Conversion Rate Optimisation Manager
Romford / £50000 - £60000 annum
INFO
SALARY:
£50000 - £60000
LOCATION
Romford
Permanent
Up to £60,000 + up to 20% bonus
Hybrid - London (2 days per month in Romford)
I'm hiring a Customer Experience Optimisation Manager to join a growing, tech‑focused insurance business and take ownership of experimentation and optimisation across the full customer journey.
This is a high‑impact role, owning how the business tests, learns, and improves performance across marketing and digital channels.
The company
A modern, fast‑growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space.
They sit somewhere between a tech business and a traditional insurer - meaning fast‑paced, data‑driven, and highly commercial.
The role
You'll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams.
This is not a narrow product analytics role - it's holistic experimentation ownership across all channels.
What you'll be doing
- Own the experimentation roadmap and CRO strategy across the full customer journey
- Design and run A/B tests across email, website, and direct marketing channels
- Identify customer pain points and define optimisation opportunities
- Work with UX, engineering, and marketing teams to implement tests and improvements
- Analyse results and turn findings into scalable business improvements
- Build frameworks for testing, measurement, and continuous optimisation
- Drive a culture of data‑driven experimentation across the business
What you bring
Must‑haves
- Strong experience working in CRO / experimentation / optimisation roles
- Proven experience owning an experimentation roadmap (not just contributing)
- Hands‑on experience running A/B and multivariate testing at scale
- Experience identifying customer journey pain points and driving improvements
- Strong stakeholder skills - able to work across marketing, product, and tech
- Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)
Strongly preferred
- Experience in insurance, financial services, telecoms, or regulated industries
- Experience across multiple channels (email, website, direct marketing)
- Background in conversion rate optimisation or digital performance
- Experience in fast‑paced, commercial environments (e.g. retail, travel, eCommerce)
Not the right fit if:
- You're a pure product analyst who only occasionally runs tests
- You haven't owned end‑to‑end experimentation strategy
- Your experience is heavily skewed toward reporting, not testing
What they're looking for
- 5-6+ years' experience
- A confident, independent operator - able to own this function end‑to‑end
- Strong commercial mindset and focus on measurable outcomes
- Someone who can translate testing into real business impact
The team
- Reports into Head of Marketing / Customer Experience
- Works alongside marketing, CRM, UX, and product teams
- Dedicated CX function already in place - this role adds deep experimentation capability
Why this role
- Full ownership of experimentation across an entire business
- Opportunity to shape a CRO capability from the ground up
- High visibility across senior stakeholders
- Work in a fast‑growing, modern insurance business
- Flexible hybrid working (only 2 days per month in office)
Package
- Up to £60,000 salary
- Up to 20% discretionary bonus
Interview process
- Stage 1: Intro conversation
- Stage 2: Technical + presentation (experimentation focus)
- Final stage: Leadership discussion
If you're someone who has owned experimentation end‑to‑end and wants a role with genuine autonomy and impact, this is a great opportunity.
CONTACT
Kelsey Norris
Recruitment Consultant
SIMILAR
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London – Hybrid, 2 days per week
Up to £75,000
This is an exciting opportunity to join a growing analytics function within a leading digital consumer business. You’ll work with millions of user interactions, help shape product decisions, and play a key role in understanding customer behaviour, engagement, and retention across a large-scale digital platform.
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To Apply for this Job Click Here
Marketing Automation Engineer
UK Remote
£90,000 + benefits
This is an opportunity to join a commercially focused digital business where technology, customer data and marketing directly influence growth. You will work across engineering, marketing, CRM and data to build automated customer journeys, improve conversion and turn behavioural insights into measurable revenue outcomes.
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£45000 - £55000
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To Apply for this Job Click Here
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London – Hybrid, 2 days per week
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An exciting opportunity has arisen for a Martech Engineer to join a growing digital and performance marketing business at the intersection of technology, data, and marketing. This role offers the chance to build innovative tools, automation solutions, and AI-enabled products that support both internal teams and external clients, while working closely with senior stakeholders across the business. Based on the role brief and accompanying JD, the position combines hands-on engineering with real commercial impact across digital marketing, analytics, and media solutions.
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As a Martech Engineer, you will work closely with senior leadership and cross-functional teams to design, develop, and maintain tools that enable more effective marketing and analytics delivery.
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You will ideally bring:
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- Experience working with APIs, integrations, and automated data workflows.
- Understanding of digital marketing channels such as SEO, paid search, paid social, or content marketing.
- Ability to communicate technical concepts to both technical and non-technical stakeholders.
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How to Apply
To find out more about this Martech Engineer opportunity, please apply with your CV or get in touch for a confidential discussion.
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To Apply for this Job Click Here
This is an opportunity to lead a Data Services function covering Business Intelligence, Data Science, Digital Analytics, and Marketing Technology. You will shape strategy, develop teams, and drive the adoption of AI across data services.
The Company
They are a global organisation operating across data, analytics, technology, and digital marketing. Their teams help clients improve decision-making through measurement, reporting, analytics, and data-driven solutions. As the business continues to grow, they are investing further in their data capability and leadership team.
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£80000 - £90000
+ Advanced Analytics & Marketing Insights
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To Apply for this Job Click Here
Marketing Automation Engineer
You will be responsible for building and enhancing the systems, automations, and data flows that support customer acquisition, conversion, and retention.
Key responsibilities include:
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- Strong commercial experience with JavaScript and Node.js.
- Advanced SQL skills, ideally including BigQuery.
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- Strong understanding of customer data, segmentation, and behavioural analysis.
- Experience building automated customer journeys and lifecycle marketing programmes.
- Knowledge of marketing automation platforms and CRM workflows.
- Experience with API integrations and connecting multiple business systems.
- Understanding of conversion tracking, attribution, and performance measurement.
- Familiarity with remarketing and digital advertising ecosystems.
- Strong stakeholder management skills with the ability to translate business requirements into technical solutions.
Desirable experience includes:
- SendGrid, Klaviyo, or similar marketing platforms.
- AWS services, including serverless technologies.
- Event-driven architectures and workflow automation.
- Affiliate marketing platforms.
- Email deliverability optimisation.
- Attribution modelling or incrementality testing.
- Experience within regulated consumer-facing environments.
What They Offer
- High-impact role with direct exposure to senior leadership.
- Opportunity to shape marketing technology and customer engagement strategy.
- Exposure to advanced experimentation, CRO, AI-enabled workflows, and customer data initiatives.
- Collaborative culture with strong cross-functional partnership.
- Clear opportunity to influence business performance and drive measurable commercial outcomes.
How to Apply
If you’re a Marketing / MarTech Engineer, Growth Engineer, CRM Engineer, or Marketing Automation specialist who enjoys combining technical expertise with commercial impact, apply today to learn more about this opportunity.

