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CMS Specialist – Contentful – Contract
Agency – Telco Client
£350-£390 per day – Outside IR35
London – 1 day per week in the office

This is an opportunity to step into a key Digital Asset Management and CMS role for a major Telco client, shaping how content and experiences are delivered across their digital channels. You will be taking over from an established specialist, so there is a clear roadmap, the chance for knowledge transfer, and a lot of impact from day one.

The Company

They are a well known consumer-facing Telco client with a large digital footprint and a strong focus on customer experience. Their digital teams are investing in modern content platforms and personalisation, with Contentful at the heart of their ecosystem. You will join a collaborative environment, working closely with product, marketing and technology stakeholders. This is a contract role, 4 days per week, offering hybrid working with time split between home and their London office.

The Role and Deliverables

• Take ownership of the CMS and Digital Asset Management setup, ensuring Contentful is configured to support scalable digital experiences.
• Design and optimise CMS architecture that connects effectively with internal and external systems.
• Work with multiple teams to understand content and asset requirements, translating these into robust structures and workflows.
• Ensure digital assets in the DAM are organised and connected so they can be efficiently used to build website and digital experiences.
• Collaborate with teams working on personalisation tools, helping to ensure smooth integration with Contentful and other platforms.
• Support handover and knowledge transfer from the existing CMS specialist to maintain continuity.

Your Skills & Experience

• Strong experience working with CMS platforms, with deep, hands-on expertise in Contentful.
• Solid understanding of CMS architecture, integrations and how to connect content platforms with wider business systems.
• Practical experience with Digital Asset Management, including how assets are structured, stored and surfaced for web experiences.
• Familiarity with personalisation tools that integrate with CMS platforms, such as Adobe Target or Optimizely, is highly desirable.
• Comfortable collaborating with cross functional teams, gathering requirements and translating them into technical configuration.
• Able to start at short notice and commit to a 6 month contract, 4 days per week, including 1 day per week on site in London.

How to Apply

If you have strong Contentful and DAM experience and want to lead a high impact CMS project, please apply with your CV to be considered.

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ANALYTICS ENGINEER

£500 – £550 PER DAY INSIDE IR35
HYBRID (1 DAY PW IN THE OFFICE – LEICESTER)
3 MONTH CONTRACT

THE COMPANY:

This organisation is currently undergoing a digital transformation, with a strong focus on improving how operational data is utilised across the business. They are looking for an Analytics Engineer to help define “what good looks like” by connecting operational data to the wider business, improving forecasting capabilities, and identifying opportunities to drive efficiency through better modelling, reporting, and potential automation.

THE ROLE:

You will play a key role in bringing together disparate data sources (including Zendesk and internal back-office systems) to create a unified, well-modelled, and accessible data layer. Your responsibilities will include:

• Integrating and modelling operational data into a cohesive analytics layer

• Building and maintaining robust data pipelines

• Developing standardised data models using SQL and dbt (analytics engineering best practices)

• Designing and maintaining transformations aligned to a semantic / reporting layer

• Identifying and resolving data quality issues, including duplicates and inconsistencies

• Creating clean, reliable datasets to support downstream reporting and analytics

• Building and supporting dashboards and reporting in Lightdash

• Supporting and enhancing the use of Lightdash across the business

• Collaborating with Ops, Data, Product, and senior stakeholders including the CFO

• Identifying opportunities for automation, optimisation, and improved efficiency

YOUR SKILLS AND EXPERIENCE:

Essential:

• Strong experience as an Analytics Engineer, BI Developer, or Data Engineer with a focus on modelling

• Advanced SQL skills and hands-on experience with dbt

• Experience with Lightdash or Looker (semantic layer / BI tools)

• Experience designing and building data models and transformations

• Strong stakeholder management and ability to communicate with non-technical teams

• Experience working with operational or business process data

Desirable:

• Experience with Zendesk or similar customer/operations platforms

• Familiarity with Airflow or similar orchestration tools

• Python experience for data processing or automation

• Experience working with operational, transactional, or workflow-driven datasets

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I’m hiring for a Senior BI Analyst to join a large, well‑known consumer membership platform supporting millions of users across the UK. This is a delivery‑focused contract role designed to make fast impact while the wider data team scales and restructures. You’ll help build the foundations for long‑term reporting, insight, and operational decision‑making.

