data & AI
Diversity Report
DIVERSITY GUIDES 2022
An in-depth look into diversity within Data & AI, we have been carrying out primary research for a number of years to create annual diversity guides.
Download our previous editions, which have given us unrivalled insight into where the industry currently stands in its push for a more representative workforce.
They are here to highlight where the industry can improve, how it can improve and to help make those improvements.
USA DIVERSITY REPORT
Fundamentally, what you can do with your data and how useful it may be will hinge on its quality.
EU DIVERSITY REPORT
Fundamentally, what you can do with your data and how useful it may be will hinge on its quality.
UK DIVERSITY REPORT
Fundamentally, what you can do with your data and how useful it may be will hinge on its quality.
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CRM Account Manager
London
£300 - £300
+ Advanced Analytics & Marketing Insights
ContractLondon
To Apply for this Job Click Here
Freelance CRM Account Manager
£300 Day Rate | Flexible Working | Part-Time | 3 month initial contract | UK Based Only
This is an opportunity to join a growing specialist CRM and retention consultancy supporting ambitious DTC and e-commerce brands. You’ll take ownership of client relationships, coordinate delivery across an established execution team, and play a key role in ensuring CRM programmes deliver measurable commercial impact.
The Company
They are a specialist CRM and retention consultancy working with e-commerce and direct-to-consumer brands to improve customer engagement, retention and lifetime value. Their expertise spans lifecycle marketing, customer data and CRM strategy, with a particular focus on helping brands maximise performance through email and retention channels. With strong delivery resources already in place, they are now looking for a client-focused contractor to bridge the gap between strategy, execution and client communications.
The Role and Deliverables
- Act as the day-to-day point of contact for a portfolio of e-commerce and DTC clients.
- Manage client communications, ensuring requests, priorities and expectations are handled effectively.
- Coordinate with CRM specialists and delivery teams to keep campaigns, reporting and projects on track.
- Translate strategic objectives into clear deliverables and briefs for internal teams.
- Support clients with CRM, email marketing and retention-related queries, providing informed guidance and recommendations.
- Monitor campaign performance and communicate key insights, risks and opportunities to clients and stakeholders.
Your Skills & Experience
- Strong experience in client account management within an agency, CRM, digital marketing or e-commerce environment.
- Good working knowledge of Klaviyo and a solid understanding of email marketing, lifecycle marketing and retention.
- Experience managing relationships with DTC or e-commerce brands.
- Ability to confidently discuss campaign performance, commercial priorities and CRM initiatives with clients.
- Proven capability coordinating multiple stakeholders, projects and deadlines simultaneously.
- Strong judgement, communication skills and the ability to operate independently.
- Experience balancing client expectations with delivery requirements and business priorities.
- Comfortable working in a remote, entrepreneurial environment with a high level of autonomy.
How to Apply
If you have a blend of CRM knowledge, agency-side account management experience and a passion for helping e-commerce brands succeed, please apply with your CV and details of relevant client accounts you have managed.
To Apply for this Job Click Here
CRM – Account Manager
London
£300 - £300
+ Digital Analytics
ContractLondon
To Apply for this Job Click Here
CRM Account Manager (Part-Time Contract)
London, Mostly Remote
£300 a day
This is an excellent opportunity to join a growing CRM and lifecycle marketing agency supporting a range of ecommerce brands. The assignment offers significant flexibility and the chance to play a key role in managing client relationships, driving commercial outcomes, and helping shape the future growth of the business.
The Company
They are a specialist agency focused on CRM and customer engagement strategies for ecommerce businesses. Working with leading CRM platforms including Klaviyo, Braze, and Customer.io, they help clients maximise customer engagement and revenue performance. As the business continues to grow, they are looking for an experienced CRM professional who can take ownership of client relationships and become a trusted extension of the team.
The Role and Deliverables
- Act as the primary point of contact for a portfolio of ecommerce clients, managing day-to-day relationships and communications.
- Own client conversations around CRM strategy, campaign performance, customer engagement, and revenue opportunities.
- Manage ad hoc client requests, including promotional campaigns, product launches, and performance-driven CRM initiatives.
- Translate client requirements into clear briefs for internal execution teams.
- Set and manage client expectations, ensuring projects are delivered effectively and meet business objectives.
