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Director of Analytics

Location: Remote (U.S.) – preference for Central or Eastern Time Zone candidates; West Coast candidates welcome if comfortable with occasional early meetings

About the Role

This leader will own two major areas: internal analytics and customer-facing data products.

On the internal side, the role supports business intelligence across Sales, Go-to-Market, Transactions, Operations, and FP&A, built on Looker dashboards and modern analytics engineering practices.

On the customer-facing side, the role owns B2B analytics products delivered directly to business customers, including spend reporting, sustainability reporting, policy compliance and adherence reporting, and travel program analytics. This leader will be responsible for evolving both legacy reporting capabilities and new analytics product development.

The company is also investing in natural language and conversational analytics, bringing AI-powered interaction to travel program data. The analytics organization is responsible for the data modeling, SQL development, and semantic layer design that support those AI experiences.

This is not a hands-off management role. The organization needs someone who can drive analytics strategy, set the technical roadmap, own architecture discussions, lead modernization efforts, and partner heavily with Product and Executive Leadership, while remaining capable of running SQL in Snowflake, building and understanding Looker models, and participating directly in technical discovery.

What You’ll Do

• Drive analytics strategy and set the technical roadmap
• Own architecture discussions and lead modernization efforts
• Partner heavily with Product and Executive Leadership
• Run SQL in Snowflake and build and understand Looker models
• Participate in technical discovery, and challenge and guide technical decisions
• Evolve legacy reporting capabilities while building new analytics products

Time Breakdown: Half of the role is dedicated to driving technical roadmap and strategy, with a meaningful hands-on component. The other half is leadership, people management, and executive and stakeholder engagement.

What We’re Looking For

Required:

• 10+ years of total experience, ideally including a career path from software engineering into analytics engineering and then into leadership, while staying close to tech and AI initiatives
• 5+ years leading teams, having managed teams of 10 or more people
• Strong engineering foundation; pure BI analysts are unlikely to be successful in this role
• Exposure to AI-powered analytics solutions and experience building AI-enabled analytics products
• Understanding of modern LLM-driven workflows
• Experience building SaaS platforms
• Proficiency with Looker, Power BI, SQL, and Snowflake
• Data modeling expertise, semantic layer modeling, and familiarity with medallion architecture
• Understanding of the software development lifecycle, Jira, GitHub, and engineering team leadership

Nice to Have:

• Conversational analytics experience
• Natural language query and reporting product experience
• Self-service analytics platform experience

Team Structure

• Reports directly to the EVP of Data, AI, and Engineering
• Interfaces heavily with the Director of Engineering and the Product team, including the Scrum Master
• 11 direct reports total: 6 individual contributors in Analytics Engineering & Reporting, plus a Client Reporting function of 4 individual contributors and 1 manager

Compensation & Benefits

Base Salary: Up to $235,000

Bonus: 15-20%

Additional Benefits:

In addition to medical, dental, and vision coverage, the company offers an employee rewards and recognition program, a Total Rewards Package including wellness, sustainability, DE&I initiatives, and mental health support.

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CRO Lead

Lancashire (Hybrid)

£35,000-£40,000

THE COMPANY

Great opportunity for an ambitious CRO Lead looking for a new challenge with a high-end luxury retailer; if you want to work on innovative digital projects for a fast-growing company, this is the role for you!

THE ROLE

In this CRO Lead role, you’ll have the chance to ideate & and analyse split tests, working across a range of digital platforms; you will use GA4, ContentSquare & AB Tasty

YOUR SKILLS AND EXPERIENCE

• Experience in the CRO/Analytics space

THE BENEFITS

• £35,000-£40,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser

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To Apply for this Job Click Here

CRO Manager

£55,000-£65,000 + Bonus

Remote-first in the UK – 2x days a month in the office

If you’re a strategic CRO professional who enjoys owning the full customer journey, building experimentation roadmaps and turning insight into measurable commercial growth, this could be an excellent opportunity to make a real impact across multiple brands and markets!

The Company

A leading, multi-award-winning travel insurance group is continuing to invest in its digital customer experience and optimisation capabilities. The group operates several well-established travel insurance brands across the UK, Ireland and Australia, with further international expansion planned. Its flagship brand specialises in providing travel insurance for customers who may have more complex requirements, including those with pre-existing medical conditions. With a strong customer-first culture and a reputation as one of the UK’s top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager.

