Research & Insights Consultant
City of London / £400 - £450 day
INFO
RATE:
£400 - £450
LOCATION
City of London
Contract
RESEARCH & INSIGHTS CONSULTANT
£400 - £450 PER DAY OUTSIDE IR35
HYBRID (2-3 DAYS PW IN THE OFFICE - LONDON)
1 MONTH CONTRACT
THE COMPANY:
This is an opportunity to join a leading global social-first creative and marketing agency, partnering with some of the world's best-known consumer and financial services brands. The business specialises in creating and measuring high-impact social media campaigns, helping global organisations understand content performance, audience behaviour and campaign effectiveness through data-driven insights.
THE ROLE:
As a Research & Insights Consultant, you will provide senior-level leadership across the agency's research and insight function, ensuring high-quality strategic outputs for a portfolio of global clients. Your responsibilities will include:
- Overseeing the production of monthly reporting and Quarterly Business Reviews (QBRs), ensuring all outputs are accurate, insightful and client-ready.
- Quality assuring reports and recommendations produced by junior researchers and analysts.
- Turning complex social media and campaign performance data into clear, actionable commercial recommendations.
- Presenting insights, findings and strategic recommendations to senior client stakeholders.
- Providing consultancy on social media performance, audience behaviour and campaign effectiveness.
- Working with social listening and social intelligence data to identify trends, opportunities and competitor activity.
- Supporting client services teams by answering research and measurement queries and providing strategic guidance.
- Developing insight-led business cases, case studies and supporting materials for client proposals.
- Ensuring reporting is delivered to a consistently high standard while managing multiple priorities in a fast-paced agency environment.
YOUR SKILLS AND EXPERIENCE:
The successful Research & Insights Consultant will have:
- Extensive experience delivering research, insight and measurement projects within a social-first, media or agency environment.
- Strong experience producing and presenting monthly reporting and Quarterly Business Reviews (QBRs) for senior stakeholders.
- Deep expertise in social listening, social intelligence and social media measurement.
- Hands-on experience using platforms such as Sprinklr, Talkwalker, Pulsar, Emplifi or similar social analytics tools.
- Strong analytical skills with the ability to manipulate large datasets, identify trends and develop actionable recommendations.
- Experience transforming complex analysis into engaging client-ready presentations and insight-led storytelling.
- Excellent stakeholder management skills, with the confidence to present findings and recommendations to senior client audiences.
- Experience overseeing the quality assurance of reporting and mentoring junior researchers or analysts.
- Previous experience delivering consumer research, campaign effectiveness or social strategy projects.
HOW TO APPLY:
Please register your interest by sending your CV to Mojola Coker via the apply link on this page.
CONTACT
Mojola Coker
Senior Recruitment Consultant
SIMILAR
JOB RESULTS
Research & Insights Consultant
City of London
£400 - £450
+ Advanced Analytics & Marketing Insights
ContractCity of London, London
To Apply for this Job Click Here
RESEARCH & INSIGHTS CONSULTANT
£400 – £450 PER DAY OUTSIDE IR35
HYBRID (2-3 DAYS PW IN THE OFFICE – LONDON)
1 MONTH CONTRACT
THE COMPANY:
This is an opportunity to join a leading global social-first creative and marketing agency, partnering with some of the world’s best-known consumer and financial services brands. The business specialises in creating and measuring high-impact social media campaigns, helping global organisations understand content performance, audience behaviour and campaign effectiveness through data-driven insights.
THE ROLE:
As a Research & Insights Consultant, you will provide senior-level leadership across the agency’s research and insight function, ensuring high-quality strategic outputs for a portfolio of global clients. Your responsibilities will include:
- Overseeing the production of monthly reporting and Quarterly Business Reviews (QBRs), ensuring all outputs are accurate, insightful and client-ready.
- Quality assuring reports and recommendations produced by junior researchers and analysts.
- Turning complex social media and campaign performance data into clear, actionable commercial recommendations.
- Presenting insights, findings and strategic recommendations to senior client stakeholders.
