Senior Salesforce Service Cloud Administrator
City of London / £350 - £400 day
INFO
RATE:
£350 - £400
LOCATION
City of London
Contract
Senior Salesforce Administrator (Service Cloud)
London, Outside IR35, £350-400 Day Rate, Hybrid, 3-6 month contract
This is a hands-on contract opportunity for a Senior Salesforce Administrator with strong Service Cloud expertise and a focus on contact centre environments. You will play a key role in enhancing an established Salesforce platform, driving automation, improving agent workflows, and delivering practical improvements across customer service operations.
The Company
They are a well-established organisation with a large, high-volume customer service function supported by a mature and evolving Salesforce ecosystem. Salesforce is central to how customer interactions are managed, with continued investment in improving service quality and operational efficiency. The internal Salesforce team works closely with customer service stakeholders to deliver ongoing enhancements that make a tangible difference to day-to-day operations.
The Role and Deliverables
- Own and manage Service Cloud configuration within a busy contact centre environment
- Design and implement Flow-based automation to streamline processes and reduce manual effort
- Optimise case management, contact handling workflows, and after-contact activities
- Configure and refine AI-supported features such as Einstein for Service or Agentforce
- Support and maintain integrations with CTI platforms and external customer systems
- Work closely with product owners and business stakeholders to deliver scalable, user-focused improvements
Your Skills & Experience
- Strong experience as a Salesforce Administrator with a focus on Service Cloud
- Proven ability to build and optimise automation using Salesforce Flows
- Experience working in contact centre environments with knowledge of CTI and contact handling processes
- Confidence configuring AI-enabled features such as Einstein for Service or Agentforce
- Experience supporting integrations between Salesforce and external systems
- Service Cloud certification or equivalent practical expertise
How to Apply
If you are a Senior Salesforce Administrator with deep Service Cloud experience and a passion for improving customer service operations, apply now to learn more.
CONTACT
Nea Sorvisto
Recruitment Consultant
SIMILAR
JOB RESULTS
Lead Technical Product Manager
$200000 - $225000
+ Data Engineering
PermanentUSA
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Lead Technical Product Manager – AI (Energy / Production Optimization)
Location: Fort Worth, TX – Open to remote with regular travel.
Compensation: $200-225k base + Equity
We’re partnering with an innovative company in the energy sector that is building next-generation, AI-powered production optimization solutions. They are seeking a Lead Technical Product Manager to own the end-to-end product strategy, roadmap, and execution for a suite of intelligent tools that drive operational efficiency across complex industrial environments.
This is a highly visible role sitting at the intersection of AI/ML, industrial systems (IT/OT), and product leadership.
What You’ll Do
- Own and define the product vision, strategy, and multi-year roadmap for AI-driven production optimization platforms
- Lead the development of scalable frameworks, processes, and best practices for AI/ML productization
- Partner cross-functionally with engineering, data science, operations, and business stakeholders to deliver high-impact solutions
- Translate complex industrial and operational challenges into technical product requirements
- Drive end-to-end product lifecycle: discovery, development, launch, and iteration
- Establish KPIs and success metrics tied to production efficiency, cost reduction, and system performance
- Act as a bridge between IT and OT environments, ensuring seamless integration of digital and physical systems
- Stay current on emerging AI/ML technologies and identify opportunities for innovation within industrial workflows
What We’re Looking For
- 5+ years of product management experience, with at least 2+ years leading technical or AI-driven products
- Strong background in AI/ML workflows (model development lifecycle, deployment, monitoring, and iteration)
- Experience working in industrial, energy, manufacturing, or similar OT-heavy environments
- Demonstrated success owning product strategy and delivering complex, data-driven platforms
- Deep understanding of IT/OT integration, industrial data systems, and real-time analytics
- Strong technical fluency being comfortable working with engineering and data science teams at a detailed level
- Proven ability to build frameworks, processes, and scalable product systems from the ground up
- Excellent stakeholder management and communication skills
Nice to Have
- Experience with production optimization, predictive maintenance, or industrial IoT platforms
- Familiarity with cloud platforms (AWS, Azure, GCP) and data infrastructure
- Background in energy (oil & gas, renewables, utilities) or heavy industry

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Product Manager
London
£70000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Mobile Product Manager
London, Hybrid
Salary up to £80,000
This is an opportunity to take ownership of a high-impact mobile product used daily by engaged customers. You will shape the direction of a premium mobile experience, working at the intersection of product, data, and emerging AI technologies to deliver tangible user outcomes.
