Analytics Manager (Retail)

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London / £65000 - £80000 annum

INFO

Salary
SALARY:

£65000 - £80000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Analytics Manager - CRM & Loyalty
London (with 3 days per month in Southampton)
Up to £80,000 base + bonus + excellent benefits

We're partnering with a leading UK retail brand to hire an Analytics Manager to play a key role in shaping their CRM & Loyalty strategy.

This is an exciting opportunity to join a growing, high-impact analytics function operating as a "boutique" team within a major organisation. You'll work closely with CRM and Loyalty stakeholders to drive customer insight, campaign effectiveness, and commercial performance.

The Role

As Analytics Manager, you will:

  • Partner with CRM & Loyalty teams to deliver actionable customer insights

  • Lead analytics projects across:

    • Customer segmentation & targeting

    • Loyalty programme optimisation

    • Campaign performance (email, web, push, in-store)

    • Basket and category performance analysis

  • Support the evolution of a major loyalty programme transformation

  • Work with modern data tools (Databricks, SQL, Python)

  • Line manage an Analyst and a Contractor

What We're Looking For

  • Strong SQL skills (core requirement)

  • Python experience (desirable)

  • Background in marketing, CRM, or customer analytics

  • Experience working across multiple customer channels

  • Ability to translate data into commercial insight

Retail experience is beneficial but not essential - strong customer/marketing analytics experience is key.

The Team

  • High-growth analytics function with strong leadership

  • This role sits within the CRM & Loyalty pillar

  • Opportunity to influence strategy and build capability

  • Collaborative culture with ambitious plans for expansion

Package & Benefits

  • Up to £80,000 base salary

  • Performance bonus

  • Private healthcare (Bupa)

  • 14% pension contribution (matched)

  • Flexible working environment

Interview Process

  • Introductory conversation (Teams)

  • SQL & numerical assessment (remote)

  • Final stage including presentation + competency interview

  • Final stakeholder conversation

If you're looking to step into a high-impact role where you can shape customer strategy through data, this is a fantastic opportunity to make your mark.

Apply now or get in touch to learn more.

CONTACT

Jordan Victor

Senior Recruitment Consultant

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