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CRM & Retention Manager – £45,000-£60,000 + Equity | 75% Remote (UK)

Join a fast-growing subscription ecommerce brand as their first in-house CRM hire. You’ll take ownership of retention strategy across email and WhatsApp, building on strong foundations set by their CRM agency. This is a hands-on role where you’ll analyse subscriber behaviour, optimise customer journeys, lead loyalty initiatives, and drive long-term retention.

What You’ll Do:

• Own CRM & retention strategy across email and WhatsApp

• Analyse subscriber data to optimise retention and upsell flows

• Collaborate with the CRM agency while gradually taking full in-house ownership

• Build loyalty and rewards programmes, A/B tests, and segmentation strategies

• Support rollout of new subscription experiences

About You:

• Few years experience in CRM, retention, or lifecycle marketing

• Experience with Klaviyo; subscriptions or ecommerce a strong plus

• Data-literate, commercially minded, and proactive

• Excited by a fast-growing, early-stage environment with equity & long-term progression

Location & Working Style:

• 75% remote UK; occasional team trips

• London-based helpful but not essential

Salary & Package:

• Up to £60,000 plus benefits

• Equity for all new starters

Find out more and apply via the link below.

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SENIOR CUSTOMER EXPERIENCE MANAGER
UP TO £70,000 + BONUS
LONDON – 2 DAYS A WEEK IN OFFICE

Please note: you must have full UK right to work and be able to commute to central London twice per week.

ABOUT THE BUSINESS
This global lifestyle organisation is undergoing a major transformation of its digital customer experience, investing heavily in modernising journeys, personalisation, and product optimisation across its ecommerce platforms. Operating internationally, the business is well-established yet highly ambitious, with a growing focus on elevating the end-to-end experience across all digital touchpoints.

Customer Experience has recently been repositioned as a standalone strategic function, responsible for shaping how millions of customers browse, discover, purchase, and engage online.

THE TEAM
You’ll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys.

You will lead two experienced managers, overseeing optimisation, site features, internal search, journey enhancements, and A/B testing – supported by a wider network of analysts, UX designers, and engineering teams.
The digital product organisation is structured into four customer flow areas: Inspiration, Discovery, Cart & Checkout, and Post-Purchase. You’ll own 1-2 of these streams, representing business needs and helping shape the roadmap.

THE ROLE
This is a senior, hands-on position responsible for elevating the digital customer experience across key product streams. You’ll combine user insight, experimentation, and commercial awareness to deliver meaningful improvements to journeys, features, and site performance.
You will play a central role in ideation, requirements gathering, testing, UAT, and post-launch validation – partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life.

Key responsibilities include:
Customer Journey & Optimisation

• Own end-to-end CX for selected digital product areas.
• Identify friction points and champion solutions with Product/Tech teams.
• Ensure site functionality, features, and promotional components perform as intended.
• Represent the business throughout discovery, design reviews, and release cycles.

Data & Voice of Customer

• Analyse NPS, qualitative feedback, and digital metrics to surface issues and opportunities.
• Deliver clear, data-led insights on customer impact and commercial performance.
• Collaborate with analytics to influence content, merchandising, and product priorities.

Experimentation & Testing

• Lead the A/B testing programme across journeys and features.
• Review UX designs and create robust business requirements for enhancements.
• Oversee UAT, QA, and post-launch validation of new features.
• Partner across UX, engineering, and analytics to drive a structured optimisation roadmap.

Leadership & Collaboration

• Manage and develop two managers plus their supporting teams.
• Confidently challenge and influence senior stakeholders at global and regional levels.
• Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups.

SKILLS & EXPERIENCE REQUIRED

• Strong digital or ecommerce background
• Proven experience delivering journey improvements, A/B tests, and product optimisations.
• Deep understanding of digital CX principles and high-quality user journeys.
• Confident communicator able to influence, challenge, and guide stakeholders.
• Hands-on experience with experimentation platforms, CRO tools, analytics, UAT, and VoC insight.
• People management experience with a focus on coaching, collaboration, and team development.