The Role

Reporting directly into the Head of Marketing, you’ll sit within a small team of three and take ownership of the end-to-end digital customer journey across the group’s brands. This is a highly hands-on role, but with a strong strategic element. You’ll be responsible for shaping the optimisation vision, building the roadmap and identifying where experimentation and customer insight can have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives.

Key responsibilities will include:

• Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience
• Building and delivering a data-led experimentation and CRO roadmap
• Identifying opportunities to improve conversion, upsell, retention and ancillary product performance
• Using analytics, customer insight, user testing, session recordings and performance data to identify optimisation opportunities
• Managing and delivering A/B testing and experimentation, ensuring successful tests are implemented into production
• Working with technical teams on tracking, experimentation architecture and scalable optimisation capabilities
• Developing a roadmap around personalisation, experimentation and customer experience
• Defining CX performance indicators and presenting recommendations and results to senior stakeholders
• Working across UK and Gibraltar-based teams to deliver CX initiatives
• Exploring emerging technologies, AI and new approaches to digital optimisation

The business already has a roadmap in place, so you’ll have a strong foundation to build upon while bringing your own strategic thinking and experience to the function.

Your Skills & Experience

• Strong end-to-end CRO and customer journey optimisation experience
• A strategic mindset, with the ability to build and own an optimisation roadmap
• Strong hands-on experience delivering experimentation and A/B testing
• Experience working across the full testing lifecycle, from identifying opportunities through to implementation and measurement
• Strong commercial awareness and the ability to connect optimisation activity to revenue and conversion
• Experience with tools such as AB Tasty, Optimizely, VWO, Google Analytics or similar – the business is tool agnostic
• A good understanding of front-end implementation, tagging and experimentation architecture
• Knowledge of UX/UI and personalisation principles
• Excellent stakeholder management and presentation skills
• The ability to operate in a fast-paced, hands-on environment

Experience within insurance or financial services would be beneficial but is not essential. Travel, digital-first or agency backgrounds will also be considered. Experience with server-side testing and experimentation is particularly attractive.

The Benefits

• £55,000-£65,000 salary
• Bonus

How to Apply

To register your interest in this opportunity, please send your CV to Adam Osborne at Harnham via the Apply link on this page.

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CRO Developer

£50,000 – £60,000

Hybrid – Manchester (3x days per week)

This is a rare opportunity to join a growing digital business where experimentation sits at the heart of decision making. With strong investment in CRO and testing, you will play a key role in creating, deploying, and analysing experiments across high traffic digital platforms. This position offers the chance to make a direct commercial impact while working with modern experimentation tools and technologies.

The Company

They are an established digital performance business operating across multiple international markets. Through a portfolio of proprietary digital platforms, they manage and optimise the full customer journey from acquisition through to conversion. Their data-driven approach to growth has created a strong culture of experimentation, with significant opportunities to improve customer experiences through testing. Continued expansion has led to investment in building internal CRO and experimentation capability.

The Role

As a CRO Developer, you will be responsible for building, implementing, and maintaining A/B tests and experiments across a range of digital products. You will work closely with analysts, marketers, designers, and stakeholders to translate hypotheses into live experiments that drive measurable business results.

• Build and deploy A/B and multivariate tests using HTML, CSS, and JavaScript
• Develop high-quality experiment code across websites and digital platforms
• Work with CRO and product stakeholders to turn testing ideas into live experiments
• Implement personalisation and experimentation campaigns using leading CRO tools
• Ensure experiments are technically robust, performant, and accurately tracked
• Debug, troubleshoot, and optimise testing implementations
• Collaborate with analytics teams to support experiment measurement and reporting
• Contribute to experimentation best practices, processes, and governance
• Identify technical opportunities to improve customer journeys and conversion performance

Your Skills & Experience

• Strong commercial experience as a CRO Developer, Front End Developer, or Experimentation Developer
• Hands-on experience building and deploying experiments using HTML, CSS, and JavaScript
• Experience with CRO and experimentation platforms such as Optimizely, VWO, AB Tasty, Convert, Dynamic Yield, or similar
• Strong understanding of A/B testing methodologies and experimentation principles
• Experience working with web analytics and performance measurement tools
• Ability to write clean, efficient, and maintainable front-end code
• Understanding of customer journeys, user behaviour, and conversion optimisation
• Comfortable working closely with technical and non-technical stakeholders
• Experience within performance marketing, ecommerce, lead generation, or high traffic digital environments is beneficial

What They Offer

• £50,000 – £60,000 base salary
• Bonus scheme
• Hybrid working model with flexibility
• Opportunity to help shape a growing experimentation function
• Exposure to high traffic digital products and large-scale testing programmes
• Strong career progression opportunities
• Collaborative and data-driven environment

How to Apply

If you are a CRO Developer with experience building and deploying experiments using HTML, CSS, and JavaScript, apply now to learn more about this opportunity.

