AI Product Director
San Francisco / $275000 - $300000 annum
INFO
SALARY:
$275000 - $300000
LOCATION
San Francisco
Permanent
$275,000-$300,000
Overview
A rapidly growing financial services organisation is seeking a senior AI product leader to help drive its enterprise AI transformation. This role will serve as a key strategic partner to an executive sponsor, translating business objectives into scalable AI solutions and leading delivery across multiple initiatives.The successful candidate will combine strong product leadership, AI expertise, and execution discipline, overseeing product strategy, technical design, delivery governance, and stakeholder alignment. This position offers significant visibility with senior leadership and the opportunity to influence how AI capabilities are developed and adopted across the organisation.
Key Responsibilities
Strategic Product Design & AI Transformation
- Partner with executive leadership to convert business goals into actionable product and technical roadmaps.
- Conduct discovery sessions with subject matter experts to understand current processes and redesign them using AI-first approaches.
- Develop detailed product requirements, workflow designs, and implementation blueprints for AI-enabled solutions.
- Ensure regulatory, compliance, explainability, and governance requirements are incorporated into product designs from inception.
Product Leadership & Delivery Execution
- Serve as the primary product lead across multiple concurrent AI initiatives.
- Facilitate decision-making, prioritisation, and execution to maintain programme momentum.
- Coordinate efforts among data science, engineering, technology infrastructure, and business teams.
- Establish and maintain standards for documentation, process mapping, and product design reviews.
- Build, mentor, and manage a team of AI Product Managers.
Vendor & Engineering Governance
- Act as the primary liaison for external engineering and implementation partners.
- Evaluate technical proposals, architecture recommendations, and solution designs.
- Ensure development partners deliver against clearly defined specifications and acceptance criteria.
- Define measurable quality standards and testing requirements for milestone approvals.
Quality Assurance & Evaluation Frameworks
- Design evaluation frameworks for AI-enabled systems, including quality controls, review workflows, and performance measurement standards.
- Collaborate with technical teams to create benchmark datasets, validation criteria, and production readiness requirements.
- Support ongoing monitoring and continuous improvement of AI solutions.
Stakeholder Management & Change Leadership
- Drive alignment and adoption across business functions including operations, sales, finance, and risk-focused teams.
- Communicate programme status, risks, trade-offs, and performance metrics to senior stakeholders.
- Lead organisational change efforts and address adoption challenges associated with new technologies.
Required Qualifications
- 8-12 years of product management experience, including successful delivery of AI-enabled products from concept through production deployment.
- Experience contributing directly to AI solution design and product architecture.
- Demonstrated ability to gather business requirements from domain experts and convert them into scalable AI product strategies.
- Experience managing external technology or engineering partners through full delivery lifecycles.
- Proven success leading multiple complex initiatives simultaneously.
- Strong executive presence and ability to influence senior stakeholders across business and technical functions.
- Bachelor's degree in Business, Computer Science, Engineering, Economics, or a related discipline.
Preferred Qualifications
- Experience within financial services, lending, payments, fintech, or other regulated industries.
- Familiarity with compliance, auditability, and model governance requirements in regulated environments.
- Master's degree in a relevant field.
- Track record delivering production-scale AI products in fast-paced, growth-oriented companies.
Skills & Competencies
- Advanced understanding of large language models (LLMs), AI agents, orchestration frameworks, model evaluation techniques, and AI risk mitigation practices.
- Knowledge of regulatory frameworks, governance standards, and explainable AI principles.
- Expertise in process discovery, workflow optimisation, and business transformation.
- Strong communication, stakeholder management, and cross-functional leadership skills.
- Ability to balance strategic planning with hands-on execution.
CONTACT
Michael DeVita
Recruitment Consultant
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JOB RESULTS
AI Product Director
San Francisco
$275000 - $300000
+ Data Engineering
PermanentSan Francisco, California
To Apply for this Job Click Here
AI Product Director
$275,000-$300,000
Overview
A rapidly growing financial services organisation is seeking a senior AI product leader to help drive its enterprise AI transformation. This role will serve as a key strategic partner to an executive sponsor, translating business objectives into scalable AI solutions and leading delivery across multiple initiatives.
The successful candidate will combine strong product leadership, AI expertise, and execution discipline, overseeing product strategy, technical design, delivery governance, and stakeholder alignment. This position offers significant visibility with senior leadership and the opportunity to influence how AI capabilities are developed and adopted across the organisation.