The Company
They are a fast-growing, investor-backed technology business operating in the digital finance space. Their focus is on delivering intuitive, high-quality products that help users better understand and manage complex information. With a collaborative and delivery-focused culture, they combine data, design, and engineering to create meaningful user experiences. The team is scaling steadily and offers strong exposure to innovation in AI-driven product development.
The Role
- Own the mobile product experience across iOS and Android, setting direction and managing the roadmap
- Work closely with a dedicated cross-functional squad to deliver high-quality product releases
- Use product analytics and user data to inform decision-making and continuously improve performance
- Refine and optimise the user experience, focusing on usability, speed, and clarity
- Enhance product development processes, improving collaboration between product and engineering
- Explore and implement emerging technologies, including AI tools, to improve product delivery
Your Skills and Experience
- Strong commercial experience in mobile product management within a consumer-facing environment
- Proven track record of delivering native iOS and Android applications
- Data-driven mindset with the ability to translate insights into product improvements
- High attention to detail with a focus on delivering polished user experiences
- Interest in AI and new product development tools, with a willingness to experiment and learn
- Confident communication skills and the ability to collaborate across technical and non-technical teams
How to Apply
If you are interested in this Mobile Product Manager role, please apply with your CV to start the conversation.

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Data Analyst
London
£40000 - £50000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Data Analyst
London, Hybrid
Salary up to £45,000
This is an opportunity to work with a genuinely unique behavioural dataset that brings together digital activity, media exposure, shopping behaviour and emerging AI interactions. You will play a key role in uncovering insights that help organisations understand how consumers behave and how advertising influences real-world decisions.
The Company
They are a specialist data and analytics business focused on understanding consumer behaviour in depth. Their work combines advanced behavioural datasets with commercial insight to support global brands and media organisations. Operating as a growing and entrepreneurial team, they encourage new ideas and give individuals the chance to have a meaningful impact. Their approach goes beyond traditional research, using innovative data sources to answer complex business questions.
The Role
You will work closely with rich behavioural datasets to uncover patterns and deliver insights that drive commercial decisions. Responsibilities include:
- Extracting and querying data using SQL
- Cleaning, structuring and analysing large datasets
- Identifying trends in consumer behaviour and generating actionable insights
- Delivering post-campaign analysis to measure marketing effectiveness
- Supporting bespoke analytical projects that address complex business challenges
- Translating data into clear, client-ready presentations and outputs
- Working across both quantitative and qualitative datasets where appropriate
- Developing repeatable analytical processes and methodologies
- Collaborating with senior stakeholders to evolve analytical capabilities
- Exploring new ways to leverage data, including AI-driven behavioural signals
Your Skills & Experience
- Strong commercial experience in data analysis, with a hands-on approach to data
- Advanced SQL skills and confidence working with large datasets
- Strong Excel or equivalent data manipulation capability
- Experience analysing and interpreting data to generate business insights
- Ability to communicate findings clearly to both technical and non-technical audiences
- Curiosity and problem-solving mindset with strong attention to detail
- Comfortable working independently and taking ownership of projects
- Familiarity with tools such as ChatGPT or similar, with an interest in applying AI to analysis
How to Apply
If you are interested in applying your analytical skills to innovative datasets and delivering meaningful commercial insights, please apply with your CV.

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Senior Insight Analyst
London
£70000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Senior Insight Analyst
London, Hybrid
Salary up to £90,000
This is an opportunity to step into a high-impact Senior Insight Analyst role where your work will directly shape commercial strategy and growth decisions. The business is investing heavily in data and insight, placing analytics at the centre of its next phase of expansion. You will operate as a trusted voice, translating complex data into clear, actionable recommendations for senior stakeholders.
