Senior Analyst
Brighton / £80000 - £90000 annum
INFO
SALARY:
£80000 - £90000
LOCATION
Brighton
Permanent
Senior Analyst
£90,000 + Bonus
Brighton (Hybrid - 3x Days a Week in Office)
If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK's most exciting AI-first businesses!
The Company
Following significant growth across the UK, Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence strategy. This is a business where analytics drives action!
The Role
You'll join a growing Data function, partnering closely with Product Managers, Engineers and Designers to solve complex business problems through data. This is a highly commercial role where you'll combine analytics, experimentation and light-touch data science to uncover opportunities, influence product strategy and deliver measurable business impact. You'll work across the full product lifecycle, from sizing opportunities before development through to measuring success once new features are launched.
Projects include:
- Recommendation engines and personalisation
- Product analytics and customer journey optimisation
- Experimentation and A/B testing
- AI-powered product features and proof of concepts
- Opportunity sizing and commercial analysis
- Product performance measurement
Your Skills & Experience
- Strong SQL skills
- Python experience or hands-on exposure to AI/LLM tools
- Experience delivering actionable insights to senior stakeholders
- Strong commercial acumen and problem-solving ability
- Experience designing, measuring and interpreting experiments
- Excellent communication and stakeholder management skills
This role is ideal for someone who enjoys understanding business problems first, then using the right analytical techniques to deliver meaningful outcomes.
The Benefits
- £80,000-£90,000
How to Apply
Please register your interest by sending your CV via the Apply link on this page.
CONTACT
Adam Osborne
Manager
SIMILAR
JOB RESULTS
Technical CRO Consultant (AI-Focused Testing)
City of London
£400 - £440
+ Digital Analytics
ContractCity of London, London
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Technical CRO Consultant, AI Product Experimentation
London, Outside IR35, £400-440/day
This is an opportunity to help shape the rollout of AI-native products at scale. The business is investing heavily in conversational AI, recommendation engines, decisioning tools and agentic AI experiences, and needs a hands-on CRO specialist who can ensure these products deliver measurable commercial impact through robust experimentation and optimisation.
The Company
They are a large, customer-focused organisation undergoing significant digital and AI transformation. Their established experimentation function has strong foundations in traditional testing and optimisation. As AI-powered experiences become a growing part of the customer journey, they are looking to add specialist expertise to bridge the gap between CRO and AI product delivery. This project is expected to evolve as new AI workstreams are uncovered across the organisation.
The Role and Deliverables
- Lead experimentation and conversion optimisation activities across AI-powered digital products and customer experiences.
- Design, implement and evaluate tests for conversational AI, recommendation engines, decisioning tools and other AI-native products.
- Work closely with product, engineering and AI teams to ensure accurate instrumentation, tracking and measurement of performance.
- Use feature flagging and experimentation platforms to understand which experiences, features and AI models are driving commercial outcomes.
- Debug and validate experiment implementations, ensuring data quality and reliable reporting.
- Champion a conversion-focused mindset by challenging assumptions and evaluating the commercial impact of AI product decisions.
Your Skills & Experience
- Strong hands-on experience in Conversion Rate Optimisation (CRO) and digital experimentation.
- Experience testing, optimising or launching AI-powered products, including chatbots, conversational interfaces or LLM-based experiences.
- Practical knowledge of feature flagging platforms tools such as Launch Darkly or Statsig.
- Experience with platforms such as Optimizely, VWO, Adobe Target or similar technologies.
- Comfortable working alongside engineers and technical stakeholders, with the ability to translate business objectives into testable hypotheses.
- Strong understanding of instrumentation, analytics, debugging and experiment measurement.
- Commercially focused, with the ability to connect experimentation outcomes to conversion and business performance.
- Genuine interest in AI technologies and how they influence customer behaviour and digital experiences.
How to Apply
If you have a blend of CRO expertise and hands-on experience working with AI-powered digital products, please apply with your latest CV.

