Braze CRM Technology Manager

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London / £350 - £400 day

INFO

Salary
SALARY:

£350 - £400

Location

LOCATION

London

Job Type
JOB TYPE

Contract

CRM Technology Manager (Braze Specialist)

  • 4-Month Contract
  • Hybrid with 2 days per week onsite (London Office)
  • £400 Per Day (Inside IR35)

A leading financial services organisation is seeking an experienced CRM Technology Manager with deep expertise in Braze. This role is critical to a high-profile global CRM migration programme, requiring someone who has successfully led a migration to Braze, can act as the technical subject matter expert, and is confident driving QA and testing processes to ensure flawless delivery.

Key Responsibilities

  • Lead the migration of markets from a legacy CEP to Braze, ensuring stability, consistency, and minimal disruption.
  • Act as the primary Braze expert, providing hands-on technical leadership across configuration, integrations, and feature deployment.
  • Conduct rigorous UAT and QA testing for migrated data and campaigns, ensuring compliance, deliverability, and performance.
  • Partner with CRM, Data, and Engineering teams to validate SDK integrations and align data schemas.
  • Own and refine the migration playbook, sharing best practices across global teams.
  • Explore, test, and roll out new Braze features (e.g. Content Cards, In-App Messaging, Personalised Paths, AI Catalyst).
  • Build and maintain high-quality, scalable templates in Braze (HTML, CSS, Liquid).
  • Support the delivery of a new global contact strategy leveraging Braze's advanced functionality.
  • Ensure data pipelines and integrations remain stable, compliant, and fit for purpose.

Skills & Experience Required

  • Extensive, hands-on experience with Braze (non-negotiable).
  • Proven track record of leading a CRM migration into Braze.
  • Strong technical expertise across SQL, APIs, SDKs, data modelling, and ETLs.
  • Demonstrated ability to conduct QA and UAT with precision and attention to detail.
  • Ability to build and maintain CRM templates (HTML, CSS, Liquid).
  • Experience with warehouse-driven CRM (e.g. Databricks, Hightouch).
  • End-to-end ownership of CRM campaign delivery.

CONTACT

Kitty Herlihy

Principal Recruitment Consultant

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