Key Responsibilities
Strategic Product Design & AI Transformation
- Partner with executive leadership to convert business goals into actionable product and technical roadmaps.
- Conduct discovery sessions with subject matter experts to understand current processes and redesign them using AI-first approaches.
- Develop detailed product requirements, workflow designs, and implementation blueprints for AI-enabled solutions.
- Ensure regulatory, compliance, explainability, and governance requirements are incorporated into product designs from inception.
Product Leadership & Delivery Execution
- Serve as the primary product lead across multiple concurrent AI initiatives.
- Facilitate decision-making, prioritisation, and execution to maintain programme momentum.
- Coordinate efforts among data science, engineering, technology infrastructure, and business teams.
- Establish and maintain standards for documentation, process mapping, and product design reviews.
- Build, mentor, and manage a team of AI Product Managers.
Vendor & Engineering Governance
- Act as the primary liaison for external engineering and implementation partners.
- Evaluate technical proposals, architecture recommendations, and solution designs.
- Ensure development partners deliver against clearly defined specifications and acceptance criteria.
- Define measurable quality standards and testing requirements for milestone approvals.
Quality Assurance & Evaluation Frameworks
- Design evaluation frameworks for AI-enabled systems, including quality controls, review workflows, and performance measurement standards.
- Collaborate with technical teams to create benchmark datasets, validation criteria, and production readiness requirements.
- Support ongoing monitoring and continuous improvement of AI solutions.
Stakeholder Management & Change Leadership
- Drive alignment and adoption across business functions including operations, sales, finance, and risk-focused teams.
- Communicate programme status, risks, trade-offs, and performance metrics to senior stakeholders.
- Lead organisational change efforts and address adoption challenges associated with new technologies.
Required Qualifications
- 8-12 years of product management experience, including successful delivery of AI-enabled products from concept through production deployment.
- Experience contributing directly to AI solution design and product architecture.
- Demonstrated ability to gather business requirements from domain experts and convert them into scalable AI product strategies.
- Experience managing external technology or engineering partners through full delivery lifecycles.
- Proven success leading multiple complex initiatives simultaneously.
- Strong executive presence and ability to influence senior stakeholders across business and technical functions.
- Bachelor’s degree in Business, Computer Science, Engineering, Economics, or a related discipline.
Preferred Qualifications
- Experience within financial services, lending, payments, fintech, or other regulated industries.
- Familiarity with compliance, auditability, and model governance requirements in regulated environments.
- Master’s degree in a relevant field.
- Track record delivering production-scale AI products in fast-paced, growth-oriented companies.
Skills & Competencies
- Advanced understanding of large language models (LLMs), AI agents, orchestration frameworks, model evaluation techniques, and AI risk mitigation practices.
- Knowledge of regulatory frameworks, governance standards, and explainable AI principles.
- Expertise in process discovery, workflow optimisation, and business transformation.
- Strong communication, stakeholder management, and cross-functional leadership skills.
- Ability to balance strategic planning with hands-on execution.
To Apply for this Job Click Here
CRM Account Manager – Contract – Part-Time
London
£275 - £300
+ Advanced Analytics & Marketing Insights
ContractLondon
To Apply for this Job Click Here
CRM Account Manager – Contract – Part-Time
Agency – Ecommerce
London – Remote
£275-£300 per day – Outside IR35
This is an opportunity to join a growing CRM agency supporting ambitious e-commerce brands. You’ll play a key role in managing client relationships, coordinating delivery, and helping the founder create more capacity to grow the business. The assignment offers genuine autonomy, long-term potential, and the chance to become a trusted extension of a specialist agency team.
The Company
They are a specialist CRM and lifecycle marketing agency focused on helping direct-to-consumer brands improve customer retention and long-term value. Working across email marketing, customer data, and customer lifecycle programmes, they support clients with strategic and executional CRM initiatives. With an established delivery team already in place, they are looking for a freelance Client Account Manager to take ownership of day-to-day client management and delivery coordination.
The Role and Deliverables
- Act as the primary day-to-day point of contact for a portfolio of e-commerce clients, building trusted relationships and managing ongoing communication.
- Coordinate internal delivery teams, including CRM specialists, copywriters and designers, ensuring projects are delivered on time and to brief.