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Senior Data Analyst – BI and Insights
London
£60000 - £72000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Senior Data Analyst – BI and Insights
London (Hybrid – 4 days office / 1 day home) £72,000 + Benefits
A leading UK business is looking for a commercially minded Senior Data Analyst to join its growing Data & Analytics function. This is an excellent opportunity to work on high-profile analytics projects, influence business strategy, and partner directly with senior stakeholders across the organisation.
The Role
You’ll be responsible for delivering end-to-end analytics projects, developing insights that drive commercial decisions, and creating impactful reporting and dashboards. Working closely with Data Engineering, you’ll help shape how data is used across the business while gaining regular exposure to senior leadership and C-suite executives.
Key Responsibilities
- Develop and optimise SQL queries within a modern Azure data environment
- Build and enhance Power BI dashboards and reporting solutions
- Partner with stakeholders to define business requirements and analytics roadmaps
- Translate complex data into clear commercial insights and recommendations
- Present findings and influence decision-making at senior leadership level
- Support strategic business initiatives through data-driven analysis
Experience Required
- 4+ years’ experience in Data Analytics
- Advanced SQL skills, including CTEs and Window Functions
- Strong Power BI experience
- Experience working within a Microsoft/Azure data environment
- Excellent stakeholder management and communication skills
- A commercial mindset and ability to translate data into business value
Desirable
- DAX knowledge
- Azure Data Factory experience
- Power BI backend knowledge
- Experience working with semantic data models
What’s On Offer?
- £72,000 base salary plus benefits
- High visibility role with regular exposure to senior leadership
- Opportunity to work on major business transformation and customer insight programmes
- Collaborative, data-driven culture
- Modern hybrid working environment in Central London
If you’re a strong SQL and Power BI professional who enjoys partnering with stakeholders and driving business impact through data, we’d love to hear from you.

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CRO Developer
Manchester
£50000 - £60000
+ Digital Analytics
PermanentManchester, Greater Manchester
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CRO Developer
£50,000 – £60,000
Hybrid – Manchester (3x days per week)
This is a rare opportunity to join a growing digital business where experimentation sits at the heart of decision making. With strong investment in CRO and testing, you will play a key role in creating, deploying, and analysing experiments across high traffic digital platforms. This position offers the chance to make a direct commercial impact while working with modern experimentation tools and technologies.
The Company
They are an established digital performance business operating across multiple international markets. Through a portfolio of proprietary digital platforms, they manage and optimise the full customer journey from acquisition through to conversion. Their data-driven approach to growth has created a strong culture of experimentation, with significant opportunities to improve customer experiences through testing. Continued expansion has led to investment in building internal CRO and experimentation capability.
The Role
As a CRO Developer, you will be responsible for building, implementing, and maintaining A/B tests and experiments across a range of digital products. You will work closely with analysts, marketers, designers, and stakeholders to translate hypotheses into live experiments that drive measurable business results.
- Build and deploy A/B and multivariate tests using HTML, CSS, and JavaScript
- Develop high-quality experiment code across websites and digital platforms
- Work with CRO and product stakeholders to turn testing ideas into live experiments
- Implement personalisation and experimentation campaigns using leading CRO tools
- Ensure experiments are technically robust, performant, and accurately tracked
- Debug, troubleshoot, and optimise testing implementations
- Collaborate with analytics teams to support experiment measurement and reporting
- Contribute to experimentation best practices, processes, and governance
- Identify technical opportunities to improve customer journeys and conversion performance
Your Skills & Experience
- Strong commercial experience as a CRO Developer, Front End Developer, or Experimentation Developer
- Hands-on experience building and deploying experiments using HTML, CSS, and JavaScript
- Experience with CRO and experimentation platforms such as Optimizely, VWO, AB Tasty, Convert, Dynamic Yield, or similar
- Strong understanding of A/B testing methodologies and experimentation principles
- Experience working with web analytics and performance measurement tools
- Ability to write clean, efficient, and maintainable front-end code
- Understanding of customer journeys, user behaviour, and conversion optimisation
- Comfortable working closely with technical and non-technical stakeholders
- Experience within performance marketing, ecommerce, lead generation, or high traffic digital environments is beneficial
What They Offer
- £50,000 – £60,000 base salary
- Bonus scheme
- Hybrid working model with flexibility
- Opportunity to help shape a growing experimentation function
- Exposure to high traffic digital products and large-scale testing programmes
- Strong career progression opportunities
- Collaborative and data-driven environment
How to Apply
If you are a CRO Developer with experience building and deploying experiments using HTML, CSS, and JavaScript, apply now to learn more about this opportunity.