You’ll work closely with Operations, Product, and Data teams to build dashboards, connect multiple data sources, and generate insights that improve member experience and operational performance. This is ideal for someone who enjoys hands‑on BI development, solving messy data problems, and delivering clarity quickly.

What you’ll be doing

Dashboarding & reporting (initial priority)

• Build and optimise dashboards across operational performance (contact centre, member support, etc.).
• Connect multiple datasets to create a single source of truth for Ops teams.
• Improve visibility of key operational metrics and build scalable reporting frameworks.

Operational insight & analysis

• Analyse activity across email, chat, social, help centre, and chatbot channels.
• Deep dive into SLAs, backlog, productivity, repeat contact, complaints, and escalation trends.
• Translate complex analysis into clear, actionable recommendations that influence decisions.

Data manipulation & integration

• Extract and manipulate data from CRM, ticketing systems, workforce management tools, and other operational datasets.
• Ensure accuracy, consistency, and strong governance foundations across datasets.

Stakeholder collaboration

• Partner with Operations, Product, and Data teams to align insight priorities.
• Communicate insights clearly and support data‑driven decision‑making across the organisation.

What you bring

Essential

• Strong SQL (or equivalent querying experience).
• BI tooling experience, ideally Looker and/or Lightdash.
• Experience manipulating large and complex datasets.
• Proven ability to build and automate dashboards and reporting.
• Strong analytical and problem‑solving skills.
• Excellent communication and data‑storytelling abilities.
• Comfortable in fast‑paced, evolving environments.

Desirable

• Experience with dbt or similar transformation tools.
• Experience with CRM/ticketing data or customer insight environments.
• Exposure to contact‑centre or service operations (not essential).
• Experience in high‑growth, ecommerce, or membership‑based businesses.
• Python or modern data tooling (nice to have).

Candidate background

The team is open to candidates from Customer Insight, CX, Marketing Analytics, Product Analytics, or Operations Analytics – core BI ability matters most.

Why this role

• Immediate impact across a huge user base.
• Big, varied datasets from multiple systems.
• Autonomy to fix foundations and influence long‑term analytics direction.
• Hybrid (1 day a week)

Contract

• 3‑month FTC or day‑rate contract
• High likelihood of extension
• FTCs receive company benefits

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Location: Leicester (1 day per week on-site)
Contract: 3 months
IR35: Inside
Rate: £400-500pd
Start: ASAP

Overview

We’re supporting a business undergoing an operational transformation, focused on improving visibility, efficiency, and automation across their customer operations function.

Currently, operational data sits across siloed systems (including Zendesk and internal back-office tooling), making it difficult for the business to get a clear, joined-up view.

This role will focus on connecting these data sources, building reliable data models, and enabling the business to identify automation opportunities, improve forecasting, and drive operational efficiency.

The Role

You’ll work closely with the Operations team (reporting into the Ops Lead) as well as Data and Product teams to:

• Integrate Zendesk and back-office systems into the wider data ecosystem
• Build and standardise clean, scalable data models using SQL and DBT
• Identify data duplication issues and implement automation improvements
• Develop reporting and dashboards (Lightdash / Looker) for operational teams
• Support stakeholders in understanding and using data to drive decisions
• Collaborate with non-technical stakeholders across Ops, Product, Data and Finance (CFO level)
• Help define “what good looks like” in terms of data visibility and operational insight

This role is initially:

• ~80% data modelling (SQL / DBT)
• ~20% insights, reporting and stakeholder engagement
  (with potential to shift more toward reporting over time)

