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Director, Commerce Strategy

London | Hybrid, 2 days per week in office | Up to £80,000

An exciting opportunity for an experienced eCommerce strategy leader to take ownership of major client relationships, shape digital commerce strategy and drive commercial growth. You will combine strategic thinking, client partnership and delivery leadership in a highly influential role.

The Company
They are an established digital agency specialising in end-to-end eCommerce experiences. They combine strategic, creative and technical expertise to develop digital products that deliver measurable commercial results. They offer a collaborative environment centred around quality, continuous learning and creating meaningful digital experiences.

The Role

• Own senior client relationships and act as a trusted strategic partner.
• Define product and eCommerce strategies aligned with commercial objectives.
• Identify account growth opportunities and develop a strong pipeline across existing clients.
• Lead discovery sessions, strategic workshops and senior client presentations.
• Partner with Technology, Design and Engineering teams to shape digital solutions.
• Own account performance, including retention, satisfaction and growth.
• Oversee project scope, resourcing, budgets and commercial agreements.
• Use eCommerce data and behavioural insights to measure performance and inform strategy.

Your Skills & Experience

• Strong commercial experience within eCommerce and a digital agency or similar fast-paced environment.
• Proven experience leading client partnerships and complex eCommerce projects.
• Strong knowledge of Shopify or other leading eCommerce platforms.
• Understanding of UX, CRO, SEO, APIs and digital integrations.
• Experience using analytics tools such as GA4 and eCommerce analytics platforms.
• Strong commercial, project management and account growth capabilities.
• Ability to communicate effectively with senior stakeholders and technical teams.
• Strong understanding of how AI can improve digital and eCommerce ways of working.

What They Offer

• Salary dependent on experience.
• Hybrid working with two days per week in a London office.
• Opportunity to own strategically important eCommerce client relationships.
• Significant influence over commerce strategy, account growth and digital delivery.
• Collaborative environment with a strong focus on continuous learning and development.

How to Apply
Apply via LinkedIn or contact me directly.

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This is an opportunity to join a digital commerce agency in a senior strategy role, working closely with clients to shape digital products, eCommerce roadmaps, and long-term growth plans. The role combines client leadership, product strategy, and commercial responsibility.

The Company
They are a digital consultancy focused on eCommerce, customer experience, and digital product delivery. Their teams work across strategy, design, and technology to support clients with digital transformation and online growth. The business operates in a collaborative environment where senior leaders have direct influence on client outcomes and business performance.

The Role
As a Product Strategy Manager you will be expected to:

• Lead relationships with senior client stakeholders
• Run discovery sessions, workshops, and strategic planning engagements
• Define product and commerce strategies aligned to business objectives
• Translate business requirements into delivery plans alongside design and technology teams
• Prioritise features, initiatives, and roadmaps based on business value
• Identify opportunities for account growth and additional project work
• Support project delivery, ensuring scope, budget, and timelines remain aligned
• Use customer, performance, and analytics data to guide recommendations
• Manage commercial performance across a portfolio of accounts
• Work closely with cross-functional teams to deliver digital commerce solutions

Your Skills & Experience

• Agency, consultancy, or digital product background, working with ecommerece buinesses
• Experience leading client relationships and stakeholder engagement
• Strong product strategy, digital strategy, or eCommerce experience
• Understanding of platforms such as Shopify and broader digital commerce ecosystems
• Experience defining roadmaps, requirements, and solution priorities
• Commercial awareness with exposure to budgets, proposals, and account growth
• Ability to work with technical and non-technical stakeholders
• Data-driven approach to problem solving and decision making

What They Offer

• Hybrid working model in London
• Exposure to complex digital commerce and transformation programmes
• Collaborative working environment

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Product Strategy Lead
London – Hybrid, 2 days per week
Up to £80,000

An exciting opportunity for a Product Strategy Lead to help shape and build a new product strategy capability within a fast-growing digital consultancy. This role sits at the intersection of product, strategy, e-commerce, and client leadership, offering the chance to influence both client outcomes and the future direction of the business.