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Senior Product Manager
Chicago
$120000 - $150000
+ Advanced Analytics & Marketing Insights
PermanentChicago, Illinois
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Senior Product Manager
Chicago, IL | Hybrid (3 Days/Week)
$120,000 – $150,000 Base + Bonus
Build products that directly shape the future of consumer lending.
We’re partnering with a rapidly growing fintech that’s transforming how consumers access credit through technology, data, and AI. Backed by an experienced leadership team, they’re looking for a Senior Product Manager who thrives in fast-moving environments and wants genuine ownership over products that impact millions of customer decisions.
This isn’t a role for someone who simply manages backlogs.
They’re looking for someone who identifies problems before anyone else, makes difficult prioritization decisions, and works side-by-side with engineering to ship products that move the business forward.
If you enjoy operating with autonomy, solving ambiguous problems, and owning products from idea through launch, this is the opportunity to do exactly that.
What You’ll Do
- Own the product strategy and roadmap for high-impact customer and internal products
- Work directly with engineering, design, analytics, operations, and executive leadership to turn ideas into shipped products
- Speak regularly with customers and internal users to uncover opportunities and validate product direction
- Make difficult prioritization decisions using data, customer insight, and commercial impact
- Launch, measure, iterate, and continuously improve product experiences based on real-world feedback
- Drive AI-enabled product innovation where it creates meaningful value for customers and the business
- Influence company strategy by balancing customer needs with commercial outcomes
What We’re Looking For
We’re much more interested in how you operate than where you’ve worked.
The strongest candidates will demonstrate:
- Experience owning products end-to-end, from discovery through launch and iteration
- Comfort making decisions with imperfect information and operating in ambiguous environments
- A track record of shipping products quickly and learning through iteration
- Strong commercial thinking with experience measuring business outcomes, customer adoption, or revenue impact
- Excellent product judgment and the confidence to say “no” when necessary
- Experience partnering closely with engineers to solve complex technical problems
- Curiosity, ownership, and a genuine passion for building products customers love
Bonus Points For
- Fintech, lending, payments, or financial services experience
- Experience building AI-powered or data-driven products
- Strong SQL or analytical skills
- Startup or high-growth company experience
- Experience taking products from 0→1
Why This Role?
You’ll join a product organization where PMs are trusted to make decisions, move quickly, and have a direct impact on company growth. You’ll work alongside experienced product and engineering leaders who value curiosity, speed, and thoughtful product thinking over unnecessary process.
If you’re looking for a role where you’ll genuinely own products-not just coordinate them-this is an opportunity to make a measurable impact while helping shape the next generation of consumer lending technology.

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Senior Manager – Supply Chain Analytics
$120000 - $150000
+ Advanced Analytics & Marketing Insights
PermanentUSA
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Senior Manager, Supply Chain Analytics
Remote | $150,000 Base + Bonus + Equity
A large-scale field services organization is hiring a Senior Manager, Supply Chain Inventory & Automation to help transform inventory planning, forecasting, and operational decision-making through data, automation, and advanced analytics.
This is a builder role for someone who enjoys solving complex operational problems, creating forecasting models from scratch, and developing scalable automation solutions that have direct business impact.
