Customer Analytics Manager – 12 month FTC

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London / £60000 - £70000 annum

INFO

Salary

SALARY:

£60000 - £70000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Customer Analytics Manager (12-Month FTC)
London - Hybrid, 2 days per week
Up to £70,000 + Benefits

This is an exciting opportunity for a Customer Analytics Manager to take ownership of a well-established customer analytics function within a major consumer-focused organisation. You'll play a key role in shaping how customer insight influences business strategy, partnering with senior stakeholders to drive customer growth, retention, and commercial performance. As a maternity cover position, this role offers significant visibility and the chance to make an immediate impact.

The Company
They are a well-known consumer brand with a significant multi-channel presence and a large, engaged customer base. Customer insight sits at the heart of their decision-making, and they have invested heavily in developing a sophisticated analytics capability across customer, marketing, data, and AI functions.

Their analytics team has successfully embedded customer-led decision-making across the wider business, helping stakeholders better understand customer behaviour and make more informed commercial decisions. You'll join a collaborative, insight-driven environment where analytics plays a central role in business strategy.

The Role
As Customer Analytics Manager, you will lead the customer analytics agenda and deliver strategic insight across the customer lifecycle.

Key responsibilities include:

  • Owning customer analytics projects across retention, loyalty, profitability, and customer lifetime value.
  • Delivering customer reporting, insight packs, and deep-dive analysis for senior stakeholders.
  • Developing customer segmentation and profiling frameworks to identify behavioural trends, opportunities, and risks.
  • Applying advanced analytical techniques including clustering, predictive modelling, regression analysis, and campaign measurement.
  • Translating complex analysis into clear, commercially actionable recommendations.
  • Acting as a trusted analytics partner across multiple business functions.
  • Supporting and influencing strategic decisions through customer-focused insight.
  • Contributing to the ongoing development of customer analytics methodologies and best practices.
Your Skills & Experience
To be successful in this Customer Analytics Manager role, you will have:
  • Strong commercial experience in customer analytics, customer insight, or customer strategy.
  • Advanced SQL skills and experience with data visualisation tools.
  • Experience delivering customer segmentation, clustering, predictive modelling, and regression analysis projects.
  • Strong understanding of customer behaviour, retention, loyalty, and lifetime value metrics.
  • The ability to communicate complex analytical findings to non-technical stakeholders.
  • Experience influencing senior stakeholders and driving data-led decision-making.
  • Exposure to team leadership, mentoring, or line management would be advantageous.
  • Experience using analytical tools such as SQL, Python, or similar analytics technologies is beneficial.
What They Offer
  • Opportunity to lead high-impact customer analytics projects.
  • Exposure to senior stakeholders across multiple business functions.
  • Collaborative analytics environment with strong investment in data and insight capabilities.
  • The chance to further develop leadership and strategic analytics expertise.
How to Apply
If you're a customer analytics professional looking for a highly visible role where you can shape customer strategy and influence key business decisions, apply today to discuss this opportunity in more detail.

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