- Support new business activity by participating in client discussions, answering questions, and helping secure new accounts.
Your Skills & Experience
- Strong CRM marketing experience gained within an agency environment.
- Experience working with ecommerce brands and understanding the commercial impact of CRM activity.
- Familiarity with CRM platforms such as Klaviyo, Braze, or Customer.io.
- Proven ability to manage multiple client relationships and operate as a trusted advisor.
- Strong stakeholder management and communication skills.
- Experience in account management, CRM consulting, customer engagement, lifecycle marketing, or similar client-facing roles.
- Comfortable working autonomously and taking ownership of client outcomes with minimal oversight.
- Ability to balance strategic discussions with commercial objectives and client expectations.
How to Apply
If you have a CRM background and enjoy managing client relationships in a fast-paced agency environment, apply today to learn more about this flexible contract opportunity.
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AI Product Director
San Francisco
$275000 - $300000
+ Data Engineering
PermanentSan Francisco, California
To Apply for this Job Click Here
AI Product Director
$275,000-$300,000
Overview
A rapidly growing financial services organisation is seeking a senior AI product leader to help drive its enterprise AI transformation. This role will serve as a key strategic partner to an executive sponsor, translating business objectives into scalable AI solutions and leading delivery across multiple initiatives.
The successful candidate will combine strong product leadership, AI expertise, and execution discipline, overseeing product strategy, technical design, delivery governance, and stakeholder alignment. This position offers significant visibility with senior leadership and the opportunity to influence how AI capabilities are developed and adopted across the organisation.
Key Responsibilities
Strategic Product Design & AI Transformation
- Partner with executive leadership to convert business goals into actionable product and technical roadmaps.
- Conduct discovery sessions with subject matter experts to understand current processes and redesign them using AI-first approaches.
- Develop detailed product requirements, workflow designs, and implementation blueprints for AI-enabled solutions.
- Ensure regulatory, compliance, explainability, and governance requirements are incorporated into product designs from inception.
Product Leadership & Delivery Execution
- Serve as the primary product lead across multiple concurrent AI initiatives.
- Facilitate decision-making, prioritisation, and execution to maintain programme momentum.
- Coordinate efforts among data science, engineering, technology infrastructure, and business teams.
- Establish and maintain standards for documentation, process mapping, and product design reviews.
- Build, mentor, and manage a team of AI Product Managers.
Vendor & Engineering Governance
- Act as the primary liaison for external engineering and implementation partners.
- Evaluate technical proposals, architecture recommendations, and solution designs.
- Ensure development partners deliver against clearly defined specifications and acceptance criteria.
- Define measurable quality standards and testing requirements for milestone approvals.
Quality Assurance & Evaluation Frameworks
- Design evaluation frameworks for AI-enabled systems, including quality controls, review workflows, and performance measurement standards.
- Collaborate with technical teams to create benchmark datasets, validation criteria, and production readiness requirements.
- Support ongoing monitoring and continuous improvement of AI solutions.
Stakeholder Management & Change Leadership
- Drive alignment and adoption across business functions including operations, sales, finance, and risk-focused teams.
- Communicate programme status, risks, trade-offs, and performance metrics to senior stakeholders.
- Lead organisational change efforts and address adoption challenges associated with new technologies.
Required Qualifications
- 8-12 years of product management experience, including successful delivery of AI-enabled products from concept through production deployment.
- Experience contributing directly to AI solution design and product architecture.
- Demonstrated ability to gather business requirements from domain experts and convert them into scalable AI product strategies.
- Experience managing external technology or engineering partners through full delivery lifecycles.
- Proven success leading multiple complex initiatives simultaneously.
- Strong executive presence and ability to influence senior stakeholders across business and technical functions.
- Bachelor’s degree in Business, Computer Science, Engineering, Economics, or a related discipline.
Preferred Qualifications
- Experience within financial services, lending, payments, fintech, or other regulated industries.
- Familiarity with compliance, auditability, and model governance requirements in regulated environments.
- Master’s degree in a relevant field.
- Track record delivering production-scale AI products in fast-paced, growth-oriented companies.
Skills & Competencies
- Advanced understanding of large language models (LLMs), AI agents, orchestration frameworks, model evaluation techniques, and AI risk mitigation practices.