What You’ll Do
- Design and build forecasting models to improve inventory planning and operational performance
- Develop automated reporting, analytics, and decision-support capabilities for supply chain leadership
- Create and maintain data pipelines supporting inventory, procurement, logistics, and field operations
- Analyze operational performance and identify opportunities to improve efficiency, service levels, and inventory utilization
- Partner with business leaders to drive supply chain transformation initiatives
- Build scalable solutions using modern cloud, analytics, and automation technologies
What We’re Looking For
- Strong supply chain, inventory planning, logistics, or operations analytics experience
- Advanced Python and SQL skills are essential
- Proven experience building forecasting models and predictive analytics solutions
- Hands-on experience creating data pipelines, automation frameworks, and reporting systems
- Experience with AWS, cloud-based analytics environments, and large operational datasets
- Strong problem-solving skills with the ability to diagnose issues and develop scalable solutions
- Comfortable working directly with stakeholders and translating business challenges into technical solutions
- Consulting or transformation experience is welcomed
Ideal Background
- Supply Chain Analytics
- Operations Research
- Inventory Optimization
- Supply Chain Consulting
- Data Science
- Industrial Engineering
Why Join?
- Greenfield opportunity to build forecasting and automation capabilities from the ground up
- High-impact role supporting a nationwide operation
- Significant ownership and visibility with senior leadership
- Modern environment investing heavily in analytics, AI, and automation
- Opportunity to influence strategy while remaining highly hands-on technically

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Finance Director
$150000 - $190000
+ Advanced Analytics & Marketing Insights
PermanentUSA
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Director, Finance & Strategy
Remote | $160,000 – $190,000 Base + Bonus + Equity
A high-growth consumer business is seeking a Director, Finance & Strategy to partner directly with the CFO and own financial performance for a large recurring revenue portfolio.
This is a highly visible position at the intersection of finance, strategy, product, and technology. You’ll own forecasting, pricing, profitability, cash flow, and portfolio performance while helping modernize finance through AI, automation, and advanced analytics.
What You’ll Do
- Own forecasting, budgeting, financial modeling, executive reporting, and business performance analysis
- Partner with senior leaders on pricing strategy, product launches, customer growth initiatives, and profitability improvements
- Develop cohort analyses, retention models, customer lifetime value frameworks, and recurring revenue forecasting
- Build insights around portfolio performance, customer behavior, pricing effectiveness, and business risk
- Identify opportunities to automate reporting, streamline workflows, and improve decision-making through AI and analytics
- Serve as a trusted advisor to executive leadership, turning complex data into actionable business recommendations
What We’re Looking For
- 5+ years of FP&A, strategic finance, or commercial finance experience
- Experience owning a P&L, business unit, or significant product portfolio
- Strong forecasting, financial modeling, pricing, and profitability analysis experience
- Background in insurance, warranty, subscription, recurring revenue, fintech, or related industries
- Strong analytical skills with experience in cohort analysis, retention modeling, and customer economics
- Hands-on experience with SQL and/or Python
- Passion for leveraging AI, automation, and modern tools to improve finance processes
- Independent operator with strong executive presence and business partnering skills

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Senior Analyst
Brighton
£80000 - £90000
+ Advanced Analytics & Marketing Insights
PermanentBrighton, East Sussex
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Senior Analyst
£90,000 + Bonus
Brighton (Hybrid – 3x Days a Week in Office)
If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK’s most exciting AI-first businesses!
The Company
Following significant growth across the UK, Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence strategy. This is a business where analytics drives action!
The Role
You’ll join a growing Data function, partnering closely with Product Managers, Engineers and Designers to solve complex business problems through data. This is a highly commercial role where you’ll combine analytics, experimentation and light-touch data science to uncover opportunities, influence product strategy and deliver measurable business impact. You’ll work across the full product lifecycle, from sizing opportunities before development through to measuring success once new features are launched.
Projects include:
- Recommendation engines and personalisation
- Product analytics and customer journey optimisation
- Experimentation and A/B testing
- AI-powered product features and proof of concepts
- Opportunity sizing and commercial analysis
- Product performance measurement
Your Skills & Experience
- Strong SQL skills
- Python experience or hands-on exposure to AI/LLM tools
- Experience delivering actionable insights to senior stakeholders
- Strong commercial acumen and problem-solving ability
- Experience designing, measuring and interpreting experiments
- Excellent communication and stakeholder management skills
This role is ideal for someone who enjoys understanding business problems first, then using the right analytical techniques to deliver meaningful outcomes.
