Operations Analytics Lead
London / £90000 - £100000 annum
INFO
SALARY:
£90000 - £100000
LOCATION
London
Permanent
Operations Analytics Lead
£90,000-£100,000 + Bonus
London (Hybrid - 3x Days a Week in Office)
The Company
A leading global fintech is looking for an Operations Analytics Lead to join a high-performing Data & Insights function. This is a fast-moving, technology-led financial services business with a strong focus on data, digital products and improving customer experiences. The Operations function spans areas including Customer Experience, KYC and Client Onboarding, Payments, Transaction Reporting and AI Operations; Analytics sits at the heart of how the business measures performance, identifies opportunities and makes strategic decisions.
The Role
This is a senior, hands-on analytics leadership position combining people management, strategic thinking and technical delivery. You'll lead a team of around 4-5 analysts, while remaining approximately 60% hands-on yourself. The team has an existing roadmap, but this role will bring greater structure and prioritisation, helping move the function away from reactive requests towards a more strategic, commercially focused approach. You'll work closely with senior stakeholders across Operations, challenging priorities, defining the right questions and using data to influence decisions. A major part of the role will be around AI and automation. You'll help measure the impact of AI-enabled operational tools, support the development of internal copilots and ensure that AI initiatives are backed by robust analytical frameworks. You'll also work across areas such as workforce analysis, customer-service operations, KYC and operational efficiency.
Your Skills & Experience
- Proven experience managing an analytics team
- Strong SQL skills
- Strong statistical understanding, including A/B testing, experimentation and statistical significance.
- Experience developing analytical frameworks and using data to influence business strategy.
- Comfortable being hands-on while also setting direction and influencing senior stakeholders.
- Practical experience using AI tools such as Copilot or Claude to improve processes or analytical workflows.
- Experience within financial services, fintech or another regulated environment is highly desirable.
- Python experience is preferred.
- Experience with dbt, Airflow and Git would be advantageous.
- Experience with Looker, Tableau or another enterprise BI platform.
- Background in operational analytics, workforce management, customer service, KYC or similar environments would be beneficial.
- The ability to turn a reactive analytics function into a more structured, prioritised roadmap.
The Benefits
- £90,000-£100,000
- 15-25% bonus
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.
SIMILAR
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Principal, Credit Risk Analytics
London
£90000 - £120000
+ Risk Analytics
PermanentLondon
To Apply for this Job Click Here
Principal, Credit Risk Analytics
London | 90-120k
An excellent opportunity for a senior Credit Risk Analytics professional to take ownership of complex consulting engagements across the UK lending market. You will combine technical credit risk expertise with project leadership, client management, and commercial responsibility.
The Company
They are a specialist consultancy working with a vast number of businesses on complex analytical and strategic challenges. Their team combines advanced credit risk analytics with commercial advisory expertise. This role offers significant scope to influence both client outcomes and the development of the consulting practice.
The Role
You will:
- Lead multiple credit risk and analytics engagements across consumer and SME lending.
- Own projects from scoping and methodology through to final client delivery.
- Lead analytical teams while remaining close to the technical work.
- Gain exposure across a number of projects, including scorecard modelling, forecasting, portfolio analytics, and credit strategy.
- Build and manage senior client relationships.
- Translate complex analysis into clear commercial recommendations.
- Mentor team members and strengthen technical and delivery capability.
Your Skills & Experience
- Strong UK consumer or SME credit risk analytics experience.
- Extensive knowledge of lending portfolio and customer behaviour analysis.
- Expertise across relevant areas such as scorecards, machine learning, forecasting, strategy development, provisioning, or capital modelling.
- Experience leading analytical teams and delivering complex projects.
- Advanced Python, SAS, or SQL capability, with Python highly desirable.
- Excellent client communication and stakeholder management skills.
- Consultancy experience would be advantageous.
- A 2:1 or above in a numerate degree.
What They Offer
- Competitive salary dependent on experience.
- Senior ownership of high-impact analytical projects.
- Exposure to complex credit risk challenges across the lending market.
