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Loyalty Manager – Contract
Health & Beauty Retail Client
£300-£340 per day – Outside IR35
London – 2-3 days onsite

Are you a commercially minded loyalty specialist who thrives on shaping customer propositions across diverse European markets?

An international retail group, well known for its beauty and pharmacy brands, is looking for an experienced Loyalty Manager to join their Centre of Excellence team on a 12-month contract. This role supports group-level loyalty strategy across key European businesses, with an initial focus on developing and testing new propositions for various markets.

With over a dozen loyalty programmes already in play across their brand portfolio, the business recognises the need to evolve and elevate its group loyalty proposition. You’ll be joining an established central team and working closely with a Loyalty Specialist and another Loyalty Manager, reporting into the Group Loyalty function.

Role & Responsibilities

• Own the end-to-end development of loyalty concepts for European business units
• Collaborate cross-functionally with regional stakeholders, CRM and tech teams
• Lead the creation, testing and evolution of loyalty propositions – with an emphasis on app-centric experiences and digital-first engagement
• Provide thought leadership on best practice loyalty strategies and consumer trends
• Influence internal stakeholders and present ideas to senior leadership with clarity and conviction

Skills & Experience

• Proven experience in loyalty, CRM, customer strategy and consumer behaviour
• Strong stakeholder management and influencing skills – ideally in a pan-European context
• Strategic thinker with a hands-on approach to testing and iterating customer propositions
• Previous consultancy or group-level experience advantageous
• Comfortable working in a non-technical environment but confident engaging with tech and CRM teams

Benefits

£300-£340 per day outside IR35, 12 month contract, London, 2-3 days in the office

How to Apply

Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page

Loyalty / Customer Loyalty / Loyalty Programmes / CRM

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• 12-Month Contract
• Day Rate : £250-£325
• Hybrid Working in West London (3 days on site per week)

Key Responsibilities

• Lead the development of customer-centric loyalty propositions across European markets.
• Conduct loyalty program health checks and make data-driven recommendations to optimise performance.
• Project manage the end-to-end delivery of loyalty initiatives, from concept development to cross-functional execution.
• Build strong stakeholder relationships across local business units, operations, and group tech teams.
• Develop and maintain internal knowledge-sharing platforms, masterclasses, and strategic playbooks.
• Own the customer journey across both digital and in-store touchpoints.

Essential Skills & Experience

• Proven experience in loyalty or customer proposition development, preferably within the retail, travel, or subscription services industries.
• Strong understanding of customer behaviour, commercial drivers, and the ability to apply insight into meaningful strategies.
• Ability to manage multiple stakeholders across functions and regions, ideally with experience working cross-border or in a consultancy setting.
• Strategic thinker with a hands-on approach to deliver – able to shift between big-picture planning and tactical execution.
• Excellent communication, influencing, and storytelling skills – able to tailor messaging for varied audiences.

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We’re hiring on behalf of a global beauty brand for an exciting 12-month contract role as a Loyalty Manager. This is your chance to shape a cutting-edge loyalty proof of concept for the European market, working with a world-renowned name in the industry.

What You’ll Be Doing:

• Lead the development of a loyalty program proof of concept tailored to European consumers

• Collaborate with cross-functional teams across retail, marketing, and customer experience

• Use insights to design and optimise strategies for customer retention and engagement

• Report to senior stakeholders and shape the loyalty roadmap from scratch

✅ What We’re Looking For:

• Strong experience in loyalty strategy and execution

• Proven track record in retail, aviation, or supermarket loyalty programs (highly desirable)

• Ability to build from zero and operate in a fast-paced, agile environment

• Excellent stakeholder management and communication skills

Please reach out to Grace McCrudden at Harnham for more info

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Technical Programme Manager

Location: Hybrid – 1-2 days onsite weekly (Germany or Spain)
Contract Length: 6 months initially (with potential 3-month extensions and permanent option)
Day Rate: £500-560pd (Outside IR35)
Start Date: Immediate

Overview

You’ll play a pivotal role in ensuring the successful ingestion of 500+ data sets into Snowflake, coordinating sprint-based delivery, managing cross-border teams, and maintaining high-quality communication with senior stakeholders across Data, IT, Compliance, and Change.