WHY APPLY?

• Drive the digital customer experience for a globally recognised consumer brand.
• Own meaningful product streams with the autonomy to shape their direction.
• Lead talented managers while influencing senior stakeholders across regions.
• Join a forward-thinking, digitally focused environment where optimisation, experimentation, and continuous improvement are at the heart of decision-making.

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HEAD OF PAID MEDIA
£60,000-£70,000 + BENEFITS
FOLKESTONE – 1-2x A MONTH

Please note: you must have full UK right to work and be able to commute to Folkestone three days per week.

ABOUT THE BUSINESS

This is a fast-growing paid digital agency working with an extensive mix of clients across retail, food delivery, travel, education, and more. The agency operates primarily on long-term retained partnerships but also supports short-term, high-impact campaigns when needed. With rapidly increasing demand and a strong commercial trajectory, the business is known for its integrated digital expertise across paid media, data, content, and digital PR.

This role supports an exceptionally broad client portfolio with around 40 active accounts, ranging from household-name brands to specialist sector organisations. Paid media budgets span from £5,000 per month through to more than £1 million, offering huge variety and strategic challenge.

THE TEAM

You’ll join the Paid Media team, working closely with specialists across digital PR, content, data, and account management. Account managers handle day-to-day client relationships, while this role provides the technical, analytical, and performance-driven paid media leadership.

You’ll report into the Director of Data and lead a team of five, including a senior lead and a manager who directly report into you, with 2-3 paid media executives beneath them. The environment is collaborative and fast-moving, with senior leadership maintaining close involvement and visibility across teams.

With the agency expanding quickly, this role is a backfill in a growing function – offering both stability and the excitement of building new capability.

THE ROLE

This is a hybrid role split evenly between hands-on delivery and strategic team leadership.

You’ll be responsible for driving the direction and development of the Paid Media function while ensuring high-quality execution across all client accounts. You’ll oversee campaigns, shape strategy, guide your team, and contribute commercial insights that influence broader performance and client growth.

Key Responsibilities:

• Leading a team of paid media specialists across search and social channels.
• Overseeing delivery of paid search and paid social activity, including strategic planning and hands-on support where needed.
• Owning performance KPIs across a large and diverse client portfolio.
• Developing paid media strategies across Google, Meta, Bing, TikTok, Instagram, and other major platforms.
• Providing commercial insight and identifying growth opportunities for clients.
• Ensuring high-quality measurement, reporting, and interpretation of conversion data.
• Collaborating with content, digital PR, data, and account management teams.
• Presenting performance updates and technical insights to clients in a clear, actionable way.
• Supporting the department’s growth and helping shape best-practice delivery processes.

SKILLS & EXPERIENCE REQUIRED

Essential:

• Strong technical expertise in paid search (Google Ads experience is a must).
• Experience in paid social highly beneficial.
• Proven leadership experience in a fast-paced agency environment.
• Ability to work across a wide range of budgets and client categories.
• Strong understanding of measurement, conversions, and performance analytics.
• Confident communicator capable of presenting to clients and influencing decision-making.
• Ability to balance strategic thinking with hands-on activation.

Desirable:

• Experience managing large-scale monthly budgets (£1M+).
• Exposure to working across both retained and short-term campaign models.
• Ability to thrive in a high-growth environment where processes are evolving.

WHY APPLY?

• Lead and shape the direction of a growing Paid Media team.
• Work across an exceptionally broad and varied client portfolio.
• Combine hands-on delivery with strategic leadership and commercial influence.
• Join a high-growth digital agency with strong cross-functional collaboration.
• Work closely with senior leadership in an environment that values innovation, data-driven decision-making, and continuous improvement.

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SENIOR DATA ANALYST – MARKETING SCIENCE

UP TO £65,000 + BENEFITS

LONDON – 4 DAYS PER WEEK IN HAMMERSMITH

Please note: you must have full UK right to work and be able to commute to Hammersmith four days per week.

