Lead Customer Insight Analyst
Leeds / £60000 - £70000 annum
INFO
£60000 - £70000
LOCATION
Leeds
Permanent
LEAD CUSTOMER INSIGHT ANALYST
£60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce
THE COMPANY
UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover.
THE ROLE
Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer Insight. Hands-on leadership role - balance strategic ownership with getting into the data yourself.
WHAT YOU'LL DO
- Own LTV modeling and RFM analysis across the business
- Build customer segmentation frameworks for acquisition and retention programs
- Work with social listening tools and voice of customer data
- Design and analyze A/B tests to optimize campaigns
- Partner with Data Science on predictive models (churn, propensity, scoring)
- Present insights to CMO, CRM Director, and Finance teams
- Manage team of 4 analysts - set direction, develop talent, show what great looks like
KEY PROJECTS
- Azure to Microsoft Fabric migration (starts January)
- Tableau to Power BI migration
- LTV model rollout across organization
- RFM integration into CRM workflows
- Smart Reminders campaign measurement (prescription refills)
WHAT YOU NEED
Essential:
- Strong SQL (querying large datasets, complex joins, optimization)
- Customer segmentation, LTV modeling, or RFM analysis experience
- Understanding of predictive models (churn, propensity, scoring)
- Power BI or Tableau for dashboards
- Team leadership or mentorship experience
- Confident C-suite communicator with energy and presence
Highly Desirable:
- Subscription business or repeat purchase experience
- E-commerce or direct-to-consumer analytics
- Marketing analytics background
- Python or R for data analysis
TECH STACK
SQL (essential) | Power BI (migrating from Tableau) | Azure/Microsoft Fabric | Python (nice to have) | Social listening tools
WHAT'S ON OFFER
- £60K-£70K base + 10% bonus
- Leeds hybrid (2 days/week, near M1)
- Greenfield opportunity to build insight function
- Team will grow significantly if successful
- High visibility with senior leadership
- Mission-driven: helping patients access healthcare
INTERVIEW PROCESS
- 1-hour with Head of Customer Insight (motivations, fit)
- Technical task: dataset + brief, create insight output in Power BI, present findings (~90 mins, preferably F2F Leeds)
- Final interview (senior leadership, offer)
Timeline: 2-3 weeks
HOW TO APPLY
Send CV to Mohammed Buhariwala at Harnham
Keywords: Customer Insight, LTV, RFM, Segmentation, SQL, Power BI, Healthcare, E-commerce, Leeds
SIMILAR
JOB RESULTS
Senior Marketing Analyst
Manchester
£60000 - £65000
+ Digital Analytics
PermanentManchester, Greater Manchester
To Apply for this Job Click Here
SENIOR MARKETING ANALYST – 12-14 MONTH FTC
£65,000 | Fully Remote UK | Gaming
THE COMPANY
Leading UK gaming studio behind globally successful PC and mobile MMO titles with millions of active players worldwide.
THE ROLE
Embedded analytics partner to digital marketing organization. Drive attribution, performance insight, and cross-platform marketing effectiveness. 12-14 month maternity cover starting February with structured handover.
WHAT YOU’LL DO
- Deliver actionable insights on campaign and channel performance
- Build dashboards and performance reports (Tableau preferred)
- Support paid media planning through forecasting, budget tracking, attribution modeling
- QA data flow and tracking accuracy
- Partner with product marketing on PC and mobile performance trends
- Monitor incremental impact and optimize budget allocation
- Conduct cross-platform user behavior analysis
WHAT YOU NEED
Essential:
- PC or mobile gaming experience (NOT console) OR gambling sector background
- Performance marketing, paid media, and attribution expertise
- SQL for data analysis
- Tableau or similar BI tools
- Incremental analysis, budget allocation, forecasting
- Cross-platform user behavior understanding
TECH STACK
SQL | Tableau | Attribution platforms | Google Analytics
WHAT’S ON OFFER
- £65K base salary
- Fully remote UK
- 12-14 month FTC starting February
- Work on globally successful gaming franchise
- Direct impact on marketing strategy
INTERVIEW PROCESS
- Interview with Marketing Lead (45 mins)
- Interview with Lead Marketing Analyst
- Case study task + presentation
- Final interview with senior leadership
Timeline: 2-3 weeks
HOW TO APPLY
Send CV to Mohammed Buhariwala at Harnham
Keywords: Marketing Analyst, Gaming Analytics, Attribution, Tableau, SQL, Performance Marketing, Remote

