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CRM Manager
Up to 48k
3 Days In London (Hybrid)

This is an exciting opportunity to shape how a large digital media business engages with its subscriber base at critical payment and renewal moments. You will play a key role in reducing churn, improving payment success rates, and delivering seamless customer experiences through data-led CRM strategies.

The Company
They are a well-established, consumer-focused organisation operating at scale, with a strong emphasis on digital innovation and customer experience. Their subscription-led model puts CRM and lifecycle engagement at the centre of commercial success. Working cross-functionally across product, marketing, and data teams, they are continually evolving their approach to customer retention and billing communications. The business offers a collaborative environment with strong investment in data-driven decision making.

The Role

• Own and optimise the end-to-end CRM strategy for payment and renewal communications
• Design and deliver cross-channel lifecycle campaigns to support subscription retention
• Build automated journeys to manage failed payments and reduce involuntary churn
• Segment users based on behaviour, billing data, and risk profiles to deliver targeted messaging
• Work closely with product and engineering teams to ensure accurate, real-time data triggers
• Analyse performance metrics such as payment success rates and campaign effectiveness
• Run ongoing A/B testing to improve messaging, timing, and channel performance

Your Skills and Experience

• Commercial experience in CRM, lifecycle, or retention marketing within a subscription-based environment
• Hands-on experience with CRM platforms such as Salesforce Marketing Cloud, Braze, Adobe, or similar
• Strong understanding of customer journeys, automation, and segmentation strategies
• Ability to work with billing or transactional data to inform campaign decisions
• Experience collaborating with cross-functional stakeholders across marketing, product, and data
• Analytical mindset with the ability to translate insights into actionable improvements

What They Offer

• Competitive salary package with performance-related benefits
• Hybrid working model with a collaborative office environment in London
• Access to learning and development resources to support career progression
• Comprehensive benefits including wellbeing support, pension contributions, and lifestyle perks
• Opportunity to make a measurable impact within a high-volume, subscription-led business

How to Apply
If you are interested in building impactful CRM strategies within a subscription environment, apply now to learn more.

To Apply for this Job Click Here

To Apply for this Job Click Here

CRM Specialist
London – hybrid 3 days in office
Up to £48,000

This is a highly visible CRM Specialist role focused on subscription lifecycle strategy, where your work will have a direct and measurable impact on customer retention. You will own a critical end of lifecycle project, shaping how customers are engaged around payments and churn prevention at a pivotal moment for the business.

The Company
They are a large, well-established organisation operating in the digital media and subscriptions space, with a diverse portfolio of consumer-facing products. With millions of subscribers and a strong investment in data, CRM and customer experience, they are committed to using insight-led marketing to drive long-term value. The environment is collaborative, with CRM working closely alongside product, design and technology teams.

The Role
You will sit within the lifecycle CRM team, owning strategy for customers at risk of dropping off due to payment issues. This role is focused on defining the right approach rather than hands-on execution, giving you the opportunity to influence direction and see the commercial impact of your work quickly.

• Own the CRM strategy for end of lifecycle and payment-related journeys
• Analyse why subscribers default, lapse or disengage, and identify opportunities to prevent churn
• Segment customers using behavioural and payment data to define targeted communication strategies
• Design and test CRM campaigns across different customer groups to optimise engagement and retention
• Work closely with CRM managers, designers and developers to brief and shape campaigns
• Contribute to future win-back and retention projects as the role evolves
• Play a key role in initiatives linked to upcoming regulatory change, with high business visibility

Your Skills and Experience

• Strong CRM and lifecycle marketing experience within a subscription-based business
• Proven ability to develop customer segmentation and communication strategies using data
• Experience working with CRM platforms such as Braze, Adobe or similar tools
• Comfort working with large customer datasets and CDPs to inform decision-making
• Strategic mindset with the ability to translate insight into clear, actionable plans
• Confidence collaborating with cross-functional teams without owning technical execution

What They Offer

• Private medical insurance including pre-existing conditions
• Generous pension with employer contributions up to 5 percent
• 25 days holiday plus bank holidays and volunteering days
• Enhanced family leave policies
• Wellbeing support including EAP and physical wellbeing benefits
• Extensive training and development, including full access to online learning platforms
• Lifestyle benefits such as fitness discounts, cycle to work and travel schemes

How to Apply
If you are a CRM Specialist looking for a strategic role where you can see the direct impact of your work on subscriber retention, apply now to learn more.

To Apply for this Job Click Here

To Apply for this Job Click Here

Senior CRM Manager – 12-month FTC
London – hybrid, 4 days per week in office(no flex)
Up to 65,000

This is a high impact opportunity to step into a pivotal CRM leadership role during a period of significant transformation. You will join at a critical moment, taking ownership of day-to-day CRM delivery while leading a major CRM platform rollout and wider migration projects. With senior visibility and real influence, this role offers the chance to make a tangible mark on how CRM operates across the business.