Key Responsibilities

• Oversee phased ingestion of 500+ data sources into the client’s Snowflake environment

• Liaise between offshore engineering teams (based in Bangalore) and EU client stakeholders

• Monitor delivery timelines, report progress, flag risks, and ensure quality governance

• Work across multi-disciplinary teams including data, compliance, change, and technology

• Maintain momentum in delivery while ensuring stakeholder expectations are managed

• Support issue identification and help shape future data opportunities within the platform

What Success Looks Like

• Timely and accurate delivery of phased ingestion milestones

• Strong stakeholder alignment and minimal delivery blockers

• High-quality programme oversight across offshore/onshore boundaries

• Ability to push back where necessary and steer project direction assertively

• Foundation laid for long-term partnership and potential expansion of programme scope

Required Skills & Experience

• Proven experience as a Programme or Delivery Manager on data-centric programmes

• Solid understanding of data ingestion processes and Snowflake data warehousing

• Familiarity with AWS Glue, S3, DBT, SnapLogic, PySpark (not hands-on, but able to converse technically)

• Strong governance and delivery background in a data/tech environment

• Excellent communication and stakeholder management skills (must be assertive)

• Pharma industry experience highly desirable

Preferred Background

• Experience working with offshore delivery models (especially India-based teams)

• Previous technical background (engineering or data) advantageous

• Consulting or third-party delivery background a plus

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Business Analyst – Contract

Location: Remote (Occasional London travel – once a month)
Contract Length: 6-9 months (Extension or permanent option available)
Day Rate: £350-410pd
Start Date: Flexible – ideally mid-August

Overview

We are seeking an experienced Business Analyst to support a consultancy client with one of their customers. This is a new opportunity driven by client demand and project expansion. The ideal candidate will have a strong mix of business analysis experience, data profiling expertise, and stakeholder management skills. You will need experience working on customer journeys or digital projects.

Key Responsibilities

• Manage and deliver 2-3 internal and/or client-facing data projects simultaneously
• Liaise directly with clients to gather requirements, document use cases, and map processes
• Work hands-on with new data sets – profiling and documenting data transformation requirements
• Create clear and precise documentation to support an India-based development team
• Collaborate with project stakeholders, developers, and senior business partners
• Support successful project delivery through clear communication and proactive issue resolution

What Success Looks Like

• Delivery of well-documented, high-quality analysis and data transformation requirements
• Positive engagement with stakeholders, particularly in challenging or ambiguous situations
• Contribution to successful scaling and ongoing client engagement
• Demonstrated self-sufficiency and initiative in managing workload and timelines

Required Skills & Experience

• Strong experience in business analysis across digital and data-driven projects
• Hands-on skills in:
• SQL (for querying)
• Power BI (visualization and reporting)
• Data modelling concepts – logical models, normalization, data cleansing (descriptive, not technical)
• Excellent communication and stakeholder management skills

Preferred Background

• Previous consulting experience (Big 4 or boutique firms) is highly desirable
• Experience with customer journey or digital projects is a strong plus
• Proven ability to work effectively with offshore delivery teams
• Ability to self-manage and proactively identify project risks or opportunities

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TECHNICAL BUSINESS ANALYST

£410 PER DAY OUTSIDE IR35

MOSTLY REMOTE – OCCASIONAL ONSITE TRAVEL (LONDON)

6-9 MONTH CONTRACT

THE COMPANY:

A consultancy focused exclusively on data is looking to expand its team to support their clients manage, cleanse, and optimise their data for digital transformation.

THE ROLE:

As a Technical Business Analyst, your key responsibilities will include:

• Managing 2-3 data projects concurrently with an existing client.
• Liaising with business stakeholders to gather detailed requirements.
• Producing clear and structured documentation for offshore development teams.
• Working closely with a team of analysts and an offshore team.
• Profiling and analysing data sets in the second phase of delivery.

YOUR SKILLS AND EXPERIENCE:

The successful Technical Business Analyst will have:

• Strong skills in SQL (comfortable querying complex data sets).
• Working knowledge of Power BI (mainly understanding, not report building).
• Experience working on digital customer projects focusing on customer journey.
• Experience in data modelling, and data cleansing.
• A background in profiling data and ensuring data quality.
• Confidence in dealing with challenging stakeholders.
• Prior consultancy experience (Big 4 ideally).