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Lead Customer Insight Analyst
Leeds
£60000 - £70000
+ Digital Analytics
PermanentLeeds, West Yorkshire
To Apply for this Job Click Here
LEAD CUSTOMER INSIGHT ANALYST
£60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce
THE COMPANY
UK’s largest online healthcare platform delivering prescriptions directly to patients’ homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover.
THE ROLE
Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer Insight. Hands-on leadership role – balance strategic ownership with getting into the data yourself.
WHAT YOU’LL DO
- Own LTV modeling and RFM analysis across the business
- Build customer segmentation frameworks for acquisition and retention programs
- Work with social listening tools and voice of customer data
- Design and analyze A/B tests to optimize campaigns
- Partner with Data Science on predictive models (churn, propensity, scoring)
- Present insights to CMO, CRM Director, and Finance teams
- Manage team of 4 analysts – set direction, develop talent, show what great looks like
KEY PROJECTS
- Azure to Microsoft Fabric migration (starts January)
- Tableau to Power BI migration
- LTV model rollout across organization
- RFM integration into CRM workflows
- Smart Reminders campaign measurement (prescription refills)
WHAT YOU NEED
Essential:
- Strong SQL (querying large datasets, complex joins, optimization)
- Customer segmentation, LTV modeling, or RFM analysis experience
- Understanding of predictive models (churn, propensity, scoring)
- Power BI or Tableau for dashboards
- Team leadership or mentorship experience
- Confident C-suite communicator with energy and presence
Highly Desirable:
- Subscription business or repeat purchase experience
- E-commerce or direct-to-consumer analytics
- Marketing analytics background
- Python or R for data analysis
TECH STACK
SQL (essential) | Power BI (migrating from Tableau) | Azure/Microsoft Fabric | Python (nice to have) | Social listening tools
WHAT’S ON OFFER
- £60K-£70K base + 10% bonus
- Leeds hybrid (2 days/week, near M1)
- Greenfield opportunity to build insight function
- Team will grow significantly if successful
- High visibility with senior leadership
- Mission-driven: helping patients access healthcare
INTERVIEW PROCESS
- 1-hour with Head of Customer Insight (motivations, fit)
- Technical task: dataset + brief, create insight output in Power BI, present findings (~90 mins, preferably F2F Leeds)
- Final interview (senior leadership, offer)
Timeline: 2-3 weeks
HOW TO APPLY
Send CV to Mohammed Buhariwala at Harnham
Keywords: Customer Insight, LTV, RFM, Segmentation, SQL, Power BI, Healthcare, E-commerce, Leeds

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Customer Insights Manager
Leeds
£60000 - £70000
+ Digital Analytics
PermanentLeeds, West Yorkshire
To Apply for this Job Click Here
Lead Customer Insight Analyst
Up to £70,000 + bonus
Hybrid – Leeds (2x days per week)
An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data-led decision making across the organisation.
Key Responsibilities:
- Own and deliver the customer insight strategy end-to-end
- Lead LTV modelling and apply outcomes across the business
- Drive RFM analysis and embed usage across teams
- Develop and implement customer segmentation for acquisition and retention
- Support strategic and financial planning through improved LTV and CPA
- Utilise research data, social listening, and wider insight methodologies
- Run A/B testing and optimise campaign performance
- Collaborate with Data Science to apply predictive models
Required Skills & Experience:
- Strong, hands-on SQL capability
- Experience using or applying predictive models
- Experience leading or managing a team is required
- Confident communicator with strong stakeholder influence
- Ability to present insights clearly and drive action
Please note we cannot offer sponsorship.

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BI Analyst (Contract)
City of London
£500 - £550
+ Advanced Analytics & Marketing Insights
ContractCity of London, London
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Overview:
A fast-growing marketplace is seeking a BI Analyst to take full ownership of their Looker BI environment on a 6-month contract. You will work closely with Insights, Finance, and other cross-functional teams to improve reporting accessibility, optimise BI performance, and establish strong governance and best-practice standards.
This role is fully remote and offers the opportunity to drive BI improvements from concept through to deployment within a small, collaborative team.
Key Responsibilities:
- Design and maintain Looker dashboards that support business decision-making
- Optimise and scale Looker instances to improve performance
- Partner with Insights and Finance teams to enhance reporting and self-service BI
- Establish governance frameworks, BI standards, and reporting best practices
- Own BI tooling operations to ensure reliable, accurate, and accessible reporting
- Lead end-to-end BI improvement projects independently
Required Skills and Experience:
- Strong hands-on experience with Looker and LookML
- Advanced SQL and comfort working across complex data models
- Proven track record in BI optimisation, scaling, or governance
- Experience collaborating with cross-functional teams
- Comfortable working autonomously in a fast-paced environment
Desirable Skills:
- Experience using Data-bricks
- Familiarity with Python
- Background in developing self-service BI frameworks
How to Apply:
If you’re excited by the idea of owning a BI estate and shaping how a business uses data, please apply directly or get in touch with Atif Ahmad for more information.

