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Head of Digital

Hybrid – 4 days in Central London
Up to £80,000 + Bonus
Urgent Hire | High-Impact Role | Performance-Driven Team

THE COMPANY

This is a global organisation scaling fast, backed by significant investment and operating in a marketing-led, data-first model.

They’re restructuring digital from the ground up-bringing in top-tier talent, overhauling platforms, and investing in AI, CRM, CRO, and SEO to build out a world-class digital experience across their web infrastructure.

If you’re used to high performance, fast decisions, and real commercial ownership-this is your arena.

THE ROLE

As Head of Digital, you’ll own the strategy, performance, and roadmap of a newly centralised web platform (Drupal CMS), serving as the digital heartbeat of a multi-brand global business.

This isn’t just about keeping the lights on-this is your product. You’ll connect content, CRM, CRO, SEO, and AI innovation into one high-performing, scalable digital ecosystem.

Think:
End-to-end product leadership
AI experimentation with real budget
CRM + CRO integration
UX and conversion at the core
Global scale, local delivery

This is not a delivery or project role-it’s a strategic digital product position in a business that genuinely values performance, conversion, and measurable outcomes.

WHAT YOU’LL BE DOING

• Drive the product roadmap for a global digital platform (Drupal)
• Lead performance-focused UX, SEO, and CRO initiatives
• Connect CRM campaigns, enrolment journeys, and retention efforts into one seamless experience
• Experiment with and scale AI-powered tools across web and marketing ops
• Own uptime, security, scalability, and GDPR compliance
• Manage agency relationships and ensure ROI-driven output
• Work closely with data, performance, and content teams to continually optimise

YOUR EXPERIENCE

• Proven experience in digital product leadership (web/product/CRM/CRO/SEO)
• Can lead cross-functional teams without needing to be hands-on
• Commercial mindset-focused on performance, not just delivery
• You think like a product owner and act like a performance marketer
• Passionate about AI innovation (no need to be a technical expert)
• Bonus if you’ve worked in fast-growth, multi-brand, or PE-backed environments

WHAT’S IN IT FOR YOU?

✅ A product role with real strategic ownership
✅ Exposure to AI adoption and platform innovation
✅ Leadership visibility in a performance-led, marketing-first business
✅ Opportunity to make global impact from day one

Find out more and apply via the link below.

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Senior Insight Analyst – £55,000 + Benefits

Remote (UK-Based)
Modern BI Stack | Data Transformation | Commercial Insight

Are you a commercially minded analyst who loves turning complex data into actionable business insight?
Our client – a leading UK distributor and supplier of industrial products – is undergoing a major data transformation and is seeking a Senior Insight Analyst to help drive smarter, data-led decisions across the business.

This is a fantastic opportunity to play a key role in shaping how data supports pricing, profitability, and operational performance within a dynamic, product-heavy environment.

The Role

As Senior Insight Analyst, you’ll sit within a forward-thinking transformation team, working closely with senior stakeholders across sales, marketing, finance, and supply chain.

You’ll analyse performance across thousands of SKUs and customers, deliver pricing and margin insights, and help build the foundations of a modern, connected BI environment under Microsoft Fabric.

This role is ideal for someone who enjoys blending commercial thinking with technical analytics – not just reporting numbers, but understanding the why behind them.

What You’ll Be Doing

• Lead analytical work across pricing, rebates, and margin performance, helping identify where value is gained or lost.

• Deliver actionable insights across sales, marketing, finance, and supply chain.

• Partner with ecommerce teams to improve visibility of digital performance and customer behaviour.

• Support key data integration and transformation projects within the Microsoft Fabric environment.

• Translate large datasets into clear, commercial recommendations for senior stakeholders.

• Contribute to key strategic initiatives, including price, volume, and mix analysis and margin optimisation.

