Senior Customer Analyst

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London / £65000 - £70000 annum

INFO

Salary

SALARY:

£65000 - £70000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

The Opportunity

A global subscription-led business is seeking a Senior Analyst to join its Analytics & Insights team.

This role focuses on understanding subscriber/customer behaviour and performance across multiple international markets. You'll work with stakeholders across commercial, marketing and product teams to provide insights that support customer acquisition, retention and engagement strategies.

The successful candidate will be comfortable working with large datasets, designing analytical approaches to answer business questions, and presenting findings in a clear and actionable way.

Key Responsibilities

  • Analyse subscriber growth, retention and engagement trends, providing recommendations to support business objectives.
  • Translate complex data into clear insights for a range of stakeholders.
  • Design and evaluate experiments using robust statistical methodologies.
  • Develop and maintain dashboards, reports and visualisations to monitor performance.
  • Support the adoption of self-service analytics and data-informed decision making.
  • Identify opportunities to improve reporting processes and analytical workflows.
  • Build strong relationships with stakeholders across different functions and markets.
  • Manage and prioritise analytical requests, ensuring timely delivery of insights.

Skills & Experience

  • Previous experience in an analytics, insights or business intelligence role.
  • Strong stakeholder management and communication skills, with the ability to influence decision making through data.
  • Advanced SQL skills and experience working with large, complex datasets.
  • Experience using visualisation tools such as Tableau, Power BI or Looker.
  • Strong understanding of statistical techniques, including hypothesis testing, regression analysis and experimentation.
  • Experience using Python, R or another statistical programming language.
  • Ability to work independently and manage multiple priorities.
  • Experience using AI tools to improve analytical workflows would be beneficial.

Benefits

  • 25 days annual leave
  • Private medical insurance

Apply

If you're looking for a role where you can use data to help shape commercial decisions and customer strategy within a large-scale subscription business, we'd be keen to hear from you.


CONTACT

Theenusa Satheeshkumar

Recruitment Consultant

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