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CRO Analyst

Lancashire (Hybrid, 3 days in office)

Up to £40,000 + Bonus + Benefits

If you’re passionate about conversion rate optimisation, digital customer experience, and using data to shape commercial decisions, this is an excellent opportunity to join a well-established eCommerce business. You’ll play a key role in driving online performance, influencing website improvements, and helping deliver a best-in-class customer journey through testing, insight, and experimentation.

The Company

This organisation is a recognised UK retail brand with a strong digital presence and a continued focus on enhancing the online customer experience. They invest heavily in their eCommerce capabilities and place data-driven decision making at the heart of their digital strategy. You’ll join a collaborative team where experimentation, innovation, and continuous improvement are actively encouraged. The business offers an inclusive culture, strong leadership, and clear opportunities for career development.

The Role

As a CRO Analyst, you will support and deliver conversion rate optimisation initiatives across key digital platforms.

Responsibilities include:

• Analysing customer behaviour to identify opportunities to improve conversion and user experience
• Using tools such as heatmaps, session recordings, funnel analysis, and user research to generate actionable insights
• Designing, coordinating, and evaluating A/B tests and other experimentation programmes
• Prioritising optimisation opportunities based on commercial impact and customer insight
• Working closely with Trading, Product, Design, and Digital teams to implement improvements
• Monitoring performance, measuring ROI, and reporting on testing outcomes
• Conducting competitor analysis and market research to support optimisation strategies
• Contributing to the ongoing development of a mature test-and-learn culture

Your Skills & Experience

• Strong commercial experience within CRO, eCommerce analytics, or digital optimisation
• Hands-on experience with CRO platforms such as Contentsquare, AB Tasty, or similar tools
• Understanding of customer journey analysis, UX principles, and online user behaviour
• Comfortable interpreting data and translating findings into business recommendations
• Experience presenting insights and test results to stakeholders
• Excellent attention to detail and strong organisational skills
• Ability to manage multiple priorities in a fast-moving digital environment

Desirable:

• Experience with Google Analytics, Excel, or other web analytics tools
• Understanding of SEO principles
• Familiarity with project management tools such as Monday.com

What They Offer

• Salary up to £40,000
• Performance-related bonus
• Hybrid working model
• Generous annual leave allowance
• Pension and life assurance
• Employee wellbeing support
• Staff discounts and additional lifestyle benefits
• Ongoing learning and development opportunities
• Clear progression within a growing digital function

How to Apply

If you’re looking to develop your career as a CRO Analyst within a data-driven eCommerce environment, apply today to find out more

To Apply for this Job Click Here

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CRO Analyst

£30,000 – £40,000

Lancashire (3 days a week in office)

If you’re passionate about Conversion Rate Optimisation and enjoy turning customer insights into measurable commercial impact, this is an excellent opportunity to take ownership of a growing CRO programme. You’ll join a well-established ecommerce business that is investing heavily in its digital capabilities, giving you the platform to influence website performance, customer experience, and revenue growth.

THE COMPANY

This organisation is a recognised leader within the retail sector, combining a strong digital presence with a customer-first approach. They are continuing to invest in e-commerce, digital optimisation, and customer experience, creating exciting opportunities for data-driven professionals. With a collaborative culture and strong focus on innovation, they empower teams to test new ideas and drive meaningful improvements across the online customer journey.

THE ROLE

As a CRO Analyst you will take ownership of the testing roadmap and play a key role in improving conversion across multiple digital platforms.