ABOUT THE BUSINESS

This is a fast-growing digital media and subscription platform operating at scale across multiple markets. The business combines content, advertising, and subscription revenue models and is undergoing rapid growth in its analytics capability. With a strong emphasis on data-driven decision-making, the company is investing heavily in measurement frameworks that enable smarter spending, sharper marketing effectiveness, and sustainable subscriber growth.

THE TEAM

You’ll join the newly established Marketing Analytics function; a specialist group focused on advanced measurement, marketing mix modelling, experimentation, and campaign performance evaluation. Sitting within the wider Analytics organisation (which includes content analytics, local analytics, and subscriber growth), this team partners closely with global stakeholders and plays a pivotal role in shaping how marketing investment decisions are made.

You’ll work closely with performance marketing, brand marketing, research, finance, and an internal analytics team based in the US, while reporting directly into the Head of Marketing Analytics.

The environment is young, collaborative, and still being shaped, offering the rare opportunity to define processes, build new frameworks, and pave the way for best-in-class marketing measurement.

THE ROLE

This is a hands-on and highly strategic MMM role, responsible for building, refining, and operationalising measurement models that drive smarter marketing decisions.

You’ll be a key partner in helping the business understand how campaigns perform, what drives incremental growth, and how budgets should be allocated across channels. This is far more than running models – you’ll play a central part in turning insights into real-world decisions.

Key responsibilities include:

• Building, maintaining, and evolving MMM models to understand the impact of marketing on subscriber growth and engagement.
• Supporting the transition from MMM to complementary approaches such as geo-testing, incrementality testing, and A/B experimentation.
• Designing creative test-and-learn frameworks to measure campaign performance more accurately.
• Working closely with marketing teams to ensure insights translate into clear recommendations and implemented actions.
• Partnering with commercial stakeholders to assess forecast accuracy and support campaign planning.
• Collaborating with performance, brand, and finance teams to communicate findings and influence investment decisions.
• Contributing to the development of measurement methodologies across a scaling analytics organisation.

SKILLS & EXPERIENCE REQUIRED

Essential:

• Proven experience in Marketing Mix Modelling and marketing effectiveness frameworks.
• Strong SQL skills (high bar – candidates must be comfortable scoring 10-11 out of 15 on SQL assessments).
• Hands-on experience with R or Python for statistical modelling.
• Strong experimentation background (A/B testing, geo-testing, incrementality).
• Excellent communication skills – able to simplify complex models and influence senior, non-technical stakeholders.
• Ability to translate insights into actionable recommendations and ensure follow-through.

Desirable:

• Experience working with commercial stakeholders in media, advertising, or subscription environments.
• Exposure to international teams or matrixed organisations.
• Ability to build credibility quickly in a fast-paced, growing analytics function.

WHY APPLY?

• Shape a new marketing analytics function from the ground up.
• Work across a broad and influential stakeholder group, including commercial, media, brand, and finance teams.
• Build advanced MMM and experimentation frameworks that directly influence budget allocation and subscriber growth.
• Join a young, high-growth business where analytics is deeply valued and still evolving – giving you the chance to define the blueprint going forward.

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CRM EXECUTIVE (IGAMING)

UP TO £35,000
FULLY REMOTE (UK-BASED)

Please note, you must be a UK resident to apply and have full right to work.

THE COMPANY

This international online gaming and sports entertainment business operates across multiple regulated markets, offering a broad portfolio of casino and sportsbook products. With a strong focus on user experience, localisation, and engagement, the organisation invests heavily in CRM and digital optimisation to drive player retention and lifetime value.

With teams distributed across Europe and a footprint spanning the UK, LATAM, and additional global markets, the company combines data-driven decision-making with fast-paced delivery. Joining means stepping into a lean, collaborative environment where CRM is central to commercial performance.