Tech Environment

Core Skills: SQL (essential), Power BI (advantageous)
Platform: Microsoft Fabric (mid-implementation)
Languages: Python (pandas/numpy – desirable, not essential)
Other: Salesforce & Google Analytics exposure beneficial

About You

• Proven experience as an Insight Analyst, ideally in wholesale, distribution, or another product-heavy industry.

• Strong knowledge of pricing, rebates, and margin analysis.

• Excellent SQL skills and analytical problem-solving capability.

• Commercially aware – able to tell stories with data and influence decisions.

• Confident communicator who can engage across multiple business areas.

• Naturally curious, proactive, and adaptable in a fast-changing environment.

Why Apply?

• Join a business at the heart of a major BI and data transformation.

• Blend commercial strategy with technical analytics.

• Work within a supportive team driving real change and visibility.

• Exposure to Microsoft’s modern Fabric BI stack.

• Flexible, fully remote working with occasional collaboration days in the Midlands.

If you’re passionate about using data to drive profitability and operational excellence – and want to make a real impact within a modern, evolving BI landscape – apply in confidence today.

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Senior Data Analyst – Job Description

Location: Nottingham (3 days in office – Tues, Wed, Thurs)

Salary: Up to £52,000 (can send up to £55k)

Employment Type: Permanent

Company:

A global bank.

Team Structure:

• Total Data Analytics team: 35 analysts
• Sub-teams include:

– Customer Campaigns (campaign building, analysis, personalisation, segmentation)

– Business Reporting & MI

– Risk Events & Recovery (analytics to mitigate adverse events)

– Regulatory Reporting

• Team placement depends on skillset and headcount, decided at offer stage.
• Internal movement across teams is common.

Role Overview:

A core analytics role focused on data extraction, manipulation, insight generation, and stakeholder collaboration. You will work with cross‑functional teams to understand requirements and deliver analytical solutions that drive business performance and growth.

Key Responsibilities:

• Extract and manipulate data from multiple sources.
• Use analytics to deliver insights for key business areas.
• Build and develop analytical solutions to support decision-making.
• Partner with stakeholders to understand needs and translate them into actionable outputs.
• Support reporting, optimisation, customer understanding, and business strategy.

Requirements:

• Advanced SQL (essential).
• Python (highly beneficial; two headcounts require Python).
• Data visualisation experience (Tableau preferred, but any tool accepted).
• Strong communication and stakeholder management skills.
• Numerical, analytical, and quantitative capability.
• 2+ years in a Data Analyst role.
• Financial Services experience beneficial but not required.
• STEM degree preferred but not essential.

Interview Process:

1. Online Assessment (20 mins): situational questions assessing competencies and cultural alignment.
2. Job Fit Interview (30-45 mins): job-specific skills, one short quantitative task, and hypothetical SQL/Python questions (if applicable).
3. Behavioural Interview: competency-based, STAR‑style questions.
4. Final In‑Person Interview: case study and live practical assessment.

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CRM MANAGER
Up to £50,000 | Fully Remote UK | Online Entertainment

THE COMPANY
A leading UK-based online entertainment platform with a global customer base. Known for delivering engaging digital experiences, this fast-growing company operates in a competitive, data-driven industry where customer retention and engagement are critical to success.
The company has built a strong reputation for innovation, using cutting-edge technology and marketing automation to deliver personalized experiences at scale. They operate a fully remote team culture, empowering employees with autonomy and ownership.

THE ROLE
As CRM Manager, you’ll own the strategy and execution of customer lifecycle campaigns across multiple channels including email, SMS, push notifications, and in-app messaging. You’ll work cross-functionally with product, content, compliance, and analytics teams to drive engagement, retention, and revenue.
This is a hands-on role where you’ll be responsible for customer segmentation, campaign planning, execution, performance analysis, and optimization. You’ll use data and insights to understand customer behavior, tailor communications, and design automated journeys that increase lifetime value.
You’ll also play a key role in A/B testing strategies, promotional execution, and ensuring all campaigns align with brand standards and regulatory requirements.