The Company
They are a specialist digital consultancy focused on helping brands create modern, customer-centric commerce experiences. Working with leading e-commerce organisations, they combine strategic thinking, design, technology, and AI to solve complex business challenges and unlock commercial growth.

Operating through small, multidisciplinary teams, they build long-term client partnerships and work collaboratively to deliver innovative digital products and experiences. Their culture values autonomy, curiosity, and continuous improvement.

The Role
As the Product Strategy Lead, you will play a pivotal role in defining product strategy for a portfolio of e-commerce clients while helping establish a new strategic product function within the business.

Key responsibilities include:
* Leading product strategy across digital and e-commerce initiatives for a range of client accounts
* Working closely with clients to understand business objectives, customer needs, and growth opportunities
* Identifying new products, services, and propositions that deliver measurable commercial impact
* Developing product strategies from discovery through to execution
* Collaborating with designers, engineers, and stakeholders to bring ideas to life
* Facilitating strategic workshops and presenting recommendations to senior decision-makers
* Driving account growth through the identification of new opportunities and value creation
* Embedding AI-led thinking into products, customer journeys, and internal ways of working
* Helping shape and evolve the organisation’s broader product strategy offering
* Operating in a highly collaborative environment with significant autonomy and ownership

Your Skills & Experience
You will bring:
* Strong experience in product strategy, digital strategy, or product management roles
* You must come from an agency background, working with Ecommerce clients
* Proven success delivering commercial outcomes and driving business growth through digital products
* Experience working with e-commerce platforms and digital customer journeys
* Strong understanding of UX, CRO, APIs, SEO, integrations, and modern commerce ecosystems
* Confidence engaging and influencing senior stakeholders and clients
* Excellent problem-solving, analytical, and strategic thinking capabilities
* Ability to bridge commercial, technical, and customer needs
* Experience incorporating AI into products, services, or operational processes
* Strong communication and presentation skills with a consultative approach

What They Offer
* Opportunity to build a new strategic product capability from the ground up
* Significant ownership, autonomy, and visibility within the business
* Exposure to innovative e-commerce and digital transformation projects
* Close collaboration with experienced product, strategy, design, an

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Customer Experience Optimisation Manager
London (Hybrid)
Up to 60k

This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation to drive measurable commercial outcomes.

The Company
They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross functional teams work closely to deliver continuous optimisation.

The Role
Be part of CRO and customer experience agenda, driving optimisation across the full digital journey while influencing strategic decision making.

• Own and optimise the end to end digital customer journey with accountability for conversion and revenue performance
• Develop and execute a data led experimentation and CRO roadmap across multiple products and markets
• Use analytics, customer insights, and testing tools to identify opportunities and prioritise high impact improvements
• Deliver and scale AB testing and experimentation programmes across digital platforms
• Collaborate closely with product, UX, engineering, and marketing teams to deliver optimisation initiatives
• Define and track key customer experience and performance metrics, presenting insights to senior stakeholders
• Champion a culture of experimentation, continuous improvement, and customer centricity

Your Skills and Experience

• Commercial experience in customer experience, CRO, or digital product optimisation
• Proven track record of driving measurable impact through experimentation and data led decision making
• Hands-on experience with analytics and testing tools such as Google Analytics, Optimizely, or similar
• Understanding of UX principles, customer journeys, and personalisation strategies
• Experience working cross functionally with stakeholders
• Familiarity with experimentation frameworks and optimisation roadmaps
• Experience within a highly regulated industry would be beneficial

What They Offer

• Performance bonus
• Hybrid working model with flexibility

How to Apply
If you are interested please apply with your CV.

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CRO Manager

£55,000-£65,000 + Bonus

Remote-first in the UK – 2x days a month in the office

If you’re a strategic CRO professional who enjoys owning the full customer journey, building experimentation roadmaps and turning insight into measurable commercial growth, this could be an excellent opportunity to make a real impact across multiple brands and markets!

The Company

A leading, multi-award-winning travel insurance group is continuing to invest in its digital customer experience and optimisation capabilities. The group operates several well-established travel insurance brands across the UK, Ireland and Australia, with further international expansion planned. Its flagship brand specialises in providing travel insurance for customers who may have more complex requirements, including those with pre-existing medical conditions. With a strong customer-first culture and a reputation as one of the UK’s top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager.