Key Deliverables

• Reliable, standardised data models across operational datasets
• Clear identification of operational inefficiencies and automation opportunities
• A suite of dashboards and reporting enabling better decision-making
• Improved data visibility across previously siloed systems
• Empowered stakeholders using data for forecasting and performance tracking

Required Experience

• Strong SQL and DBT experience (core requirement)
• Experience working with operational / customer support / contact centre data
• Exposure to Zendesk or similar customer support tooling
• Dashboarding experience (Lightdash, Looker or similar)
• Experience identifying automation opportunities within data workflows
• Strong stakeholder engagement skills (non-technical teams)

Nice to Have

• Exposure to Airflow
• Python experience

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BI DEVELOPER

£480 – £500 PER DAY INSIDE IR35

HYBRID (1 DAY PW IN THE OFFICE – LEICESTER)

3 MONTH CONTRACT

THE COMPANY:

This organisation is currently undergoing a digital transformation, with a strong focus on improving how operational data is utilised across the business. They are looking for a BI Developer to help define “what good looks like” by connecting operational data to the wider business, improving forecasting capabilities, and identifying opportunities to drive efficiency through better reporting and potential automation.

THE ROLE:

You will play a key role in bringing together disparate data sources (including Zendesk and internal back-office systems) to create a unified and accessible data view. Your key responsibilities will include:

• Bringing together and integrating operational data with the wider business
• Building and maintaining robust data pipelines
• Developing standardised data models using SQL and dbt
• Identifying and resolving data quality issues, including duplicates
• Creating clear, actionable reports for non-technical stakeholders
• Building dashboards and reports on Lightdash
• Supporting and enhancing Lightdash usage
• Collaborating with Ops, Data, Product, and senior stakeholders including the CFO
• Identifying opportunities for automation and improved efficiency

YOUR SKILLS AND EXPERIENCE:

Essential:

• Strong experience as a BI Developer / Analytics Engineer / Data Engineer
• Advanced SQL skills and hands-on experience with dbt
• Experience with Lightdash or Looker
• Experience building data pipelines and data models
• Strong stakeholder management and ability to communicate with non-technical teams
• Experience working with operational or business process data

Desirable:

• Experience with Zendesk or similar customer/operations platforms
• Familiarity with Airflow
• Python experience
• Experience working with operational data

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HubSpot Specialist (Remote US, Part-Time)

$30 per hour

20 hours per week

About the Company

A growing digital marketing agency specialising in SaaS, healthcare, and fintech clients is seeking a skilled HubSpot Specialist to support ongoing implementations and workflow optimisation.

Role Overview

The agency is looking for an organised and detail-oriented HubSpot Specialist to support the implementation and optimisation of Service Hub and Sales Hub, including clients transitioning from Professional to Enterprise. The role involves auditing client portals, improving workflows, and interfacing directly with clients to understand business needs and translate them into effective HubSpot configurations.

This is a part-time position (approx. 20 hours per week) with potential to increase depending on performance, demand, and ability to contribute to strategy.

Key Responsibilities

• Conduct comprehensive audits of client HubSpot portals and websites.
• Analyse, document, and optimise client workflows across Service Hub and Sales Hub.
• Manage ongoing requests from clients for workflow, process, and automation improvements.
• Liaise directly with clients to understand requirements, gather technical specifications, and provide solutions.
• Support clients migrating or upgrading within the HubSpot ecosystem (e.g., Professional → Enterprise).
• Stay current with HubSpot product updates and apply relevant enhancements to client accounts.
• Collaborate with internal team members and contractors to deliver high‑quality, consistent results.

Essential Requirements

• HubSpot Certified (non-negotiable) with strong knowledge of Sales Hub and Service Hub.
• Demonstrated experience auditing, documenting, and improving workflows within HubSpot.
• Strong client-facing communication skills, with the ability to interpret and translate requirements.
• Solid organisational skills and attention to detail.
• Awareness of the latest HubSpot rollouts and product updates.