WHAT YOU’LL DO

Customer Segmentation & Insights

• Analyze user behavior, engagement patterns, and lifecycle stages

• Build audience segments for relevant, personalized communications

Campaign Management

• Plan and execute CRM campaigns across email, SMS, push, and in-app

• Build and QA HTML emails and campaign workflows

Performance Monitoring & Optimization

• Track KPIs including OR, CTR, conversions, LTV, and revenue uplift

• Report performance and recommend improvements

Daily Customer Engagement

• Monitor activity and deliver targeted offers based on behavior

• Adjust communications based on performance and seasonality

Cross-Functional Collaboration

• Work with branding, content, product, compliance, and analytics

Promotions Execution

• Manage promotions end-to-end, ensuring quality and timely delivery

A/B Testing

• Design and run structured testing to improve conversion and engagement

Automation & Personalization

• Build and optimize automated lifecycle journeys at scale

Content Management

• Upload copy and content to CMS ensuring accuracy, brand standards, and compliance

Stakeholder Communication

• Keep internal teams informed of plans, progress, and campaign results

WHAT YOU’LL BRING (ESSENTIAL)

• 2+ years CRM or retention marketing experience

• Hands-on experience running multi-channel campaigns

• CRM/automation platform experience

• Experience with customer segmentation and targeting

• A/B testing experience

• Strong analytical approach and Excel capability

• Excellent organisation and ability to manage multiple projects

• Proactive mindset and strong communication skills

• Degree in Marketing, Business, or similar

• Fluent in English

HIGHLY DESIRABLE

• Experience with Playtech IMS or similar gaming platforms

• Experience in gaming, gambling, entertainment, or online subscription

• Lifecycle marketing and retention strategy knowledge

• Exposure to fast-paced, data-driven environments

• HTML email coding skills

TECH STACK

• CRM/Automation: Playtech IMS, Braze, Optimove, Iterable, Salesforce MC

• Analytics: GA, Adobe Analytics, Amplitude, Mixpanel

• Campaign Tools: HTML email builders, workflow tools

• Testing platforms

• Excel, with SQL being a plus

WHAT’S ON OFFER

• Up to £50,000 salary

• Fully remote (UK)

• Ownership of CRM strategy

• Fast-paced industry

• Data-led culture

• Growth and development

• Collaboration across product, analytics and content

THE IDEAL CANDIDATE
You love data-driven CRM and thrive in environments where you own campaigns end-to-end and can see direct impact. You’re analytical, detail-oriented, commercially minded, and strong at personalization, automation, and lifecycle strategy.

INTERVIEW PROCESS
Stage 1 – Hiring Manager (30-45 mins)
Stage 2 – Take-home task
Stage 3 – Final with senior leadership
Timeline: 2-3 weeks

HOW TO APPLY
Send your CV to:

Mohammed Buhariwala – Harnham

+44 20 3854 4777

Keywords: CRM Manager, Retention Manager, Lifecycle Manager, Email Marketing, SMS Marketing, Push Notifications, Campaign Management, Marketing Automation, Customer Segmentation, Remote, UK

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Lead Marketing Analyst

Location: Remote (UK-based)

Salary: Up to £100,000 + benefits

Start Date: ASAP

The Company

A global digital entertainment business with millions of active users worldwide. Known for creating immersive experiences and building strong communities, the company continues to invest heavily in data-driven marketing. You’ll be joining a dedicated Analytics, Data Science & Engineering hub that shapes strategy across marketing, customer lifecycle, and product.

The Role

This is a senior role leading marketing analytics for a fast-scaling consumer brand. You’ll be the central expert on campaign measurement, attribution, and optimisation, guiding spend and targeting decisions across multiple channels. Alongside delivering hands-on analysis, you’ll mentor a small team, partner with senior stakeholders, and ensure best practice in data-driven marketing decisions.