- Providing consultancy on social media performance, audience behaviour and campaign effectiveness.
- Working with social listening and social intelligence data to identify trends, opportunities and competitor activity.
- Supporting client services teams by answering research and measurement queries and providing strategic guidance.
- Developing insight-led business cases, case studies and supporting materials for client proposals.
- Ensuring reporting is delivered to a consistently high standard while managing multiple priorities in a fast-paced agency environment.
YOUR SKILLS AND EXPERIENCE:
The successful Research & Insights Consultant will have:
- Extensive experience delivering research, insight and measurement projects within a social-first, media or agency environment.
- Strong experience producing and presenting monthly reporting and Quarterly Business Reviews (QBRs) for senior stakeholders.
- Deep expertise in social listening, social intelligence and social media measurement.
- Hands-on experience using platforms such as Sprinklr, Talkwalker, Pulsar, Emplifi or similar social analytics tools.
- Strong analytical skills with the ability to manipulate large datasets, identify trends and develop actionable recommendations.
- Experience transforming complex analysis into engaging client-ready presentations and insight-led storytelling.
- Excellent stakeholder management skills, with the confidence to present findings and recommendations to senior client audiences.
- Experience overseeing the quality assurance of reporting and mentoring junior researchers or analysts.
- Previous experience delivering consumer research, campaign effectiveness or social strategy projects.
HOW TO APPLY:
Please register your interest by sending your CV to Mojola Coker via the apply link on this page.
To Apply for this Job Click Here
Research and Insights Consultant (Contract)
London
£400 - £450
+ Advanced Analytics & Marketing Insights
ContractLondon
To Apply for this Job Click Here
Research and Insights Consultant (Contract)
Hybrid
London-based
£400-450 per day
Outside IR35
1-Month Contract
This is a fantastic opportunity to join a leading agency environment on a high-impact short-term project. You will step into a senior oversight role, ensuring the quality and accuracy of social media research and reporting delivered to high-profile clients, while providing strategic guidance to both internal teams and senior stakeholders.
The Company
They are a well-established insights and research organisation that helps brands understand audience engagement, digital performance, and social media effectiveness. Working across a range of sectors, they deliver data-driven recommendations that inform business and marketing decisions. Their teams combine research, analytics, and consulting expertise to support complex client programmes.
The Role and Deliverables
- Oversee the delivery of monthly social media research and reporting across multiple client accounts.
- Quality assure data, analysis, and insights produced by junior team members.
- Review social media performance metrics and identify any issues, inconsistencies, or opportunities within the data.
- Support the creation of client-ready reports, presentations, and recommendations.
- Act as a trusted consultant, responding to client questions and providing expert guidance.
- Present findings and insights to senior stakeholders, ensuring clear and actionable communication.
Your Skills & Experience
- Strong experience in social media research, analytics, or insight generation.
- Knowledge of major social media platforms and the metrics used to measure performance and engagement.
- Hands-on experience with social listening and analytics tools such as Sprinklr and Talkwalker.
- Ability to extract, analyse, and validate data before translating findings into presentations and reports.
- Experience developing or supporting social media strategies informed by research and performance insights.
- Confident working directly with senior stakeholders and communicating complex findings clearly.
- Exposure to financial services or insurance clients would be beneficial.
How to Apply
Register your interest by sending your CV to Ananya Gupta via the Apply Link on this page.
To Apply for this Job Click Here
Lead Data Scientist
New York
$90 - $120
+ Data Science & AI
ContractNew York
To Apply for this Job Click Here
Lead Data Scientist (Contract)
Harnham, the leading recruitment specialist in Data & AI, is currently partnering with a fast-growing financial technology organization focused on helping small businesses access the funding they need to grow and succeed. The business leverages data-driven decision-making to deliver innovative financial products and services.
- Role: Lead Data Scientist (Contract)
- Location: New York, NY
- Pay: $90-120 per hour
- Length: Extendable 6-month initial contract
- Utilization: 40 hours/week
- Benefits: W2 employees are eligible for health, dental, vision, and 401(k) benefits.