The Role

Reporting directly into the Head of Marketing, you’ll sit within a small team of three and take ownership of the end-to-end digital customer journey across the group’s brands. This is a highly hands-on role, but with a strong strategic element. You’ll be responsible for shaping the optimisation vision, building the roadmap and identifying where experimentation and customer insight can have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives.

Key responsibilities will include:

• Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience
• Building and delivering a data-led experimentation and CRO roadmap
• Identifying opportunities to improve conversion, upsell, retention and ancillary product performance
• Using analytics, customer insight, user testing, session recordings and performance data to identify optimisation opportunities
• Managing and delivering A/B testing and experimentation, ensuring successful tests are implemented into production
• Working with technical teams on tracking, experimentation architecture and scalable optimisation capabilities
• Developing a roadmap around personalisation, experimentation and customer experience
• Defining CX performance indicators and presenting recommendations and results to senior stakeholders
• Working across UK and Gibraltar-based teams to deliver CX initiatives
• Exploring emerging technologies, AI and new approaches to digital optimisation

The business already has a roadmap in place, so you’ll have a strong foundation to build upon while bringing your own strategic thinking and experience to the function.

Your Skills & Experience

• Strong end-to-end CRO and customer journey optimisation experience
• A strategic mindset, with the ability to build and own an optimisation roadmap
• Strong hands-on experience delivering experimentation and A/B testing
• Experience working across the full testing lifecycle, from identifying opportunities through to implementation and measurement
• Strong commercial awareness and the ability to connect optimisation activity to revenue and conversion
• Experience with tools such as AB Tasty, Optimizely, VWO, Google Analytics or similar – the business is tool agnostic
• A good understanding of front-end implementation, tagging and experimentation architecture
• Knowledge of UX/UI and personalisation principles
• Excellent stakeholder management and presentation skills
• The ability to operate in a fast-paced, hands-on environment

Experience within insurance or financial services would be beneficial but is not essential. Travel, digital-first or agency backgrounds will also be considered. Experience with server-side testing and experimentation is particularly attractive.

The Benefits

• £55,000-£65,000 salary
• Bonus

How to Apply

To register your interest in this opportunity, please send your CV to Adam Osborne at Harnham via the Apply link on this page.

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Senior Pricing Analyst
London – Hybrid, 1 day per week office based
Up to £50,000 + Bonus + Excellent Benefits

Are you a commercially minded pricing professional looking to take ownership of impactful projects within a highly analytical environment? This is an exciting opportunity to join a well-established business that continues to invest heavily in its pricing, data and analytics capabilities. You’ll work on high-profile initiatives, influence pricing strategy, and help shape the future of a growing pricing function.

The Company
This organisation is a leading consumer-focused business with a strong reputation for innovation, analytics and data-driven decision making. They have experienced significant growth in recent years and continue to invest heavily in technology, pricing and advanced analytics. With an established culture of collaboration and continuous improvement, they offer a supportive environment where analytical talent can thrive. The pricing team plays a key strategic role in driving business performance and delivering customer value.

The Role
As a Senior Pricing Analyst, you will work across a range of pricing initiatives, helping to optimise pricing strategy, improve portfolio performance and deliver commercial outcomes.

Key responsibilities include:

• Developing pricing analytics and segmentation strategies across a range of products and customer groups
• Identifying pricing opportunities through detailed performance analysis and market insight
• Supporting pricing optimisation projects from conception through to implementation
• Delivering clear analytical recommendations to both technical and non-technical stakeholders
• Working closely with pricing, underwriting, commercial and data science teams
• Monitoring portfolio performance and recommending actions to improve business outcomes
• Taking ownership of projects, market segments or strategic initiatives with visible business impact
• Supporting and mentoring junior team members where appropriate

Your Skills & Experience

You will have:

