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SENIOR LOYALTY AND SUCCESS MANAGER

£50,000 – £60,000

LONDON – 3 DAYS A WEEK

*Please note, you must be a UK resident to apply with full right to work in the UK*

THE COMPANY

This UK-based digital lender specialises in simplifying credit access through mobile-first credit cards.

THE ROLE

You’ll focus on three main pillars: managing the business’s gamification programme to offer customers rewards to boost loyalty, partnerships, and customer experience and journeys.

SKILLS + EXPERIENCE

• Campaign Management experience
• Experience working on loyalty schemes or gamification programmes
• Creative and proactive approach

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

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To Apply for this Job Click Here

DATA AND ANALYTICS CONSULTANT

UP TO £38,000

LONDON – HYBRID – 2X A WEEK

*Please note, you must be a UK resident with full right to work*

THE COMPANY

This midsize Performance Marketing agency has global offices and works directly with some major clients in a range of sectors.

THE ROLE

This role is for someone looking to join an agency early on in their career and work on a range of projects. Ideally you’ll already have a broad scope of analytics experience, but want support to further develop your technical capabilities.

SKILLS + EXPERIENCE

• Experience using SQL and BigQuery in a working environment
• Have an interest in Digital Analytics – bonus points if you’ve used Google Analytics or similar
• Understanding of Digital Marketing and how things work across SEO, PPC and web analytics
• Must have experience with at least one data visualisation tool – open to any, e.g. Looker, Tableau, Power BI or equivalent

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

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To Apply for this Job Click Here

TECHNICAL COMMERCIAL ANALYST

£35,000 – £45,000

LONDON – 3 DAYS A WEEK (NO FLEX)

*Please note, this company is unable to sponsor, and you must be a UK resident to apply*

THE COMPANY

This health and beauty retailer is rapidly growing and is expanding in the Customer Digital Analytics team!

THE ROLE

You’ll analyse the onsite customer journey, provide key insights to the wider business, and identify new growth opportunities. Your role will involve tracking performance, segmenting customer audiences, and reporting on product categories, sales, and transactions. As the go-to GA4 specialist, you’ll ensure accurate data tracking and deliver meaningful insights to drive business decisions.

SKILLS + EXPERIENCE

• Google Analytics 4 – you must be confident in the tool as you’ll be acting as an SME on the tool for the entire business
• Strong use of SQL with BigQuery
• Data visualisation – can be any tool e.g. Power BI, Tableau, Looker etc
• Strong stakeholder engagement, confident, has provided insights and recommendations
• Curious and commercial mindset

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

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To Apply for this Job Click Here

CRO MANAGER

UP TO £50,000

LONDON – HYBRID – 3 DAYS IN OFFICE

*Please note, this company is unable to offer sponsorship at this time*

THE COMPANY

Are you a data-driven CRO expert who thrives in a fast-paced agency environment? We’re looking for a CRO Manager to join a growing Digital Optimisation Agency and take the lead on client experimentation strategies.

THE ROLE

Develop and execute CRO & experimentation strategies for clients.
Lead client-facing calls, providing expert recommendations.
Conduct customer journey analysis (GA4, ContentSquare, HotJar).
Oversee test design, implementation, and post-test analytics.
Mentor junior team members (no formal management experience required).
Stay ahead of CRO trends and best practices.

SKILLS + EXPERIENCE

• Agency experience needed – whether now or in previous roles
• Used a range of CRO tools like AB Tasty, VWO, Optimizely, GA4 etc
• Bonus: UX/test design, Figma experience

HOW TO APPLY

If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

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To Apply for this Job Click Here

Job Title: Technical Customer Digital Analyst

Location: WFH 3x a week (Office for remaining 2 days)
Salary: £45k + £3k on-target bonus
No sponsorship available

Company Overview:
Join one of the largest global health & beauty retailers, with a strong presence in both Asia and Europe. The company operates a vast network of stores across multiple markets and is home to several well-known subsidiary brands.

Role Overview:
The Customer Digital Analyst role will focus on providing insights to drive the online customer journey, using your expertise in Google Analytics (GA4). Reporting directly to the Customer Digital Analytics Lead, you will work within a dynamic team that supports various business units across the company. This position requires an individual with a commercial mindset, strong technical skills in analytics tools, and the ability to deliver actionable insights to multiple stakeholders.

Key Responsibilities:

• Analyze the onsite customer journey and provide insights into website performance, sales, and transactions.
• Leverage GA4 for auditing, implementation, and reporting, becoming the go-to expert for the tool.
• Produce data visualizations using tools such as Power BI, Tableau, or Looker.
• Conduct A/B testing and offer recommendations to optimize digital experiences.
• Engage confidently with stakeholders, presenting findings and making strategic recommendations.
• Stay updated with trends in eCommerce and retail, understanding the dynamics of different markets and customer segments.

Essential Skills & Experience:

• GA4 Expertise: Strong experience in auditing, implementing, and analyzing GA4 data.
• Data Visualization: Proficient with tools like Power BI, Tableau, or Looker.
• A/B Testing: Knowledge of or experience with A/B testing and providing actionable insights.
• Stakeholder Engagement: Proven ability to engage with stakeholders, presenting insights and recommendations clearly.
• Curiosity & Commercial Mindset: Demonstrated curiosity about eCommerce, with a focus on business growth.

