
• Build strong relationships with stakeholders and take ownership of client programmes.
• Work closely with analysts, UX specialists and developers to deliver experimentation programmes.
• Manage multiple projects and competing priorities across different clients.
• Mentor and support junior members of the team, with the potential to take on direct management responsibility.
• Stay up to date with developments across CRO, experimentation, UX and digital optimisation.

Your Skills & Experience

• Strong experience in CRO.
• Experience working with multiple brands, clients or stakeholders.
• Experience with experimentation platforms such as VWO, AB Tasty, Optimizely, Adobe Target or Convert.
• Comfortable managing multiple projects and working independently.

The agency is flexible on tooling: strong CRO fundamentals and the ability to learn new platforms are more important than experience with a specific technology.

The Benefits

• £45,000-£55,000 salary

How To Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

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Experimentation (CRO) Manager
London, Hybrid
Salary up to £50,000

This is an opportunity to join a growing digital optimisation business where experimentation, analytics, and customer insight sit at the heart of decision-making. You’ll play a key role in shaping testing strategies, improving digital experiences, and driving measurable results for a diverse client portfolio.

The Company
They are a specialist digital consultancy that helps organisations improve online performance through experimentation, digital analytics, and customer insight. Working across websites, applications, and digital customer journeys, they use data-led recommendations to improve user experience and conversion performance. They have built a collaborative and innovative culture where learning, development, and professional growth are actively encouraged.

The Role
You will lead and deliver experimentation programmes that help clients improve digital performance and customer outcomes.
Responsibilities include:
* Developing and executing experimentation and CRO strategies for client projects.
* Building strong client relationships and supporting ongoing programme management.
* Analysing user journeys and identifying conversion barriers using analytics and behavioural insight tools.
* Designing, implementing, and evaluating A/B and multivariate tests using leading experimentation platforms.
* Monitoring live experiments and delivering actionable recommendations to improve website performance.
* Presenting findings and strategic recommendations to stakeholders and clients.
* Supporting and mentoring team members while promoting experimentation best practice.
* Keeping up to date with developments across experimentation, analytics, UX, and digital optimisation.

Your Skills & Experience
* Strong commercial experience within CRO, experimentation, digital analytics, or a related optimisation function.
* Hands-on experience with experimentation platforms such as Optimizely, AB Tasty, VWO, or similar tools.
* Experience using GA4 and digital analytics platforms to uncover insights and guide testing strategies.
* Good understanding of UX principles, customer behaviour, and conversion optimisation techniques.
* Knowledge of paid media channels and digital acquisition performance.
* Ability to manage multiple projects and collaborate effectively with technical and non-technical stakeholders.
* Strong communication skills with the ability to translate data into clear business recommendations.

How to Apply
If you’re an Experimentation (CRO) Manager looking to make a meaningful impact through data-driven optimisation and customer experience improvement, apply today to learn more about this opportunity.

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Director of Analytics

Location: Remote (U.S.) – preference for Central or Eastern Time Zone candidates; West Coast candidates welcome if comfortable with occasional early meetings

About the Role

This leader will own two major areas: internal analytics and customer-facing data products.

On the internal side, the role supports business intelligence across Sales, Go-to-Market, Transactions, Operations, and FP&A, built on Looker dashboards and modern analytics engineering practices.

On the customer-facing side, the role owns B2B analytics products delivered directly to business customers, including spend reporting, sustainability reporting, policy compliance and adherence reporting, and travel program analytics. This leader will be responsible for evolving both legacy reporting capabilities and new analytics product development.

The company is also investing in natural language and conversational analytics, bringing AI-powered interaction to travel program data. The analytics organization is responsible for the data modeling, SQL development, and semantic layer design that support those AI experiences.

This is not a hands-off management role. The organization needs someone who can drive analytics strategy, set the technical roadmap, own architecture discussions, lead modernization efforts, and partner heavily with Product and Executive Leadership, while remaining capable of running SQL in Snowflake, building and understanding Looker models, and participating directly in technical discovery.

What You’ll Do

• Drive analytics strategy and set the technical roadmap
• Own architecture discussions and lead modernization efforts
• Partner heavily with Product and Executive Leadership
• Run SQL in Snowflake and build and understand Looker models
• Participate in technical discovery, and challenge and guide technical decisions
• Evolve legacy reporting capabilities while building new analytics products

Time Breakdown: Half of the role is dedicated to driving technical roadmap and strategy, with a meaningful hands-on component. The other half is leadership, people management, and executive and stakeholder engagement.