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London
£50000 - £55000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
This is an opportunity to join a digital consultancy at the intersection of marketing, data, and technology. You’ll build innovative products, automation solutions, and AI-driven tools that support both internal teams and enterprise clients. If you enjoy solving complex business challenges with modern engineering practices, this role offers plenty of scope for ownership and impact.
The Company
They are a well-established digital and marketing consultancy working with a diverse portfolio of clients across multiple sectors. Combining expertise in technology, data, and digital marketing, they help organisations improve performance through innovative solutions. Their teams operate globally and collaborate across a range of disciplines including analytics, SEO, paid media, content, and technology.
The Role
You will play a key role in designing, developing, and maintaining proprietary MarTech products, automation solutions, and AI-powered tools.Responsibilities include:
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* Developing cloud-native and serverless solutions, with a focus on Google Cloud Platform (GCP)
* Creating API integrations and automated data pipelines
* Supporting the development of AI and agent-based solutions using modern frameworks
* Collaborating with digital marketing teams across SEO, Paid Media, and Analytics to solve business challenges
* Maintaining and enhancing existing internal and client-facing products
* Troubleshooting technical issues and improving platform performance
* Contributing to innovation, best practices, and technical strategy across the engineering function
Your Skills & Experience
* Strong commercial experience with JavaScript, TypeScript, and Node.js
* Experience developing and deploying cloud solutions, ideally within GCP
* Familiarity with serverless architectures and API development
* Experience working with AI tools, LLM applications, or agentic frameworks such as LangChain or CrewAI
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Desirable:
* Experience with BigQuery or other cloud-based data warehouse technologies
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* Experience building dashboards or data visualisation solutions

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Senior Pricing Analyst
London
£50000 - £65000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Senior Pricing Analyst
London | Hybrid | Competitive salary + bonus
An exciting opportunity for a Senior Pricing Analyst to join a growing general insurance pricing function, using data and analytics to directly influence pricing strategy and commercial performance.
The Company
They are a digital insurance business making significant investment in pricing, data and analytics. You will join a collaborative team where your analysis will have clear commercial impact.
The Role
- Develop and optimise segmented pricing strategies.
- Analyse portfolio performance and identify pricing opportunities.
- Build monitoring frameworks to track pricing effectiveness.
- Use Python, SQL, R or SAS to deliver actionable insight.
- Partner with Pricing, Underwriting, Product and Data teams.
Your Skills & Experience
- Strong commercial experience in insurance pricing, modelling or quantitative analysis.
- Good understanding of general insurance pricing and segmentation.
- Experience with Python, SQL, R or SAS.
- Strong analytical and stakeholder communication skills.
What They Offer
- Competitive salary and annual bonus.
- Hybrid working.
- Up to 10% matched pension.
- 25 days’ holiday plus bank holidays.
- Life assurance, income protection and wellbeing benefits.
- Strong career development opportunities.
How to Apply
Apply via LinkedIn or contact me directly!