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CRM Executive
£30000 - £35000
+ Advanced Analytics & Marketing Insights
PermanentEngland
To Apply for this Job Click Here
CRM EXECUTIVE (IGAMING)
UP TO £35,000
FULLY REMOTE (UK-BASED)
Please note, you must be a UK resident to apply and have full right to work.
THE COMPANY
This international online gaming and sports entertainment business operates across multiple regulated markets, offering a broad portfolio of casino and sportsbook products. With a strong focus on user experience, localisation, and engagement, the organisation invests heavily in CRM and digital optimisation to drive player retention and lifetime value.
With teams distributed across Europe and a footprint spanning the UK, LATAM, and additional global markets, the company combines data-driven decision-making with fast-paced delivery. Joining means stepping into a lean, collaborative environment where CRM is central to commercial performance.
THE ROLE
As a CRM Executive, you’ll contribute to both strategy and hands-on delivery across key markets, with a primary focus on the UK and additional exposure to high-growth international regions. Working closely with senior leadership, you’ll take ownership of customer communications, lifecycle journeys, daily engagement, and performance optimisation.
In this varied role, you will:
- Develop a detailed understanding of player behaviour to drive accurate segmentation and targeted communications.
- Plan, build, test, and deploy high-volume CRM campaigns across email, SMS, push notifications, and in-app messaging – including supporting HTML builds.
- Monitor performance KPIs such as engagement, CTR, and conversion, providing clear reporting and actionable insights.
- Oversee day-to-day player engagement, reviewing behavioural trends and issuing personalised offers to support retention and revenue.
- Run A/B tests across channels to improve campaign impact and overall lifecycle performance.
- Support wider CRM initiatives including onboarding new game providers, analysing operator performance, and optimising site layouts for key territories.
- Contribute to the development and optimisation of automated lifecycle programmes.
Approximate time split:
- 60% campaign delivery and player engagement
- 25% analysis, reporting, and optimisation
- 15% strategic CRM projects and collaboration
YOUR SKILLS AND EXPERIENCE
You’ll bring:
- CRM experience, ideally within the iGaming sector – gambling experience is a must!
- Experience with Playtech.
- Strong understanding of lifecycle marketing, segmentation, and multichannel campaign execution.
- Confident communication skills, including the ability to work closely with senior leaders.
- A proactive mindset and the ability to take ideas from concept to delivery.
- Comfortable working at pace, managing multiple campaigns (30+ per week) and shifting priorities.
It’s a bonus if you have:
- Experience with automated lifecycle programmes.
- Familiarity with evaluating game performance or provider contribution.
- Exposure to international markets such as LATAM.
BENEFITS
- Direct exposure to C-suite, with genuine influence on CRM strategy and execution.
- Strategic and hands-on scope in a fast-moving, commercially impactful environment.
- Global remit across multiple markets, not just the UK.

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BI Analyst/Data Analyst
London
£550 - £650
+ Advanced Analytics & Marketing Insights
ContractLondon
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Contract BI Analyst (Looker) – 6 Months – Outside IR35 – £550-£650/day
Location: Remote
Duration: 6 months
IR35: Outside IR35
Day Rate: £550-£650/day
Start: ASAP
The Opportunity
A leading marketplace platform is seeking an experienced BI Analyst with strong Looker & LookML expertise to support a major overhaul of their analytics environment. You will work across engineering and insights functions to improve reporting, rebuild Looker models, and introduce governance standards that enable self-serve analytics.
The organisation has recently moved responsibility for ~80 Looker models into the engineering team. Data quality is currently poor, and they need a contractor capable of operating at scale-not someone who has only worked on one or two models. This role will suit someone who has owned or re-architected large Looker ecosystems.
What You’ll Be Doing
-
Partner with engineering, insights, finance and wider stakeholders to understand reporting needs.
-
Rebuild, optimise and standardise Looker models and dashboards.
-
Improve overall performance, remove ambiguity, and develop self-serve analytics.
-
Establish reporting governance: define what good looks like and drive consistency across teams.
-
Act as a collaborative, hands-on specialist embedded across both insights and engineering.
Required Skills
-
Expertise in Looker & LookML (large-scale environments essential)
-
Strong SQL
-
Proven experience improving data models and dashboard performance
-
Ability to work independently while collaborating with technical and non-technical stakeholders
Nice to Have
-
Python
-
Databricks
Soft Skills
-
Highly collaborative
-
Self-sufficient and proactive
Interview Process
-
Introductory virtual meeting with Engineering Manager
-
Technical session with the data team
-
Final interview with the Insights function