What We’re Looking For

Required:

• 10+ years of total experience, ideally including a career path from software engineering into analytics engineering and then into leadership, while staying close to tech and AI initiatives
• 5+ years leading teams, having managed teams of 10 or more people
• Strong engineering foundation; pure BI analysts are unlikely to be successful in this role
• Exposure to AI-powered analytics solutions and experience building AI-enabled analytics products
• Understanding of modern LLM-driven workflows
• Experience building SaaS platforms
• Proficiency with Looker, Power BI, SQL, and Snowflake
• Data modeling expertise, semantic layer modeling, and familiarity with medallion architecture
• Understanding of the software development lifecycle, Jira, GitHub, and engineering team leadership

Nice to Have:

• Conversational analytics experience
• Natural language query and reporting product experience
• Self-service analytics platform experience

Team Structure

• Reports directly to the EVP of Data, AI, and Engineering
• Interfaces heavily with the Director of Engineering and the Product team, including the Scrum Master
• 11 direct reports total: 6 individual contributors in Analytics Engineering & Reporting, plus a Client Reporting function of 4 individual contributors and 1 manager

Compensation & Benefits

Base Salary: Up to $235,000

Bonus: 15-20%

Additional Benefits:

In addition to medical, dental, and vision coverage, the company offers an employee rewards and recognition program, a Total Rewards Package including wellness, sustainability, DE&I initiatives, and mental health support.

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CRO Lead

Lancashire (Hybrid)

£35,000-£40,000

THE COMPANY

Great opportunity for an ambitious CRO Lead looking for a new challenge with a high-end luxury retailer; if you want to work on innovative digital projects for a fast-growing company, this is the role for you!

THE ROLE

In this CRO Lead role, you’ll have the chance to ideate & and analyse split tests, working across a range of digital platforms; you will use GA4, ContentSquare & AB Tasty

YOUR SKILLS AND EXPERIENCE

• Experience in the CRO/Analytics space

THE BENEFITS

• £35,000-£40,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser

To Apply for this Job Click Here

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CRO Manager

£55,000-£65,000 + Bonus

Remote-first in the UK – 2x days a month in the office

If you’re a strategic CRO professional who enjoys owning the full customer journey, building experimentation roadmaps and turning insight into measurable commercial growth, this could be an excellent opportunity to make a real impact across multiple brands and markets!

The Company

A leading, multi-award-winning travel insurance group is continuing to invest in its digital customer experience and optimisation capabilities. The group operates several well-established travel insurance brands across the UK, Ireland and Australia, with further international expansion planned. Its flagship brand specialises in providing travel insurance for customers who may have more complex requirements, including those with pre-existing medical conditions. With a strong customer-first culture and a reputation as one of the UK’s top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager.

The Role

Reporting directly into the Head of Marketing, you’ll sit within a small team of three and take ownership of the end-to-end digital customer journey across the group’s brands. This is a highly hands-on role, but with a strong strategic element. You’ll be responsible for shaping the optimisation vision, building the roadmap and identifying where experimentation and customer insight can have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives.

Key responsibilities will include:

• Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience
• Building and delivering a data-led experimentation and CRO roadmap
• Identifying opportunities to improve conversion, upsell, retention and ancillary product performance
• Using analytics, customer insight, user testing, session recordings and performance data to identify optimisation opportunities
• Managing and delivering A/B testing and experimentation, ensuring successful tests are implemented into production
• Working with technical teams on tracking, experimentation architecture and scalable optimisation capabilities
• Developing a roadmap around personalisation, experimentation and customer experience
• Defining CX performance indicators and presenting recommendations and results to senior stakeholders
• Working across UK and Gibraltar-based teams to deliver CX initiatives
• Exploring emerging technologies, AI and new approaches to digital optimisation

The business already has a roadmap in place, so you’ll have a strong foundation to build upon while bringing your own strategic thinking and experience to the function.

Your Skills & Experience

• Strong end-to-end CRO and customer journey optimisation experience
• A strategic mindset, with the ability to build and own an optimisation roadmap
• Strong hands-on experience delivering experimentation and A/B testing
• Experience working across the full testing lifecycle, from identifying opportunities through to implementation and measurement
• Strong commercial awareness and the ability to connect optimisation activity to revenue and conversion
• Experience with tools such as AB Tasty, Optimizely, VWO, Google Analytics or similar – the business is tool agnostic
• A good understanding of front-end implementation, tagging and experimentation architecture
• Knowledge of UX/UI and personalisation principles
• Excellent stakeholder management and presentation skills
• The ability to operate in a fast-paced, hands-on environment

Experience within insurance or financial services would be beneficial but is not essential. Travel, digital-first or agency backgrounds will also be considered. Experience with server-side testing and experimentation is particularly attractive.

The Benefits

• £55,000-£65,000 salary
• Bonus

How to Apply

To register your interest in this opportunity, please send your CV to Adam Osborne at Harnham via the Apply link on this page.

