Customer Analyst
Leeds, West Yorkshire / £35000 - £45000
INFO
£35000 - £45000
LOCATION
Leeds, West Yorkshire
Permanent
CUSTOMER ANALYST
LEEDS (hybrid - x2 a week)
£40,000 + benefits
Experienced in customer analytics projects from the retail or FMCG space? Want to work on a ground-breaking loyalty program?
This is a fantastic opportunity for a Customer Analyst to join this leading retailer focus on loyalty and best customer offerings through data-driven solutions!
THE COMPANY:
This is a well-known retail company with an excellent presence and a huge customer base thus offering a wealth of data for the Customer Analyst to work with. They have recently launched a new loyalty scheme, making waves the industry, so there is plenty of exciting projects to get stuck into, while being part of a hugely successful analytics team.
THE ROLE:
As a Customer Analyst, you can expect to:
- Work daily with SQL to conduct deep-dive analysis into customer behaviour and trends.
- Work on customer segmentation to create better customer profiles
- Utilise these segments in order to have the best customer contact strategy for personalised campaigns
- Create a clear customer view, understanding key metrics like retention, lifetime value and loyalty
- Communicate data insights in simpler terms with the wider business, as well as manage relations with stakeholders
YOUR SKILLS AND EXPERIENCE
As a Customer Analyst, you will be expected to:
- Have prior experience in a commercial role covering similar things to the responsibilities listed above
- Have experience working with very large customer data sets
- Have excellent technical skills in SQL for data extraction, manipulation and analysis
- Have a solid understanding of customer analytics, across segmentation, LTV, churn, loyalty, acquisition, retention, etc.
- Be confident in communication with people to tell stories with data and present information clearly
SALARY AND BENEFITS
- £35,000 - £40,000 base salary DOE
- Wider benefits like bonus scheme, pension and staff discount
- Flexible hybrid working, heading into the office once or twice a week
- Be part of driving the new loyalty scheme that is revolutionising the industry
Training and development is a core value to this business, as they want all their employees to succeed and be supported in upskilling!
HOW TO APPLY:
Please register your interest by sending your CV to Alanah Chambers via the Apply link on this page.
This role not the one for you? I have roles across Marketing & Customer Insight all over the north and midlands of England, so please do look at the other roles I'm covering to find your perfect next step!
Key words:
Segmentation, personalisation, customer analytics, customer insight, customer behaviour, lifetime value, churn analysis, loyalty, acquisition, retention, marketing, campaigns, customer targeting, customer contact
CONTACT
Alanah Chambers
Senior Recruitment Consultant
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