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CRM Analyst
London (Hybrid) | Salary up to £35,000

Looking to take the next step in your CRM and data analytics career? This is a great opportunity to join a well-established consumer-focused organisation where you’ll play a key role in delivering targeted marketing campaigns, analysing customer behaviour, and helping to drive data-led decision-making across the business.

The Company
They are a recognised organisation with a strong customer focus and a commitment to leveraging data and technology to improve customer engagement. Operating at scale, they invest heavily in digital capabilities, analytics, and customer experience. This role sits within a collaborative team where you’ll have the opportunity to work with a broad range of stakeholders and contribute to impactful CRM initiatives.

The Role
As a CRM Analyst, you will support the delivery and optimisation of CRM campaigns through audience selection, campaign analysis, and customer insight generation.

Responsibilities include:

• Building and defining customer audiences for targeted CRM campaigns
• Using SQL and analytical tools to evaluate campaign performance and generate actionable insights
• Supporting the optimisation of customer targeting strategies across multiple communication channels
• Creating and maintaining campaign data fields and customer data aggregations
• Automating reporting processes and contributing to dashboard improvements
• Ensuring audience selections are accurate, compliant, and aligned with governance requirements
• Collaborating with stakeholders across marketing, data, and technology teams to deliver successful campaigns
• Recommending improvements based on campaign performance and customer behaviour analysis

Your Skills & Experience:

• Strong SQL skills and experience working with customer or marketing data
• Ability to analyse large datasets and identify meaningful trends and insights
• Experience supporting CRM, customer analytics, or marketing campaigns
• Excellent problem-solving and troubleshooting capabilities
• Confidence working independently and managing multiple priorities
• Strong attention to detail and a focus on data accuracy
• Comfortable learning new tools, technologies, and processes
• Excellent communication and stakeholder management skills

How to Apply
If you’re interested in this CRM Analyst opportunity and want to develop your skills within a data-driven environment, apply today to learn more.

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DATA ENGINEER

Up to £55,000 + Benefits
London (Hybrid, 3 days per week in the office)
This is a great opportunity to join a market-leading publisher where you can take ownership of the organisation’s data infrastructure and help shape the future of its data and AI capabilities.

THE COMPANY:

The business has built its success by combining publishing expertise with data-driven decision making, using analytics, reader behaviour insights, and innovative technology to drive commercial performance. The company is investing heavily in its data landscape and AI initiatives, creating an exciting opportunity for a Data Engineer to play a key role in modernising and expanding critical data systems.

THE ROLE:

You will take ownership of designing and building scalable SQL Server environments, developing new data ingestion processes, and supporting strategic transformation projects across the business.

Key responsibilities include:

• Designing and building SQL Server databases from scratch, including schema design, tables, views, stored procedures, and indexing.
• Developing end-to-end data ingestion workflows and ETL processes for new data sources and third-party platforms.
• Reviewing, optimising, and modernising existing SQL Server and SSIS environments.
• Building automation solutions using Python, APIs, and browser-based technologies.
• Working with stakeholders across the business to gather requirements and deliver impactful data solutions.

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• SQL Server database architecture, schema design, and development.
• Building SQL Server environments from the ground up.
• SSIS development and optimisation.
• Azure-based integrations, migrations, and data transformation projects.
• Python automation, REST APIs, and data integration.
• Stakeholder management and communication with both technical and non-technical audiences.
• Tableau or other data visualisation platform experience.

THE BENEFITS:

You will receive a salary of up to £55,000 depending on experience, alongside a comprehensive benefits package.

HOW TO APPLY:

Please register your interest by sending your CV to Molly Bird via the apply link on this page.

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Director of Data Research
Remote (UK) | Salary up to £150,000 + Benefits

This is a unique opportunity to lead a high-impact Data Research function at a fast-growing, technology-led organisation. You will shape the strategy behind innovative data products, influence senior stakeholders, and build a scalable research capability that directly contributes to business growth.