The Company
They are an established, international organisation operating across premium consumer markets, combining a strong heritage with ambitious growth plans. The business is undergoing a significant transformation, with increased focus on direct customer engagement and data-led decision making. Analytics and insight are recognised as critical drivers of this strategy. You will be joining a collaborative environment where data is valued at senior level.
The Role
You will work across commercial and customer data to deliver meaningful insights that influence strategic decisions.
- Turn complex datasets into clear commercial insights and recommendations
- Build robust Excel models including forecasting, scenario planning and sensitivity analysis
- Produce high-quality, board-level presentations and narratives
- Partner with teams across CRM, marketing, growth and finance
- Investigate key business questions and identify underlying drivers of performance
- Support decision making through data-led storytelling and insight
Your Skills and Experience
- Strong commercial experience within analytics, insight or strategy
- Ability to translate data into actionable business recommendations
- Advanced Excel modelling skills
- Experience creating senior stakeholder presentations
- Strong communication and stakeholder engagement capability
- Comfortable working with large, complex datasets from multiple sources
- A problem-solving mindset focused on delivering business impact
How to Apply
If you are looking to take on a commercially focused Senior Insight Analyst role, apply now to find out more.

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Senior Salesforce Service Cloud Administrator
City of London
£350 - £400
+ Advanced Analytics & Marketing Insights
ContractCity of London, London
To Apply for this Job Click Here
Senior Salesforce Administrator (Service Cloud)
London, Outside IR35, £350-400 Day Rate, Hybrid, 3-6 month contract
This is a hands-on contract opportunity for a Senior Salesforce Administrator with strong Service Cloud expertise and a focus on contact centre environments. You will play a key role in enhancing an established Salesforce platform, driving automation, improving agent workflows, and delivering practical improvements across customer service operations.
The Company
They are a well-established organisation with a large, high-volume customer service function supported by a mature and evolving Salesforce ecosystem. Salesforce is central to how customer interactions are managed, with continued investment in improving service quality and operational efficiency. The internal Salesforce team works closely with customer service stakeholders to deliver ongoing enhancements that make a tangible difference to day-to-day operations.
The Role and Deliverables
- Own and manage Service Cloud configuration within a busy contact centre environment
- Design and implement Flow-based automation to streamline processes and reduce manual effort
- Optimise case management, contact handling workflows, and after-contact activities
- Configure and refine AI-supported features such as Einstein for Service or Agentforce
- Support and maintain integrations with CTI platforms and external customer systems
- Work closely with product owners and business stakeholders to deliver scalable, user-focused improvements
Your Skills & Experience
- Strong experience as a Salesforce Administrator with a focus on Service Cloud
- Proven ability to build and optimise automation using Salesforce Flows
- Experience working in contact centre environments with knowledge of CTI and contact handling processes
- Confidence configuring AI-enabled features such as Einstein for Service or Agentforce
- Experience supporting integrations between Salesforce and external systems
- Service Cloud certification or equivalent practical expertise
How to Apply
If you are a Senior Salesforce Administrator with deep Service Cloud experience and a passion for improving customer service operations, apply now to learn more.

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Data Governance Lead
London
£75000 - £85000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Data Governance Lead
London Hybrid, 3 days in the office | Competitive salary going up to £85k
No sponsorship offered!
This is a standout opportunity to shape and mature a growing data governance capability within a business investing heavily in its data transformation journey. You will take ownership of key governance and compliance initiatives, with the autonomy to implement best practices and influence how data is managed across the organisation.
The Company
They are an established, international organisation serving millions of customers across multiple markets. With a strong focus on innovation and growth, they are investing significantly in their data function to improve decision making, customer experience, and operational efficiency. As part of this transformation, data governance has become a strategic priority.
The Role
You will play a pivotal role in developing and embedding data governance across the organisation, working closely with senior stakeholders in data and beyond.
