SENIOR DIGITAL ANALYST

up to £50,000 + BENEFITS

REMOTE

An opportunity for an energetic and dedicated individual looking to take a leading role in complex projects and valuable client engagements.

THE COMPANY:

This is a digital analytics consultancy aiming to help its clients make the most out of their with end to end Web Analytics capabilities. By being a subject matter expert in Adobe Analytics and Adobe Launch, this niche company seeks to increase trust in data and be able to have confidence in their outcome predictions.

THE ROLE:

A remote working Senior Digital Analyst Lead will need to be proactive and be able to take initiative when providing solutions. You will be key to client engagements and therefore will be:

• Translating analytics requirements into actionable roadmaps.
• Leading client engagements and working with key stakeholders.
• Mentoring and training more junior employees.
• Familiarity with Adobe Launch and Adobe Analytics
• Be able to communicate with a wide variety of people, adjusting language accordingly.

YOUR SKILLS AND EXPERIENCE:

A successful Senior Digital Analyst will have the following skills and experience:

• Proven commercial experience in Adobe Launch
• Project management experience.
• Advanced use of Adobe Analytics
• Ability and experience interacting with key stakeholders

THE BENEFITS:

You will receive a salary, dependent on experience. The salary is up to £50,000 On top of the salary there are some fantastic extra benefits.

HOW TO APPLY

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

CUSTOMER EXPERIENCE INSIGHT ANALYST
NORTH WEST ENGLAND (remote first)
£45,000 – £50,000 + BENEFITS

A unique opportunity to join this leading construction company that’s championing sustainability, paving the way for a better future, and using data to drive what they do! Their CX program is essential for them to make a positive difference to their customers.

THE COMPANY

This is a global construction business that is now using new technology to change and transform the industry they work in, combatting climate change and having sustainability as a top priority. They have different business pillars and big plans to fully digitalise their business, so with a growing analytics team, it’s all about using insight to drive new changes!

WHAT WILL YOU GET TO DO?

Coming in and joining the Digital team, you can expect to work alongside a variety of team members while reporting to the Senior Analyst in the team. Your role will involve:

• Analysing complex customer data sets from different sources, understanding things like demographics for segmentation, behaviour and trend analysis
• Focus on the CX program, which covers a variety of businesses within the group
• Looking at customer experience data, NPS scores and understand the drivers behind these
• Digging deep into this data to find and then share actionable insight and recommendations with stakeholders
• Conducting driver analysis to find what is driving customers and their feedback, what are their motivations, their reasons for their scores.

WHAT ARE WE LOOKING FOR IN YOU?

Essential:

• An experienced insight analyst who can hit the ground running, having previously worked within customer analytics and with customer experience data
• Experience working across survey analysis and NPS data of customer feedback
• Statistical knowledge for handling and/or modelling different data sources across customer, CX, CRM and finance
• Excellent communication skills for liaising with stakeholders across the group, potentially even up to C-suite.

Desirable:

• Experience working with Python/R so that when the business is ready to get into more advanced analytics and statistical modeling, you can be the go-to person for this knowledge and skillset, and take ownership of this trajectory
• Excellent analytical skills with SQL for data work, able to code and manipulate complex customer data sets

WHAT’S IN IT FOR YOU?

• Salary up to £50,000 DOE + benefits
• Flexible hybrid working – this is a remote first role. Your manager will be based in Liverpool and the wider team is dotted across the North of England, so a presence here is desirable. The two main meeting hubs for the whole team are in North Wales and Ireland, but this is every 4-6 weeks and is expensed.
• A supportive team environment, heading onto courses together to continue your learning and development
• Future progression and a company that encourages promotion and internal movement! They love to see their staff grow and reach new heights.

HOW TO APPLY?

Please share your interest in this role by sending your CV to Alanah Chambers via the ‘Apply’ link on this page.

Decision Systems Analyst

Leeds

Up to £45,000 + Competitive Bonus & Benefits

THE COMPANY

Join one of the largest challenger banks in the UK, disrupting the ecommerce space and creating innovative solutions that benefit both the customer and their employees. You will be given the opportunity to define the scope of your career as well as multiple opportunities to gain first class training in some of the most sought-after technologies, working with the wider Credit Risk and strategy teams. This FinTech is hugely data-driven, being one of the first UK financial Services company to become fully serverless on AWS and Snowflake.

THE ROLE
As a Decisions Systems Analyst, you will be responsible for making changes to the decision engine, implementing existing strategies as well as new ones. This team has recently partnered with a new tech provider, and you will be a key member of this transition, implementing the latest tool in the market after being trained directly by the provider themselves!