Specifically, you can expect to be involved in the following:

• Managing and prioritising the CRO testing programme
• Designing, coordinating, and analysing A/B and multivariate tests
• Identifying customer journey friction points through data analysis and behavioural research
• Using heatmaps, session recordings, funnel analysis, and customer insights to generate test hypotheses
• Evaluating test performance and measuring commercial impact and ROI
• Producing clear recommendations and presenting findings to stakeholders

SKILLS AND EXPERIENCE

The successful CRO Analyst will have the following skills and experience:

• Strong experience in CRO, ecommerce, website optimisation, digital product, or customer experience analytics
• Proven ability to design, manage, and analyse A/B testing programmes
• Strong understanding of UX principles and customer journey optimization
• Experience translating data and customer behaviour insights into actionable recommendations
• Confidence presenting findings and influencing stakeholders across the business
• Experience with tools such as AB Tasty, Contentsquare, or similar optimisation platforms
• Commercial mindset with the ability to prioritise opportunities based on impact
• Exposure to ecommerce or retail environments is advantageous, although broader digital experience is also welcomed

BENEFITS

The successful CRO Analyst will receive the following benefits:

• Salary between £30,000 – £40,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

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I’m hiring a CRO Analyst for one of the UK’s most respected retail brands, helping drive the growth of their eCommerce business through experimentation, customer journey analysis, and conversion optimisation.

This is a fantastic opportunity for someone with hands-on CRO experience who wants to own experimentation and optimisation across a growing digital platform.

The company

A market-leading jewellery retailer with over 80 locations across the UK and Ireland and a rapidly growing eCommerce operation.

Regularly recognised as one of the UK’s best employers, the business has built a reputation for its outstanding culture, collaborative environment, and long-term investment in its people.

The role

Reporting into the Trading Manager, you’ll be the dedicated CRO specialist within the team, responsible for identifying, prioritising, and analysing opportunities to improve customer journeys and conversion performance.

You’ll work closely with Trading, Design, Product and eCommerce stakeholders to understand how customers interact with the website and use those insights to influence testing and optimisation decisions.

This is a genuinely hands-on CRO role focused on:

• A/B testing
• Funnel analysis
• Heatmap reviews
• User journey optimisation
• Conversion improvement
• Insight generation and recommendations

Importantly, this is not a CRO developer role. You’ll own the testing programme, analysis, recommendations and reporting rather than building experiments yourself.

What you’ll be doing

• Analyse customer behaviour and website performance to identify optimisation opportunities
• Run and evaluate A/B testing programmes using tools such as AB Tasty
• Use heatmaps, user recordings and funnel analysis to uncover friction points within the customer journey
• Develop recommendations to improve conversion and user experience
• Present insights and test results to stakeholders across the business
• Prioritise testing opportunities based on customer and commercial value
• Monitor ROI and performance across the CRO programme
• Conduct competitor analysis and market research to support optimisation initiatives

What they’re looking for

Essential

• Previous CRO or Conversion Optimisation experience
• Experience running and analysing A/B tests
• Experience using tools such as:
  • AB Tasty
  • ContentSquare
  • Hotjar
  • Similar CRO platforms
• Strong analytical and insight-generation skills
• Experience presenting findings and recommendations to stakeholders
• Passion for customer experience and user journeys

Nice to have

• Retail or eCommerce experience
• Google Analytics experience
• Understanding of SEO
• Experience working in B2C environments
• Exposure to project planning tools such as Monday.com

Why join?

• Dedicated CRO role with genuine ownership
• Join a growing eCommerce function
• Highly collaborative culture with strong stakeholder exposure
• Opportunity to influence customer journeys at scale
• Work for one of the UK’s highest-rated employers
• Strong exposure to Trading, Design and Product teams

Package

• £30,000-£40,000 salary (flexibility for strong candidates)
• Bonus scheme
• 33 days holiday including bank holidays
• Additional birthday day off
• Pension and life assurance
• Generous staff discounts
• Hybrid working (3 days onsite ideally)

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CRO Analyst

Lancashire (Hybrid – 3 Days Office / 2 Days Home)

£30,000 – £35,000 + Bonus & Excellent Benefits (Flexibility up to £40,000 for exceptional candidates)

Join one of the UK’s leading retail eCommerce businesses and take ownership of the Conversion Rate Optimisation programme. This is a fantastic opportunity to become the dedicated CRO specialist, driving improvements to the online customer journey through data-led experimentation and insight.

THE COMPANY

This leading UK retailer has built a strong reputation for delivering exceptional customer experiences both in-store and online. With a growing eCommerce function and continued investment in digital, the business offers an excellent environment to develop your career.

Recognised multiple times as one of the UK’s best employers, you’ll join a collaborative culture where innovation and customer experience are at the heart of everything they do.

THE ROLE

Reporting to the Trading Manager, you’ll own the CRO testing programme across the company’s websites.