The Company
They are a market leading, fast-growing organisation with an exceptional valuation and ambitious growth plans. CRM sits at the heart of their marketing strategy, with strong investment in data, digital and customer experience. The business values pace, ownership and collaboration, offering exposure to senior stakeholders and complex, meaningful projects.

The Role

• Lead operational CRM delivery across email, SMS and direct customer communications
• Own and deliver CRM transformation projects, including the rollout of a new CRM platform and wider migration initiatives
• Drive change management and adoption across teams during platform implementation
• Build more advanced CRM capability across segmentation, behavioural tracking and personalisation
• Manage multi channel campaigns and optimise end to end customer journeys
• Analyse customer journey data and campaign performance, translating insights into clear recommendations for senior leadership
• Oversee audience segmentation and targeting to deliver measurable, data driven outcomes
• Produce regular reporting on CRM performance, engagement and retention
• Partner closely with IT, digital and marketing teams to improve CRM and marketing automation capability

Your Skills and Experience

• Strong hands on CRM experience spanning operations, strategy and project delivery
• Proven capability across CRM strategy and lifecycle marketing, including acquisition, engagement and retention
• Experience delivering multi channel CRM campaigns across digital channels
• Exposure to multiple CRM platforms with genuine hands on involvement
• Experience supporting or leading CRM migrations or major platform changes
• Comfortable operating in fast paced environments and managing complex or challenging stakeholders
• Able to balance strategic thinking with execution and ownership

What They Offer

• A key role in a business critical CRM transformation project
• High visibility within a growing marketing function and exposure to senior leadership
• Strong opportunity to develop and broaden your CRM leadership experience

How to Apply
If you are a CRM leader who enjoys combining strategy, delivery and transformation, apply now to find out more.

To Apply for this Job Click Here

To Apply for this Job Click Here

I’m hiring an SEO Manager to join a major UK retail group and take ownership of SEO performance for a flagship brand.

This is a hands‑on, high‑impact role working across one of the UK’s highest‑traffic retail sites – where SEO directly influences traffic, revenue, and commercial performance.

Up to £45,000
London (Oxford Circus) or Shirebrook – 4 days/week

The company

A leading UK retail group with multiple well‑known brands across sports, premium, and luxury retail.

They operate at scale, with:

• Huge product ranges
• High transaction volumes
• Significant organic traffic across multiple sites

The SEO function sits at the centre of commercial performance, working closely with trading, buying, and digital teams.

The role

You’ll take ownership of SEO for a major retail website, responsible for:

• Driving organic traffic, rankings, and revenue
• Owning and delivering the SEO strategy
• Working closely with internal teams and external agencies

This is not a “manager in name only” role – you’ll be expected to lead while remaining hands‑on day‑to‑day.

What you’ll be doing

• Own SEO performance end‑to‑end – traffic, rankings, and revenue
• Develop and execute the SEO strategy and roadmap
• Conduct keyword research and identify opportunities for growth
• Analyse performance and report on key KPIs and ROI
• Work closely with internal stakeholders across trading, commercial, and product teams
• Manage and collaborate with external SEO agencies
• Oversee technical SEO, content optimisation, and site improvements
• Identify opportunities to improve site architecture and user experience
• Mentor or support junior team members where needed

What you bring

Must‑haves

• Strong hands‑on SEO experience (technical + content)
• Experience working on high‑traffic or large eCommerce websites
• Confidence owning SEO performance for a full site
• Strong understanding of SEO tools and platforms (e.g. Screaming Frog, GSC, GA4)
• Experience working with stakeholders and influencing decisions
• Data‑driven mindset – able to analyse performance and act on it

Nice to have

• Experience in retail or eCommerce (preferred)
• Exposure to managing or mentoring junior team members
• Experience working in fast‑paced, performance‑driven environments

What they’re looking for

• Around 3-5 years’ experience
• Ready to take ownership and step up from Senior Exec level
• Comfortable being hands‑on while leading delivery
• Someone who thrives in a fast‑moving, high‑expectation environment

Why this role

• Own SEO for a major retail brand from day one
• Huge scale and exposure across multiple brands and platforms
• Work in a high‑performance, commercially driven team
• Strong collaboration with senior stakeholders and agencies
• Clear opportunity to grow within a large retail group

Working pattern

• London (Oxford Circus) or Shirebrook office
• 4 days onsite (Mon & Fri fixed office days)
• Fast‑paced, collaborative environment

Interview process

• Initial screening
• Technical SEO interview with hiring manager
• Final onsite interview

If you’re a hands‑on SEO specialist ready to step into a role with real ownership and scale, this is a great opportunity.

To Apply for this Job Click Here

To Apply for this Job Click Here

Qualitative Team Lead

Nottingham (Hybrid, 3 days per week)

£80,000 to £100,000

This is a rare opportunity to lead and shape a qualitative insight function within a business that seamlessly blends creative, strategy, and research. You will have the autonomy to define the qualitative offering while working on high-profile, global brands, with clear visibility at senior leadership level.