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Data Analyst
London
£300 - £400
+ Advanced Analytics & Marketing Insights
ContractLondon
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Job Title: Data Analyst
Location: Remote
Contract: 3 months
IR35: Outside
Rate: £300-£400 per day
Overview:
You’ll support a major customer loyalty and rewards programme, you’ll help strengthen the data foundation behind their local offers, retailer partnerships, and “offers near me” app features.
Responsibilities:
-
Carry out a full audit of existing offer and partner data, assessing quality, accuracy, completeness, and performance.
-
Cleanse and enrich data using multiple sources (APIs, Companies House, Google Places, Yelp).
-
Improve the accuracy and reliability of partner information and associated deals.
-
Engage with internal and external stakeholders to fill gaps and validate missing data.
-
Produce recommendations and a clear proposal for how partner data should be managed going forward, presenting this back to the business.
Required Skills & Experience:
-
SQL skills.
-
Comfortable cleansing data and using external sources to enrich and validate it.
-
Understanding of the UK retail landscape.
-
Experience working with diverse datasets in start-ups, scale-ups, or audience-based products.
-
Exposure to local business data, housing or demographic datasets.
-
Background in FMCG or public-sector environments is beneficial.
-
Able to translate findings into strategic recommendations.
-
Confidently engaging with external stakeholders.
-
Experience working in an Agile environment.
Nice to Have:
-
Lightdash
-
Looker
-
dbt

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Snowflake Developer
Dallas
$52.51 - $73.51
+ Data Engineering
ContractDallas, Texas
To Apply for this Job Click Here
Harnham, the leading recruitment specialist in Data and AI is currently partnering with a PE-Backed multi-billion dollar retail & ecom business based in Dallas as they undertake a large-scale Data transformation
- Role – Snowflake Developer
- Location – Dallas (on-site)
- Pay – $50 – $70ph
- Length – 3-6 months initial
- Utilization – 40 hr/week
- Benefits – Health, dental, vision, 401k for W2 employees
As a snowflake developer you will be overseeing a migration form Teradata to Snowflake
Key Responsibilities:
- Design and maintain data models and schemas in Snowflake.
- Develop and optimize data pipelines (ETL/ELT).
- Write and tune SQL queries and Snowflake objects for performance and cost.
- Ensure data quality, security, and governance.
- Monitor and troubleshoot data processing and performance issues.
- Collaborate with data engineers, analysts, and business teams.
- Support data migrations and platform enhancements.
Requirements:
- Strong demonstrable Snowflake experience
- Local to the Dallas area and willing to go onsite
- Strong project based experience in driving data transformations E2E
- Do not require sponsorship
This is an excellent opportunity for a skilled Snowflake Engineer to contribute to a high-impact integration project.