The Benefits
- £80,000-£90,000
How to Apply
Please register your interest by sending your CV via the Apply link on this page.

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Lead AI Product Manager – Foundational PM
Fort Worth
$200000 - $250000
+ Advanced Analytics & Marketing Insights
PermanentFort Worth, Texas
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Lead AI Product Manager
Compensation: Up to 250K
Travel: Must be willing to travel regularly
Type: Full-Time
The Opportunity
We are looking for a Founding AI Product Manager to establish and lead the product function for a growing AI organization.
This is the first dedicated Product Manager hire supporting the AI product portfolio. You will work at the intersection of product strategy, applied AI, engineering, and business impact-defining what gets built, why it matters, and how to turn advanced AI capabilities into scalable products.
This is not a role focused on simply integrating off-the-shelf AI tools or wrapping an existing API.
The team is building proprietary AI capabilities and products, with a particular focus on Large Language Models, generative AI, intelligent systems, and core AI technologies. You will help shape the product strategy from the ground up while remaining highly hands-on in execution.
You will initially operate as a player-coach, owning product strategy and execution directly while establishing the processes, frameworks, and foundations required to scale the product organization over time.
What You’ll Do
- Establish and own the product vision and roadmap for AI products and capabilities.
- Partner closely with engineering, and business stakeholders to identify high-value opportunities for AI.
- Translate complex AI and technical capabilities into clear product strategies, requirements, and measurable outcomes.
- Define product roadmaps across LLMs, generative AI, intelligent automation, and other core AI capabilities.
- Help determine where the organization should build proprietary technology versus leverage existing technologies.
- Work closely with technical teams developing and improving AI systems rather than simply consuming third-party models.
- Own the full product lifecycle, from problem definition and discovery through development, launch, adoption, and iteration.
- Develop product requirements, prioritization frameworks, success metrics, and go-to-market plans.
- Balance long-term AI product strategy with hands-on execution and rapid delivery.
- Work directly with senior leadership to shape the organization’s broader AI product strategy.
- Establish foundational product processes, operating rhythms, and best practices.
- Help define the future structure of the AI product organization and contribute to future product hiring.
What We’re Looking For
- Proven experience building and launching products involving AI, machine learning, generative AI, or advanced data-driven technologies.
- Experience working with LLMs and modern AI systems at a meaningful product or technical level.
- Strong understanding of how AI products are actually built, including the tradeoffs between models, data, infrastructure, evaluation, performance, cost, and user experience.
- Experience partnering closely with engineering and technical teams building proprietary AI capabilities.
- A track record of taking ambiguous problems and turning them into clear product strategies and executable roadmaps.
- Strong technical fluency and the ability to engage deeply with engineers, data scientists, and AI researchers.
- Experience working in an environment where the product function is still being established or scaled.
- Strong judgment around prioritization, experimentation, and balancing technical ambition with business impact.
- Excellent communication skills with the ability to influence across technical and executive stakeholders.

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Senior CRM & Loyalty Manager
London
£70000 - £75000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Senior CRM & Loyalty Manager
London or Livingston (Hybrid – 2 days in office) | Up to £75,000
The Opportunity
We’re partnering with a leading omnichannel retail brand looking for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty, and lifecycle marketing initiatives.
This is a high-profile leadership role with responsibility for driving CRM strategy, evolving a successful loyalty programme, and delivering personalised customer experiences across multiple channels. You’ll work closely with analytics, technology, marketing, eCommerce, and retail teams to improve retention, engagement, and customer lifetime value.