HOW TO APPLY:

Please register your interest by sending your CV to Mojola Coker via the apply link on this page.

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TECHNICAL PROGRAMME MANAGER – DATA INGESTION (PHARMA / SNOWFLAKE)

UP TO £560 PER DAY

HYBRID (1/2 DAYS PER WEEK IN SPAIN & GERMANY)

6 MONTHS

THE COMPANY:

A global data and analytics consultancy are delivering a large-scale data ingestion programme for a leading pharmaceutical client.

THE ROLE:

As a Technical Programme Manager, your key responsibilities will include:

• Leading client engagement and delivery governance for the data ingestion workstream.
• Acting as the bridge between offshore engineering teams (India) and European stakeholders (Germany/Spain).
• Overseeing ingestion of 500+ data sets into the client’s Snowflake environment.
• Driving delivery oversight, issue/risk management, and programme direction.

YOUR SKILLS AND EXPERIENCE:

The successful Technical Programme Manager will have:

• Strong programme or project management background in data engineering or data platform environments.
• Experience working with Snowflake, AWS (S3, Glue), DBT, SnapLogic, and PySpark.
• A background in the pharmaceutical industry.
• Proven success in managing distributed/offshore teams and client-side stakeholders.
• Excellent communication and stakeholder management skills, with an assertive and proactive delivery mindset.
• Experience in managing large-scale ingestion or migration projects is highly desirable.

HOW TO APPLY:

Please register your interest by sending your CV to Mojola Coker via the apply link on this page.

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Senior ML & AI Backend Engineer – Big Data, LLMs & MLOps

About the Role
We’re an ambitious, fast-moving tech company developing next-generation solutions at the intersection of advanced Machine Learning, Big Data, and Large Language Models (LLMs). We’re looking for a hands-on Senior ML & AI Backend Engineer to design and build the robust backend systems that make our AI products possible. If you thrive in lean, collaborative teams and want your work to have a direct, tangible impact, this is the place for you.

What You’ll Do

• Architect and implement scalable backend systems powering ML models and LLMs in production.

• Design, build, and maintain end-to-end ML pipelines, championing MLOps best practices for deployment, monitoring, and iteration.

• Develop solutions for big data storage and processing, ensuring data quality, security, and efficiency.

• Integrate and optimize both classical ML models and LLMs for real-world use cases.

• Research and experiment with state-of-the-art algorithms, tools, and frameworks – bringing fresh ideas from prototype to production.

• Collaborate closely with a cross-functional team of data scientists, engineers, and product stakeholders.

• Write clean, maintainable, well-tested code and help set engineering best practices.

• Diagnose and resolve complex technical challenges in big data and ML systems.

About You

• You’re fluent in Python and experienced with leading ML/AI frameworks (PyTorch, TensorFlow, Scikit-learn, Hugging Face).

• You have a solid background in MLOps: experiment tracking, CI/CD for ML, model versioning, deployment, and monitoring.

• You’ve built scalable backend systems and APIs (RESTful/GraphQL), with solid experience in microservices and databases (SQL/NoSQL).

• You know your way around big data tools (Spark, Dask) and orchestration (Airflow, DBT).

• You understand NLP and have experience working with Large Language Models.

• You’re cloud-savvy (AWS, GCP, or Azure) and comfortable with containerization (Docker, Kubernetes).

• You have strong problem-solving and communication skills and enjoy working on open-ended technical challenges.

• Bonus points if you’ve fine-tuned LLMs, worked with real-time data streaming, or contributed to open-source ML projects.

Why You’ll Love It Here

• Direct influence on impactful products and cutting-edge ML/AI systems.

• Work with a tight-knit, collaborative team where your ideas matter.

• Opportunity to grow fast alongside a growing company.

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Our client is looking for a LLM Architect to help design and build a chatbot that will assist in managing their App Store Optimization.

The chatbot will leverage data from their platform, including keyword rankings, impressions, and competitive analysis.

It will also ingest information on ASO activities performed by clients, such as metadata updates and in-app events.

You will help our client understand technical requirements, and design the overall architecture.

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Tagging Implementation Specialist

£300-£400 per day (Outside IR35)

Fully remote

3 Month Engagement

Role and Responsibilities:

• Lead the transition away from Ensighten: Provide support during the initial phase of moving off the Ensighten platform, including planning, coordination, and communication, before handing over to the internal team.