Key Responsibilities

• Lead and mentor a small marketing analytics team, setting best practices and ways of working.
• Own full-funnel, cross-channel analysis covering acquisition, engagement, and retention.
• Improve campaign performance measurement through attribution modelling, incrementality testing, and media mix modelling.
• Partner with Data Science to develop predictive models (e.g. LTV, churn) to inform budget allocation.
• Build and maintain marketing forecast models to optimise spend and ROI.
• Conduct robust statistical analysis to improve campaign testing methodologies.
• Deliver clear reporting and actionable insights to marketing, CRM, and executive stakeholders.
• Collaborate with Data Engineering to ensure reliable data pipelines and infrastructure.
• Champion a data-first approach across marketing and product teams.

Skills & Experience

Essential:

• 5+ years’ experience in marketing analytics or a related data role.
• Proven ability to lead or mentor junior analysts.
• Expertise in attribution, incrementality, and campaign measurement.
• Strong SQL skills and proficiency with analytics tools (e.g. GA4, Looker, Tableau, Power BI).
• Hands-on experience with digital marketing channels including CRM, paid media, and lifecycle.
• Strong communication skills, comfortable influencing senior stakeholders.
• Excellent statistical analysis and data storytelling ability.

Desirable:

• Experience building LTV, churn, or other predictive models.
• Familiarity with marketing mix modelling and forecasting techniques.
• Python or R for advanced analytics.
• Exposure to high-volume, consumer-facing industries (gaming, media, entertainment, or subscription).

Interview Process

1) Introductory chat with the hiring manager.
2) Technical task and presentation.
3) Final interview with senior leadership, focusing on strategy, culture, and stakeholder alignment.

How to Apply

Send your CV to Mohammed Buhariwala at Harnham, or connect on LinkedIn to learn more.

Keywords

Lead Marketing Analyst, Marketing Analytics, SQL, Python, Attribution, Incrementality, Media Mix Modelling, Campaign Measurement, Forecasting, LTV, Churn, Data Storytelling, Stakeholder Management, Remote.

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Customer Selections and Analytics Team Lead

Location: Midlands – Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP

The Company

A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among the top UK companies for customer experience and employee engagement.

This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects.

The Role

As Customer Selections and Analytics Team Lead, you’ll lead the planning and delivery of all customer selections and campaign evaluation activities. You’ll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs.

This is a hands-on leadership role with strong stakeholder management focus. You’ll work across Financial Services, Personal Lines, and Commercial Lines, translating campaign briefs into technical requirements and ensuring seamless delivery across DM, email, and digital channels.

You’ll collaborate with campaign analytics and A/B testing specialists, helping design experiments and evaluate ROI. The role involves supporting transformation projects including migration to a new customer data platform and rollout of a new CRM tool (Dotdigital).

Key Responsibilities

Strategic Planning & Stakeholder Management

• Work with stakeholders to understand campaign plans, continuously creating and updating plans for all selections and evaluation
• Prioritise work, communicating effectively with the team and ensuring campaigns are delivered on time to quality standards
• Become subject matter expert for campaign brief and evaluation processes

Campaign Delivery & Technical Oversight

• Oversee customer selections and campaign evaluation, ensuring campaigns use relevant data and advanced statistical techniques
• Translate briefs into technical requirements, selecting target audiences based on behavioural data
• Join data from multiple sources (CRM, transactional systems, engagement events) and use APIs to connect to marketing automation platforms
• Design and implement QA processes ensuring regulatory requirements are met

Team Leadership & Development

• Lead, manage, motivate and develop six direct reports
• Lead daily scrums, ensuring team members are comfortable with pipelines and escalating issues
• Work with SMEs to ensure clear view of required skills with development plans in place
• Coach and guide team members, supporting continuous learning

Data & Insight Strategy

• Build detailed understanding across datasets to become SME for sourcing, analysing and delivering customer data
• Ensure campaigns utilise data effectively, taking forward-looking view on future integrations and tools
• Build reporting capability to track team effectiveness and deliverables

Projects & Continuous Improvement

• Support Financial Services platform transition, gaining access to more granular customer data
• Help deliver migration to new unified customer data platform
• Explore customer behaviour and product engagement, operationalising insights into revenue-driving campaigns
• Continuously develop knowledge to remain up to date with technology and methods