- Manage campaign calendars, priorities, approvals and client requests, keeping work moving efficiently across multiple accounts.
- Communicate CRM and email marketing performance insights to clients, identifying issues and ensuring questions are answered confidently.
- Support campaign planning, new product launches, promotional activity and other client initiatives by translating requests into clear actions for the delivery team.
- Work closely with senior leadership to understand strategic priorities while independently managing day-to-day account operations and client expectations.
Your Skills & Experience
- Strong client or account management experience within an agency environment.
- Experience managing relationships with D2C or e-commerce brands.
- Good working knowledge of Klaviyo and a solid understanding of email marketing, lifecycle marketing and customer retention.
- Confidence discussing campaign performance and responding to client questions in a professional and consultative manner.
- Proven ability to coordinate multiple stakeholders, projects and deadlines simultaneously.
- Strong organisational skills, attention to detail and a proactive approach to problem-solving.
- Comfortable working independently, taking ownership and making sound decisions while recognising when escalation is required.
- Experience using project management platforms and collaborating with distributed teams in a remote environment.
How to Apply
If you have a strong background in agency-side account management and CRM and are looking for a flexible freelance opportunity with long-term potential, please apply with your latest CV.
To Apply for this Job Click Here
Lead Data Engineer
$175000 - $210000
+ Data Engineering
PermanentUSA
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Lead Data Engineer
Remote (USA) | $175,000-$210,000
The Role
We are looking for a Lead Data Engineer to provide hands-on technical leadership across data engineering, architecture, and data platform development.
This is a Lead/Principal-level role where you will remain hands-on while setting technical direction, mentoring engineers, and leading complex data initiatives from architecture through implementation.
What You’ll Do
- Design, build, and maintain scalable ELT pipelines and data solutions.
- Lead data architecture, modeling, engineering standards, and best practices.
- Own data transformations and onboarding of new customer data sources.
- Troubleshoot complex customer-facing data issues.
- Improve existing systems through automation, scalability, reliability, and efficiency.
- Lead projects from architecture and planning through deployment and ongoing support.
- Evaluate technical options, communicate tradeoffs, and make recommendations.
- Mentor engineers and contribute to the technical roadmap.
- Manage and lead a small team of Data Engineers, supporting their development and performance.
What We’re Looking For
- 7-10+ years of experience, including 5+ years in Data Engineering.
- Strong SQL and Python skills.
- Deep experience with ELT, data pipelines, and large-scale data ingestion.
- Strong data modeling and architecture experience.
- Experience with Airflow or similar orchestration tools.
- Experience working with large datasets and varying data quality.
- Strong architectural mindset with the ability to make independent technical decisions.
- Experience improving or evolving existing data platforms.
- Previous experience managing a small Data Engineering team is required.
- Strong communication and stakeholder-management skills.
- Experience providing technical leadership and mentoring engineers.
Nice to have: dbt, PostgreSQL, MPP databases, Astronomer/Dagster, healthcare data, and experience across multiple database technologies.
To Apply for this Job Click Here
Data Analyst
London
£350 - £400
+ Advanced Analytics & Marketing Insights
ContractLondon
To Apply for this Job Click Here
6 Months | Remote | Outside IR35
The Role
We are looking for a hands-on Data Analyst to join a fast-growing consumer business, supporting a key product initiative focused on improving local partner discovery and engagement.
You will work with large and sometimes fragmented datasets to identify data quality issues, enrich existing records using external sources and APIs, and create reliable datasets for analysis and commercial activity.
Key Responsibilities
- Analyse, cleanse, match and enrich partner and business data.
- Identify data quality issues, gaps, anomalies and root causes.
- Integrate and analyse external data sources through APIs, including location and business information.
- Build automated workflows for data enrichment, validation and reporting.
- Use AI/LLMs to support data matching, enrichment, validation and analysis.
- Design reporting frameworks for product experiments and A/B tests.
- Analyse product behaviour and experimentation through Amplitude.
- Build and maintain data models using SQL and dbt.
- Develop automated dashboards covering product, partner, campaign and data quality performance.
- Translate complex analysis into clear recommendations for Product, CRM and commercial stakeholders.
Key Experience
- Strong SQL and data analysis skills.
- Hands-on dbt experience.
- Experience using Amplitude for product analytics and/or experimentation.
- Strong experience working with APIs and external datasets.
- Data quality, cleansing, enrichment, matching and validation experience.