- Lead the implementation of a new data governance platform, evaluating tools such as Collibra and Informatica
- Define and drive data governance frameworks, policies, and standards
- Develop and embed data ownership models across business units
- Establish and implement data contracts, driving adoption across system owners
- Lead data lineage initiatives, mapping data flows from source systems through to reporting layers such as Power BI
- Support data compliance activity including GDPR requests, data retention, and governance processes
- Assess and improve overall data governance maturity against recognised frameworks
- Collaborate closely with data and business stakeholders to drive engagement and best practice
- Potential to take on line management responsibilities as the team grows
Your Skills and Experience
- Strong commercial experience in data governance within a complex environment
- Proven expertise in data lineage and data flow mapping
- Solid understanding of data compliance and GDPR
- Experience implementing or optimising data governance tools
- Exposure to data contracts or similar governance frameworks is advantageous
- Ability to influence and engage stakeholders across both technical and non technical teams
- Comfortable working autonomously and taking ownership of key initiatives
What They Offer
- Competitive salary and benefits package
- Hybrid working environment with flexibility
- Opportunity to shape and lead governance within a growing data function
- Clear pathway for progression, including future leadership responsibilities
- Exposure to enterprise level data transformation programmes
How to Apply
If you are interested in this Data Governance Lead role, please apply with your CV below.

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Data Analyst
London
£40000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Data Analyst – Up to 45k
This is an opportunity to work with a genuinely unique behavioural dataset, combining digital activity, consumer journeys and emerging AI interactions. You will help answer complex commercial questions for leading brands while shaping how data is used to understand real-world behaviour.
The Company
They are a specialist data and analytics business focused on understanding how advertising and digital experiences influence consumer behaviour. Their work blends advanced analytical techniques with rich, multi-source datasets to uncover insights that traditional approaches cannot provide. Operating as a close-knit team, they encourage new ideas and give individuals the autonomy to make a real impact. Their client base includes well-known organisations across media and consumer sectors.
The Role
You will work hands-on with large behavioural datasets, analysing how consumers interact across digital platforms, media channels and AI tools. Responsibilities include:
* Extracting, querying and analysing data using SQL
* Cleaning and structuring complex datasets for analysis
* Identifying patterns, trends and commercially relevant insights
* Delivering post-campaign analysis to evaluate performance
* Supporting bespoke analytical projects addressing business challenges
* Translating data into clear, client-ready insights and presentations
* Working across both quantitative and qualitative data sources
* Developing scalable analytical processes and methodologies
* Collaborating closely with senior stakeholders to evolve analytical outputs
Your Skills & Experience
* Strong commercial experience working in a hands-on data analysis role
* Advanced SQL skills for data extraction and manipulation
* Confidence working with large, complex datasets
* Strong Excel capability for analysis and data handling
* Ability to interpret data and communicate insights effectively
* Experience with quantitative analysis and problem-solving
* Curiosity and attention to detail when exploring new datasets
* Familiarity with modern AI or LLM tools and an interest in their application within analytics
What They Offer
* Salary up to £45,000
* Hybrid working model with regular collaboration in a London office
* Exposure to highly unique and innovative datasets
* Opportunity to work closely with senior leadership
* A fast-paced environment with strong ownership and career development potential
How to Apply
If you are a commercially minded Data Analyst looking to work with cutting-edge datasets, apply to find out more.

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Senior Commercial Analyst
London
£80000 - £90000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
This is a role where advanced Excel modelling sits at the core of strategic decision making. You will step into a position that goes beyond reporting, focusing on shaping commercial direction through insight, influencing senior stakeholders, and driving tangible business growth.
The Company
They are an established, internationally recognised organisation operating within a premium consumer sector, with a strong heritage and a growing direct to consumer focus. The business is investing heavily in data and analytics as a key driver of future growth. With ambitious expansion plans, they are building a best in class analytics capability to support strategic decision making across multiple business areas. You will join a collaborative and evolving data function working closely with marketing, growth and commercial teams.