As a Lead Data Scientist, you will join a high-performing Risk & Analytics team, working on customer, borrower, and investor analytics initiatives. You’ll partner with stakeholders across the business to develop analytical frameworks, drive strategic decision-making, and deliver data-driven insights that support business growth.
Key Responsibilities
- Learn and understand business needs, developing analytical frameworks to solve complex business problems.
- Recommend optimal business strategies using historical performance analysis, predictive analytics, and scenario modelling.
- Collaborate with cross-functional teams to implement analytical recommendations and business initiatives.
- Partner with marketing teams to support ongoing customer management strategies across multiple channels.
- Create and maintain automated management information reporting to track business performance and support external stakeholders.
- Design and develop predictive models and testing frameworks while driving analytics best practices across the organization.
Requirements
- Bachelor’s degree in a quantitative, finance-related, or similar field, or equivalent relevant experience.
- Experience in analytics, ideally within financial services, business finance, credit products, or e-commerce environments.
- Strong coding skills in SQL, Python, and/or R.
- Proven ability to solve complex problems using analytical and statistical methods.
- Excellent communication skills with the ability to translate complex analytical findings into clear, actionable business recommendations.
- Collaborative mindset with the ability to work effectively across teams.
This is an excellent opportunity for an experienced Data Scientist to join a fast-paced, data-driven organization and influence key business decisions through advanced analytics and modelling. You’ll work alongside talented cross-functional teams, solve high-impact business challenges, and help shape strategic outcomes at scale.
Interested? Apply today through Harnham.
To Apply for this Job Click Here
Business Analyst
London
£60000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
BUSINESS ANALYST
London/Bristol/ Hybrid
UP TO £80,000
This is an opportunity to join a newly created Business Analyst position at the centre of a major transformation programme. Sitting within a growing business transformation function, you will play a key role in shaping future ways of working, driving operational improvement, and helping the organisation become increasingly AI-enabled.
ROLES AND RESPONSIBILITIES:
The Business Analyst will:
- Elicit, analyse and document business requirements across strategic change programmes
- Facilitate workshops, stakeholder interviews and discovery sessions
- Review and redesign business processes to improve efficiency and effectiveness
- Conduct root cause analysis and problem definition for new business initiatives
- Assess and shape ideas progressing through an innovation governance framework
- Identify opportunities for workflow optimisation, process automation and AI adoption
- Produce high-quality business analysis artefacts including process maps, business cases and requirements documentation
- Support solution design, implementation planning and business readiness activities
- Work closely with senior stakeholders, project managers and subject matter experts to drive successful outcomes
- Help move ideas from concept through to approved investment and delivery
YOUR SKILLS AND EXPERIENCE:
The ideal candidate will have the following skills and experience:
- Strong commercial experience as a Business Analyst within transformation, change, or business improvement programmes
- Excellent requirements gathering and stakeholder management capabilities
- Experience facilitating workshops and influencing a range of stakeholders
- Strong process mapping, business process improvement and analysis skills
- Ability to operate effectively in ambiguous and fast-changing environments
- Experience introducing or working within governance frameworks
- Strong analytical thinking and problem-solving ability
- Excellent communication skills with the ability to engage technical and non-technical audiences
- Experience producing clear documentation, recommendations and business cases
- Interest in innovation, operational excellence and emerging AI technologies
- Professional services experience would be advantageous
- Banking sector experience is not a requirement
APPLY BELOW!
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Growth & Product Analytics Lead
London
£160000 - £180000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Growth & Product Analytics Lead
London (5 days a week in office) | Salary up to £180,000
This is a rare opportunity to own growth outcomes at a fast-scaling technology business where product adoption and usage sit at the heart of commercial success. Working closely with senior leadership, you will combine analytics, experimentation, and execution to drive measurable impact across the customer journey.
The Company
They are an innovative technology business experiencing strong growth and high levels of customer engagement. With a product already demonstrating significant market traction, their focus is on scaling adoption, increasing usage, and unlocking further expansion opportunities across their client base.