- Knowledge of regulatory frameworks, governance standards, and explainable AI principles.
- Expertise in process discovery, workflow optimisation, and business transformation.
- Strong communication, stakeholder management, and cross-functional leadership skills.
- Ability to balance strategic planning with hands-on execution.
To Apply for this Job Click Here
CRM Account Manager – Contract – Part-Time
London
£275 - £300
+ Advanced Analytics & Marketing Insights
ContractLondon
To Apply for this Job Click Here
CRM Account Manager – Contract – Part-Time
Agency – Ecommerce
London – Remote
£275-£300 per day – Outside IR35
This is an opportunity to join a growing CRM agency supporting ambitious e-commerce brands. You’ll play a key role in managing client relationships, coordinating delivery, and helping the founder create more capacity to grow the business. The assignment offers genuine autonomy, long-term potential, and the chance to become a trusted extension of a specialist agency team.
The Company
They are a specialist CRM and lifecycle marketing agency focused on helping direct-to-consumer brands improve customer retention and long-term value. Working across email marketing, customer data, and customer lifecycle programmes, they support clients with strategic and executional CRM initiatives. With an established delivery team already in place, they are looking for a freelance Client Account Manager to take ownership of day-to-day client management and delivery coordination.
The Role and Deliverables
- Act as the primary day-to-day point of contact for a portfolio of e-commerce clients, building trusted relationships and managing ongoing communication.
- Coordinate internal delivery teams, including CRM specialists, copywriters and designers, ensuring projects are delivered on time and to brief.
- Manage campaign calendars, priorities, approvals and client requests, keeping work moving efficiently across multiple accounts.
- Communicate CRM and email marketing performance insights to clients, identifying issues and ensuring questions are answered confidently.
- Support campaign planning, new product launches, promotional activity and other client initiatives by translating requests into clear actions for the delivery team.
- Work closely with senior leadership to understand strategic priorities while independently managing day-to-day account operations and client expectations.
Your Skills & Experience
- Strong client or account management experience within an agency environment.
- Experience managing relationships with D2C or e-commerce brands.
- Good working knowledge of Klaviyo and a solid understanding of email marketing, lifecycle marketing and customer retention.
- Confidence discussing campaign performance and responding to client questions in a professional and consultative manner.
- Proven ability to coordinate multiple stakeholders, projects and deadlines simultaneously.
- Strong organisational skills, attention to detail and a proactive approach to problem-solving.
- Comfortable working independently, taking ownership and making sound decisions while recognising when escalation is required.
- Experience using project management platforms and collaborating with distributed teams in a remote environment.
How to Apply
If you have a strong background in agency-side account management and CRM and are looking for a flexible freelance opportunity with long-term potential, please apply with your latest CV.
To Apply for this Job Click Here
Lead Data Engineer
$175000 - $210000
+ Data Engineering
PermanentUSA
To Apply for this Job Click Here
Lead Data Engineer
Remote (USA) | $175,000-$210,000
The Role
We are looking for a Lead Data Engineer to provide hands-on technical leadership across data engineering, architecture, and data platform development.
This is a Lead/Principal-level role where you will remain hands-on while setting technical direction, mentoring engineers, and leading complex data initiatives from architecture through implementation.
What You’ll Do
- Design, build, and maintain scalable ELT pipelines and data solutions.
- Lead data architecture, modeling, engineering standards, and best practices.
- Own data transformations and onboarding of new customer data sources.
- Troubleshoot complex customer-facing data issues.
- Improve existing systems through automation, scalability, reliability, and efficiency.
- Lead projects from architecture and planning through deployment and ongoing support.
- Evaluate technical options, communicate tradeoffs, and make recommendations.
- Mentor engineers and contribute to the technical roadmap.
- Manage and lead a small team of Data Engineers, supporting their development and performance.
What We’re Looking For
- 7-10+ years of experience, including 5+ years in Data Engineering.
- Strong SQL and Python skills.
- Deep experience with ELT, data pipelines, and large-scale data ingestion.
- Strong data modeling and architecture experience.
- Experience with Airflow or similar orchestration tools.
- Experience working with large datasets and varying data quality.
- Strong architectural mindset with the ability to make independent technical decisions.