• Experience in pricing analytics, pricing strategy, modelling, or quantitative analysis
• Come from an Insurance, Travel, Telecoms, Lending or Gambling company
• Strong stakeholder management and communication skills
• The ability to lead projects and deliver outcomes from initial scoping through to implementation
• Commercial awareness and a curious, problem-solving mindset
• Experience analysing large datasets and translating findings into actionable insight
• Strong SQL and/or Python skills
• Experience within insurance pricing is highly desirable, although candidates from other pricing or analytical backgrounds will also be considered
• An interest in mentoring and supporting the development of others

What They Offer

• Structured career progression within a growing pricing and analytics function
• Exposure to innovative pricing projects across multiple product lines
• Access to a highly skilled analytics and data science community

How to Apply
If you’re interested in building your pricing career within a data-driven organisation that offers genuine ownership, development and progression opportunities, please apply today through Harnham.

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Senior Analyst – Sports Media Rights
London (Hybrid, 3 days per week)
Up to £50,000

Join a growing research and analytics team at the forefront of the global sports media landscape. This is an opportunity to combine market research, commercial analysis, and data-driven insight to help shape understanding of sports media rights across international markets while working with leading organisations in sports, media, and entertainment.

The Company
They are a fast-growing research, data, and analytics business with a strong presence across the media, entertainment, gaming, and sports sectors. Their work helps clients understand market trends, consumer behaviour, commercial opportunities, and industry developments through a combination of proprietary data and expert insight. They foster a collaborative, entrepreneurial environment where individuals are encouraged to take ownership, develop new skills, and contribute to innovative products and research.

The Role
You will play a key role in developing and enhancing a sports media rights data product, supporting both syndicated research and bespoke client projects.

Responsibilities include:

• Tracking and analysing sports media rights deals across global markets.
• Maintaining and developing databases covering rights agreements and associated market data.
• Supporting the valuation of media rights contracts using proprietary modelling approaches.
• Producing client-facing reports, research notes, and analytical content.
• Identifying market trends and translating complex data into actionable insights.
• Supporting dashboard development and self-service data products.
• Researching how rights are packaged, distributed, and monetised across different sports and competitions.
• Contributing to thought leadership and industry analysis.
• Collaborating with commercial teams to support client conversations and product development initiatives.

Your Skills & Experience

• Strong commercial experience within sports media rights, sports research, strategy, analytics or consulting.
• Advanced Excel skills with experience in analysis, reporting, and financial or commercial modelling.
• Strong analytical capability with excellent attention to detail and confidence identifying trends and patterns.
• Ability to communicate complex information clearly through written reports and stakeholder discussions.
• Passion for the sports industry and an interest in developing deep sector expertise.
• Experience using PowerPoint and other Microsoft Office tools.
• Exposure to SQL, Python, or other analytical tools would be advantageous but is not essential.

What They Offer

• Opportunity to work with globally recognised organisations across sports, media, and entertainment.
• Exposure to international markets and high-profile industry developments.
• Ongoing learning and development in research, analytics, data modelling, and industry intelligence.
• Collaborative and supportive culture with clear opportunities for professional growth.
• Additional benefits package including pension, private medical cover, and team-focused initiatives.

How to Apply
If you have a strong background in sports media rights and enjoy turning data into commercial insight, apply today to discuss this opportunity in confidence.

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Senior Data Analyst
London – Hybrid, 2 days per week
Up to £75,000

This is an exciting opportunity to join a growing analytics function within a leading digital consumer business. You’ll work with millions of user interactions, help shape product decisions, and play a key role in understanding customer behaviour, engagement, and retention across a large-scale digital platform.

The Company
They are a global digital business operating at the intersection of technology, content, and consumer engagement. Their products reach millions of users worldwide, generating vast amounts of behavioural and customer data.

The organisation is investing heavily in its data capabilities and product experience, with analytics playing a central role in driving growth and engagement. Joining at this stage offers the opportunity to influence how data is used across product, customer experience, and strategic decision-making.

The Role
As a Senior Data Analyst, you will work closely with Product, Technology, and Business stakeholders to understand user behaviour and identify opportunities to improve engagement across digital products.