The business offers a highly collaborative environment where data-driven decision-making is central to success. You will work alongside experienced leaders and cross-functional teams to influence strategy and deliver meaningful business outcomes.
The Role
As the Growth & Product Analytics Lead, you will take ownership of key growth metrics and identify opportunities to increase product adoption, engagement, and expansion.
Responsibilities include:
- Driving activation and onboarding to improve product adoption rates.
- Identifying opportunities for account expansion through data analysis and user behaviour insights.
- Increasing engagement across product features, platforms, and customer touchpoints.
- Analysing usage trends and delivering recommendations to support revenue growth.
- Defining product instrumentation and telemetry requirements to improve decision-making.
- Building, testing, and implementing solutions rather than relying solely on recommendations.
- Designing and evaluating experiments to measure the impact of growth initiatives.
- Partnering with product, engineering, and business stakeholders to deliver measurable outcomes.
Your Skills & Experience
- Strong commercial experience driving growth metrics within a B2B or enterprise environment.
- Advanced SQL skills and the ability to work confidently with modern data warehouses.
- Experience using analytics, reporting, and data transformation tools.
- Strong understanding of experimentation, measurement, and product analytics.
- Ability to translate complex data into clear business recommendations.
- Experience building automated solutions, workflows, or analytical products.
- Strong written and verbal communication skills.
- Comfortable working independently in a fast-paced environment with changing priorities.
How to Apply
If you are passionate about growth analytics, product analytics, and driving measurable business impact, apply today to learn more about this exciting opportunity.
To Apply for this Job Click Here
Growth and Product Analytics Lead
London
£100000 - £180000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Growth and Product Analytics Lead
London (Office-based – 5 days per week)
Salary: Up to £180,000 + Excellent Benefits
A high-growth technology business is looking for a Growth Analytics Lead to join, working directly with the CEO and senior leadership team to drive strategic, data-led decision making.
This is a rare opportunity for a commercially minded analytics leader to own the insights behind growth, product and go-to-market strategy. Rather than producing reports or dashboards, you’ll identify opportunities, build solutions, influence business decisions and measure their impact.
What you’ll be doing
-
Own analytics across product, commercial and growth initiatives
-
Identify opportunities to improve customer activation, adoption and retention
-
Deliver insights on pricing, monetisation and expansion opportunities
-
Design and analyse product experiments
-
Build robust analytics using SQL, dbt and modern data platforms
-
Translate complex data into clear recommendations for senior stakeholders
-
Partner closely with leadership to shape company strategy
What we’re looking for
-
Strong experience in Growth, Product or Commercial Analytics
-
Hands-on technical skills with SQL and modern analytics tools
-
Proven ability to influence commercial outcomes through data
-
Experience within a high-growth SaaS or technology environment
-
Excellent communication and stakeholder management skills
-
Comfortable working autonomously in a fast-paced, ambiguous environment
What’s on offer
-
Salary up to £180,000
-
Comprehensive benefits package
-
Direct exposure to the CEO and executive leadership
-
Significant ownership and autonomy
-
Opportunity to shape the growth strategy of a rapidly scaling technology business
If you’re a commercially focused analytics professional who enjoys solving complex business problems and wants to make a measurable impact in a high-growth environment, we’d love to hear from you.
Find out more and apply via the link below!
To Apply for this Job Click Here
Business Analyst
London
£60000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Business Analyst
London (Hybrid – 3 days in the office)
Up to £80,000 + bonuses
An exciting opportunity has arisen for an experienced Business Analyst to join a leading international professional services organisation undergoing significant business transformation.
You’ll work across a varied portfolio of strategic initiatives, partnering with senior stakeholders to improve business processes, assess new ideas, and help shape the future operating model. This role combines traditional business analysis with innovation, automation, and emerging AI-driven opportunities.