Skills & Experience

Essential:

• Advanced SQL experience (SQL Server, Oracle, PostgreSQL)-hands-on technical leadership role where SQL is used daily
• Previous line management experience-formal or informal leadership of analysts or campaign specialists
• Strong experience in customer selections, audience targeting or campaign analysis
• Experience planning and delivering campaigns and evaluation across multiple channels
• Strong experience providing data insights to aid strategic decision-making with clear stakeholder communication
• Experience with data visualisation tools (Power BI, Tableau, Qlikview)
• Ability to coach and guide others in complex subject matter
• Excellent communication skills with ability to flex style according to stakeholder requirements

Desirable:

• Experience working to agile methodologies and sprint basis
• Experience with marketing automation platforms (Unica, Salesforce Marketing Cloud, Dotdigital)
• Background in insurance, financial services, or regulated industries
• Experience with APIs to connect data sources to CRM platforms
• Exposure to A/B testing or campaign evaluation
• Familiarity with customer data platforms (CDPs)

What’s on Offer

• Salary up to £60,000 + 17.5% annual bonus
• Hybrid working: 1 day per week in office
• Strong learning and development focus with clear internal mobility across Data Science, Customer Analytics and Digital teams
• Supportive culture with exposure to senior stakeholders and high-impact projects
• Genuine progression opportunities within hub-and-spoke model
• Stable employer consistently ranked among UK’s best for customer satisfaction and employee experience
• Access to cutting-edge data platforms and tools

Interview Process

1. Single-stage interview (in-person or remote)
2. Includes advance SQL test (sent out beforehand)
3. Meet with Customer Selections and Analytics Manager and senior stakeholders

How to Apply

Send your CV to Mohammed Buhariwala at Harnham or connect on LinkedIn.

Keywords

Customer Selections, Campaign Analytics, Team Lead, CRM Manager, SQL, Marketing Automation, Financial Services, Insurance, Data Analytics, Leadership, Campaign Delivery, Customer Segmentation, Multi-channel Marketing, Midlands, Hybrid

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Digital Marketing Analyst
London (Hybrid)
£35,000-£40,000

THE COMPANY

Join an award-winning data intelligence consultancy that sits within a global marketing group, helping some of the world’s biggest brands turn marketing data into real business impact; you’ll be part of a small, collaborative analytics team working across exciting clients in finance, telecoms, and more!

THE ROLE

This is a great step up for someone currently doing channel-level reporting or performance marketing analytics who wants to move into a broader, more strategic role. You’ll be turning marketing and performance data into insight, not just dashboards. Day-to-day, you’ll:

• Analyse data from GA4, Adobe Analytics, Google Ads, DV360, and social platforms
• Build and deliver marketing performance dashboards in Power BI / Looker / Excel
• Present insights and recommendations back to clients
• Partner with account and media teams to improve marketing effectiveness

YOUR SKILLS AND EXPERIENCE

• Experience in marketing or digital analytics, ideally in an agency or a consultancy
• Data visualisation skills (Power BI, Looker, Excel)
• Confident communicator – able to talk clients through insights

THE BENEFITS

• £35,000-£40,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

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Role: Senior Email Marketing Manager

We’re looking for a strategic, innovative thinker with a passion for the latest communication tools and a flair for problem-solving. You’ll bring fresh ideas, experience, and insight to help take our email marketing to the next level.
This role is perfect for an analytical, detail-driven professional who loves reporting, HTML, and strategy. In this role, you’ll be lead a talented team of passionate email marketers, drive end-to-end campaigns across multiple brands and products, manage email databases, campaigns and newsletters, and ensure all activity is targeted, effective, and on brand.

To thrive, you’ll be a proactive self-starter, comfortable under pressure, and a skilled multi-tasker with a knack for turning data into actionable insights.
If this sounds like the role for you, we’d love to hear from you!