Preferred Skills

• Experience using AI tools within HubSpot (e.g., HubSpot’s AI features).
• Familiarity with Claude or similar AI tools (beneficial but not essential).
• Strategic marketing or CRM advisory experience.

Working Structure

• Approximately 20 hours per week, with room to increase if strategy work is incorporated.
• Manage between 3-6 clients, depending on demand.
• Fully remote working environment.

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Head of Marketing Analytics (CONTRACT)

£650-£700 per day (Inside IR35)

3 Month Contract

London – based

This is an opportunity to lead a high impact marketing and analytics programme for a global digital business. You will shape how they measure media effectiveness, drive clarity from complex data, and influence pivotal commercial and marketing decisions.

The Company

They are a well-established digital organisation operating in a fast paced, multi-channel environment. With a strong focus on growth and customer engagement, they rely on sophisticated analytics to optimise investment and performance. Their teams collaborate closely across marketing, product, data and finance, and they value clear, insight led decision making. This contract sits within a strategically important programme where your work will have immediate visibility and impact.

The Role and Deliverables

• Lead the marketing and analytics workstream, setting the strategy for marketing mix modelling and effectiveness measurement.
• Own the design, implementation and refinement of MMM approaches that quantify the impact of media and other growth drivers.
• Use SQL to build and maintain datasets and pipelines that support modelling, reporting and insight.
• Translate analytical outputs into clear recommendations for senior marketing, commercial and finance stakeholders.
• Partner with media, performance marketing and marketplace teams to inform channel mix, budget allocation and campaign strategy.
• Deliver concise dashboards, frameworks and playbooks that guide investment decisions beyond the contract period.

Your Skills and Experience

• Strong experience leading marketing analytics or marketing science initiatives in complex environments.
• Deep practical expertise in marketing mix modelling, including building, running and interpreting MMM.
• Confident SQL skills with the ability to extract, manipulate and validate large datasets.
• Experience working with media data across brand and performance channels to inform strategy.
• Background in digital, marketplace or multi-channel businesses.
• Comfortable engaging senior stakeholders and communicating complex concepts clearly.
• Collaborative approach, able to partner effectively across marketing, data, product and finance.

How to Apply

Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.

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ML Engineer

£500-£560

The Company

They are a well‑established consumer technology business with a mission to create a safe, trusted environment for millions of users. Data, experimentation, and scalable engineering are core to how they operate. Their Trust function is expanding, and they are investing heavily in modern ML infrastructure to support rapid growth. You will join a collaborative environment where ML Engineers, Scientists, Backend Engineers, and MLOps specialists work closely to deliver measurable impact.

The Role

In this role, you will:
* Design and implement pipelines for training, evaluating, deploying, and monitoring detection models
* Productionise detection models in partnership with ML Scientists, improving reliability and latency across asynchronous inference workflows
* Collaborate with backend and product teams to define integration requirements for trust detection services
* Extend ML infrastructure with MLOps teams, including reproducible training workflows, CI/CD for model deployment, batch and real‑time model serving, feature consistency, and monitoring
* Uphold strong standards around testing, observability, and operational excellence
* Contribute to a scaling engineering culture where experimentation and measurable outcomes are central

Your Skills and Experience
* Strong commercial experience building and deploying ML pipelines in production
* Experience with asynchronous ML inference pipelines
* Deep understanding of end‑to‑end ML workflows from research through to deployment
* Ability to operate with ownership in complex, fast‑moving environments
* Strong communication skills for working with both technical and non‑technical stakeholders
* Experience designing systems within modern cloud environments such as AWS or GCP
* Proficiency in Python and common ML frameworks such as PyTorch, TensorFlow, or scikit‑learn
* Exposure to ML/MLOps tooling such as SageMaker, MLflow, or TFServing
* Experience with Spark, Databricks, CI/CD tools, and streaming or orchestration systems like Kafka or Airflow

How to Apply
If you are interested in this Machine Learning Engineer position, please apply with your CV.