What you’ll be doing
-
Lead business analysis across transformation projects
-
Facilitate workshops and gather business requirements
-
Conduct process mapping and identify improvement opportunities
-
Perform root cause analysis and develop solution options
-
Support governance and business case development
-
Work closely with stakeholders to drive change and influence decision-making
-
Explore opportunities for process automation and AI-enabled efficiencies
What we’re looking for
-
Proven experience as a Business Analyst
-
Strong stakeholder management and communication skills
-
Experience working in complex, evolving environments
-
Knowledge of governance frameworks and business change
-
Ability to translate business problems into practical solutions
-
Experience within professional services or similar environments is beneficial
What’s on offer
-
Hybrid working (3 days in the office)
-
Clear career progression into a Senior Business Analyst position
-
Competitive salary and 8% bonus
-
Opportunity to work on high-profile transformation and innovation initiatives
-
Collaborative, forward-thinking environment focused on operational excellence
If you’re an established Business Analyst looking to make a real impact within a business focused on innovation and transformation, we’d love to hear from you.
Find out more and apply via the link below!
To Apply for this Job Click Here
Senior Credit Risk Analyst
hertfordshire
£50000 - £60000
+ Risk Analytics
PermanentHertfordshire
To Apply for this Job Click Here
Senior Credit Risk Analyst
Hertfordshire (2 days)
£50,000 – £60,000
This is an excellent opportunity for a Senior Credit Risk Analyst to join a growing credit risk function where you can make a genuine impact across customer acquisition, credit strategy, portfolio performance, and risk optimisation. The role offers broad exposure, significant ownership, and the chance to help shape the future direction of a developing team.
The Company
They are a well-established financial services organisation operating within a regulated lending environment. Combining the stability of a larger group with the agility of a specialist team, they offer a collaborative and supportive culture where employees can make a visible impact. Following recent growth within their Credit Risk function, they are continuing to invest in data-driven decision making and risk strategy. This role offers the opportunity to contribute to key business decisions while developing your expertise across multiple areas of credit risk.
The Role
- Optimise customer acquisition and onboarding strategies using bureau data and credit risk insights
- Enhance and refine credit decisioning and affordability assessments
- Implement and improve scorecard-driven credit strategies
- Monitor portfolio performance and identify opportunities to improve risk outcomes
- Support IFRS9 and broader credit risk activities
- Produce management information, reporting, and analytical recommendations for senior stakeholders
- Collaborate with teams across credit, operations, compliance, and risk
- Lead analytical projects designed to improve customer outcomes and portfolio performance
Your Skills & Experience
- Strong commercial experience within Credit Risk Analytics or Credit Strategy
- Experience working on acquisition, onboarding, or customer decisioning strategies
- Hands-on experience using credit bureau data to support lending decisions
- Exposure to credit scorecards and strategy implementation
- Strong SQL skills
- Experience analysing large datasets and translating findings into business recommendations
- Excellent communication and stakeholder management skills
Desirable:
- SAS, Python, or Power BI experience
- Exposure to IFRS9, affordability, or portfolio analytics
What They Offer
- Salary of £50,000 – £60,000
- Hybrid working with 2 days per week in the office
- Broad exposure across multiple areas of credit risk
- Opportunity to develop a specialist area of expertise while maintaining varied responsibilities
- Clear career progression within a growing credit risk function
- Supportive and collaborative team environment
To Apply for this Job Click Here
DevOps Engineer
Amsterdam
€80 - €115
+ Data Engineering
ContractAmsterdam, North Holland
To Apply for this Job Click Here
DevOps Engineer – Freelance – Data Team
Amsterdam
ZZP Contract
3 months with a strong likelihood of extension
Rate Flexible, depending on the candidate
An opportunity to join a focused, hands-on contract where you will play a key role in building and scaling modern Azure-based infrastructure and DevOps capabilities for a Data and AI team. The project centres on delivering robust, automated cloud environments, improving deployment processes, and driving Infrastructure as Code and DevOps best practices across the platform.
The Company
They are an organisation undergoing a significant period of data and cloud transformation. With continued investment in Azure and modern data platforms, they are building scalable and secure infrastructure to support increasingly complex data use cases. The environment is collaborative and delivery-focused, with a clear emphasis on modern engineering practices. This contract offers the chance to contribute to high-impact cloud platform and DevOps initiatives.