- The opportunity to develop client relationships and influence business growth.
- Clear scope for continued leadership and professional development.
- Additional benefits discussed during the process.
How to Apply
Apply now by clicking the link.

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BI Lead (12-month FTC)
Birmingham
£55000 - £60000
+ Advanced Analytics & Marketing Insights
ContractBirmingham, West Midlands
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Business Intelligence & Visualisation Lead
Up to £60,000
12-Month FTC (Maternity Cover)
Remote (4x a year Birmingham or London)
I’m hiring a Business Intelligence & Visualisation Lead for a nationally recognised organisation at the heart of the UK’s tourism industry.
This is a fantastic opportunity for an experienced BI professional to take ownership of reporting, dashboarding, and self-service analytics across the business, supporting stakeholders with the data and insight they need to make informed decisions.
The role
You’ll be the sole BI specialist within the Data & Analytics team, responsible for maintaining and developing the organisation’s reporting capability during a major period of data transformation.
Working closely with the Head of Data & Analytics, Analytics Lead, Data Engineer, and Business Analyst, you’ll play a critical role in ensuring reporting continuity while continuing to develop modern self-service analytics capabilities.
This role combines:
- Power BI development
- Microsoft Fabric reporting
- Data modelling & semantic layers
- Stakeholder engagement
- Self-service analytics
- Reporting governance
What you’ll be doing
Business Intelligence & Reporting
- Design, develop, and maintain Power BI dashboards and reports.
- Build and improve self-service analytics capability across the organisation.
- Create robust reporting solutions that support evidence-based decision-making.
- Ensure reporting outputs are accurate, scalable, and user-friendly.
Data Modelling & Engineering
- Develop and maintain semantic layers and reporting views.
- Write SQL and DAX to support reporting requirements.
- Work with Azure Databricks and Microsoft Fabric environments.
- Support the transition away from an external data transformation partner.
Stakeholder Engagement
- Gather requirements from stakeholders across the organisation.
- Translate business needs into effective reporting solutions.
- Present data and insight in an accessible, actionable format.
- Manage expectations around reporting priorities and delivery.
Governance & Delivery
- Maintain reporting documentation and standards.
- Ensure GDPR and data governance compliance.
- Contribute to agile sprint delivery and roadmap planning.
- Identify risks, blockers, and data quality issues proactively.
What they’re looking for
Essential
- Significant experience in BI, reporting, or analytics roles.
- Strong Power BI experience.
- Strong SQL skills.
- Experience with Azure Databricks.
- Experience developing semantic layers and reporting models.
- Strong stakeholder engagement and requirements gathering skills.
- Experience operating in agile or sprint-based environments.
- Ability to work independently and manage competing priorities.
Nice to have
- Microsoft Fabric experience.
- Python experience.
- Jira experience.
- Experience with AI-assisted analytics tools such as Power BI Copilot or Databricks Genie.
Why this role?
- Be the key BI expert within the Data & Analytics function.
- Work with modern technologies including Fabric and Databricks.
- Significant stakeholder exposure and business impact.
- Opportunity to shape self-service analytics capability.
- Join an organisation investing heavily in data, analytics, and AI.
Contract
- 12-month maternity cover
- Salary up to £60,000
- Full-time
If you’re a BI professional who enjoys combining Power BI development, stakeholder engagement, data modelling, and self-service analytics, this is an excellent opportunity to step into a high-impact role.

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Senior/Lead BI Analyst – 12 Month FTC
London
£55000 - £60000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Business Intelligence & Visualisation Lead
Contract: 12-month maternity cover
Location: London / Hybrid Working – 1/2x a month in office
Salary: Up to £60,000 + benefits
I’m currently representing a leading UK organisation that is looking for a Business Intelligence & Visualisation Lead to join its Data & Analytics function on a 12-month maternity cover contract.
This is a hands-on BI role where you’ll take ownership of the organisation’s reporting and visualisation capability, working closely with senior stakeholders to deliver accurate, user-friendly insights that support business decision-making.
