Technical Account Manager

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/ $150000 - $185000 annum

INFO

Salary

SALARY:

$150000 - $185000

Location

LOCATION

Job Type
JOB TYPE

Permanent

Strategic Account Manager

About the Role

We are looking for a Strategic Account Manager to manage and grow long-term relationships with key public sector and healthcare customers. This role focuses on executive stakeholder management, customer retention, and identifying cross-sell and upsell opportunities beyond the initial implementation.

What You'll Do

  • Manage multiple strategic accounts with seven-figure annual contract values.
  • Build strong relationships with executive sponsors and senior stakeholders.
  • Develop multi-year account strategies focused on retention, satisfaction, and growth.
  • Identify and close expansion opportunities within existing accounts.
  • Partner with technical and implementation teams to understand customer needs and communicate platform value.
  • Navigate complex technology environments involving data, integrations, analytics, AI/ML, and workflow solutions.
  • Travel approximately 10-15% for customer meetings and onsite engagements.

What We're Looking For

  • 7+ years of experience in strategic account management, customer success, enterprise sales, or a similar role.
  • Proven experience managing complex SaaS customers and multi-year relationships.
  • Strong public sector experience, ideally with state-level organizations or public health agencies.
  • HealthTech, healthcare, or Health & Human Services experience strongly preferred.
  • Proven success growing existing customer relationships and generating new business.
  • Strong executive communication and relationship management skills.
  • Technical fluency with the ability to understand and communicate complex technology and data solutions.
  • Comfortable working in a fast-paced, entrepreneurial environment with limited structure.
  • Willingness to travel 10-15%.

CONTACT

Calum Reid

Senior Manager

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