The Company
They are a venture-backed data and technology business that provides advanced market intelligence solutions to a global client base. Operating in a high-growth environment, they combine proprietary methodologies with a wide range of data sources to generate valuable commercial insights. The organisation is investing heavily in its technology and data capabilities, creating significant opportunities for senior leaders to make a lasting impact. You will join a collaborative leadership team focused on innovation, quality, and continuous improvement.

The Role

• Define and lead the organisation’s data research strategy in partnership with senior leadership.
• Drive the discovery, assessment, and development of new data products and KPI tracking methodologies.
• Lead complex research initiatives from hypothesis generation through to evidence-based recommendations.
• Evaluate diverse structured and unstructured datasets to identify commercial opportunities.
• Establish and maintain high standards for data evaluation, statistical analysis, and technical excellence.
• Improve processes to increase the speed and accuracy of data source assessments.
• Partner with data acquisition teams to support data purchasing and investment decisions.
• Lead, mentor, and grow a team of highly skilled data professionals.
• Build a scalable research function that supports long-term business objectives.
• Promote the effective use of AI and automation to enhance research quality and efficiency.

Your Skills & Experience

• Strong commercial experience leading data science, data research, analytics, or statistical research teams.
• Deep expertise in statistical analysis, data modelling, and working with complex real-world datasets.
• Advanced Python and SQL skills with the ability to review and challenge technical work.
• Experience designing and leading open-ended research programmes from concept to delivery.
• Proven ability to develop technical standards and improve team performance.
• Strong stakeholder management skills with the ability to communicate complex findings to non-technical audiences.
• Experience balancing technical decision-making with commercial objectives.
• Comfortable operating in fast-paced, evolving environments.
• Exposure to alternative data, financial data, market intelligence, or investment research is advantageous.
• Experience applying AI tools to research, analytics, or data quality workflows is beneficial.

How to Apply
If you are an experienced data leader with a passion for research, innovation, and building high-performing teams, apply today to learn more about this exciting Director of Data Research opportunity.

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Director of Commerce Strategy
London (Hybrid, 2 days per week)
Salary up to £80,000

This is an opportunity to lead strategic eCommerce partnerships for a growing digital consultancy at the forefront of commerce, customer experience, and technology. You’ll work with senior stakeholders, shape digital growth strategies, and play a key role in delivering commercially impactful solutions for ambitious brands.

The Company
They are a specialist digital consultancy focused on delivering high-quality eCommerce and customer experience solutions. Combining commercial strategy, design, and technology, they partner with well-known consumer brands to create seamless digital journeys and drive measurable business outcomes. Their culture prioritises collaboration, continuous learning, and delivering meaningful work that creates lasting value.

The Role
You will act as the strategic lead across a portfolio of eCommerce clients, owning relationships, identifying growth opportunities, and helping shape digital solutions from discovery through delivery.
Responsibilities include:

• Building trusted relationships with stakeholders across client organisations, including senior leadership teams.
• Leading strategic workshops, discovery sessions, and planning activities.
• Translating business objectives and customer needs into actionable digital and commerce strategies.
• Identifying and developing account growth opportunities while supporting commercial objectives.
• Owning account performance, including client satisfaction, retention, and revenue growth.
• Partnering closely with design, technology, and delivery teams to define solutions and priorities.
• Managing project scope, budgets, resourcing, and change requests.
• Using analytics and customer insights to inform decision-making and demonstrate business impact.
• Monitoring key eCommerce performance metrics and delivering strategic recommendations.
• Supporting and guiding cross-functional teams to deliver high-quality outcomes.

