Collections Analytics Lead

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London / £80000 - £100000 annum

INFO

Salary
SALARY:

£80000 - £100000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

COLLECTIONS ANALYTICS LEAD

£100,000 + PENSION + BONUS

REMOTE

A growing unsecured consumer lender has a new growth role in the collections department that will hopefully be leading to progressing to a head of role for the successful candidate.

THE COMPANY

This unsecured personal lender who operate through aggregator sites need a collections lead to drive strategy forward on the collections operations and risk strategy front. They provide flexible remote working arrangements, a car allowance and strong bonus & pension.

THE ROLE

You can expect to be involved in the following day to day:

  • Champion customer outcomes by evolving approach to vulnerable customers and forbearance
  • Lead and inspire both internal teams and external partners, holding accountability for productivity, quality, service delivery, and cost efficiency
  • Design and execute a forward-thinking strategy for collections and recoveries that aligns with broader business goals and supports scalable growth
  • Collaborate cross-functionally with Product, Customer Service, and Finance to ensure a cohesive and integrated collections approach
  • Drive data-led initiatives to enhance performance across the collections and recoveries lifecycle
  • Harness technology and innovation to improve customer experience, accessibility, and financial inclusion
  • Ensure regulatory compliance across all collections activities, proactively managing risk and resolving any compliance concerns
  • Streamline operations by optimising workflows and leveraging automation to reduce manual processes and boost efficiency
  • Deliver clear, actionable reporting on key metrics, identifying trends and implementing targeted improvements
  • Set and monitor strategic goals in partnership with senior leadership to reduce delinquency, minimise losses, and maximise recovery rates

SKILLS AND EXPERIENCE

  • 10+ years of collections experience within consumer lending
  • Experience with SQL
  • Good communication skills
  • Strong stakeholder abilities

SALARY AND BENEFITS

  • Car allowance
  • Discretionary Bonus
  • High pension contribution
  • Private Medical

HOW TO APPLY

Please register your interest by sending your CV to Shane McWilliams via the Apply link on this page.


CONTACT

Shane McWilliams

Senior Recruitment Consultant

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