The Role
You’ll be responsible for:
- Designing, developing and maintaining Power BI dashboards and reports
- Building and supporting self-service analytics capabilities
- Writing strong DAX and SQL to develop reporting, views and semantic layers
- Working with Azure Databricks to support BI and reporting workloads
- Maintaining and stabilising existing analytical assets
- Ensuring data quality, accuracy and consistency across reporting
- Working within an Agile / sprint-based environment, managing your own workload against a prioritised roadmap
- Working closely with Business Analysts and stakeholders to translate requirements into effective reporting solutions
- Presenting insights clearly to both technical and non-technical audiences
- Supporting data governance, GDPR compliance and documentation standards
- Exploring opportunities to embed AI-assisted analytics into reporting workflows
About You
The ideal candidate will have:
- Strong professional experience within BI, data analytics or reporting
- Hands-on Power BI development experience
- Strong SQL skills
- Experience working with Azure Databricks
- Experience building views and/or semantic layers to support BI reporting
- Experience translating business requirements into clear reporting solutions
- Experience working in an Agile / sprint-based delivery environment
- Understanding of data governance, data quality and GDPR
- Strong stakeholder management and communication skills
- The ability to work independently and take ownership of BI delivery
Desirable
- Experience with Microsoft Fabric
- An interest in using AI tools such as Power BI Copilot or Databricks Genie
- Python experience within Databricks
- Experience using Jira
- Public sector, tourism or destination marketing experience
if you are interested in the role, please apply. To follow up please message me on LinkedIn.

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Customer Analytics Manager
London
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Marketing Analytics Manager
London | Up to £70,000 + Benefits | 12 Month Fixed-Term Contract (Maternity Cover)
This is an exciting opportunity for an experienced Marketing Analytics Manager to join a well-established consumer-focused business during a pivotal period. You’ll have the chance to shape analytical strategy, lead a small team, and influence key commercial and marketing decisions through data-driven insights.
The Company
They are a recognised consumer brand with a strong focus on innovation, customer experience, and data-driven decision making. Analytics plays a central role in guiding business performance, helping teams better understand customer behaviour and optimise commercial outcomes. With a collaborative culture and senior stakeholder engagement, this role offers significant visibility and impact across the organisation.
The Role
As Marketing Analytics Manager, you will lead a small analytics team while delivering actionable insights that support marketing, customer, and commercial objectives.
Key responsibilities include:
- Leading, mentoring, and developing a team of analytics professionals
- Translating complex analysis into clear recommendations for senior stakeholders
- Partnering with marketing and wider business functions to drive performance against strategic targets
- Identifying opportunities to enhance existing datasets and improve data quality
- Delivering advanced analytical projects using statistical modelling techniques
- Supporting process optimisation through data-led decision making
- Defining and delivering analytics strategy within your area of expertise
- Promoting best practices and continuous improvement across analytics initiatives
Your Skills & Experience
- Strong commercial experience within marketing or customer analytics
- Advanced SQL skills and experience with Python or R
- Expertise in statistical modelling techniques such as regression analysis, clustering, and predictive modelling
- Experience leading analytical projects from concept through to implementation
- Ability to communicate complex findings to non-technical audiences
- Strong stakeholder management and presentation skills
- Experience managing or mentoring analysts within a team environment
How to Apply
If you’re an experienced Marketing Analytics Manager looking for an impactful 12-month FTC opportunity, please apply today to learn more.

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CRO Manager
London
£45000 - £50000
+ Digital Analytics
PermanentLondon
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Experimentation (CRO) Manager
London, Hybrid
Salary up to £50,000
This is an opportunity to join a growing digital optimisation business where experimentation, analytics, and customer insight sit at the heart of decision-making. You’ll play a key role in shaping testing strategies, improving digital experiences, and driving measurable results for a diverse client portfolio.
The Company
They are a specialist digital consultancy that helps organisations improve online performance through experimentation, digital analytics, and customer insight. Working across websites, applications, and digital customer journeys, they use data-led recommendations to improve user experience and conversion performance. They have built a collaborative and innovative culture where learning, development, and professional growth are actively encouraged.