• Strong experience in eCommerce strategy, client partnership, account management, or digital consulting environments.
• Proven ability to manage complex client relationships and lead strategic conversations.
• Strong understanding of eCommerce platforms, digital customer journeys, and online growth strategies.
• Knowledge of areas such as UX, CRO, SEO, analytics, APIs, and digital integrations.
• Commercially minded with experience identifying and developing new business opportunities.
• Comfortable working with both technical and non-technical stakeholders.
• Data-driven approach with the ability to translate insights into business recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• Strong project and operational management capabilities.
• Interest in emerging technologies and AI-driven ways of working.

How to Apply
If you’re looking to combine eCommerce strategy, client leadership, and commercial impact in a senior role, apply today to learn more about this opportunity.

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Digital Analyst – 12-Month FTC

London (Hybrid – 2x Days a Week in Office)

£45,000-£50,000

The Company

A leading UK financial services and wellbeing business is looking for a Digital Analyst to join its Marketing & Digital Analytics function on a 12-month fixed-term contract. The business has a broad digital estate spanning its website, online quote and buy journeys, digital tools, web forms and logged-in customer platforms. The Digital Analytics team works closely with product, marketing and acquisition teams to understand digital behaviour and identify opportunities to improve customer journeys and conversion. This is a 12-month FTC role, with the potential for the successful candidate to move into a permanent opportunity if they perform well during the contract.

The Role

This is a hands-on Digital Analyst position with a strong focus on GA4, GTM and digital analytics. You will support product teams across a variety of functions, as well as marketing, acquisition and CRO teams. You’ll use digital data to identify opportunities, make recommendations and help improve digital experiences and conversion. This is not a pure GTM implementation role; they are looking for a well-rounded Digital Analyst who is comfortable with both tracking and analysis.

You will:

• Analyse website and app data to identify customer and commercial opportunities.
• Support product teams with insight that feeds into development roadmaps and optimisation programmes.
• Work with marketing and acquisition teams to understand digital performance.
• Support the CRO team with analytics and make recommendations to improve conversion.
• Identify opportunities for testing and experimentation.
• Manage and maintain tracking through Google Tag Manager.
• Work with data layers, tags, triggers and custom variables.
• Support Google Analytics 4 and wider digital measurement.
• Identify and troubleshoot tagging and data quality issues.
• Present insights and recommendations to stakeholders across the business.
• Work across multiple datasets and projects, prioritising work according to business requirements.

Your Skills & Experience

• Strong hands-on Google Analytics 4 experience.
• Good experience with Google Tag Manager, including tags, triggers, custom variables and data layers.
• Proven experience in digital / web analytics.
• Ability to turn digital behaviour into clear, actionable recommendations.
• Strong stakeholder management and communication skills.
• Experience working with product, marketing, acquisition or CRO teams.
• Good understanding of conversion optimisation and digital customer journeys.
• Looker Studio experience would be beneficial.
• Power BI is also relevant.
• SQL / BigQuery is a nice-to-have rather than essential.
• Experience with app analytics or digital product analytics would be advantageous.
• Experience with Mixpanel would be useful.
• Adobe Analytics experience could also be relevant.

The Benefits

• £45,000-£50,000

How to Apply

If you’re an experienced Digital Analyst with strong GA4 and GTM skills and are looking for a role where you can work across product, marketing, acquisition and CRO, please apply now

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Head of Commercial Analytics

London (Hybrid – 3x Days a Week in Office)

£120,000-£140,000

Are you a commercially minded analytics leader who wants to own pricing, shape commercial strategy and influence the growth of a rapidly scaling fintech? This is an opportunity to join a high-growth subscription business at the intersection of consumer technology, fintech and sustainability. You’ll take ownership of commercial analytics and unit economics, using data to drive pricing decisions, maximise profitability and shape how the business grows. With major brand partnerships, a growing customer base and ambitious international plans, this is a chance to have a genuine impact on a business redefining how consumers access technology!