• Assess and advise on cookie policy approaches: Engage with candidates and stakeholders to understand, evaluate, and recommend best practices around cookie usage and compliance.

• Extensive hands-on experience with tag management systems: Strong practical experience across multiple platforms is essential, particularly Ensighten and Segment (CDP).

• Desirable: familiarity with Droople and financial services or insurance: Experience with Droople or within financial services and insurance sectors would be advantageous.

• Client-facing skills: Confident in communicating with clients, understanding their needs, and ensuring a smooth transition process.

Requirements:

• Proven experience leading transitions away from Ensighten, with the ability to manage the early stages of migration before handing over to internal teams.

• Strong understanding of cookie policies, with the ability to assess current practices and provide recommendations in line with compliance and user experience best practices.

• Extensive hands-on experience with tag management and CDP tools, particularly Ensighten and Segment.

• Experience with Droople is desirable, as is a background in financial services or the insurance sector.

• Excellent client-facing skills, with the ability to clearly communicate technical information and manage stakeholder expectations throughout the transition process.

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Contract Opportunity: Ensighten Implementation Consultant – £300-£400/day – Outside IR35 – Fully Remote

Are you an experienced Ensighten Implementation Consultant with a passion for clean, scalable tag management solutions? We’re working with a leading Digital Agency supporting a high-profile client in the financial services sector, and they need your expertise immediately.

The Role:

You’ll play a key role in helping the agency migrate away from Ensighten to Google Tag Manager (GTM). This is an ad hoc, flexible contract offering a great opportunity to work alongside another seasoned contractor.

✅ Key Responsibilities:

• Lead and support the migration from Ensighten to GTM.

• Provide expert implementation and troubleshooting support.

• Collaborate with internal teams and external stakeholders in a client-facing capacity.

• Ensure accurate data collection and tracking using GA4.

• Offer strategic input on best practices for tag management.

Ideal Skillset:

• Strong Ensighten experience (configuration, implementation, decommissioning).

• Proven GTM expertise.

• Solid understanding of Google Analytics 4 (GA4).

• Excellent client communication skills – this is a hands-on, visible role.

• Self-starter comfortable with remote, ad hoc work.

Bonus Points for:

• Experience with Drupal and Segment CDP.

• Background in the financial services industry.

Contract Details:

• Rate: £300-£400 per day

• Outside IR35

• Fully remote – Candidate must have Right to Work in UK

• Start: Immediate

Reach out to Grace McCrudden at Harnham for more info

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Loyalty Proposition Manager – 12 Month Contract
Location: Hybrid (2-3 days a week in South West London) + occasional international travel
Day Rate: £400-£450 per day (Outside IR35)
Contract Length: 12 months
Start Date: ASAP

We’re partnering exclusively with a leading international retail group to recruit a Loyalty Proposition Manager on a 12 month contract. This newly created role has been driven by ambitious strategic growth plans and offers the chance to help shape the future of loyalty across a diverse European brand portfolio.

The Opportunity

Working as part of a high-performing Centre of Excellence, you’ll support the development of loyalty strategies across a portfolio of brands – with immediate focus on two in particular. The role is strategic and proposition-focused – not about CRM execution or campaign delivery.

You’ll collaborate closely with existing loyalty team members (including a Loyalty Manager and Loyalty Specialist).

Key Responsibilities

• Develop and evolve loyalty strategies and customer propositions across key brands, both digitally and in-store.

• Take ownership of end-to-end customer journeys across channels, identifying opportunities for improvement and innovation.

• Partner with group tech, data, commercial and brand teams to roll out strategies and ensure cohesive delivery.

• Support a 3-6 month test-and-learn initiative to build a proof of concept for the two brands focusing on both online and offline scalability.

• Shape the longer term loyalty roadmap for the business based on customer insight and performance data.

• Stay ahead of loyalty trends, including tiered, point-based and subscription models.

• Operate in a consultative capacity within a Centre of Excellence model – influencing local market teams.

Who We’re Looking For

• Strong experience in loyalty proposition development.

• Experience working across both digital and in store loyalty propositions.

• Confident communicator with excellent stakeholder skills.

• Previous experience working within or alongside European markets is a strong advantage.

• Knowledge of loyalty mechanics including tier-based models or subscriptions is a plus.

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