Key Responsibilities
- Own and evolve the company’s loyalty programme
- Define and execute CRM and customer engagement strategy
- Develop and optimise customer lifecycle and automated journeys
- Lead CRM activity across email, web, mobile, and retail channels
- Deliver reporting, forecasting, insights, and commercial recommendations
- Drive personalisation and automation initiatives
- Manage CRM technology projects from requirements through to deployment
- Build strong relationships with stakeholders across the business
- Lead, mentor, and develop a CRM team
What We’re Looking For
- 5+ years’ experience in CRM and customer marketing
- Strong retail or eCommerce background
- Experience owning or managing loyalty programmes
- Knowledge of Salesforce CRM platforms, ideally SFMC and Loyalty Management
- Strong analytical and commercial mindset
- Experience delivering customer lifecycle and retention strategies
- Excellent stakeholder management and communication skills
- Experience working closely with technology and product teams
- Leadership experience managing and developing team members
Ways of Working
- Hybrid working model (2 days in office)
- Leadership role with high visibility across the organisation
- Collaborative environment working across multiple business functions
- Focus on customer experience, loyalty, and commercial growth
- Opportunity to shape CRM strategy and transformation initiatives
Benefits
- Competitive salary up to £75,000
- Hybrid and flexible working
- 40% staff discount
- Up to 34 days annual leave including bank holidays
- Birthday day off
- Pension scheme
- Virtual GP access
- Employee Assistance Programme
- Career development and progression opportunities
How to Apply
If you’re a commercially minded CRM leader with a passion for customer loyalty, retention, and personalised customer experiences, we’d love to hear from you.
Apply with your CV or reach out to me!

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E-Commerce Analyst
Liverpool
£35000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentMerseyside
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E-Commerce Data Analyst
£35,000 – £45,000
Merseyside (3 days a week on-site)
Are you passionate about turning digital data into meaningful business outcomes? This is an excellent opportunity for an E-Commerce Data Analyst to join a growing analytics function where your insights will directly influence online performance, customer experience, and commercial decision-making. You’ll work closely with E-Commerce and Analytics teams, helping shape strategy through data-driven recommendations.
THE COMPANY
They are a well-established consumer-focused organisation with a strong digital presence and a commitment to using data to improve customer experiences. Their analytics team plays a central role in supporting business growth, delivering actionable insights across multiple functions. With continued investment in data and technology, they offer a collaborative environment where analytical expertise is highly valued. You’ll join a team that encourages knowledge sharing, innovation, and continuous development.
THE ROLE
As an E-Commerce Analyst you will join a growing digital analytics team where you’ll use SQL, BigQuery, GA4 and BI tools to shape e-commerce strategy through data-driven insights and commercial impact.
Specifically, you can expect to be involved in the following:
- Analyse web and customer data to generate commercial insights and recommendations.
- Translate business challenges into analytical solutions that support strategic decision-making.
- Partner with stakeholders across e-commerce and wider business teams to understand objectives and identify opportunities.
- Build and maintain dashboards, reports, and self-service analytics solutions.
- Evaluate the commercial impact of insights and help prioritise high-value initiatives.
- Develop tools and processes that improve analytical capabilities across the organisation.
- Monitor online performance, customer behaviour, and key e-commerce metrics.
- Collaborate with analytics colleagues to share knowledge, best practice, and data developments.
SKILLS AND EXPERIENCE
The successful E-Commerce Analyst will have the following skills and experience:
- Strong commercial experience using SQL and BigQuery for data analysis.
- Experience working with Google Analytics 4 (GA4).
- Expertise in data visualisation tools such as Power BI or Looker.
- Good understanding of analytical methodologies and data-driven problem solving.
- Exposure to ETL processes, data pipelines, or database automation.
- Strong stakeholder management and communication skills.
- Confident presenting insights to both technical and non-technical audiences.
- Advanced Excel skills and experience working with business reporting tools.
- Experience using AI-enabled analytics or automated insight generation tools would be beneficial.
BENEFITS
The successful E-Commerce Analyst will receive the following benefits:
- Salary between £35,000 – £45,000 – depending on experience
HOW TO APPLY
Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

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Senior CRM Manager
Livingston
£55000 - £75000
+ Advanced Analytics & Marketing Insights
PermanentLivingston, West Lothian
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Senior CRM Manager
£55,000 – £75,000
Livingston, Scotland or London (2 days a week on-site)
An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy, drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions.
THE COMPANY
They are a highly recognised omnichannel consumer business with a strong customer focus and a significant investment in digital transformation. Operating across both physical and online channels, they are committed to delivering exceptional customer experiences through data-driven marketing and technology. Their CRM function plays a central role in customer growth, retention, and loyalty, making this a visible and commercially important position. As they continue to evolve their customer engagement capabilities, they are investing heavily in personalisation, automation, and CRM innovation.