Key Responsibilities:

• Use your credit system expertise (Blaze, Triad, PowerCurve, Provenir) to implement strategic changes within the decision engine.
• Regularly run tests to check the decision system is robust and secure, churning out the correct decisions, hosting the credit decisioning models that the decision science team build.
• Work collaboratively with the credit decisioning team to understand what rules they need in place for the decisions to be made.

KEY SKILLS & REQUIREMENTS

• Commercial experience using Credit Risk Decision Systems tools: Provenir, PowerCurve/Strategy Design Studio, Strategy Manager, Blaze Advisor or TRIAD
• Knowledge of the Credit Card and Retail Finance.
• Understanding of credit risk

BENEFITS

Partnered with large tech provider for immersive training

Regular salary reviews

Hybrid working

Flat structure, frequent promotion cycles

Hugely advanced & data driven FinTech

HOW TO APPLY

Interested? Please register your interest by submitting your CV directly by applying to this advert.

Fraud Specialist

Leeds

Up to £38,000

Hybrid

The Company

The client we are hiring for is a top financial services company operating within the credit space. They are looking to bring in a fraud specialist to control the fraud strategy before implementation and after implementation drawing insights into the strategy’s effectiveness.

The Role

As a Fraud Specialist, you will be working within a team to:

• Developing fraud strategy
• Drawing insights before strategy implementation
• Drawing insights after strategy implementation
• Using SQL and Tableau to draw and visualize fraud insights
• Supporting the fraud and collections operations teams

Your skills and experience

For you to be successful as a Fraud Specialist, you will need:

• Strong programming experience using SQL
• Experience using visualization tools like Tableau
• Experience working on fraud strategy analytics
• Excellent communication skills
• An analytical mindset
• A numeric degree from a Top University
• Experience working within financial services

Benefits

Up to £38,000 + benefits package

HOW TO APPLY

Please register your interest by sending your CV to Sean Tunley via the apply link below.

Collections and Fraud Specialist

Up to £38,000

Hybrid – Leeds

A great opportunity for a Collections and Fraud Specialist to join one of UK’s leading financial services companies.

THE COMPANY

This role sits within one of the UK’s leading financial services companies – specialising in providing credit to consumers across the country. And in this position, you will be joining their Operational Analytics team which work upon analytics and reporting support in collections and fraud.

And joining the team as Collections and Fraud Specialist, you will be understanding business needs and working on appropriate analytical solutions, improvement, and reporting. And your work will cover all aspects across customer outcomes, portfolio performance, strategy delivery and performance and operational/staff performance.

THE ROLE AND RESPONSIBILITIES

• Performance monitoring and analysis of portfolio and operational performance
• Creating, optimising, and maintaining reporting solutions
• Developing and enhancing strategies focusing on improving the customer journey through the collections and fraud lifecycle
• Supporting with analysing reports to collections and fraud
• Understanding data to ensure direct link between operations performance and portfolio performance
• Provide support and help to operational management team

YOUR SKILLS AND EXPERIENCE

• Expertise using SQL – Python and Tableau desirable
• Experience working in Collections/Fraud environment
• Financial Services experience

PROCESS

• 2 Stage interview process
• 1^st Stage – CV and Motivations
• 2^nd Stage – 1hr F2F interview – SQL Test/Competencies
• Sign-off chat

THE BENEFITS

• Up to £38,000
• Benefits + Bonuses
• Hybrid

HOW TO APPLY

If your interested in the role please send your CV to Jordan Victor via the Apply Link below

CREDIT RISK, COLLECTIONS, AND FRAUD

UP TO £38,000

LONDON

A great opportunity for Collections Specialist to progress their career to the next level within a leading Financial Services company.

THE COMPANY

This role sits within one of the largest providers of consumer credit in the United Kingdom and a global financial institution. And this position is placed within their wider Customer Underwriting team – which focuses on looking after general BAU strategy across the businesses Credit Cards portfolio’s.

The purpose of this role is to lead on the design and optimisation of suitable credit and affordability strategies – with an emphasis on positive customer outcomes. All of this will be done whilst setting the governance and control framework for the wider Customer Underwriting team.

THE ROLE

• Supporting operations and customer analytics by looking at customer data.
• Working with SQL to clean and manipulate the data.
• Analytical support for Fraud strategies
• helping with development within the team

YOUR SKILLS AND EXPERIENCE

• Strong experience in SQL
• Python is a nice to have
• Degree in a STEM subject
• Financial services experience
• Experience within Fraud.
• Working on collections.

THE BENEFITS

• Up to £38,000
• Benefits + Bonuses
• Hybrid
• Healthcare

HOW TO APPLY

If interested in the role please send your CV to Charlotte Smith via the Apply Link below

Collections and Fraud Specialist

Leeds

Up to £38,000

Do you want to join a leading specialist consumer finance company with a variety of lending products? This role is an exciting opportunity to join a fantastic company.