- A/B testing and product experimentation.
- BI/dashboarding experience – Lightdash or similar.
- Experience automating data workflows and reporting.
- Practical exposure to AI/LLMs for analytics, data enrichment or automation.
- Strong stakeholder management and communication skills.
Experience within a marketplace, retail, e-commerce, subscription, membership, loyalty or other B2C environment would be particularly beneficial.
To Apply for this Job Click Here
CRO Lead
£35000 - £40000
+ Digital Analytics
PermanentLancashire
To Apply for this Job Click Here
CRO Lead
Lancashire (Hybrid)
£35,000-£40,000
THE COMPANY
Great opportunity for an ambitious CRO Lead looking for a new challenge with a high-end luxury retailer; if you want to work on innovative digital projects for a fast-growing company, this is the role for you!
THE ROLE
In this CRO Lead role, you’ll have the chance to ideate & and analyse split tests, working across a range of digital platforms; you will use GA4, ContentSquare & AB Tasty
YOUR SKILLS AND EXPERIENCE
- Experience in the CRO/Analytics space
THE BENEFITS
- £35,000-£40,000
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page
KEY TERMS
IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser
To Apply for this Job Click Here
Customer Analyst
£40000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentMerseyside
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Customer Analyst
Merseyside (Hybrid – 3x Days a Week in Office)
£40,000-£45,000
The Company
A leading UK retail business is investing heavily in its data function and is going through a significant period of growth across analytics and data engineering. The Customer Analyst will sit within the Customer & Digital Analytics function, working closely with the Ecommerce team to understand customer behaviour, online performance and opportunities to optimise the digital journey.
The Role
This is a commercially focused Customer Analytics position rather than a dashboarding-only role; you’ll act as a key analytical partner to the Ecommerce function, transforming business questions into analytical problems and using data to identify opportunities and improve customer and commercial performance.
You’ll work across areas including:
- Analysing customer behaviour and ecommerce performance
- Understanding customer journeys and online behaviour
- Investigating changes in basket value and conversion
- Identifying underperforming products and categories
- Analysing website funnels and customer journeys
- Evaluating website changes and UX improvements
- Measuring the commercial impact of data-driven decisions
- Developing automated BI and self-service reporting
- Building new analytical tools, reports and processes
- Presenting complex analysis as clear, commercially focused recommendations
You’ll work closely with senior Ecommerce and Marketing stakeholders, understanding their analytical requirements and helping shape strategic roadmaps.
Your Skills & Experience
- SQL/bigQuery experience
- Exposure to GA4 is highly desirable
The Benefits
- £40,000-£45,000 salary
How to Apply
If you’re a Customer, Ecommerce or Digital Analyst with strong SQL, BigQuery and GA4 experience and you’re looking for a role where your analysis can directly influence customer and commercial performance, apply now for immediate consideration
To Apply for this Job Click Here
Director of Analytics
$230000 - $230000
+ Advanced Analytics & Marketing Insights
PermanentCalifornia
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Director, Data Science & Analytics
Remote (East Coast Hours) | $230k Base + Bonus + Equity
Overview
We’re partnering with a high-growth technology business to hire a Director of Data Science & Analytics. This is a leadership role focused on building a high-performing team, increasing the impact of Data Science across the business, and partnering with senior stakeholders across Marketing, Sales, Customer Success, and RevOps.
The team is at an exciting stage of growth, with significant opportunity to shape culture, processes, and the future direction of the function.
Role Expectations
- Lead and develop a growing team of Data Scientists and Analytics professionals.
- Build a collaborative, cross-functional culture across Marketing, Sales, Customer Success, and RevOps.
- Partner with senior stakeholders to identify, prioritise, and deliver high-impact initiatives.
- Ensure analytical and data science solutions address real business challenges and drive measurable outcomes.
- Provide technical leadership and oversight without being a hands-on individual contributor.
- Deliver key projects including Lead Scoring and Marketing Mix Modelling (MMM).
- Help establish the Data Science function as a trusted strategic partner to the business.
Experience Must-Haves
- Previous experience managing and developing teams.
- Experience operating successfully in ambiguous or fast-changing environments.
- Strong stakeholder management skills, including influencing senior leaders and managing competing priorities.
- Demonstrated experience leading transformation, change, or function-building initiatives.
- Strong commercial experience supporting Marketing, Sales, GTM, or Customer Success teams.