THE ROLE
As a Senior CRM Analyst you will own and shape the CRM and loyalty strategy for a leading omnichannel consumer brand, driving customer engagement, retention, personalisation, and CRM transformation in a high-impact leadership role.
Specifically, you can expect to be involved in the following:
- Own and develop the loyalty programme strategy, driving customer engagement and retention
- Define and execute CRM and loyalty initiatives in partnership with senior leadership
- Lead customer lifecycle marketing programmes and automated customer journeys
- Deliver CRM activity across email, web, mobile, and in-store touchpoints
- Analyse campaign performance and customer behaviour to provide actionable recommendations
- Drive CRM transformation projects from requirements gathering through to implementation
- Collaborate with analytics, technology, ecommerce, and marketing teams to improve customer experiences
- Lead, mentor, and develop a small CRM team
SKILLS AND EXPERIENCE
The successful Senior CRM Manager will have the following skills and experience:
- Strong commercial experience in CRM, customer lifecycle marketing, and loyalty strategy
- Experience working within retail, ecommerce, consumer, or customer-focused environments
- Hands-on experience with CRM platforms and marketing automation technologies
- Strong knowledge of Salesforce Marketing Cloud or similar CRM technologies
- Proven experience owning or significantly contributing to loyalty programme development
- Excellent stakeholder management and cross-functional collaboration skills
- Strong analytical mindset with the ability to translate insight into business action
BENEFITS
The successful Senior CRM Manager will receive the following benefits:
- Salary between £55,000 – £75,000 – depending on experience
HOW TO APPLY
Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

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Senior CRM Manager
London
£65000 - £75000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Senior CRM & Loyalty Manager
London, Hybrid
Salary up to – £75,000
This is an exciting opportunity for an experienced CRM and loyalty professional to take ownership of customer engagement strategy within a well-established consumer brand. You will play a key role in shaping the future of loyalty, customer lifecycle marketing, and CRM transformation, with the autonomy to influence strategic decisions and deliver measurable commercial impact.
The Company
They are a leading omnichannel retail business with a strong customer focus and a significant investment in digital, CRM, and customer experience. With an established customer base and ambitious growth plans, they continue to enhance how they engage, retain, and reward customers across multiple channels. Collaboration, innovation, and customer-centric decision-making are central to their culture, creating an environment where CRM is recognised as a key driver of business performance.
The Role
You will lead CRM and loyalty initiatives, driving customer engagement, retention, and personalisation across the customer journey.
Responsibilities include:
- Owning and developing the loyalty programme strategy to increase engagement and retention
- Defining and delivering CRM and loyalty roadmaps alongside senior stakeholders
- Managing customer lifecycle communications and automated marketing journeys
- Leading CRM activity across email, web, mobile, and retail touchpoints
- Delivering reporting, forecasting, and actionable customer insights
- Managing CRM technology and transformation projects from requirements gathering through to testing and implementation
- Driving personalisation and automation initiatives to improve customer experience and campaign effectiveness
- Leading and developing a small CRM team while fostering cross-functional collaboration with analytics, technology, ecommerce, and marketing teams
Your Skills & Experience
- Strong commercial experience in CRM, customer lifecycle marketing, and loyalty programme management
- Background within retail, ecommerce, consumer, or customer-focused environments
- Hands-on experience with Salesforce CRM platforms, ideally including Salesforce Marketing Cloud and loyalty solutions
- Proven ability to build and optimise customer journeys and automated marketing programmes
- Excellent stakeholder management and communication skills
- Strong analytical mindset with the ability to translate data into commercial recommendations
- Experience managing CRM platforms, technology projects, and transformation initiatives
- Previous people management or leadership experience with a passion for developing others
How to Apply
If you are an experienced Senior CRM & Loyalty Manager looking to drive customer engagement, loyalty strategy, and CRM innovation within a growing organisation, apply today to find out more.

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