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Senior Commercial Data Scientist
New York
$150000 - $180000
+ Advanced Analytics & Marketing Insights
PermanentNew York
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Senior Commercial Data Scientist – Consulting | New York | $150,000-$180,000
Location: Midtown Manhattan (Hybrid)
Salary: $150,000-$180,000 +bonus + benefits
Industry: Revenue Growth Consulting
Company: Confidential (via Harnham)
The Opportunity
Harnham is partnering with a confidential consulting firm that helps global organizations drive revenue through advanced analytics. They’re expanding their client-facing Data Science function and hiring a Senior Commercial Data Scientist to join a high-impact, high-visibility team.
This is not a back-office DS role – you’ll sit directly with consulting teams, present to senior stakeholders, and build models that shape sales, marketing, and customer strategy.
What You’ll Work On
- Predictive modeling & ML for revenue growth
- Customer health scoring & churn prediction
- Next-best-offer and spend forecasting
- ICP modeling & commercial segmentation
- Hands-on technical delivery + mentoring junior DS associates
- Partnering with consultants in client meetings and strategy discussions
Why This Role Stands Out
- Client-facing from day one – influence strategy, not just outputs
- High technical depth – build and interpret ML models end-to-end
- Strong career runway – opportunity to move into BD / pre-sales support within ~12 months
- Forward-looking environment – expansion into AI/agentic solutions planned
- Collaborative, meritocratic consulting culture blending DS + commercial consulting
Ideal Background
- 3-7 years in Data Science (commercial, consulting, or client-facing preferred)
- Strong Python skills; ML modeling expertise
- Quant degree (Math, Stats, Econ, CS, etc.); Master’s a plus
- Experience leading junior analysts/associates
- Excellent communication + stakeholder skills
Compensation & Setup
- Base salary: $150,000-$180,000 (DOE)
- Bonus %
- Hybrid in NYC
- Full benefits package
Interested?
Apply directly or reach out to Harnham for more details. This role offers a rare blend of deep technical ownership, client exposure, and strategic impact.

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VP of Data
New York
$250000 - $275000
+ Advanced Analytics & Marketing Insights
PermanentNew York
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VP of Data
Fintech
Hybrid in NYC area
$250,000 – $275,000 base + equity + benefits
THE COMPANY
Harnham is working with an innovative fintech that creates real economies in virtual worlds to help studios and creators embed frictionless payments and digital currencies.
They are looking for a VP of Data who will lead data strategy, owning everything from infrastructure to insights. The mission: turn raw data into a powerful engine for smarter decisions, faster operations, and bold product innovation-while keeping compliance rock solid.
RESPONSIBILITIES
- Own data strategy, roadmap and vision
- Instill data governance practices, driving governance standards for relevant financial regulations
- Lead data architecture – modernizing data ecosystem, warehouse, data lakes, ETL pipelines
- Lead the company’s data and machine learning strategy
- Partner with cross-functional departments and C-suite stakeholders (engineering, product, marketing, advertising)
- Manage data products – build & scale applications to automate processes
- Oversee business intelligence function – driving insights, dashboards and reports
SKILLS AND EXPERIENCE
- 10+ years in data roles, including 3+ years in leadership (VP/Director).
- Proven success in FinTech, payments, or regulated financial services.
- Expertise in data governance, quality, and risk management.
- Cloud data warehouses (Snowflake, BigQuery, Redshift).
- ETL/ELT, orchestration tools (Airflow, dbt), CI/CD for pipelines.
- BI tools (Looker, Tableau, Metabase), SQL & Python.
- AWS data stack (Redshift, Glue, S3) and Terraform.
Bonus
- Experience in crypto or gaming industries.
- Degree in Computer Science, Statistics, or related field.
BENEFITS
The compensation package contains a base salary, equity and a comprehensive benefits package.
HOW TO APPLY
Please register your interest by sending your CV via the Apply link on this page.
KEY TERMS
Data Science | Business Intelligence | BI | Engineering | Fintech | Production | Real Time | Gaming | Regulation | Python | Compliance | Regulatory | Startup | Executive | Data Governance | Data Architecture | Artificial Intelligence

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Head of Data Management
Nottingham
£80000 - £100000
+ Data Management & Governance
PermanentNottingham, Nottinghamshire
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Head of Data Management
£85,000-£100,000 + Package
Hybrid – Nottingham (3 days a week)
A massive transformation is underway, and this business is looking for a data leader who’s ready to take the reins. This is a brand-new role with huge scope – the chance to rebuild how an organisation thinks about, governs, and uses its data from the ground up.
Reporting directly into the Director, you’ll lead a team of 12 (including four Managers) and take full ownership of data management, governance, and the full data lifecycle. This is a high-impact, highly visible position where you’ll be working closely with Senior Leadership, Technology, Risk and the CDO to drive real change across data quality, privacy and compliance.
THE ROLE
In this strategic, hands-on role, you will:
-
Own and deliver the enterprise Data Management Strategy
-
Lead data stewardship across analytical, operational and policy environments
-
Evolve and mature data governance, data quality frameworks and risk processes
-
Oversee the full data lifecycle – ensuring data is discoverable, trusted and well governed
-
Partner with senior leaders, Risk, the DPO and Technology to meet regulatory standards
-
Play a central role in a major enterprise-wide data transformation
TECHNICAL SKILLSET
-
Strong experience with ETL, APIs and modern cloud data platforms
-
Skilled in SQL and Python (automation a strong advantage)
-
Knowledge of data quality tools (e.g. Informatica)
-
Understanding of data governance frameworks, lifecycle management and architecture
-
Experience working in regulated environments or data-risk heavy settings is a big plus
WHAT THEY’RE LOOKING FOR
-
A proven people leader who has developed and managed high-performing teams
-
Someone who has delivered data management or governance transformations
-
Strong grasp of regulations and data policy (GDPR experience highly beneficial)
-
Confident influencing senior stakeholders and simplifying complex data topics
-
Suitable backgrounds: Data Management, Governance, Data Quality, Architecture,
or technical leaders who’ve moved into strategic roles
WHY APPLY?
If you want real ownership, this is it. A rare opportunity to step into a senior leadership role with the autonomy to rewrite how data is governed across a major organisation. You’ll set the strategy, shape the roadmap and define the future of data for the business.