Using customer behaviour data, heatmaps, funnel analysis and user insights, you’ll identify opportunities to improve conversion, design A/B testing hypotheses and analyse experiment performance. You’ll work closely with the Design team, providing testing briefs and recommendations while reporting results and ROI to stakeholders.

Responsibilities include:

• Own the CRO testing roadmap.
• Analyse customer journeys and website performance.
• Design A/B testing hypotheses and testing briefs.
• Use heatmaps, session recordings and funnel analysis to generate insights.
• Analyse test performance and report on conversion improvements and ROI.
• Present recommendations to stakeholders.
• Continuously identify opportunities to improve the online customer experience.

YOUR SKILLS AND EXPERIENCE

• Experience in a CRO or eCommerce Analytics role.
• Hands-on experience designing and analysing A/B tests.
• Experience with AB Tasty, Contentsquare or similar CRO tools.
• Strong analytical and stakeholder management skills.
• Experience analysing customer journeys and website performance.
• Self-motivated with B2C website experience.
• Retail experience is beneficial but not essential.

THE BENEFITS

• £30,000-£35,000 salary (up to £40,000 for exceptional candidates).
• Bonus scheme.
• Hybrid working (3 days in the Lancashire office).
• Modern office environment.
• Excellent career development.
• Join one of the UK’s highest-rated employers.

INTERVIEW PROCESS

• Initial screening.
• First-stage face-to-face interview.
• Final interview with senior leadership.

HOW TO APPLY

Please register your interest by sending your CV to Max Beadle at Harnham via the Apply link on this page.

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Up to £60,000 + up to 20% bonus
Hybrid – London (2 days per month in Romford)

I’m hiring a Customer Experience Optimisation Manager to join a growing, tech‑focused insurance business and take ownership of experimentation and optimisation across the full customer journey.

This is a high‑impact role, owning how the business tests, learns, and improves performance across marketing and digital channels.

The company

A modern, fast‑growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space.

They sit somewhere between a tech business and a traditional insurer – meaning fast‑paced, data‑driven, and highly commercial.

The role

You’ll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams.

This is not a narrow product analytics role – it’s holistic experimentation ownership across all channels.

What you’ll be doing

• Own the experimentation roadmap and CRO strategy across the full customer journey
• Design and run A/B tests across email, website, and direct marketing channels
• Identify customer pain points and define optimisation opportunities
• Work with UX, engineering, and marketing teams to implement tests and improvements
• Analyse results and turn findings into scalable business improvements
• Build frameworks for testing, measurement, and continuous optimisation
• Drive a culture of data‑driven experimentation across the business

What you bring

Must‑haves

• Strong experience working in CRO / experimentation / optimisation roles
• Proven experience owning an experimentation roadmap (not just contributing)
• Hands‑on experience running A/B and multivariate testing at scale
• Experience identifying customer journey pain points and driving improvements
• Strong stakeholder skills – able to work across marketing, product, and tech
• Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)

Strongly preferred

• Experience in insurance, financial services, telecoms, or regulated industries
• Experience across multiple channels (email, website, direct marketing)
• Background in conversion rate optimisation or digital performance
• Experience in fast‑paced, commercial environments (e.g. retail, travel, eCommerce)

Not the right fit if:

• You’re a pure product analyst who only occasionally runs tests
• You haven’t owned end‑to‑end experimentation strategy
• Your experience is heavily skewed toward reporting, not testing

What they’re looking for

• 5-6+ years’ experience
• A confident, independent operator – able to own this function end‑to‑end
• Strong commercial mindset and focus on measurable outcomes
• Someone who can translate testing into real business impact

The team

• Reports into Head of Marketing / Customer Experience
• Works alongside marketing, CRM, UX, and product teams
• Dedicated CX function already in place – this role adds deep experimentation capability

Why this role

• Full ownership of experimentation across an entire business
• Opportunity to shape a CRO capability from the ground up
• High visibility across senior stakeholders
• Work in a fast‑growing, modern insurance business
• Flexible hybrid working (only 2 days per month in office)

Package

• Up to £60,000 salary
• Up to 20% discretionary bonus

Interview process

• Stage 1: Intro conversation
• Stage 2: Technical + presentation (experimentation focus)
• Final stage: Leadership discussion

If you’re someone who has owned experimentation end‑to‑end and wants a role with genuine autonomy and impact, this is a great opportunity.

To Apply for this Job Click Here