The Company

This innovative subscription and leasing platform is transforming how consumers and businesses access premium electronics. Rather than purchasing devices outright, customers can subscribe to technology through affordable monthly payments. The business has evolved beyond traditional leasing and now supports a wide range of consumer electronics, including laptops, tablets, gaming consoles, wearables and TVs. Its mission is to make technology more affordable, accessible and sustainable, helping drive the transition towards a circular economy; devices can be returned, refurbished, re-leased and ultimately recycled, extending their lifecycles and reducing e-waste. The business has built proprietary technology across credit and fraud decisioning, pricing, lifecycle operations and financing. It works with leading electronics brands to power subscription programmes and has developed a growing presence in embedded finance; with over $90m ARR, profitability and more than a quarter of a million subscriptions across consumers and small businesses, the company is continuing to scale. Its partnerships include major global electronics brands, with further growth and international expansion ahead.

The Role

As Head of Commercial Analytics, you’ll be the business lead on commercial analytics, pricing and unit economics. Working closely with the VP of Strategy & Analytics, senior leadership, co-founders, Product, Finance, Risk, Sales and Partnerships, you’ll own how pricing decisions are made across the business. This is a strategic and hands-on role; you’ll use SQL and Python to get into the detail, build commercial models and turn complex analysis into clear recommendations that influence growth and profitability. Your focus will be on understanding where the business can create more value through pricing, product development and commercial partnerships.

What You’ll Do

• Own the pricing test programme across the consumer website and partner checkouts, designing and running experiments across price points, subscription terms, upfront versus monthly payments and promotional mechanics.
• Use data to understand the impact of pricing decisions on conversion, churn, margin and customer lifetime value.
• Build robust measurement frameworks, including sample sizing and guardrail metrics, to distinguish genuine conversion improvements from margin transfer.
• Partner with Product to develop and price ancillary products, including insurance, damage cover, accessories and additional services.
• Size commercial opportunities, model take-up and margin, and understand the impact of new products on customer behaviour and profitability.
• Work with Finance and Risk to understand the full economic chain, including attachment rates, claims or cost experience, churn and residual value.
• Support Sales and Partnerships on new OEM deals, building commercial models and helping design subscription propositions that work for both Raylo and its partners.
• Own the pricing framework across categories, incorporating customer segmentation, residual value, credit performance and lifetime value.
• Build tools and processes that make pricing decisions faster and more effective, leveraging the existing data and technology stack.
• Work closely with senior leadership and co-founders to identify the next commercial opportunities and drive data-led decision-making.

Your Skills & Experience

• Extensive experience in analytics, commercial strategy, pricing analytics, data science or a related data-focused discipline.
• Strong SQL skills are essential, with the ability to work directly with complex datasets and answer commercial questions independently.
• Python experience is desirable.
• Proven experience using data to influence pricing, profitability, commercial strategy or customer growth.
• Strong understanding of commercial metrics such as conversion, churn, margin, customer lifetime value and unit economics.
• Experience designing and analysing experiments, with a clear understanding of statistical measurement and commercial impact.
• Ability to move between hands-on technical analysis and strategic thinking.
• Strong stakeholder management skills, with the confidence to present recommendations to senior leadership and defend the numbers.
• A curious, analytical and commercially minded approach, with the ownership and drive to make things happen in a fast-paced scale-up environment.