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Senior Data Analyst
London
£70000 - £75000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Senior Data Analyst
London (Hybrid) | 75k + Benefits
Are you passionate about using data to drive customer growth, retention, and commercial performance? This is an exciting opportunity to join a fast-growing digital business where your insights will directly influence subscription strategy, product development, and audience engagement.
The Company
They are a technology-driven digital organisation with a strong consumer focus and a data-led culture. Operating at scale, they leverage analytics to enhance customer experiences and support sustainable growth across their subscription products. Their collaborative environment brings together product, growth, marketing, and data teams to deliver measurable business impact. With continued investment in data and analytics, this role offers excellent scope for development and influence.
The Role
You will be responsible for delivering actionable insights across the customer lifecycle, helping the business better understand subscriber behaviour and improve key commercial metrics.
Responsibilities include:
- Analyse customer journeys and subscription funnels to identify conversion opportunities and reduce drop-off.
- Track and report on subscription, retention, and engagement metrics through dashboards and regular performance analysis.
- Conduct deep-dive investigations into customer behaviour, retention trends, and audience engagement patterns.
- Develop and refine Lifetime Value (LTV) models to support strategic decision-making.
- Build and enhance churn prediction models to identify at-risk customers and improve retention outcomes.
- Work with large-scale datasets to uncover trends and generate actionable recommendations.
- Partner with product, growth, marketing, and engineering teams to define success metrics and measure performance.
- Ensure high-quality data capture and support improvements to data collection processes.
- Present analytical findings clearly to both technical and non-technical stakeholders.
Your Skills & Experience
- Strong commercial experience in data analytics, customer analytics, lifecycle analytics, or subscription analytics.
- Advanced SQL skills with experience working in cloud-based data warehouse environments.
- Experience creating data models and transforming raw event data into analysis-ready datasets.
- Strong dashboarding and reporting experience using BI tools such as Looker Studio or similar platforms.
- Knowledge of statistical analysis techniques including cohort analysis, experimentation, regression, survival analysis, and predictive modelling.
- Experience developing LTV, retention, or churn analysis frameworks.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex insights and influence stakeholders across multiple business functions.
- Experience with Python or R would be beneficial.
- Exposure to web or app analytics tools such as Google Analytics or Mixpanel would be advantageous.
What They Offer
- Up to 75k
- Hybrid working model with a London-based office.
- Career progression within a growing analytics function.
- Ongoing learning and professional development opportunities.
- Enhanced holiday allowance.
- Additional employee benefits and wellbeing initiatives.
- Opportunity to make a tangible impact in a data-driven organisation.
How to Apply
If you are a Senior Data Analyst looking to work on customer analytics, subscription performance, and predictive modelling in a high-impact environment, apply today through Harnham to find out more.

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Senior Data Analyst
London
£70000 - £75000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
This Senior Data Analyst role is suited to someone with a background in digital, customer, or product analytics who enjoys working with large datasets and influencing business decisions through data. You’ll partner with product, marketing, and growth teams to improve customer retention, engagement, and commercial performance.
The Company
They are a digital-first business with a strong focus on customer growth and product development. Data is central to decision-making across the organisation, with analysts working closely alongside product, marketing, and commercial stakeholders. The business offers the opportunity to work across customer lifecycle, subscription, and behavioural analytics in a collaborative environment.
The Role
- Analyse customer journeys, digital funnels, and user behaviour.
- Identify opportunities to improve conversion, engagement, and retention.
- Build and maintain KPI dashboards and reporting.
- Deliver customer, product, and subscription analytics.
- Develop LTV and churn analysis to support business strategy.
- Partner with Product, Marketing, and Growth teams on experimentation and measurement frameworks.
- Use SQL to query, manipulate, and analyse large datasets.
- Present insights and recommendations to stakeholders across the business.
Your Skills & Experience
- Strong experience in digital analytics, customer analytics, or product analytics and advanced SQL skills.
- Experience working with customer lifecycle, retention, and behavioural data.
- Knowledge of cohort analysis, experimentation, and statistical testing.
- Experience with data visualisation tools.
- Ability to communicate analytical findings to a range of stakeholders.
- Experience working with cross-functional teams.
- Exposure to web or app analytics tools such as Google Analytics or Mixpanel is beneficial.
What They Offer
- Competitive salary and benefits package.
- Hybrid working.
- Opportunity to work on customer and product analytics projects with direct business impact.
- Ongoing learning and development opportunities.
- Clear scope to develop within a growing analytics function.

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