The Role
You will lead and deliver experimentation programmes that help clients improve digital performance and customer outcomes.
Responsibilities include:
* Developing and executing experimentation and CRO strategies for client projects.
* Building strong client relationships and supporting ongoing programme management.
* Analysing user journeys and identifying conversion barriers using analytics and behavioural insight tools.
* Designing, implementing, and evaluating A/B and multivariate tests using leading experimentation platforms.
* Monitoring live experiments and delivering actionable recommendations to improve website performance.
* Presenting findings and strategic recommendations to stakeholders and clients.
* Supporting and mentoring team members while promoting experimentation best practice.
* Keeping up to date with developments across experimentation, analytics, UX, and digital optimisation.
Your Skills & Experience
* Strong commercial experience within CRO, experimentation, digital analytics, or a related optimisation function.
* Hands-on experience with experimentation platforms such as Optimizely, AB Tasty, VWO, or similar tools.
* Experience using GA4 and digital analytics platforms to uncover insights and guide testing strategies.
* Good understanding of UX principles, customer behaviour, and conversion optimisation techniques.
* Knowledge of paid media channels and digital acquisition performance.
* Ability to manage multiple projects and collaborate effectively with technical and non-technical stakeholders.
* Strong communication skills with the ability to translate data into clear business recommendations.
How to Apply
If you’re an Experimentation (CRO) Manager looking to make a meaningful impact through data-driven optimisation and customer experience improvement, apply today to learn more about this opportunity.

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Head of Marketing Analytics
London
£115000 - £150000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Head of Marketing Analytics
London (Hybrid) | Up to £150,000 + Benefits
This is an exciting opportunity to lead and shape a growing Marketing Analytics function within a highly successful digital business. Joining at a pivotal stage of its analytics journey, you will have the chance to influence strategic decision-making, build analytical capability, and drive measurable impact across customer acquisition, engagement, and growth initiatives.
The Company
They are a well-established, customer-focused organisation that has successfully challenged traditional approaches within their sector through innovation and technology. With continued growth and investment in data-driven decision-making, they are expanding their analytics capabilities to support ambitious commercial objectives. Analytics plays a central role in their future strategy, creating a high-impact environment for experienced leaders.
The Role
You will lead the Marketing Analytics function, partnering with senior stakeholders across marketing, growth, and product teams to drive better business decisions.
Responsibilities include:
- Leading, coaching, and developing a team of Marketing Analysts
- Defining the vision and strategy for Marketing Analytics across the organisation
- Partnering with leadership teams to solve complex growth and marketing challenges
- Developing robust measurement frameworks for acquisition, CRM, and customer engagement activity
- Improving attribution, marketing effectiveness, and investment decision-making
- Driving the evolution and maturity of analytics processes, frameworks, and capabilities
- Translating business questions into actionable insights and recommendations
- Ensuring analytical outputs are commercially focused, impactful, and aligned to business objectives
Your Skills & Experience
- Strong commercial experience in Marketing Analytics, Growth Analytics, Customer Analytics, or a related field
- Deep understanding of marketing measurement, performance analysis, attribution, and customer growth metrics
- Experience leading and developing analytics teams
- Expertise in mobile app analytics, acquisition measurement, retention analysis, and customer lifetime value
- Ability to influence senior stakeholders and communicate complex analytics concepts effectively
- Experience building or transforming analytics functions and improving capability maturity
- Strong problem-solving skills with the ability to balance strategic thinking and technical detail
- Familiarity with multi-touch attribution, marketing mix modelling, CRM analytics, or customer value frameworks is advantageous
- Exposure to financial services, fintech, or other fast-paced digital environments is beneficial
How to Apply
If you’re an experienced analytics leader looking to shape the future of Marketing Analytics within a growing organisation, apply today through Harnham to learn more about this opportunity.