The Benefits

• £120,000-£140,000
• Stock options

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

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CRM Analyst
London | 35k + Bonus + Benefits
This is an exciting opportunity for a CRM Analyst to join a data-driven organisation undergoing significant digital transformation. You’ll play a key role in shaping customer marketing activity, using data and insights to improve campaign performance, customer engagement, and commercial outcomes.
The Company
They are a well-established consumer-focused organisation with a strong emphasis on innovation, data-led decision making, and customer experience. Investing heavily in digital capabilities, they are building advanced marketing and analytics functions to support continued growth. The business offers a collaborative environment where data professionals can make a visible impact and develop their careers.
The Role
As a CRM Analyst, you will support the delivery and optimisation of targeted CRM campaigns by creating audience selections, analysing campaign performance, and improving data processes.
Responsibilities include:
* Defining and building customer audiences for CRM and digital marketing campaigns
* Using SQL and analytical tools to evaluate campaign effectiveness and provide actionable recommendations
* Creating and maintaining data fields and aggregations to support campaign targeting
* Supporting the optimisation of CRM data and audience segmentation strategies
* Automating reporting processes and enhancing dashboard functionality
* Ensuring data quality, governance, and compliance within customer targeting activities
* Collaborating with marketing, analytics, and wider business stakeholders to deliver successful campaigns
* Identifying opportunities to improve campaign execution and marketing ROI
Your Skills & Experience
* Strong experience using SQL for data extraction, manipulation, and analysis
* Experience supporting CRM, lifecycle marketing, or customer targeting activities
* Ability to analyse large datasets and translate findings into business recommendations
* Knowledge of campaign performance analysis and customer segmentation
* Experience working with reporting tools and dashboards
* Strong problem-solving skills and excellent attention to detail
* Ability to manage multiple priorities in a fast-paced environment
* Strong stakeholder management and communication skills
What They Offer
* Competitive salary
* Performance-related bonus
* Generous pension contribution
* Private healthcare
* Enhanced family leave policies
* Additional wellbeing allowance and wellbeing support
* Comprehensive holiday entitlement
* Ongoing learning and development opportunities
* Clear career progression within a growing analytics and marketing function
How to Apply
If you’re a CRM Analyst with strong SQL and campaign analytics experience and are looking for an opportunity to make a measurable impact, apply today through Harnham.

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Lead Digital Analyst
Predominantly remote – Birmingham/London (1x day per quarter)
£50,000 – £56,000

An opportunity to take ownership of digital measurement strategy in a highly visible role spanning analytics, technology and business decision-making. You will combine strategic thinking with hands-on technical expertise, defining how digital performance is measured while influencing stakeholders and developing analytics capability.

The Company
They are an established organisation operating across the UK with an international reach. Data and analytics play an important role in understanding performance and supporting better decisions. They offer a flexible, hybrid working environment, with Birmingham serving as the primary office location.

The Role
As Digital Analytics Lead, you will:

• Lead measurement strategy across websites, campaigns, digital products and customer journeys.
• Translate business objectives into measurement frameworks, KPI structures and actionable analytical questions.
• Design tracking strategies, event taxonomies, data layer requirements and reporting specifications.
• Provide hands-on technical leadership across GA4, Google Tag Manager, BigQuery and browser DevTools.
• Work with developers, agencies, product, BI and data teams to embed measurement throughout digital delivery.
• Lead analytics governance, consent management and data quality practices.
• Investigate tracking and data quality issues and ensure analytics solutions remain scalable and privacy conscious.
• Turn complex digital data into recommendations that influence priorities and improve performance.
• Manage and develop a digital analytics specialist while acting as a trusted analytics partner to senior stakeholders.

Your Skills & Experience
You will need:

• Strong commercial experience leading digital measurement strategy and designing analytics solutions.
• Hands-on expertise with GA4 and Google Tag Manager, including data layers, event design, tracking implementation, QA and troubleshooting.
• Experience turning business challenges into measurement frameworks, KPIs and analytics requirements.
• Knowledge of BigQuery and how measurement supports downstream data models, BI and reporting.
• Strong understanding of analytics governance, GDPR, PECR, cookie consent and privacy-conscious measurement.
• Experience collaborating with developers, agencies, product teams, marketers and data specialists.
• Strong stakeholder management and communication skills across technical and non-technical audiences.

Experience with SQL, Databricks, Power BI, Tableau, Looker Studio, JavaScript, product analytics or advanced consent management would be beneficial.
What They Offer

• Salary up to £56,000, dependent on experience.
• Permanent, full-time position.
• Hybrid working with Birmingham as the primary office location.
• Opportunity to own digital measurement strategy and influence organisation-wide approaches to analytics.
• People management and continued professional development within data and analytics.