Key responsibilities include:

• Analysing large-scale customer, audience, and behavioural datasets using SQL
• Investigating user journeys, engagement patterns, and customer cohorts
• Developing insights into how users interact with digital products and content
• Supporting product measurement, event tracking, and analytics frameworks
• Designing and analysing A/B tests and experimentation programmes
• Evaluating the impact of new features and product enhancements
• Identifying opportunities to improve retention, engagement, and user experience
• Working with web analytics and customer data to uncover actionable insights
• Supporting audience segmentation and customer identity analysis
• Translating complex analysis into clear recommendations for technical and non-technical stakeholders
• Partnering with Product and Engineering teams to ensure robust tracking and measurement
• Exploring opportunities to leverage AI tools to improve analytical workflows

Your Skills & Experience
You will likely bring:

• Advanced SQL skills with experience querying and manipulating large datasets
• Strong experience working with millions of rows of customer, user, or event-level data
• A background in digital analytics, customer analytics, audience analytics, CRM analytics, web analytics, or subscription analytics
• Experience analysing user behaviour, engagement, retention, or customer journeys
• Exposure to experimentation, A/B testing, or product measurement
• Experience working within cloud data environments such as BigQuery, Snowflake, Redshift, Databricks, Azure, or similar
• Strong stakeholder management and communication skills
• A naturally curious and problem-solving mindset
• Experience with GA4, digital analytics platforms, or product analytics tools would be advantageous
• Python or other analytical programming experience would be beneficial

What They Offer

• Opportunity to work with large-scale digital and behavioural datasets
• Exposure to Product Analytics and experimentation
• High visibility within a growing analytics function
• Career development opportunities and ongoing learning support
• Collaborative and data-driven culture
• Opportunity to influence product and customer experience strategy

How to Apply
If you’re a highly analytical Data Analyst with strong SQL skills and experience working with digital customer or audience data, apply now to discuss this opportunity in more detail.

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CRM Executive
London – hybrid, 3 days per week)
Up to £35,000

This is an excellent opportunity for a CRM Executive to join a well-established omnichannel retailer investing heavily in digital growth and customer engagement. Working within a growing CRM team, you will play a key role in delivering email marketing campaigns, driving customer retention, and helping shape CRM strategy through data-led insights and testing initiatives.

The Company
They are a recognised retail brand with a strong presence across stores and ecommerce channels. The business is continuing to invest in digital transformation, customer experience, and CRM capabilities to support long-term growth. You’ll join a collaborative marketing function where CRM is a key strategic channel, working alongside experienced CRM professionals in a supportive environment. Their culture encourages innovation, creativity, and continuous improvement.

The Role
As a CRM Executive, you will support the planning, execution, and optimisation of email marketing campaigns across the customer lifecycle.

Key responsibilities include:

• Briefing, building, deploying, and reporting on email campaigns
• Supporting the development of the CRM and email marketing plan
• Collaborating with internal stakeholders to align campaigns with trading and marketing activity
• Delivering test-and-learn initiatives to improve engagement and revenue
• Building target audiences and identifying segmentation opportunities
• Ensuring email best practice across templates, devices, and customer journeys
• Evaluating campaign performance and using insight to optimise future activity
• Producing weekly and monthly CRM reports
• Supporting CRM development projects and automation initiatives
• Monitoring competitor activity and identifying new opportunities to enhance performance

Your Skills & Experience

• Strong experience delivering email marketing campaigns within a retail or consumer-focused environment
• Experience building emails and customer journeys within an ESP
• Knowledge of CRM best practices, segmentation, and customer lifecycle marketing
• Ability to analyse campaign performance and translate insights into actionable recommendations
• Strong Excel and reporting skills
• Familiarity with Google Analytics or similar web analytics platforms
• Commercially minded with an understanding of both brand and performance marketing
• Excellent communication, organisation, and stakeholder management abilities
• Experience with Ometria would be advantageous

What They Offer

• Opportunity to work alongside an experienced CRM leadership team
• Exposure to large-scale customer marketing programmes and CRM development projects
• Strong progression opportunities as the CRM function continues to grow
• Competitive benefits package including holiday allowance, pension, staff discount, and additional lifestyle benefits

How to Apply
If you’re a CRM Executive with experience in email marketing, customer engagement, and campaign optimisation, apply today to find out more about this exciting opportunity.

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