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Data Engineer
Liverpool
£35000 - £45000
+ Data Engineering
PermanentLiverpool, Merseyside
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Data Engineer
Up to £45,000 + Benefits
Liverpool (Hybrid, 1 day per week in the office)
This is a fantastic opportunity to join a purpose-driven organisation where you can take ownership of building and maintaining data pipelines across a modern Microsoft and cloud-based data platform. You’ll work within a growing Data Engineering team and play a key role in shaping the future of the company’s data infrastructure.
THE COMPANY:
Our client delivers a wide range of services designed to transform people’s lives and strengthen communities. As the organisation continues investing in its data capabilities, they are expanding their Data Engineering team.
THE ROLE:
You will take ownership of developing and maintaining scalable data solutions across a modern Azure, Snowflake, and Fabric ecosystem. Key responsibilities include:
- Building and maintaining data ingestion pipelines using Azure Data Factory (ADF) and Snowflake.
- Developing and supporting data warehousing solutions and dimensional data models.
- Creating and optimising datasets to support reporting, analytics, and business insights.
- Supporting the ongoing migration and development of solutions within Microsoft Fabric.
- Collaborating with analysts and stakeholders to deliver high-quality, trusted data assets and documentation.
YOUR SKILLS AND EXPERIENCE:
You will bring strong capability in:
- Data engineering experience, ideally 1-2 years in a dedicated engineering role.
- Building and maintaining ETL / ELT pipelines.
- Data warehousing concepts and dimensional modelling.
- Strong SQL skills and experience working within cloud-based data environments.
THE BENEFITS:
You will receive a salary of up to £45,000 depending on experience, along with an excellent benefits package.
HOW TO APPLY:
Please register your interest by sending your CV to Molly Bird via the apply link on this page.

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Operations Analytics Lead
London
£80000 - £100000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Operations Analytics & Insight Lead
London (Hybrid) | £100,000 + Bonus + Benefits
This is a high-impact analytics leadership role combining strategy, stakeholder influence, and hands-on delivery. You’ll shape how analytics supports operational decision-making while playing a key role in AI, automation, and process optimisation initiatives.
The Company
They are a large, data-driven organisation investing heavily in analytics, automation, and AI capabilities. Operating in a fast-paced environment, they leverage data to improve customer experience, operational efficiency, and business performance. This role offers strong visibility and influence across senior stakeholders.
The Role
- Lead and develop a team of analysts
- Define analytics priorities and help shape the operational roadmap
- Deliver hands-on analysis, including experimentation and statistical testing
- Build frameworks to measure operational performance and identify inefficiencies
- Automate reporting and analytical processes
- Influence senior stakeholders through data-driven insights
- Support AI, chatbot, and Copilot-related initiatives
- Drive improvements in analytics delivery and ways of working
Your Skills & Experience
- Strong experience leading analytics teams
- Advanced SQL and hands-on analytical capability
- Experience balancing strategic leadership with technical delivery
- Strong stakeholder management and influencing skills
- Experience within a regulated environment is preferred
- Sound understanding of experimentation and statistical analysis
- Practical use of AI tools to improve business processes
- Exposure to Looker, dbt, Airflow, or Git is beneficial
What They Offer
- £100,000 salary plus bonus and benefits
- Hybrid working model with three days in the office
- Opportunity to shape a growing analytics function
- Significant exposure to senior leadership
- Involvement in AI, automation, and operational transformation programmes
- Clear scope to influence strategy and team development
How to Apply
Apply today to find out more about this Operations Analytics & Insight Lead opportunity.

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Senior Data Engineer
London
£70000 - £80000
+ Data Engineering
PermanentLondon
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SENIOR DATA ENGINEER
£70,000 – £80,000
LONDON
This is an opportunity to join a growing technology business at the forefront of data, analytics, and AI innovation. As a Senior Data Engineer, you will play a key role in building scalable data platforms, enabling advanced AI capabilities, and helping shape engineering best practices within a collaborative, product-focused environment.
THE COMPANY
Our client is an established SaaS organisation developing data and AI-driven products that help businesses unlock greater value from their data. Combining expertise in data engineering, analytics, and machine learning to deliver scalable solutions across a range of industries. This is an opportunity to work within a collaborative, lean engineering team where you’ll have real ownership, help shape technical direction, and play a key role in building innovative AI-powered products that deliver value from complex data.