Responsibilities
* You will be passionate about ensuring the customer receives the right message at the right time, with a focus on optimizing existing triggered email campaigns, as well as developing and launching new ones.
* Deliver all promotional and content-based email campaigns in line with the trading and campaign calendars; including creative direction, copy and HTML coding.
* You will deliver increased personalisation, segmentation and relevancy in all emails.
* Ensure all emails are scheduled and delivered to brief.
* Maintain lifecycle communication programmes to drive continuous improvements to customer retention and lifetime value.
* Proofread emails for clarity, grammar and spelling.
* Deliver the monthly customer email newsletters, offering a range of content across our group services.
* Upgrade our email templates using graphics, personalisation and advanced features.
* Ensure prompt and accurate communication to minimise unsubscribes.
* Maintain robust monthly reporting, analyse campaign performance and suggest improvements.
* Ensure emails follow industry policies, best practices and compliance.
* Devise and action a testing and optimisation plan for campaign and automated emails, and provide analysis from these on a weekly and monthly basis.
* Develop robust documentation, including specific work instructions, and best practices.

Requirements
* Excellent written communication and copywriting skills.
* Proven work experience as an email marketing manager.
* Hands on experience with HTML and content management systems.
* Ability to be flexible and adjust strategy to suit and integrate a wide range of technology/marketing platforms.
* Strong project management skills.
* An ability to work under tight deadlines.
* Experience in analytical tools including Google Analytics and Power BI.
* Excellent communication and organisation skills.
* An acute eye for detail.
* Strong commercial awareness and trading focus.
* Have an understanding of segmentation and personalisation and how these practices might be used in improving customer communications.
* Able to manage time effectively and to prioritise actions.

To Apply for this Job Click Here

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Adobe Developer (Hybrid, London)

About the Role
Join a household-name media organisation at the forefront of digital publishing, broadcasting, and subscription innovation. You’ll be part of a highly collaborative CRM team driving customer engagement across some of the UK’s most influential news and entertainment brands.

Working closely with CRM Managers, Developers, and Designers, you’ll deliver data-led, multi-channel campaigns using Adobe Campaign Classic – supporting audience growth, retention, and loyalty for premium subscription products.

What You’ll Do

• Build and deploy campaigns across email, push, SMS, and in-app channels using Adobe Campaign Classic.

• Advise on best practice and optimise workflows, audience segmentation, and automation processes.

• Translate complex data and marketing briefs into actionable campaigns and journeys.

• Maintain accurate documentation of workflows, templates, and typology rules.

• Collaborate with CRM Managers to plan and execute acquisition, engagement, and retention activity.

• Manage BAU communications (3-5 per week) and support quarterly strategic campaigns.

• Conduct QA and troubleshooting, liaising with Adobe Support when necessary.

• Identify opportunities to improve efficiency through data-driven problem solving and workflow automation.

About You

• 3-5 years’ hands-on experience with Adobe Campaign Classic (Standard also considered).

• Strong background in CRM for subscriptions, membership, or digital media environments.

• Skilled in data handling, audience segmentation, and workflow design.

• Confident communicator and proactive collaborator across technical and non-technical teams.

• Experience with QA, campaign testing, and split/journey design.

• Familiarity with Jira and Agile delivery methods.

• [Nice to have] Knowledge of Customer Data Platforms (CDPs) – experience with tools like Hightouch is a plus.

The Team & Tech Stack

You’ll join a tight-knit CRM function comprising:

• Senior & CRM Managers (strategy, planning, and creative briefing)

• Developers & HTML Builders (campaign build and QA)

• Designer (creative execution)

Core tools include Adobe Campaign Classic, Hightouch CDP, and Jira.

Why Join

• Work on CRM for one of the UK’s most recognisable media brands.

• Blend tactical delivery with strategic project ownership (50/50).

• Contribute to campaigns seen by hundreds of thousands of subscribers.

• Hybrid setup with a culture that values creativity, collaboration, and continuous improvement.

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