The Role
* Translate complex datasets into clear, actionable commercial insights
* Build advanced Excel models for forecasting, scenario planning and sensitivity analysis
* Deliver high quality PowerPoint presentations for senior stakeholders
* Partner with marketing, CRM and growth teams to answer key business questions
* Investigate ambiguous problems and identify underlying drivers of performance
* Influence strategic investment and growth decisions through data driven recommendations
Your Skills and Experience
* Strong commercial experience within analytics, insight or strategy
* Advanced Excel capabilities, including modelling, forecasting and scenario analysis
* Ability to communicate complex findings through clear storytelling and presentations
* Experience working with large, multi source datasets
* Proven ability to influence stakeholders and translate data into business value
* Insight led mindset focused on solving problems rather than producing dashboards
What They Offer
* Salary up to £90,000
* Comprehensive benefits package including private medical and pension
* Clear progression opportunities as the analytics function continues to grow
* Exposure to senior leadership and strategic decision making
How to Apply
If you are interested in applying please submit your CV.

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Insight Manager
London
£45000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Insights Manager
This is a good opportunity for an Senior research Exec to step into a role with genuine ownership and visibility. You will combine quantitative expertise with direct client engagement, delivering research that shapes marketing strategy and drives business outcomes.
The Company
They are a well-established media and insights organisation with a dedicated research team embedded within a wider strategy function. The team supports a range of well-known brands, helping them understand audiences, evaluate campaigns, and identify growth opportunities.
The Role
- Lead end-to-end delivery of brand tracking and ad hoc research projects
- Design and manage quantitative research programmes from methodology through to analysis and reporting
- Translate complex datasets into clear, actionable insights for clients
- Own day-to-day client relationships and act as a trusted advisor
- Present findings and recommendations in a confident and engaging way
- Support proposal development and contribute to new business activity
- Identify trends within data to inform strategic decision making
- Collaborate with planning and strategy teams to integrate insights into wider campaigns
Your Skills & Experience
- Hands-on experience running continuous tracking studies or large-scale research programmes
- Proven ability to manage projects independently from start to finish
- Confidence in client management and presenting insights to stakeholders
- Experience using statistical analysis and data visualisation tools
- Strong storytelling skills with the ability to bring data to life
- Interest in brand strategy, media, and communications
What They Offer
- Salary up to £45,000
- High level of ownership and client exposure
- Opportunities to contribute to thought leadership and innovation
- Clear progression within a collaborative and insight-driven team
How to Apply
Apply with your CV to be considered for this Insight Manager opportunity.

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Product Manager
London
£70000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
This is an opportunity to own and shape a high-impact mobile product within a fast-scaling, consumer-focused environment. You will play a key role in delivering a seamless digital experience, directly influencing how users engage with a premium product offering. With a strong focus on D2C journeys, this role combines product ownership, data-driven decision making, and craft excellence.
The Company
They are a growing, technology-led business focused on delivering intuitive, customer-first digital experiences. With a strong emphasis on innovation and design, they are building a product that places the end user at the centre of every decision. Their collaborative structure enables fast iteration, continuous improvement, and meaningful impact across the organisation. The team values curiosity, ownership, and delivering high-quality products at pace.
The Role
- Own the end-to-end mobile product experience across iOS and Android platforms
- Drive product strategy and roadmap for a D2C mobile application
- Work closely with engineering, design, and data teams to deliver best-in-class features
- Use analytics and user insights to inform product decisions and optimise performance
- Continuously refine user journeys to improve engagement, retention, and conversion
- Champion experimentation and iterative delivery to enhance the overall product offering
- Identify opportunities to leverage new technologies to improve product development and user experience
Your Skills and Experience
- Strong commercial experience in mobile product management within a D2C or consumer-focused environment
- Proven track record of delivering and optimising native mobile applications
- Data-led mindset, with the ability to translate insights into actionable product improvements
- Experience working cross-functionally with technical and non-technical stakeholders
- Passion for creating seamless, high-quality user experiences
- Interest in emerging technologies and how they can enhance product delivery
What They Offer
- Salary up to £80,000
- Hybrid working in London
- A collaborative and fast-paced product environment
- Opportunity to work on a highly visible, customer-facing product
- Clear progression opportunities as the product and team scale
- Competitive benefits package supporting wellbeing and development
How to Apply
Please apply with your CV to be considered for this Mobile Product Manager opportunity.

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Product Manager (Mobile App)
London
£70000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Product Manager (Mobile App)
London – hybrid 2-3 days in office
Up to £80,000
This is an opportunity to own and shape a premium mobile product used daily by high value clients. You will play a key role in transforming an already well-designed app into a more engaging, forward-looking and interactive experience within a fast-growing, well-funded environment.