THE ROLE

As a CRM Executive, you’ll contribute to both strategy and hands-on delivery across key markets, with a primary focus on the UK and additional exposure to high-growth international regions. Working closely with senior leadership, you’ll take ownership of customer communications, lifecycle journeys, daily engagement, and performance optimisation.

In this varied role, you will:

• Develop a detailed understanding of player behaviour to drive accurate segmentation and targeted communications.
• Plan, build, test, and deploy high-volume CRM campaigns across email, SMS, push notifications, and in-app messaging – including supporting HTML builds.
• Monitor performance KPIs such as engagement, CTR, and conversion, providing clear reporting and actionable insights.
• Oversee day-to-day player engagement, reviewing behavioural trends and issuing personalised offers to support retention and revenue.
• Run A/B tests across channels to improve campaign impact and overall lifecycle performance.
• Support wider CRM initiatives including onboarding new game providers, analysing operator performance, and optimising site layouts for key territories.
• Contribute to the development and optimisation of automated lifecycle programmes.

Approximate time split:

• 60% campaign delivery and player engagement
• 25% analysis, reporting, and optimisation
• 15% strategic CRM projects and collaboration

YOUR SKILLS AND EXPERIENCE

You’ll bring:

• CRM experience, ideally within the iGaming sector – gambling experience is a must!
• Experience with Playtech.
• Strong understanding of lifecycle marketing, segmentation, and multichannel campaign execution.
• Confident communication skills, including the ability to work closely with senior leaders.
• A proactive mindset and the ability to take ideas from concept to delivery.
• Comfortable working at pace, managing multiple campaigns (30+ per week) and shifting priorities.

It’s a bonus if you have:

• Experience with automated lifecycle programmes.
• Familiarity with evaluating game performance or provider contribution.
• Exposure to international markets such as LATAM.

BENEFITS

• Direct exposure to C-suite, with genuine influence on CRM strategy and execution.
• Strategic and hands-on scope in a fast-moving, commercially impactful environment.
• Global remit across multiple markets, not just the UK.

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CREDIT STRATEGY ANALYST

LONDON- HYBRID

UP TO £55,000

If you’re a data-driven lending analyst looking for real ownership, high visibility, and the chance to shape credit strategy in a fast-moving fintech this is a rare opportunity.

THE ROLE

This is a broad credit strategy position covering the full customer journey -acquisition through to collections, with a heavier focus on acquisition strategy in the near term. Expect meaningful ownership and variety:

• Implementing and refining credit and acquisition policies

• Portfolio deep-dives and performance monitoring

• Supporting loss forecasting and risk insight

• Exposure to scorecard/model development

• Leading your own workstreams plus side projects that genuinely move the dial

REQUIREMENTS

• Credit risk, lending, portfolio analytics, or similar

• Strong Python and SQL

• Background in secured or unsecured lending

• STEM degree

• Someone who wants to own strategy, influence decision-making, and grow quickly

HOW TO APPLY

Please apply below or send CV

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Senior Insight Analyst – £55,000 + Benefits

Remote (UK-Based)
Modern BI Stack | Data Transformation | Commercial Insight

Are you a commercially minded analyst who loves turning complex data into actionable business insight?
Our client – a leading UK distributor and supplier of industrial products – is undergoing a major data transformation and is seeking a Senior Insight Analyst to help drive smarter, data-led decisions across the business.

This is a fantastic opportunity to play a key role in shaping how data supports pricing, profitability, and operational performance within a dynamic, product-heavy environment.

The Role

As Senior Insight Analyst, you’ll sit within a forward-thinking transformation team, working closely with senior stakeholders across sales, marketing, finance, and supply chain.

You’ll analyse performance across thousands of SKUs and customers, deliver pricing and margin insights, and help build the foundations of a modern, connected BI environment under Microsoft Fabric.

This role is ideal for someone who enjoys blending commercial thinking with technical analytics – not just reporting numbers, but understanding the why behind them.

What You’ll Be Doing

• Lead analytical work across pricing, rebates, and margin performance, helping identify where value is gained or lost.