The Company

They are a well-established, large-scale creative and brand communications business with a significant in-house insight and strategy capability. Operating a collaborative, integrated model, they bring together creative, data, and research specialists to deliver impactful work for major international clients. The organisation is investing in growing its insight function, with qualitative research playing a central role in that evolution. You will join an environment that values curiosity, innovation, and commercial impact.

The Role

You will take ownership of the qualitative research function, leading both delivery and strategic direction. Responsibilities include:

• Leading and developing a team of qualitative researchers, with responsibility for hiring, coaching, and performance
• Designing and delivering high-quality qualitative research projects across a range of methodologies
• Partnering with account and strategy teams to support key client relationships and drive growth
• Playing a central role on major client accounts, contributing to insight-led decision making
• Introducing and scaling new methodologies, including ethnography, semiotics, and digital or UX research
• Contributing to proposals, pitches, and broader business development activity
• Ensuring high standards of storytelling, presenting insight that drives action
• Collaborating across creative, strategy, and data teams within a matrix structure

Your Skills and Experience

To succeed in this role, you will bring:

• Strong commercial experience in qualitative research within an agency environment
• Proven ability to lead, mentor, and grow a team or practice area
• Deep expertise across qualitative methodologies, with a creative and flexible approach
• Experience working with large, complex or global brands
• Confidence in senior client engagement and stakeholder management
• Commercial awareness, including involvement in proposals, pitching, or account growth
• Interest in innovation, with exposure to areas such as behavioural science, cultural insight, or emerging qual techniques

What They Offer

• Opportunity to shape and grow a qualitative function with genuine autonomy
• Exposure to senior leadership and involvement in strategic decision making
• Strong existing client base with high-profile global work
• Clear progression and the chance to expand influence across insight, strategy, and creative

How to Apply

If you are interested in leading a high-impact qualitative function in a collaborative and creative environment, please apply with your CV.

To Apply for this Job Click Here

To Apply for this Job Click Here

DATA ENGINEER

Up to £60,000+ Benefits

London (Hybrid)

This is a great opportunity to join a high-impact regulatory organisation where you can take ownership of large-scale data platform modernisation and transformation initiatives.

THE COMPANY:

This organisation operates at the heart of the UK healthcare landscape, ensuring high standards of professional practice and safeguarding public health.

They are currently undergoing an ambitious transformation of their data and technology function, with substantial investment being made into modern cloud technologies, data platforms, and analytics capabilities. This transformation is enabling the organisation to unlock greater value from its data, improve operational insight, and support critical decision-making that has a direct impact on healthcare outcomes.

THE ROLE:

You will take ownership of end-to-end data engineering across enterprise data platforms, supporting migration, integration, and modernisation initiatives within a Microsoft cloud environment.

Key responsibilities include:

• Designing and developing scalable data pipelines and ETL processes
• Integrating new data sources, including Dynamics 365, into the enterprise data warehouse
• Leading data migration, cleansing, modelling, and transformation activities
• Supporting the evolution of data platform architecture using Azure technologies
• Ensuring strong data governance, quality, and documentation standards
• Collaborating with BI teams to enable high-quality reporting and analytics delivery

YOUR SKILLS AND EXPERIENCE:

You will bring strong capability in:

• Microsoft SQL Server and data warehousing (Synapse / Fabric / Azure SQL)
• Azure Data Factory, Databricks, and modern ETL tooling
• Data modelling, data migration, and large-scale data transformation
• Building and maintaining cloud-based data platforms
• Working within Agile delivery environments

THE BENEFITS:

You will receive a salary of up to £60,000 depending on experience, along with a comprehensive benefits package and the opportunity to work on enterprise-scale data transformation within a highly modern Microsoft stack environment.

HOW TO APPLY:

Please register your interest by sending your CV to Alfie Turner via the apply link on this page.

To Apply for this Job Click Here

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Data and Business Intelligence Analyst

London/Hybrid

Up to £56,174

Overview

This is a strong opportunity to join a growing Data and Analytics function in a regulated environment, where you will shape reporting, improve data quality, and deliver insight that supports key business decisions.

The Company

They are a well-established organisation with a strong focus on data governance, transparency, and high quality reporting. Their data team works closely with stakeholders across the business to drive improvements in how data is used. You will join a collaborative environment focused on continuous improvement.

The Role & Responsibilities

• Gather and document business and technical requirements
• Deliver datasets, reports, and Power BI dashboards
• Work with stakeholders to improve reporting and data quality
• Support data governance including dictionaries, glossaries, and metadata
• Contribute to data modelling and ETL processes
• Support testing, UAT, and regulatory reporting

Your Skills and Experience

• Strong SQL and Power BI experience
• Good knowledge of DAX and data modelling
• Experience with ETL and data integration
• Strong stakeholder engagement and requirements gathering
• Experience with data governance documentation

To Apply for this Job Click Here