- Ability to write SQL and confidently read/review Python code.
- Proven track record of delivering measurable business impact.
- Experience driving cross-functional initiatives involving multiple stakeholder groups.
Nice-to-Haves
- Experience across both Marketing and Sales functions.
- B2B SaaS background.
- Experience within subscription-based or recurring revenue businesses.
- Exposure to Lead Scoring, MMM, LTV, attribution, or other commercial modelling techniques.
- Experience using AI-assisted development tools such as Claude.
- Prior experience building or scaling Data Science capabilities within an organisation.
- Background in environments requiring both strategic leadership and operational execution.
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Lead BI Analyst – Tableau
London
£56000 - £56000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Lead Business Intelligence Analyst (Tableau Technical Lead)
London (Hybrid, approximately once per month in office)
Salary – £56,000 plus strong cost of living increases
This is a high-impact opportunity to take ownership of a growing Business Intelligence function within a globally recognised, purpose-driven organisation. You will play a key role in shaping how data is used across the business, driving the evolution from traditional reporting to a scalable, modern, and increasingly automated analytics environment.
The Company
They are an established international organisation operating within a knowledge-led, data-rich environment, supporting professionals and organisations globally. Data sits at the centre of their strategy, informing product development, decision-making, and customer outcomes.
The business is investing significantly in its data capabilities, with a clear focus on building scalable infrastructure, strengthening data governance, and enabling more advanced analytics. The central data team works in close collaboration with both internal stakeholders and external partners, creating a collaborative and forward-thinking environment.
The Role
As Lead Business Intelligence Analyst, you will act as the technical authority for Tableau and take ownership of BI standards across the organisation. You will focus on improving the scalability, performance, and governance of the existing BI environment while supporting a major cloud migration programme.
Key responsibilities include:
- Leading end-to-end Tableau development across Desktop, Prep, and Cloud
- Defining and enforcing best practice for dashboard design, data modelling, and performance optimisation
- Owning BI governance frameworks, including data quality and reporting standards
- Supporting and enabling business users to develop self-service analytics capability
- Writing and optimising complex SQL across cloud and on-premise environments
- Acting as the escalation point for complex BI and data-related issues
- Collaborating with data engineering teams on architecture and platform decisions
- Driving improvements to an existing Tableau estate, reducing technical debt and introducing scalable design patterns
- Supporting a major data warehouse migration into a cloud platform
Your Skills & Experience
- Strong end-to-end Tableau experience, including dashboard and data source development
- Proven capability in leading or improving a Tableau environment within a business setting
- Advanced SQL skills, with experience creating and optimising complex queries and data structures
- Experience working across both reporting and underlying data layers, not limited to front-end development
- Strong understanding of BI best practices, including performance, usability, and governance
- Ability to communicate technical concepts clearly to both technical and non-technical stakeholders
- Exposure to data migration or modernisation programmes is beneficial
- Experience contributing to or improving BI services within an organisation is advantageous
What They Offer
- Salary – £56,000 with strong annual cost of living increases
- Flexible hybrid working with minimal office requirements
- A visible, high-impact role with ownership of the Tableau environment
- Opportunity to shape BI strategy and influence data governance at scale
- Involvement in a major cloud migration programme
- Exposure to emerging areas such as AI-enabled analytics and semantic layer development
- Clear progression within a structured framework
How to Apply
If you are an expert in Tableau, apply below!
To Apply for this Job Click Here
Interim AI Strategy Director / Head of AI
New York
$250 - $350
+ Data Science & AI
ContractNew York
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Interim AI Strategy Director / Head of AI
Harnham, the leading recruitment specialist in Data & AI, is partnering with a global transportation and logistics organisation undergoing a major transformation programme. As the business continues to invest in innovation, technology, and data-driven decision making, they are seeking an experienced AI leader to define and deliver their first enterprise-wide AI strategy.
- Role: Interim AI Strategy Director / Head of AI
- Location: Remote in US
- Length: 3-6 Month Contract
- Rate: $250 – $350 per hour
- Start Date: September
The Role
This is a high-impact leadership opportunity for an experienced AI strategist to assess the organisation’s current capabilities and define a practical, commercially focused AI vision.
Working closely with the Executive Leadership Team, you will identify where AI can drive business value, improve decision-making, and enhance operational effectiveness across the organisation. You will establish the strategic roadmap, governance framework, and delivery approach needed to support long-term AI adoption.