THE ROLE
Responsibilities include but are not limited to:
- Design, build and optimise scalable ETL/ELT pipelines across cloud-based data platforms
- Contribute to data architecture, schema design and data modelling best practices
- Support CI/CD processes, deployment automation and version-controlled development
- Integrate AI and machine learning capabilities into production
- Support the adoption of DataOps best practices
- Mentor junior engineers and help develop engineering capability across the team
- Work across a variety of cloud technologies, data platforms and modern engineering tools
YOUR SKILLS AND EXPERIENCE:
- At least 3 years prior experience in Data Engineering, Data Platform Engineering or a similar role
- Strong SQL and Python skills
- Experience designing and developing scalable ETL/ELT pipelines
- Strong understanding of data modelling
- Experience working within cloud platforms such as Azure, AWS and/or GCP
- Knowledge of Git, CI/CD pipelines and DevOps practices
- Strong stakeholder communication skills with experience working across technical and non-technical teams
SALARY AND BENEFITS
- £70,000 – £80,000 base salary
- Private Medical
- 25 days Holiday
- Pension Scheme
HOW TO APPLY
Please register your interest to Mia Randhawa by sending your CV through the ‘Apply’ link

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Data Engineer – Saas – healthcare
Eindhoven
€64000 - €65000
+ Data Engineering
PermanentEindhoven, North Brabant
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Data Engineer – Saas – healthcare
Eindhoven – Netherlands | €64,000
Azure – Python – SQL
This is an opportunity to join a growing data team where you will play a key role in building scalable data solutions that power business reporting, analytics, and decision-making. You’ll work with modern cloud technologies and have direct influence on the evolution of the data platform.
The Company
They are a technology-led organisation investing heavily in data and analytics capabilities. With a strong focus on data quality, scalability, and governance, they are building a modern data environment to support business growth and innovation. Collaboration, ownership, and continuous improvement are central to their culture.
The Role
Design and develop scalable data pipelines and ETL processes
Build and maintain analytical data models and semantic layers
Create robust, secure, and high-performing datasets for reporting and analytics
Optimise data platform performance, reliability, and cost efficiency
Implement data governance, quality controls, and security best practices
Partner closely with analysts and stakeholders to translate business requirements into technical solutions
Your Skills & Experience
Strong commercial experience in Data Engineering
Advanced SQL skills and experience with Python or PySpark
Experience building ETL pipelines and dimensional data models
Knowledge of modern cloud data platforms, lakehouse architectures, or similar environments
Understanding of data governance, security, and performance optimisation
Strong communication skills and the ability to work with both technical and non-technical stakeholders
What They Offer
Competitive salary and benefits package
Opportunity to work with modern data technologies
High-impact role with ownership and autonomy
Collaborative and supportive team environment
Clear opportunities for professional development and career progression
How to Apply
If you’re interested in building scalable data solutions and driving the growth of a modern data platform, apply today.

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Customer Selection Analytics Consultant – 12 month FTC
Stratford-upon-Avon
£40000 - £50000
+ Advanced Analytics & Marketing Insights
PermanentStratford-upon-Avon, Warwickshire
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Customer Selections & Analytics Consultant (12 Month FTC)
Stratford-upon-Avon – 2x a month in office
Up to £50,000
Looking for a role where you can combine customer analytics, SQL, campaign targeting and stakeholder engagement? This opportunity offers the chance to join a growing analytics function, delivering impactful customer selections and performance insights that directly influence marketing and business decision-making. You’ll work across customer data, campaign analytics and reporting, helping drive more effective customer engagement strategies.
The Company
They are a well-established organisation with a strong focus on customer experience and data-driven decision-making. Continued investment in analytics and customer insight has created an opportunity for a Customer Selections & Analytics Consultant to join their team on a 12-month fixed-term contract.