The Company
They are a rapidly scaling WealthTech business aiming to redefine how individuals manage and understand their finances. Operating as a digital first platform, they provide a holistic view of financial data alongside tailored advice, all delivered through a highly intuitive app experience. Backed by significant investment and managing substantial assets, they are continuing to grow and innovate as they move through a major funding phase. Their model gives them flexibility to build a broader, more impactful product beyond traditional wealth management.
The Role
- Own the end to end delivery of the core mobile app across iOS and Android
- Drive the evolution of the product from a retrospective data view to a more interactive and insight led experience
- Collaborate closely with engineering, design and stakeholders to deliver high quality features at pace
- Use data to assess product performance and measure the impact of new features and improvements
- Identify opportunities to enhance the customer journey, increasing engagement and satisfaction
- Manage multiple initiatives simultaneously in a fast paced product environment
- Contribute to product strategy while maintaining a strong focus on execution and delivery
Your Skills and Experience
- Strong experience delivering mobile or app based products within a consumer focused environment
- Proven ability to own products end to end, from discovery through to delivery and iteration
- Experience building high quality, intuitive user experiences with a strong focus on customer impact
- Comfortable working in fast paced, high growth or startup environments
- Strong collaboration skills with engineering teams to deliver scalable solutions
- Data driven approach, with the ability to measure outcomes and drive continuous improvement
- Passion for building engaging, user centric digital products
What They Offer
- Private medical insurance with additional lifestyle benefits including gym discounts and wellbeing support
- Standard pension
- Opportunity to work on a premium, high impact product with significant ownership
- Clear scope for progression within a scaling product team
- Collaborative and fast paced working environment with strong product focus
How to Apply
If you are interested in this Product Manager (Mobile App) role, please apply with your CV to discuss further.
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Data and Insights Analyst
London
£35000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Data & Insights Analyst
London – hybrid 3x a week
Up to £45,000
This is a rare opportunity to work with one of the most distinctive behavioural datasets in the market, combining digital activity, media exposure and emerging AI interaction data. You will play a key role in turning complex data into clear, commercially valuable insights while gaining exposure to cutting edge developments in consumer analytics and LLM driven data.
The Company
They are a specialist data and analytics business focused on understanding how advertising influences real world consumer behaviour. Their work combines advanced behavioural datasets with commercial insight to support global brands and agencies. Operating as a small, highly collaborative team, they offer a fast moving and entrepreneurial environment where new ideas are encouraged. You will work closely with senior leadership and technical teams across multiple locations.
The Role
You will sit at the intersection of analytics, research and client insight, working across campaign effectiveness and bespoke analytical projects.
Key responsibilities include:
- Analyse large scale behavioural datasets to uncover patterns, trends and insights
- Measure campaign effectiveness and incremental impact through post campaign analysis
- Translate data outputs into clear, client ready presentations and reports
- Develop and test new analytical methodologies before they are scaled
- Work across both structured and unstructured data including emerging LLM datasets
- Use tools such as SQL and Excel to extract, clean and manipulate data
- Collaborate with senior stakeholders to ensure insights are commercially relevant
- Contribute to the development of new data products and analytical approaches
Your Skills & Experience
- Strong SQL and Excel skills for data manipulation and analysis
- Proven ability to analyse data and translate findings into clear insights
- Commercial experience working with quantitative datasets
- Confidence working independently and managing your own workload
- Strong problem solving and analytical thinking skills
- Ability to communicate insights in a clear and engaging way
- Curiosity about consumer behaviour and marketing effectiveness
Desirable:
- Experience creating client facing reports or presentations
- Familiarity with data visualisation tools
- Exposure to marketing, media or customer analytics
- Understanding of LLM tools and prompt based workflows
What They Offer
- High level of ownership and exposure to senior stakeholders
- Opportunity to shape analytical methodologies and new products
- A collaborative and fast paced environment with strong learning opportunities
How to Apply
If you are interested in this Data & Insights Analyst role, please apply with your CV or reach out for more information.
To Apply for this Job Click Here
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