Customer Insights Manager

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Leeds / £60000 - £70000 annum

INFO

Salary
SALARY:

£60000 - £70000

Location

LOCATION

Leeds

Job Type
JOB TYPE

Permanent

Lead Customer Insight Analyst

Up to £70,000 + bonus

Hybrid - Leeds (2x days per week)

An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data-led decision making across the organisation.

Key Responsibilities:

  • Own and deliver the customer insight strategy end-to-end
  • Lead LTV modelling and apply outcomes across the business
  • Drive RFM analysis and embed usage across teams
  • Develop and implement customer segmentation for acquisition and retention
  • Support strategic and financial planning through improved LTV and CPA
  • Utilise research data, social listening, and wider insight methodologies
  • Run A/B testing and optimise campaign performance
  • Collaborate with Data Science to apply predictive models

Required Skills & Experience:

  • Strong, hands-on SQL capability
  • Experience using or applying predictive models
  • Experience leading or managing a team is required
  • Confident communicator with strong stakeholder influence
  • Ability to present insights clearly and drive action

Please note we cannot offer sponsorship.

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