Working within a collaborative analytics environment, you will partner with stakeholders across the business to support customer targeting, campaign optimisation and strategic decision-making through data.
The Role
As a Customer Selections & Analytics Consultant, you will:
- Build and deliver customer selections using SQL for marketing, customer and service communications.
- Translate campaign briefs into technical requirements and actionable data solutions.
- Work with multiple customer datasets to create accurate and compliant audience selections.
- Develop, maintain and enhance dashboards used to evaluate campaign performance.
- Analyse test-and-learn activity and identify opportunities to improve campaign effectiveness and ROI.
- Generate clear, actionable insights that support customer targeting strategies.
- Partner with business stakeholders to understand requirements and deliver against campaign objectives.
- Present technical findings and recommendations to non-technical audiences.
- Support quality assurance processes to ensure outputs meet business and regulatory requirements.
- Collaborate with wider analytics teams to continuously improve selection and evaluation processes.
- Manage multiple projects and priorities while meeting agreed timelines.
Your Skills & Experience
To be successful in this Customer Selections & Analytics Consultant role, you will have:
- Strong commercial SQL experience.
- Experience in customer selections, campaign analytics, CRM analytics or customer data environments.
- Experience working with and combining multiple datasets.
- Data visualisation experience, ideally using Power BI.
- Strong stakeholder management and communication skills.
- The ability to translate technical outputs into clear business recommendations.
- Experience presenting insights to support business decision-making.
- Strong attention to detail and a focus on data quality.
- Experience working within a regulated or compliance-driven environment would be beneficial.
What They Offer
- Exposure to customer analytics, campaign optimisation and wider data initiatives.
- Opportunities to develop expertise across customer analytics, customer targeting and data-driven marketing.
- Collaborative and supportive team environment.
How to Apply
If you’re an analytically minded SQL professional with experience in customer selections, campaign analytics or customer data, please get in touch to learn more about this opportunity. 
To Apply for this Job Click Here
Operations Analytics Lead
London
£90000 - £100000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Operations Analytics Lead
£90,000-£100,000 + Bonus
London (Hybrid – 3x Days a Week in Office)
The Company
A leading global fintech is looking for an Operations Analytics Lead to join a high-performing Data & Insights function. This is a fast-moving, technology-led financial services business with a strong focus on data, digital products and improving customer experiences. The Operations function spans areas including Customer Experience, KYC and Client Onboarding, Payments, Transaction Reporting and AI Operations; Analytics sits at the heart of how the business measures performance, identifies opportunities and makes strategic decisions.
The Role
This is a senior, hands-on analytics leadership position combining people management, strategic thinking and technical delivery. You’ll lead a team of around 4-5 analysts, while remaining approximately 60% hands-on yourself. The team has an existing roadmap, but this role will bring greater structure and prioritisation, helping move the function away from reactive requests towards a more strategic, commercially focused approach. You’ll work closely with senior stakeholders across Operations, challenging priorities, defining the right questions and using data to influence decisions. A major part of the role will be around AI and automation. You’ll help measure the impact of AI-enabled operational tools, support the development of internal copilots and ensure that AI initiatives are backed by robust analytical frameworks. You’ll also work across areas such as workforce analysis, customer-service operations, KYC and operational efficiency.
Your Skills & Experience
- Proven experience managing an analytics team
- Strong SQL skills
- Strong statistical understanding, including A/B testing, experimentation and statistical significance.
- Experience developing analytical frameworks and using data to influence business strategy.
- Comfortable being hands-on while also setting direction and influencing senior stakeholders.
- Practical experience using AI tools such as Copilot or Claude to improve processes or analytical workflows.
- Experience within financial services, fintech or another regulated environment is highly desirable.
- Python experience is preferred.
- Experience with dbt, Airflow and Git would be advantageous.
- Experience with Looker, Tableau or another enterprise BI platform.
- Background in operational analytics, workforce management, customer service, KYC or similar environments would be beneficial.
- The ability to turn a reactive analytics function into a more structured, prioritised roadmap.
The Benefits
- £90,000-£100,000
- 15-25% bonus
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

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