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CMS Consultant

£375-390 per day

6 months

4 days per week

This is a standout opportunity to shape and mature a modern digital content ecosystem. You will drive the evolution of a global CMS and DAM capability that underpins digital marketing, personalisation, and customer experience. If you enjoy elevating digital platforms and empowering teams to deliver better and faster, this role offers real influence.

The Company

They are a well-established organisation investing heavily in digital experience and marketing technology. With a strong focus on scalable content delivery and operational excellence, they are modernising their architecture and tooling to support multiple markets. You will join a collaborative, cross-functional environment where digital product thinking is valued and continuous improvement is encouraged.

The Role

* Drive the continuous improvement of a headless CMS and DAM capability, ensuring it supports digital marketing and customer experience goals.
* Ensure content delivery aligns with broader platform, data, and content strategies.
* Collaborate with CRO, Personalisation, and Analytics teams to streamline workflows and reduce operational overhead.
* Onboard and train Content Authors, providing best practice guidance and clear documentation.
* Translate business needs into actionable user stories with well-defined acceptance criteria and prioritised backlogs.
* Validate deliverables from development teams, including integrations and new functionality.
* Contribute to the design of new digital journeys, ensuring content models and structures are scalable and effective.
* Support release planning, UAT, and post-launch optimisation.
* Mentor junior team members and support knowledge sharing across the platform community.

Your Skills and Experience

* Strong expertise in Contentful CMS and best practices for headless CMS and DAM platforms.
* Hands-on experience delivering digital products in an agile environment and working closely with technical teams.
* Practical understanding of personalisation tools such as Adobe Target or Ninetailed.
* Working knowledge of the wider digital marketing ecosystem, including catalogues, identity, CDP, and consent.
* Familiarity with server-side and front-end concepts including JSON and HTML.
* Confident communicator with the ability to present, train, and collaborate across hybrid and international teams.

For more information please click the Apply link

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Marketing Operations Manager (12‑Month Contract)

Location: Hybrid – Onsite in New York, NY
Contract Length: 1 year
Pay Rate: $33 per hour

About the Role

A leading media and entertainment provider is seeking a detail‑oriented Marketing Operations Manager to support the execution, tracking, and optimisation of core marketing initiatives. This role serves as a key partner to the Marketing and Sales teams, ensuring rigour across budget management, KPI reporting, CRM administration, project coordination, and day‑to‑day operational workflows.

The ideal candidate is highly organised, analytical, and comfortable navigating data, systems, and cross‑functional stakeholders in a fast‑paced environment.

Key Responsibilities

Budget Management & Reconciliation

• Support tracking, reconciliation, and forecasting of marketing budgets across multiple programs and vendors
• Maintain accurate records of spend, invoices, and accruals in collaboration with Finance and Marketing
• Assist with ongoing budget reporting and alignment between planned vs. actual spend

KPI Reporting & Measurement

• Compile and maintain recurring KPI and performance reports across campaigns, programs, and channels
• Support dashboard updates and ensure data hygiene for accurate, timely reporting
• Assist in analysing performance metrics to inform optimisation and planning

CRM Management & Optimisation

• Support CRM administration, including data entry, maintenance, and quality control
• Assist with campaign tracking, attribution reporting, and workflow improvements
• Partner with Marketing and Sales teams to enhance visibility, consistency, and data accuracy

Marketing Program & Event Support

• Provide operational support for marketing programs, campaigns, and industry events
• Assist with event logistics such as vendor coordination, budget tracking, registration, and asset delivery
• Support execution of key initiatives including tentpole events, experiential programs, partner activations, and sales‑aligned marketing efforts
• Maintain centralised documentation, timelines, trackers, and process workflows
• Help with post‑event wrap‑ups, including reporting, performance inputs, and insights

Marketing Operations & Administrative Support

• Provide operational and administrative support across marketing initiatives
• Assist with campaign launches, project timelines, documentation, and cross‑functional coordination
• Maintain and update process documentation; identify opportunities to streamline workflows