• Deliver actionable insights across sales, marketing, finance, and supply chain.

• Partner with ecommerce teams to improve visibility of digital performance and customer behaviour.

• Support key data integration and transformation projects within the Microsoft Fabric environment.

• Translate large datasets into clear, commercial recommendations for senior stakeholders.

• Contribute to key strategic initiatives, including price, volume, and mix analysis and margin optimisation.

Tech Environment

Core Skills: SQL (essential), Power BI (advantageous)
Platform: Microsoft Fabric (mid-implementation)
Languages: Python (pandas/numpy – desirable, not essential)
Other: Salesforce & Google Analytics exposure beneficial

About You

• Proven experience as an Insight Analyst, ideally in wholesale, distribution, or another product-heavy industry.

• Strong knowledge of pricing, rebates, and margin analysis.

• Excellent SQL skills and analytical problem-solving capability.

• Commercially aware – able to tell stories with data and influence decisions.

• Confident communicator who can engage across multiple business areas.

• Naturally curious, proactive, and adaptable in a fast-changing environment.

Why Apply?

• Join a business at the heart of a major BI and data transformation.

• Blend commercial strategy with technical analytics.

• Work within a supportive team driving real change and visibility.

• Exposure to Microsoft’s modern Fabric BI stack.

• Flexible, fully remote working with occasional collaboration days in the Midlands.

If you’re passionate about using data to drive profitability and operational excellence – and want to make a real impact within a modern, evolving BI landscape – apply in confidence today.

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Digital Product Insights Lead – Up to £80,000 + bonuses

Hybrid (3 days office-based – South East England / London area)
Full private medical | Modern data stack | AI-driven transformation

Are you an experienced insights leader who thrives at the intersection of digital analytics, data science, and commercial strategy?

Our client – a leading UK brand undergoing a major AI and digital transformation – is seeking a Digital Product Insights Lead to drive data-led decision-making across its digital channels, products, and customer journeys.

The Role

As the Digital Product Insights Lead, you’ll head up a small, talented team of analysts to deliver predictive and prescriptive insights that directly shape business strategy.
You’ll focus on understanding user behaviour across web and app journeys, optimising funnels, forecasting sales, and identifying retention opportunities through data.

This is a leadership role that combines strategic direction with enough hands-on capability to guide your team technically and commercially.

What You’ll Be Doing

• Lead insight generation across digital products, channels, and journeys.

• Deliver actionable, predictive insights to influence key business decisions.

• Oversee funnel and conversion analysis, forecasting, and behavioural segmentation.

• Analyse mobile app usage and retention, driving engagement and lifetime value.

• Partner with Data Science and Engineering teams to ensure data quality and readiness.

• Coach and mentor a team of analysts, fostering curiosity and innovation.

• Act as the bridge between data and business stakeholders, translating analytics into commercial outcomes.

Tech Environment

• Tools: SQL, GA4, BigQuery

• Languages: Python, R

• Environment: Modern data infrastructure with dedicated tagging and engineering support.

• No tagging work required – focus purely on insights and impact.

About You

• 5+ years’ experience in analytics, insights, or data science roles.

• Strong background in digital analytics, predictive modelling, or behavioural insights.

• Proven ability to translate data outputs into business actions.

• Experienced people leader with a track record of motivating high-performing teams.

• Energetic, proactive communicator who can engage technical and non-technical audiences alike.

• Passionate about leveraging AI and data to transform digital experiences.

Why Apply?

• Be at the forefront of an organisation investing heavily in AI and data innovation.

• Work within a modern analytics function with strong leadership and vision.

• Enjoy a financially secure, growing business with significant data investment.

• Play a pivotal role in shaping the next phase of digital and AI-driven insights.

Timeline: Interviews underway – target hire by end of January.

Package: £80,000 + up to 20% bonus + car allowance + full private medical.

If you’re ready to lead a team that turns digital data into real commercial impact, apply today!

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