Senior CRM Manager

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London / £50000 - £65000 annum

INFO

Salary

SALARY:

£50000 - £65000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Senior CRM Manager

London (Hybrid working) Up to £65,000
This is an opportunity to join a growing digital growth agency in a senior, client-facing CRM role where strategy, insight, and delivery are equally valued. You will lead end to end CRM projects, act as a trusted advisor to senior stakeholders, and play a key role in shaping high-impact customer engagement programmes.
The Company
They are a fast-growing digital growth agency working with well-known consumer and media brands across the UK. The business is known for its insight-led approach to CRM and customer marketing, combining strategic thinking with hands-on delivery. With a collaborative culture and strong focus on development, they offer a supportive environment where CRM specialists can build breadth and depth in their expertise.
The Role
  • Lead CRM projects across multiple client accounts, owning strategy, planning, and execution
  • Develop multi-channel CRM strategies aligned to commercial and customer objectives
  • Deliver and optimise email, push, and SMS campaigns, including segmentation, automation, and personalised journeys
  • Review existing CRM activity to identify opportunities to improve performance, processes, and efficiency
  • Advise clients on CRM best practice, data usage, and marketing technology
  • Analyse campaign performance and translate insight into clear, actionable recommendations
  • Build strong relationships with senior client stakeholders and contribute to account growth
  • Support and mentor more junior team members through project leadership
Your Skills and Experience
  • Strong commercial experience in CRM within an agency or multi-brand environment
  • Proven ability to define and lead CRM strategy, not just execute briefs
  • Experience working across multi-channel CRM, including email and at least one additional channel
  • Confident communicator, comfortable presenting insight and recommendations to senior clients
  • Analytical mindset with experience using data to inform decision-making
  • Collaborative approach with the ability to lead projects without formal line management
What They Offer
  • Salary up to £65,000 depending on experience
  • Hybrid working with regular time in a central London office
  • Exposure to a wide range of clients and industries
  • Clear opportunities for development and progression within a growing CRM function
  • Supportive, inclusive culture with a strong focus on learning and wellbeing
How to Apply
If you are looking for a strategic, client-facing CRM role where you can make a real impact, apply now to find out more.

CONTACT

Felix Igu

Recruitment Executive

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