Key Responsibilities
- Assess the organisation’s current AI, data, and technology landscape
- Develop an enterprise-wide AI strategy and implementation roadmap
- Identify and prioritise high-value AI use cases across multiple business functions
- Advise senior leadership on AI opportunities, risks, governance, and best practices
- Define policies, controls, and operating models for responsible AI adoption
- Lead pilot initiatives and proof-of-concept programmes where appropriate
- Educate and influence senior stakeholders on AI capabilities and business applications
- Provide recommendations on future investment, organisational design, and capability development
Requirements
- Proven experience leading AI strategy and transformation programmes
- Experience developing and implementing AI strategies at an enterprise level
- Experience working in high-performance environments such as hedge funds, asset management, financial services, trading firms, or similarly demanding organisations
- Deep understanding of generative AI, automation, data platforms, and AI governance
- Strong stakeholder management skills with experience engaging senior executives and C-suite leaders
- Ability to translate complex technical concepts into clear business value
If interested, please apply below or contact Ciarán to discuss more
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Senior Product Analyst
Manchester
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentManchester, Greater Manchester
To Apply for this Job Click Here
Senior Product Analyst
£60,000-£70,000
Manchester (Hybrid – 3x Days a Week in Office)
If you’re passionate about product analytics, experimentation, and using statistics to shape the experience of millions of users, this is an opportunity to join one of the UK’s leading digital product teams!
The Company
A market-leading digital business is looking for a Senior Product Analyst to join its growing Product Analytics function. Working within a highly collaborative Product & Technology division, you’ll help drive product decisions through experimentation, behavioural analytics and data science, influencing products used by millions of customers every month.
The Role
Joining the Growth Engineering team, you’ll use product analytics and experimentation to improve customer experiences, optimise conversion journeys and deliver smarter personalisation.
You’ll:
- Lead product analytics projects from problem definition through to recommendation
- Design, analyse and evaluate A/B tests and experimentation frameworks
- Apply statistical techniques and modelling to solve product challenges
- Analyse customer and user behaviour using rich event-level data
- Partner with Product Managers, Engineers, Marketing and senior stakeholders
- Support personalisation initiatives and audience measurement projects
- Deliver clear, commercially-focused insights that influence product strategy
This is a highly visible role where you’ll combine strong technical skills with commercial thinking to drive meaningful product improvements.
Your Skills & Experience
- Strong SQL skills
- Python (PySpark experience is beneficial)
- Experience in Product Analytics
- Strong knowledge of A/B testing and experimentation
- Excellent statistical analysis skills, with exposure to modelling techniques
- Experience analysing behavioural or digital product data
- Ability to communicate insights to both technical and non-technical stakeholders
- Experience working with web analytics or event-level data would be advantageous
The Benefits
- £60,000-£70,000 salary
- Annual Share Scheme (10% of salary)
- 28 days holiday plus bank holidays
- Up to 6 weeks remote working during the summer & additional remote working over the Christmas period
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
To Apply for this Job Click Here
CRO Manager
£55000 - £65000
+ Digital Analytics
PermanentEngland
To Apply for this Job Click Here
CRO Manager
£55,000-£65,000 + Bonus
Remote-first in the UK – 2x days a month in the office
If you’re a strategic CRO professional who enjoys owning the full customer journey, building experimentation roadmaps and turning insight into measurable commercial growth, this could be an excellent opportunity to make a real impact across multiple brands and markets!
The Company
A leading, multi-award-winning travel insurance group is continuing to invest in its digital customer experience and optimisation capabilities. The group operates several well-established travel insurance brands across the UK, Ireland and Australia, with further international expansion planned. Its flagship brand specialises in providing travel insurance for customers who may have more complex requirements, including those with pre-existing medical conditions. With a strong customer-first culture and a reputation as one of the UK’s top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager.
The Role
Reporting directly into the Head of Marketing, you’ll sit within a small team of three and take ownership of the end-to-end digital customer journey across the group’s brands. This is a highly hands-on role, but with a strong strategic element. You’ll be responsible for shaping the optimisation vision, building the roadmap and identifying where experimentation and customer insight can have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives.
