Generative AI Support Specialist

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New York / $60 - $75 hour

INFO

Salary

RATE:

$60 - $75

Location

LOCATION

New York

Job Type
JOB TYPE

Contract

Generative AI Support Specialist

Harnham, the leading recruitment specialist in Data and AI, is currently partnering with a well-established organization within the financial intelligence and analytics sector. They are investing heavily in enterprise AI capabilities and are seeking a Generative AI Support Specialist to help scale adoption, enhance user enablement, and maximize the value of generative AI technologies across the business.

  • Role: Generative AI Support Specialist
  • Location: New York (Hybrid, 3 days onsite)
  • Pay: $60-75 per hour
  • Length: 3-6 months
  • Utilization: 40 hrs/week
  • Benefits: W2 employees are eligible for health, dental, vision, and 401k benefits.

As a Generative AI Support Specialist, you will serve as the organization's subject matter expert for enterprise AI platforms, supporting business users, administering AI environments, and helping design practical AI-enabled solutions. You will work closely with stakeholders across the business to drive adoption, improve workflows, and ensure effective governance and operational excellence.

Key Responsibilities:

  • Serve as the primary expert for enterprise generative AI platforms, including ChatGPT Enterprise and Claude.
  • Investigate, troubleshoot, and resolve complex AI-related support requests.
  • Administer enterprise AI environments, including user provisioning, permissions, analytics, and governance controls.
  • Coach users on effective prompting techniques, AI best practices, and responsible AI usage.
  • Partner with business teams to identify opportunities for AI-enabled process improvements and workflow optimization.
  • Develop documentation, implementation guides, knowledge articles, and solution recommendations.

Requirements:

  • Bachelor's degree in Data Science, Computer Science, Machine Learning, Analytics, Engineering, or a related technical field.
  • Strong hands-on experience with ChatGPT, Claude, or enterprise generative AI platforms.
  • Demonstrated expertise in prompt engineering and advanced AI workflow design.
  • Strong troubleshooting and technical problem-solving skills.
  • Ability to work directly with business users and translate business requirements into AI-enabled solutions.
  • Excellent written and verbal communication skills with the ability to manage multiple priorities effectively.
  • Experience with Python, APIs, automation tools, integrations, agentic AI systems, multi-agent workflows, or Retrieval-Augmented Generation (RAG) is advantageous.
  • Familiarity with enterprise AI governance and responsible AI practices.

This is an excellent opportunity for a technically strong AI professional to work at the forefront of enterprise generative AI adoption, helping shape how AI is used across a leading financial intelligence and analytics organization while delivering tangible business impact.

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