Customer Analytics Manager

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London / £55000 - £70000 annum

INFO

Salary

SALARY:

£55000 - £70000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Customer Analytics Manager

Salary: Up to £70,000 | Hybrid - 2 days per week in London

We're looking for a Customer Analytics Manager to join a leading UK fashion retailer and play a key role in developing its customer insight and analytics capabilities.

You'll join a growing team working on a central data and insight platform, helping connect customer data across stores, digital channels and loyalty to drive smarter commercial decisions.

The Role

  • Own the customer analytics agenda, delivering insight across customer behaviour, retention, loyalty, profitability and lifetime value.

  • Lead customer reporting, deep-dive analysis and customer segmentation.

  • Apply advanced analytics techniques, including clustering, regression and predictive modelling.

  • Measure campaign effectiveness and identify opportunities to improve customer engagement and commercial performance.

  • Translate complex data into clear, actionable recommendations for senior stakeholders.

  • Partner with teams across the business to embed data-driven decision-making.

About You

  • Strong SQL skills and experience with data visualisation.

  • A solid background in customer analytics, customer insight or CRM analytics.

  • Experience with segmentation, clustering, predictive modelling and campaign measurement.

  • Strong commercial acumen and stakeholder management skills.

  • Python experience is advantageous, particularly for candidates from a Lead Analyst background.

  • Previous line management experience is desirable.

What's on Offer?

  • Salary up to £70,000 plus benefits.

  • Hybrid working, with 2 days per week in East London.

  • The opportunity to shape customer analytics within a major UK retail business.

Interested? Apply now or get in touch to find out more.

Find out more and apply via the link below!

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