How to Apply
If you are a Digital Analytics Lead with strong GA4, Google Tag Manager and measurement strategy experience looking for a role combining technical ownership with strategic influence, apply today.

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DATA SCIENTIST – FRAUD

SALARY UP TO £65,000 + EQUITY

HYBRID WORKING (TWICE A WEEK IN-OFFICE)

LONDON

Harnham are working with a fast-growing financial services organisation looking to hire an Applied Data Scientist to support and enhance its fraud prevention capabilities. This is an exciting opportunity for a data science professional who enjoys combining machine learning, analytics and business insight to tackle complex fraud challenges

THE COMPANY

This organisation is a forward-thinking financial services business that places data and technology at the centre of its decision-making. With a strong focus on innovation, the company is investing heavily in fraud prevention, advanced analytics and machine learning to enhance customer protection and drive better business outcomes. Working within a collaborative and highly analytical environment, you’ll have the opportunity to partner with teams across data, technology, risk and product to solve complex challenges and deliver meaningful impact.

THE ROLE

This is a mid-level Data Scientist position focused on fraud detection and mitigation. You will work across the full data science lifecycle, helping to develop fraud prevention strategies, build machine learning models and generate actionable insights using both internal and external datasets.

Specifically, you can expect to be involved in:

• Collecting, processing and analysing large, complex datasets to identify fraud trends, risks and opportunities.
• Designing, developing and maintaining fraud detection, identity resolution and predictive machine learning models.
• Evaluating new data sources and technology solutions through analysis, testing and proof-of concept initiatives.
• Monitoring model performance, producing reporting and visualising key insights for stakeholders.
• Collaborating with cross-functional teams on fraud, compliance and customer verification initiatives.

SKILLS AND EXPERIENCE

The successful Data Scientist will have the following skills and experience:

• Experience within fraud analytics, fraud prevention or a related risk-focused data science environment.
• Strong machine learning and statistical modelling skills, with hands-on Python experience (including common data science libraries).
• Proficiency in SQL and experience working with multiple structured and external data sources.
• Experience deploying analytical or machine learning solutions into production environments.
• Excellent communication skills with the ability to present findings to technical and non-technical stakeholders

BENEFITS

The successful Data Scientist will receive a salary up to £65,000 as well as equity.

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This is an opportunity to lead digital measurement across websites, campaigns, and digital products. You’ll work with stakeholders across data, product, marketing, and technology to ensure decisions are backed by clear and reliable analytics.

The Company
They are a UK-based organisation investing in digital, data, and analytics to improve customer experiences and business performance. Analytics plays a central role in understanding user behaviour, measuring success, and supporting strategic decision-making. The business offers a collaborative environment with exposure to a broad range of digital initiatives.

The Role
You will be responsible for digital measurement strategy and analytics implementation across multiple platforms.
Key responsibilities include:

• Define measurement frameworks, KPIs, and tracking requirements
• Design analytics solutions including event tracking, data layers, and reporting specifications
• Lead analytics implementation across GA4 and Google Tag Manager
• Work with developers, product teams, data teams, and external partners to deliver measurement requirements
• Drive analytics governance, consent management, and data quality processes
• Analyse digital performance and provide recommendations to stakeholders
• Support reporting standards and performance measurement across digital channels
• Manage and develop a Digital Analytics Implementation Specialist

Your Skills & Experience

• Strong experience in digital analytics and measurement strategy
• Experience translating business objectives into KPI frameworks and analytics requirements
• Hands-on experience with GA4, Google Tag Manager, event tracking, QA, and analytics governance
• Experience working with developers, product teams, marketers, and data stakeholders
• Strong stakeholder management and communication skills
• Understanding of GDPR, privacy, and consent management
• Ability to present analytical findings to both technical and non-technical audiences

Desirable experience:

• Advanced Google Tag Manager implementations or JavaScript

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