THE COMPANY

This is an exciting and unique financial service and fin-tech company and this is an excellent opportunity to join and become a part of a leading business that is continuing to grow. This role will sit in the operational analytics team and will focus on collections, while also incorporating fraud strategies. If you have experience in collections and fraud strategy and have the technical skills required then this role could be a great fit.

THE ROLE

• Provide analytical support on collection and fraud strategies
• Support the operations and customer analytics
• Analysis of portfolio and operational performance
• Developing and enhancing strategies to improve the customer journey
• Presenting findings to senior stakeholders

YOUR SKILLS AND EXPERIENCE

• Experience in SQL and/or Python
• Experience in Tableau
• Strong problem solving abilities
• Worked in a financial services environment

BENEFITS

Up to £38,000

A hybrid working pattern

Opportunity to grow and develop your career

HOW TO APPLY

Please register your interest by sending your CV to Lauren McAlister via the Apply link on this page.

Collections Strategy Analyst

Leeds, hybrid working

Up to £40,000 + Competitive bonus & benefits

The Company

Join one of the largest challenger banks in the UK, disrupting the ecommerce space and creating innovative solutions that benefit both the customer and their employees. You will be given the opportunity to define the scope of your career as well as multiple opportunities to gain first class training in some of the most sought-after technologies, working with Marketing, Credit Risk, and Finance teams. You’ll work autonomously as well as collaborating with the wider analytics team to drive portfolio health across all brands.

The Role

As a collection’s strategy specialist, you will lead strategy development and optimisation across various collections, customer and fraud strategies, using SQL and Python to generate deep dive insights for commercial & risk analytics. You’ll be a vital member of the well-respected Operational Analytics team, centralising all operational strategies to be more efficient.

Main Responsibilities:

• Act as analytical support across all collections, customer, and fraud strategies, using SQL for deep dive analysis to find out the WHY behind strategic performance and how to best optimise these.
• Work with the wider credit risk and operations team to implement changes you have found, using your analytics to find the best way to contact your customers.
• Support collections and customer analytics through detailed analysis, identifying segments of untapped value, and seeing where you can best optimise how these are rolled out and managed.

Key Skills & Requirements

• Excellent coding experience with SQL and/or Python, in a commercial capacity.

• Commercial experience within Financial Services organisation
• Experience driving data insights into strategies i.e. collections or fraud strategy
• Strong ability to run deep dive analysis from large customer data sets

BENEFITS

Unrivaled training and upskilling

Regular salary reviews

Highly data-driven organisation with wealth of data

Work closely with strategy directors and stakeholders

HOW TO APPLY

Interested? Please register your interest by submitting your CV directly by applying to this advert.

CRO DEVELOPER

£50,000-£60,000 + BENEFITS

FULLY REMOTE

This CRO Developer position will give you the opportunity to own the end-to-end CRO function for an international Digital Experience Consultancy looking to grow out its UK team.

THE COMPANY:

The company you will be working for is a leading specialist digital analytics consultancy that works with clients and internal teams to execute high-standard web analytics and optimisation. This team in particular specialises in the Adobe stack.

THE ROLE:

As a CRO Developer you will be part of the optimisation team looking at a variety of well-known brands across multiple sectors and will need to:

• Be a primary point of contact.
• Be confident in building A/B tests
• Experienced in Adobe Recommendations

YOUR SKILLS AND EXPERIENCE:

A successful CRO Developer will have the following skills and experience:

• Proven commercial experience in Adobe Analytics and Adobe Target.
• Commercial experience in building A/B testing tools.
• Ability to work in a fast-paced environment.

THE BENEFITS:

You will receive a salary, dependent on experience. Salary is up to £60,000. On top of the salary there are some fantastic extra benefits.

HOW TO APPLY

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

BI ANALYST

UP TO £50,000

REMOTE

THE COMPANY:

Quite an unusual company, one which you may never think to apply for, but they pride themselves on their culture and are offering a great opportunity for a BI Analyst to come in and be the sole person working across BI.

THE ROLE:

The role will involve:

• Gathering requirements from stakeholders across the business
• Reporting in Excel initially, moving to Power BI/Tableau later down the line
• Migrating reports
• Implementing and championing BI across the business

YOUR SKILLS AND EXPERIENCE:

• Excel and a data visualisation tool
• SQL
• Python/R
• Good communication skills

THE BENEFITS:

The selected candidate will receive up to £50,000 depending on experience and requirements.

HOW TO APPLY:

Please register your interest by sending your CV to Leah McAllister via the Apply link on this page. Please note, this company cannot offer sponsorship.