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Head of Paid Media
Folkestone
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentFolkestone, Kent
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HEAD OF PAID MEDIA
£60,000-£70,000 + BENEFITS
FOLKESTONE – 1-2x A MONTH
Please note: you must have full UK right to work and be able to commute to Folkestone three days per week.
ABOUT THE BUSINESS
This is a fast-growing paid digital agency working with an extensive mix of clients across retail, food delivery, travel, education, and more. The agency operates primarily on long-term retained partnerships but also supports short-term, high-impact campaigns when needed. With rapidly increasing demand and a strong commercial trajectory, the business is known for its integrated digital expertise across paid media, data, content, and digital PR.
This role supports an exceptionally broad client portfolio with around 40 active accounts, ranging from household-name brands to specialist sector organisations. Paid media budgets span from £5,000 per month through to more than £1 million, offering huge variety and strategic challenge.
THE TEAM
You’ll join the Paid Media team, working closely with specialists across digital PR, content, data, and account management. Account managers handle day-to-day client relationships, while this role provides the technical, analytical, and performance-driven paid media leadership.
You’ll report into the Director of Data and lead a team of five, including a senior lead and a manager who directly report into you, with 2-3 paid media executives beneath them. The environment is collaborative and fast-moving, with senior leadership maintaining close involvement and visibility across teams.
With the agency expanding quickly, this role is a backfill in a growing function – offering both stability and the excitement of building new capability.
THE ROLE
This is a hybrid role split evenly between hands-on delivery and strategic team leadership.
You’ll be responsible for driving the direction and development of the Paid Media function while ensuring high-quality execution across all client accounts. You’ll oversee campaigns, shape strategy, guide your team, and contribute commercial insights that influence broader performance and client growth.
Key Responsibilities:
- Leading a team of paid media specialists across search and social channels.
- Overseeing delivery of paid search and paid social activity, including strategic planning and hands-on support where needed.
- Owning performance KPIs across a large and diverse client portfolio.
- Developing paid media strategies across Google, Meta, Bing, TikTok, Instagram, and other major platforms.
- Providing commercial insight and identifying growth opportunities for clients.
- Ensuring high-quality measurement, reporting, and interpretation of conversion data.
- Collaborating with content, digital PR, data, and account management teams.
- Presenting performance updates and technical insights to clients in a clear, actionable way.
- Supporting the department’s growth and helping shape best-practice delivery processes.
SKILLS & EXPERIENCE REQUIRED
Essential:
- Strong technical expertise in paid search (Google Ads experience is a must).
- Experience in paid social highly beneficial.
- Proven leadership experience in a fast-paced agency environment.
- Ability to work across a wide range of budgets and client categories.
- Strong understanding of measurement, conversions, and performance analytics.
- Confident communicator capable of presenting to clients and influencing decision-making.
- Ability to balance strategic thinking with hands-on activation.
Desirable:
- Experience managing large-scale monthly budgets (£1M+).
- Exposure to working across both retained and short-term campaign models.
- Ability to thrive in a high-growth environment where processes are evolving.
WHY APPLY?
- Lead and shape the direction of a growing Paid Media team.
- Work across an exceptionally broad and varied client portfolio.
- Combine hands-on delivery with strategic leadership and commercial influence.
- Join a high-growth digital agency with strong cross-functional collaboration.
- Work closely with senior leadership in an environment that values innovation, data-driven decision-making, and continuous improvement.

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