Senior Loyalty and Success Manager
London / £50000 - £60000 annum
INFO
£50000 - £60000
LOCATION
London
Permanent
SENIOR LOYALTY AND SUCCESS MANAGER
£50,000 - £60,000
LONDON - 3 DAYS A WEEK
*Please note, you must be a UK resident to apply with full right to work in the UK*
THE COMPANY
This UK-based digital lender specialises in simplifying credit access through mobile-first credit cards.
THE ROLE
You'll focus on three main pillars: managing the business's gamification programme to offer customers rewards to boost loyalty, partnerships, and customer experience and journeys.
SKILLS + EXPERIENCE
- Campaign Management experience
- Experience working on loyalty schemes or gamification programmes
- Creative and proactive approach
HOW TO APPLY
If this sounds like the role for you, swiftly send over your CV to Izzi at Harnham by using the link below.
KEY TERMS
IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser, Tag Manager, Tag-manager, Tagging, Tag Management, Set Up Tags, Manage Tags, Manage Tagging, Managing Tags, Managing Tagging, Setting Up Tags, Analytics Tracking, Implement Tags, Implement Tagging, Tagging Implementation, Tag Implementation, Tracking Implementation, Analytics Implementation

SIMILAR
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Commercial Data Analyst
Wimbledon
£65000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentWimbledon, London
Commercial Data Analyst
Up to £80,000
Hybrid – 4 days/week in South West London (5 days during first 3 months)
A digitally-led retail brand within a well-established retail group is hiring a Commercial Data Analyst to help drive smarter, faster decisions across the business. With a balanced mix of e-commerce and brick-and-mortar, the business is profitable and growing-with ambitious digital growth targets for the year ahead.
As the sole embedded data expert in the brand team, you’ll work across Digital, Marketing, Buying, Finance, and Exec stakeholders-responding to ad hoc requests, delivering insightful reporting, and most importantly, using data to proactively influence strategy.
Example projects:
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Spot sales trends (e.g. weather-driven demand spikes) and recommend agile trading or campaign decisions
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Support new store expansion strategy by analysing customer location, order frequency, and market viability
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Evaluate marketing ROI using tools like Fospha and GA; lead incrementality testing across paid channels
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Integrate new data sources (e.g. research, attribution, or behavioural data) to enrich customer understanding
About you:
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3+ years in a data analytics or insight role
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Strong SQL, experience with BigQuery preferred
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Exposure to Python for analysis/modelling
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Skilled in data visualisation (Looker, Tableau, Power BI, etc.)
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Experience in digital, marketing or customer analytics
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E-commerce or retail background a plus
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Naturally curious and proactive-you spot trends and ask questions before others do
Tech Stack: BigQuery (SQL), Python, Looker, Fospha, GA, ContentSquare
Interview Process:
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Intro chat with Chief Digital Officer
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In-person data task with senior stakeholders
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Optional meeting with other senior leaders (Marketing, Finance, COO)
This is a fantastic opportunity for a commercially-minded analyst to step into a role where your insights will directly shape digital growth and brand strategy.
Interested or know someone perfect? Apply now or DM for more details.

Lead Analyst
London
£75000 - £85000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Lead Analyst
Up to £85,000
Hybrid – London
A great opportunity to join a leading consumer goods and food delivery business as a Lead Analyst
THE COMPANY
The business are a leading consumer goods and food delivery business as a Lead Analyst. And they are undergoing a period of rapid growth in which they are opening 100 new stores and growing by 5-10% week on week.
With this period of rapid growth, they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team.
THE ROLE AND RESPONSIBILITIES
- Analyse and enhance key metrics across customer acquisition, retention and revenue generation
- Develop and maintain advanced data models using dbt
- Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency
- Ensure data insights are clear and actionable for driving performance improvements
- Use data to provide strategic solutions that enhance how the business grows and operates as a company
- Communicate complex analysis and data insights to technical and non-technical stakeholders
YOUR SKILLS AND EXPERIENCE
- Strong technical experience in SQL (specifically within Windows Functions), Snowflake, Data Visualisation and Python/R
- Strong background in advanced analytics, predictive modelling and exploratory analysis
- Proven expertise in DBT and reporting
- Strong stakeholder management skills
THE BENEFITS
- Up to £85,000 + bonuses + equity
- Hybrid
- London
HOW TO APPLY
If interested in the role please send your CV to Jordan Victor via the Apply Link below
To Apply for this Job Click Here

Product Manager (Analytics)
London
£45000 - £60000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Product Manager (Analytics)
Up to £60,000 + bonuses
Hybrid – London
A great opportunity to join a fast-growing start-up as a Product Manager specialising in the analytics space.
THE COMPANY
The business is an innovative and fast-growing start-up dedicated to simplifying the life of car owners by bringing a top-quality streamlined experience to the car maintenance industry. Since the business launched in 2017, they have expanded to over 100 towns and cities in the UK and have recently joined forces with a leading retail car group and have now opened operations in France.
Joining the business as a Product Manager, you will be focused on helping the business to grow and scale. Bringing together engineering, design, marketing and operations to constantly improve the service delivered by the business. This will include everything from business casing, A/B testing customer acquisition funnels, adding new features and more.
THE ROLE AND RESPONSIBILITIES
- Defining, communication and executing long-term business strategy of your product line
- Gathering insights about users and translating them into actionable opportunities
- Identifying right success metrics and tracking them over period of time
- Defining, executing and analysing AB tests
- Defining and delivering roadmaps/ business cases and presenting them to stakeholders
- Building world-class product solutions
YOUR SKILLS AND EXPERIENCE
- Proven track record in solving complex business problems and turning solutions into usable products
- Experience turning complex solutions into easy-to-understand product roadmaps
- Experience with A/B testing
- Expertise working in B2C enviroment
- Strong stakeholder management skills
THE BENEFITS
- Up to £60,000 + bonuses
- Hybrid
- London (2/3 days a week)
HOW TO APPLY
If interested in this role please send your CV to Jordan Victor via the Apply Link below
To Apply for this Job Click Here

Analytics Manager (12-month FTC)
London
£55000 - £65000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Analytics Manager – Retention (12-Month FTC, Maternity Cover)
Location: London (Hybrid – 2 days/week in-office near Liverpool Street)
Salary: Up to £65,000
Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer
An established UK fashion retailer is looking for an experienced Analytics Manager – Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.
The Role:
In this role, you’ll lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You’ll manage a small team and work cross-functionally to guide strategy through data-led insights.
Key Responsibilities:
Own and develop retention and customer analytics across the business
Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
Lead test-and-control methodologies and analyse marketing campaign ROI
Deliver insights to optimise customer journeys and enhance retention strategies
Manage and mentor two direct reports
Collaborate across teams including marketing, digital, and data enablement
Tech & Skills Needed:
Advanced SQL skills (essential)
Strong data visualisation experience (e.g. Tableau or Power BI)
Python skills are a plus, but not essential
Proven people management experience
Background in retail, ecommerce or a customer-focused environment preferred
Why Apply?
Work within a tech-forward organisation investing heavily in data and digital
Greenfield opportunity to shape retention analytics from the ground up
Join a supportive, cross-functional analytics team during a pivotal growth phase
Be part of a team using one of the most innovative data platforms in UK retail
Ready to shape the future of customer retention at a major UK brand?
Let’s have a chat – this could be a brilliant move for your next chapter.
To Apply for this Job Click Here

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