The Role and Deliverables
- Design and implement Infrastructure as Code solutions using Bicep and Terraform within Azure
- Build, manage, and optimise Azure cloud infrastructure to support data and application workloads
- Develop and optimise Databricks environment
- Develop and maintain CI/CD pipelines in Azure DevOps to enable efficient and reliable deployments
- Develop automation scripts using PowerShell and Azure CLI to streamline operational processes
- Support the deployment, monitoring, and optimisation of Azure services including compute, storage, networking, and security
- Collaborate with engineering, data, and platform teams to deliver scalable, secure, and resilient cloud solutions
Your Skills & Experience
- Strong hands-on experience as a DevOps Engineer within Azure cloud environments
- Proven experience designing, deploying, and managing cloud infrastructure in Azure
- Strong experience with Infrastructure as Code using Bicep and Terraform
- Demonstrated expertise building and managing Azure DevOps CI/CD pipelines
- Ability to automate and optimise workflows using PowerShell and Azure CLI
- Solid understanding of cloud infrastructure performance, security, monitoring, and optimisation
- Experience supporting Databricks and data platform environments
How to Apply Please apply with your CV to be considered for this contract opportunity.
To Apply for this Job Click Here
Data Analyst
London
£500 - £600
+ Data Engineering
ContractLondon
To Apply for this Job Click Here
Data Analyst
Remote | Inside IR35
Rate £500 – £600 per day
This is an exciting opportunity to join a major data transformation programme, helping to evolve a cloud analytics platform used by external clients. You’ll play a key role in adapting data pipelines, analytical tools, and data assets for a new cloud environment, contributing to a project with meaningful impact and technical challenge.
The Company
This organisation is a leading provider of data, analytics, and technology solutions, supporting businesses with data-driven decision making. They are investing heavily in the development of their cloud analytics capabilities and are enhancing the way data products are delivered to external users. As part of this programme, they are looking for experienced Data Analysts to help ensure a seamless transition to a new platform environment.
The Role and Deliverables
* Modify and enhance existing data pipelines for operation within a new cloud analytics platform.
* Adapt analytical tools and data assets for use by external sandbox clients.
* Analyse, validate, and transform datasets to ensure accuracy, quality, and integrity.
* Collaborate with technical and business stakeholders to gather requirements and deliver effective solutions.
* Troubleshoot and resolve data processing, performance, and quality issues.
* Support ongoing optimisation and enhancement of analytics capabilities across the platform.
Your Skills & Experience
* Strong Python development skills, including hands-on experience with Pandas.
* Advanced SQL capability, including writing and optimising complex queries.
* Experience working with large datasets and analytical workflows.
* Strong problem-solving skills with the ability to investigate and resolve data issues.
* Experience working in cloud-based analytics or data platform environments.
* Knowledge of PySpark and Google BigQuery is highly desirable.
* Exposure to data engineering environments and ETL processes is beneficial.
* Strong communication skills and the ability to work effectively with cross-functional stakeholders.
How to Apply
If you’re a Data Analyst or Data Engineer with strong Python and SQL expertise looking to contribute to a high-profile cloud analytics transformation project, apply today to learn more about this contract opportunity.
To Apply for this Job Click Here
NLP Engineer
London
£560 - £600
+ Data Science & AI
ContractLondon
To Apply for this Job Click Here
NLP Engineer
London | Remote | 6 months Day Rate
£560-£600 per day, Outside IR35
A unique opportunity to join an innovative media tech Firm on a high-impact NLP project. You’ll play a key role in developing intelligent language solutions that enhance how users discover, interact with, and consume content at scale. This is a hands-on contract where your work will directly influence product capabilities and user experience.
The Company
They are a fast-growing media technology organisation building products that leverage advanced data and AI capabilities. Their teams combine engineering, data science, and product expertise to deliver engaging digital experiences to a large user base. With a strong focus on innovation, they are investing heavily in natural language technologies to unlock new opportunities across their platform.
The Role and Deliverables
- Design, develop, and optimise NLP models for production environments.