Key responsibilities will include:
- Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience
- Building and delivering a data-led experimentation and CRO roadmap
- Identifying opportunities to improve conversion, upsell, retention and ancillary product performance
- Using analytics, customer insight, user testing, session recordings and performance data to identify optimisation opportunities
- Managing and delivering A/B testing and experimentation, ensuring successful tests are implemented into production
- Working with technical teams on tracking, experimentation architecture and scalable optimisation capabilities
- Developing a roadmap around personalisation, experimentation and customer experience
- Defining CX performance indicators and presenting recommendations and results to senior stakeholders
- Working across UK and Gibraltar-based teams to deliver CX initiatives
- Exploring emerging technologies, AI and new approaches to digital optimisation
The business already has a roadmap in place, so you’ll have a strong foundation to build upon while bringing your own strategic thinking and experience to the function.
Your Skills & Experience
- Strong end-to-end CRO and customer journey optimisation experience
- A strategic mindset, with the ability to build and own an optimisation roadmap
- Strong hands-on experience delivering experimentation and A/B testing
- Experience working across the full testing lifecycle, from identifying opportunities through to implementation and measurement
- Strong commercial awareness and the ability to connect optimisation activity to revenue and conversion
- Experience with tools such as AB Tasty, Optimizely, VWO, Google Analytics or similar – the business is tool agnostic
- A good understanding of front-end implementation, tagging and experimentation architecture
- Knowledge of UX/UI and personalisation principles
- Excellent stakeholder management and presentation skills
- The ability to operate in a fast-paced, hands-on environment
Experience within insurance or financial services would be beneficial but is not essential. Travel, digital-first or agency backgrounds will also be considered. Experience with server-side testing and experimentation is particularly attractive.
The Benefits
- £55,000-£65,000 salary
- Bonus
How to Apply
To register your interest in this opportunity, please send your CV to Adam Osborne at Harnham via the Apply link on this page.
To Apply for this Job Click Here
Engineering Manager
New York
$23500 - $235000
+ Data Engineering
PermanentNew York
To Apply for this Job Click Here
Engineering Manager
Location: New York City (4 days onsite)
Compensation: $210,000 to $235,000 + Equity + Benefits
This is an opportunity to join a high-growth technology business that is transforming a traditional industry through an innovative SaaS platform. You’ll lead a product-focused engineering team, influence technical direction, and play a key role in scaling both technology and people as the organisation continues its rapid growth.
The Company
They are a well-funded technology company building a modern platform that enables independent professionals to grow and scale their businesses. Their product combines powerful software, workflow tools, and a strong user community to deliver an industry-leading experience.
With significant market momentum, strong backing from leading investors, and ambitious growth plans, they offer an environment where engineering teams have meaningful ownership and visibility across the business.
The Role
As an Engineering Manager, you will lead a small to mid-sized team of engineers focused on delivering high-impact products and platform capabilities.
Responsibilities include:
- Leading, coaching, and developing a high-performing engineering team
- Partnering closely with Product, Design, and business stakeholders to define roadmaps and priorities
- Driving the delivery of scalable, customer-focused software solutions
- Supporting architectural decisions and technical strategy across the team
- Creating an environment that promotes collaboration, quality, and continuous improvement
- Managing team performance, career development, and hiring initiatives
- Balancing technical excellence with business impact and delivery goals
- Contributing to engineering best practices, operational processes, and team effectiveness
Potential areas of focus include:
- Customer acquisition, onboarding, and growth experiences
- User engagement, retention, and marketplace features
- Platform infrastructure and developer tooling
- Scalability, performance, and engineering foundations
Your Skills & Experience
- Strong people leadership experience within software engineering environments
- Proven ability to coach, mentor, and develop engineers
- Strong commercial experience building and scaling SaaS products
- Technical background in modern web application development
- Experience working with technologies such as Python, Django, React, and TypeScript
- Ability to influence architectural decisions and technical direction
- Experience partnering closely with Product and Design teams
- Strong communication and stakeholder management skills
- Track record of delivering business-focused outcomes through engineering teams
What They Offer
- Opportunity to shape engineering strategy within a rapidly growing technology business
- Significant ownership and visibility across product and platform initiatives
- Clear career progression opportunities as the organisation scales
- Collaborative, product-focused culture with strong cross-functional partnerships
How to Apply
If you’re an experienced Engineering Manager looking to lead high-impact teams in a fast-growing SaaS environment, apply today to learn more about this opportunity.
To Apply for this Job Click Here
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