Qualifications & Skills

• 2-5 years of experience in marketing operations, marketing analytics, or a related operational role
• Experience with budget tracking, reporting, and CRM systems within a marketing or sales environment
• Excellent organisational skills and attention to detail
• Comfortable working with data, spreadsheets, dashboards, and operational tools
• Ability to manage multiple priorities in a deadline‑driven environment
• Strong communication skills and collaborative approach

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AI Transformation Lead (Enterprise Workflows)
Contract | £700-£900/day
London (Hybrid)
Outside

We are working with a leading digital platform business undergoing a major AI transformation programme across the organisation. They are investing heavily in embedding AI into how teams operate, and are looking for a senior transformation lead to drive this across core corporate functions.

This is a high-impact role focused on reimagining and optimising workflows across areas such as Marketing, Finance, Legal, People, and Operations. You will work closely with senior stakeholders to translate AI capability into real, measurable business outcomes.

The Role
You will lead the enterprise workflow transformation workstream, taking ownership of how AI is embedded into day-to-day business processes.

Key responsibilities include:
Partnering with VP and Director-level stakeholders across multiple functions
Mapping current-state workflows and identifying opportunities for AI-driven automation
Designing target-state processes and defining longer-term transformation roadmaps
Reimagining roles, tasks, and operating models with AI embedded
Driving delivery from concept through to implementation and measurable impact
Producing clear documentation, process maps, and transformation plans

Your Profile
We are looking for someone who combines strong transformation experience with a practical understanding of how AI can be applied in business environments.

Experience required:
Proven experience leading large-scale business or digital transformation programmes
Experience working across multiple corporate functions (e.g. Finance, HR, Legal, Operations)
Strong stakeholder management at Director/VP level
Ability to map and redesign complex workflows and operating models
Experience driving adoption of new technologies or automation tools
Understanding of AI/LLM capabilities and how they can be applied to business processes
Strong communication skills with the ability to bring structure to ambiguous environments

Desirable:
Experience working on AI or automation-led transformation programmes
Background in consulting or transformation roles within large organisations
Experience defining “North Star” operating models and long-term transformation strategies

The Opportunity
This is an opportunity to play a key role in a major AI transformation programme, shaping how a well-known organisation embeds AI across its core business functions. You will have significant visibility with senior leadership and direct impact on how the business operates.

To Apply, please email

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AI Transformation Lead

£800-£1000
London
Outside IR35

This is a standout opportunity to lead a high‑impact AI transformation project within a major organisation undergoing significant change. You will shape how core business functions adopt AI and directly influence the way work gets done across the enterprise.

The Company
They are a well‑established, data‑driven organisation investing heavily in AI and automation. With multiple transformation workstreams already underway, they are now accelerating the adoption of AI across non‑technical teams. They operate in a fast‑paced environment where smart workflow design and impactful delivery are highly valued. This project represents a key part of their long‑term strategy to embed AI into everyday operations.

The Role and Deliverables
* Partner with senior stakeholders to understand current processes and redesign workflows across functions such as Marketing, Legal, Finance, People and Operations.
* Map existing workflows and identify where AI and automation can generate measurable improvements.
* Define target state processes and create longer‑term visions for AI‑enabled ways of working.
* Produce documentation, requirements and supporting artefacts for automation opportunities.
* Prioritise opportunities across a suite of AI tools and shape a 12 to 18 month productivity roadmap.
* Lead the discovery phase in the first 90 days to establish scope, opportunities and the art of the possible.

Your Skills and Experience
* Strong experience in programme leadership or transformation delivery in complex environments.
* Proven capability in process engineering, workflow redesign or operating model change.
* Ability to bring structure and clarity to ambiguous or cross‑functional programmes.
* Confident working with senior stakeholders and communicating complex ideas simply.
* Technical literacy to understand how AI can be applied to improve operational workflows.
* A structured, methodical and delivery‑focused approach to problem solving.

How to Apply
If this AI transformation project sounds like a strong match, please submit your application.

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