To Apply for this Job Click Here

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CRO Developer

£50,000 – £60,000

Hybrid – Manchester (3x days per week)

This is a rare opportunity to join a growing digital business where experimentation sits at the heart of decision making. With strong investment in CRO and testing, you will play a key role in creating, deploying, and analysing experiments across high traffic digital platforms. This position offers the chance to make a direct commercial impact while working with modern experimentation tools and technologies.

The Company

They are an established digital performance business operating across multiple international markets. Through a portfolio of proprietary digital platforms, they manage and optimise the full customer journey from acquisition through to conversion. Their data-driven approach to growth has created a strong culture of experimentation, with significant opportunities to improve customer experiences through testing. Continued expansion has led to investment in building internal CRO and experimentation capability.

The Role

As a CRO Developer, you will be responsible for building, implementing, and maintaining A/B tests and experiments across a range of digital products. You will work closely with analysts, marketers, designers, and stakeholders to translate hypotheses into live experiments that drive measurable business results.

• Build and deploy A/B and multivariate tests using HTML, CSS, and JavaScript
• Develop high-quality experiment code across websites and digital platforms
• Work with CRO and product stakeholders to turn testing ideas into live experiments
• Implement personalisation and experimentation campaigns using leading CRO tools
• Ensure experiments are technically robust, performant, and accurately tracked
• Debug, troubleshoot, and optimise testing implementations
• Collaborate with analytics teams to support experiment measurement and reporting
• Contribute to experimentation best practices, processes, and governance
• Identify technical opportunities to improve customer journeys and conversion performance

Your Skills & Experience

• Strong commercial experience as a CRO Developer, Front End Developer, or Experimentation Developer
• Hands-on experience building and deploying experiments using HTML, CSS, and JavaScript
• Experience with CRO and experimentation platforms such as Optimizely, VWO, AB Tasty, Convert, Dynamic Yield, or similar
• Strong understanding of A/B testing methodologies and experimentation principles
• Experience working with web analytics and performance measurement tools
• Ability to write clean, efficient, and maintainable front-end code
• Understanding of customer journeys, user behaviour, and conversion optimisation
• Comfortable working closely with technical and non-technical stakeholders
• Experience within performance marketing, ecommerce, lead generation, or high traffic digital environments is beneficial

What They Offer

• £50,000 – £60,000 base salary
• Bonus scheme
• Hybrid working model with flexibility
• Opportunity to help shape a growing experimentation function
• Exposure to high traffic digital products and large-scale testing programmes
• Strong career progression opportunities
• Collaborative and data-driven environment

How to Apply

If you are a CRO Developer with experience building and deploying experiments using HTML, CSS, and JavaScript, apply now to learn more about this opportunity.

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CRO Analyst

Lancashire (Hybrid, 3 days in office)

Up to £40,000 + Bonus + Benefits

If you’re passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You’ll play a key role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation.

The Company

This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer experience. They invest heavily in their eCommerce capabilities and place data-driven decision making at the heart of their digital strategy. You’ll join a collaborative team where experimentation, innovation, and continuous improvement are actively encouraged. The business offers an inclusive culture, strong leadership, and clear opportunities for career development.

The Role

As a CRO Analyst, you will support and deliver conversion rate optimisation initiatives across key digital platforms.

Responsibilities include:

• Analysing customer behaviour to identify opportunities to improve conversion and user experience
• Using tools such as heatmaps, session recordings, funnel analysis, and user research to generate actionable insights
• Designing, coordinating, and evaluating A/B tests and other experimentation programmes
• Prioritising optimisation opportunities based on commercial impact and customer insight
• Working closely with Trading, Product, Design, and Digital teams to implement improvements
• Monitoring performance, measuring ROI, and reporting on testing outcomes
• Conducting competitor analysis and market research to support optimisation strategies
• Contributing to the ongoing development of a mature test-and-learn culture

Your Skills & Experience

• Strong commercial experience within CRO, eCommerce analytics, or digital optimisation
• Hands-on experience with CRO platforms such as Contentsquare, AB Tasty, or similar tools
• Understanding of customer journey analysis, UX principles, and online user behaviour
• Comfortable interpreting data and translating findings into business recommendations
• Experience presenting insights and test results to stakeholders
• Excellent attention to detail and strong organisational skills
• Ability to manage multiple priorities in a fast-moving digital environment

Desirable:

• Experience with Google Analytics, Excel, or other web analytics tools
• Understanding of SEO principles
• Familiarity with project management tools such as Monday.com

What They Offer

• Salary up to £40,000
• Performance-related bonus
• Hybrid working model
• Generous annual leave allowance
• Pension and life assurance
• Employee wellbeing support
• Staff discounts and additional lifestyle benefits
• Ongoing learning and development opportunities
• Clear progression within a growing digital function

How to Apply

If you’re looking to develop your career as a CRO Analyst within a data-driven eCommerce environment, apply today to find out more

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