- Build and improve language understanding capabilities across content and user-facing applications.
- Fine-tune and evaluate large language models and transformer-based architectures.
- Collaborate with data scientists, machine learning engineers, and product teams to deliver NLP solutions.
- Develop scalable pipelines for text processing, model deployment, and monitoring.
- Contribute to best practices around model performance, testing, and technical documentation.
Your Skills & Experience
- Strong experience building and deploying NLP solutions in commercial environments.
- Expertise with Python and modern NLP frameworks such as Hugging Face, spaCy, or similar tools.
- Experience working with large language models, transformer architectures, and text classification techniques.
- Strong understanding of machine learning model development, evaluation, and optimisation.
- Experience deploying models within cloud environments and production systems.
- Ability to communicate technical concepts clearly and collaborate effectively across teams.
- Comfortable working autonomously within a remote contract environment.
How to Apply
If you’re an NLP Engineer looking for a challenging remote contract within a forward-thinking media technology business, apply now to discuss the opportunity in more detail.
To Apply for this Job Click Here
Conversion Rate Optimisation Manager
Romford
£50000 - £60000
+ Digital Analytics
PermanentRomford, London
To Apply for this Job Click Here
Up to £60,000 + up to 20% bonus
Hybrid – London (2 days per month in Romford)
I’m hiring a Customer Experience Optimisation Manager to join a growing, tech‑focused insurance business and take ownership of experimentation and optimisation across the full customer journey.
This is a high‑impact role, owning how the business tests, learns, and improves performance across marketing and digital channels.
The company
A modern, fast‑growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space.
They sit somewhere between a tech business and a traditional insurer – meaning fast‑paced, data‑driven, and highly commercial.
The role
You’ll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams.
This is not a narrow product analytics role – it’s holistic experimentation ownership across all channels.
What you’ll be doing
- Own the experimentation roadmap and CRO strategy across the full customer journey
- Design and run A/B tests across email, website, and direct marketing channels
- Identify customer pain points and define optimisation opportunities
- Work with UX, engineering, and marketing teams to implement tests and improvements
- Analyse results and turn findings into scalable business improvements
- Build frameworks for testing, measurement, and continuous optimisation
- Drive a culture of data‑driven experimentation across the business
What you bring
Must‑haves
- Strong experience working in CRO / experimentation / optimisation roles
- Proven experience owning an experimentation roadmap (not just contributing)
- Hands‑on experience running A/B and multivariate testing at scale
- Experience identifying customer journey pain points and driving improvements
- Strong stakeholder skills – able to work across marketing, product, and tech
- Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)
Strongly preferred
- Experience in insurance, financial services, telecoms, or regulated industries
- Experience across multiple channels (email, website, direct marketing)
- Background in conversion rate optimisation or digital performance
- Experience in fast‑paced, commercial environments (e.g. retail, travel, eCommerce)
Not the right fit if:
- You’re a pure product analyst who only occasionally runs tests
- You haven’t owned end‑to‑end experimentation strategy
- Your experience is heavily skewed toward reporting, not testing
What they’re looking for
- 5-6+ years’ experience
- A confident, independent operator – able to own this function end‑to‑end
- Strong commercial mindset and focus on measurable outcomes
- Someone who can translate testing into real business impact
The team
- Reports into Head of Marketing / Customer Experience
- Works alongside marketing, CRM, UX, and product teams
- Dedicated CX function already in place – this role adds deep experimentation capability
Why this role
- Full ownership of experimentation across an entire business
- Opportunity to shape a CRO capability from the ground up
- High visibility across senior stakeholders
- Work in a fast‑growing, modern insurance business
- Flexible hybrid working (only 2 days per month in office)
Package
- Up to £60,000 salary
- Up to 20% discretionary bonus
Interview process
- Stage 1: Intro conversation
- Stage 2: Technical + presentation (experimentation focus)
- Final stage: Leadership discussion
If you’re someone who has owned experimentation end‑to‑end and wants a role with genuine autonomy and impact, this is a great opportunity.
To Apply for this Job Click Here
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