Desirable Skills & Experience:

• Experience working with retail or eCommerce industries.
• Familiarity with app analytics and digital channels.
• Technical experience in GA4, Data Visualisation and A/B testing
• Strong experience with SQL

The Benefits:

• Up to £45,000 + benefits
• Hybrid
• London

How to Apply:

If interested in the role please send your CV to Jordan Victor via the Apply Link below

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CRO Manager

Location: Hybrid (3 days in London, 2 days WFH post-probation)
Salary: £Up to £50,000 + benefits

We are working with a rapidly growing digital optimisation agency that is looking to expand its team. Our client, a highly respected agency with over 35 years of combined experience, is looking for a Senior CRO Manager to join their team and help drive experimentation strategies for a diverse range of clients.

Key Responsibilities:

• Develop and execute conversion rate optimisation (CRO) strategies for clients.

• Lead client-facing calls, providing expert advice and guidance on CRO techniques.

• Analyse customer journeys using tools like GA4, ContentSquare, HotJar, and other CRO platforms.

• Oversee test design and implementation, ensuring optimal analytics and performance.

• Mentor and support junior members of the CRO team.

• Stay up-to-date with the latest trends in CRO and experimentation.

Required Skills and Experience:

• Solid experience in CRO/Experimentation (agency background preferred).

• Strong understanding of CRO tools such as AB Tasty, VWO, Optimizely, ContentSquare, etc.

• Hands-on experience with Google Analytics 4 (GA4), ContentSquare, and HotJar.

• Proven ability to lead client-facing discussions and presentations.

• Previous experience in mentoring or overseeing junior staff (preferred but not essential).

• Agency experience is ideal, as the role requires managing multiple projects simultaneously.

Nice-to-Haves:

• UX and/or test design experience.

• Familiarity with Figma.

Why Join?

• Be part of a small, close-knit, award-winning agency.

• Strong opportunities for professional development, including management training and potential for future team leadership.

• Work in a collaborative environment where your ideas are valued.

• Regular team socials and celebrations of successes.

If you are a proactive, experienced CRO professional looking for a new challenge with plenty of room for growth, we would love to hear from you!

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To Apply for this Job Click Here

Location: Warwick (Hybrid, 2 days per week in the office)
Salary: Up to £68,000

The Company

A leading insights agency is hiring a Client Director to lead large-scale brand strategy projects. This is an opportunity to shape high-level business decisions by delivering data-driven insights. The team operates in a highly collaborative environment, working closely across multiple business functions to provide actionable recommendations on brand growth and positioning.

The Role

As a Client Director, you will oversee major accounts, lead client engagements, and guide teams in delivering high-impact research. You will be responsible for both strategic planning and hands-on project execution, ensuring insights are translated into meaningful commercial decisions.

Key Responsibilities:

• Lead end-to-end research projects, from client briefing to final recommendations.
• Manage and develop a team of Client Managers and analysts, ensuring high-quality delivery.
• Consult on brand strategy, identifying key insights that shape business decisions.
• Provide leadership in crafting research methodologies, including survey design and data analysis.
• Collaborate cross-functionally with internal stakeholders to align insights with commercial goals.
• Present insights and recommendations in a compelling, data-driven narrative.
• Ensure best practices in brand health tracking, segmentation analysis, and performance reporting.
• Identify opportunities for growth, upselling, and cross-selling within existing accounts.

Skills & Experience

The ideal candidate is a brand insights professional with strong leadership skills and a passion for data-driven decision-making.

Essential:

• Minimum of 6 years’ experience in brand insights, research, or consultancy.
• Strong understanding of brand tracking, brand health, and brand equity analysis.
• Ability to extract, analyze, and interpret data using Excel, SPSS, or similar tools.
• Proven experience in managing and mentoring teams.
• Strong communication skills with experience presenting insights to stakeholders.
• Ability to work across multiple projects and balance strategic leadership with hands-on execution.

Desirable:

• Experience working with a variety of data sources, including survey data, media spend, and social insights.
• Exposure to questionnaire design and research methodology.
• Background in marketing, brand strategy, or consumer research.

Benefits

• Competitive Salary: Up to £68,000
• Hybrid Working: 2 days per week in the office
• Career Growth: Lead high-profile projects and develop your leadership expertise
• Collaborative Culture: Work in a supportive, team-driven environment

How to Apply

Interested? Send your CV to Mohammed Buhariwala at Harnham via the Apply link on this page.

Keywords

Brand Insights, Market Research, Brand Tracking, Segmentation, Research Strategy, Data Analytics, Consumer Insights, Client Management, Marketing Research, Warwick, Hybrid Work.

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Digital Merchandiser
Birmingham (Hybrid)
£30,000-£35,000

THE COMPANY

A well-known retailer is seeking a Digital Merchandiser to join their team!

THE ROLE

As the Digital Merchandiser, you will be responsible for ensuring all products are correctly placed and positioned across the business’ digital estate. You will work on category optimisation in conjunction with internal analytics and external CRO teams.

YOUR SKILLS AND EXPERIENCE

• Digital / Online Merchandising Experience

THE BENEFITS

• £30,000-£35,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

KEY TERMS
IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser

To Apply for this Job Click Here

To Apply for this Job Click Here

CRO Lead

Lancashire (Hybrid)

£35,000-£40,000

THE COMPANY

Great opportunity for an ambitious CRO Lead looking for a new challenge with a high-end luxury retailer; if you want to work on innovative digital projects for a fast-growing company, this is the role for you!

THE ROLE

In this CRO Lead role, you’ll have the chance to ideate & and analyse split tests, working across a range of digital platforms; you will use GA4, ContentSquare & AB Tasty

YOUR SKILLS AND EXPERIENCE

• Experience in the CRO/Analytics space

THE BENEFITS

• £35,000-£40,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

KEY TERMS

IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser

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