- Experience improving or evolving existing data platforms.
- Previous experience managing a small Data Engineering team is required.
- Strong communication and stakeholder-management skills.
- Experience providing technical leadership and mentoring engineers.
Nice to have: dbt, PostgreSQL, MPP databases, Astronomer/Dagster, healthcare data, and experience across multiple database technologies.
To Apply for this Job Click Here
Data Analyst
London
£350 - £400
+ Advanced Analytics & Marketing Insights
ContractLondon
To Apply for this Job Click Here
6 Months | Remote | Outside IR35
The Role
We are looking for a hands-on Data Analyst to join a fast-growing consumer business, supporting a key product initiative focused on improving local partner discovery and engagement.
You will work with large and sometimes fragmented datasets to identify data quality issues, enrich existing records using external sources and APIs, and create reliable datasets for analysis and commercial activity.
Key Responsibilities
- Analyse, cleanse, match and enrich partner and business data.
- Identify data quality issues, gaps, anomalies and root causes.
- Integrate and analyse external data sources through APIs, including location and business information.
- Build automated workflows for data enrichment, validation and reporting.
- Use AI/LLMs to support data matching, enrichment, validation and analysis.
- Design reporting frameworks for product experiments and A/B tests.
- Analyse product behaviour and experimentation through Amplitude.
- Build and maintain data models using SQL and dbt.
- Develop automated dashboards covering product, partner, campaign and data quality performance.
- Translate complex analysis into clear recommendations for Product, CRM and commercial stakeholders.
Key Experience
- Strong SQL and data analysis skills.
- Hands-on dbt experience.
- Experience using Amplitude for product analytics and/or experimentation.
- Strong experience working with APIs and external datasets.
- Data quality, cleansing, enrichment, matching and validation experience.
- A/B testing and product experimentation.
- BI/dashboarding experience – Lightdash or similar.
- Experience automating data workflows and reporting.
- Practical exposure to AI/LLMs for analytics, data enrichment or automation.
- Strong stakeholder management and communication skills.
Experience within a marketplace, retail, e-commerce, subscription, membership, loyalty or other B2C environment would be particularly beneficial.
To Apply for this Job Click Here
CRO Lead
£35000 - £40000
+ Digital Analytics
PermanentLancashire
To Apply for this Job Click Here
CRO Lead
Lancashire (Hybrid)
£35,000-£40,000
THE COMPANY
Great opportunity for an ambitious CRO Lead looking for a new challenge with a high-end luxury retailer; if you want to work on innovative digital projects for a fast-growing company, this is the role for you!
THE ROLE
In this CRO Lead role, you’ll have the chance to ideate & and analyse split tests, working across a range of digital platforms; you will use GA4, ContentSquare & AB Tasty
YOUR SKILLS AND EXPERIENCE
- Experience in the CRO/Analytics space
THE BENEFITS
- £35,000-£40,000
HOW TO APPLY
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page
KEY TERMS
IBM, Coremetrics, Google Analytics, GA, Omniture, SiteCatalyst, Adobe Analytics, Analyst, Web, Digital, Online, Website, Financial Services, Finance, A/B, Test, Split, Multivariate, MVT, Tracking, Code, Tagging, Tags, Insight, Client, Agency, Management, Strategy, CRO, Conversion, Optimisation, Optimizely, Test and Target, Adobe Target, Maxymiser, VWO, Visual Website Optimiser
To Apply for this Job Click Here
Customer Analyst
£40000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentMerseyside
To Apply for this Job Click Here
Customer Analyst
Merseyside (Hybrid – 3x Days a Week in Office)
£40,000-£45,000
The Company
A leading UK retail business is investing heavily in its data function and is going through a significant period of growth across analytics and data engineering. The Customer Analyst will sit within the Customer & Digital Analytics function, working closely with the Ecommerce team to understand customer behaviour, online performance and opportunities to optimise the digital journey.
The Role
This is a commercially focused Customer Analytics position rather than a dashboarding-only role; you’ll act as a key analytical partner to the Ecommerce function, transforming business questions into analytical problems and using data to identify opportunities and improve customer and commercial performance.
You’ll work across areas including:
- Analysing customer behaviour and ecommerce performance
- Understanding customer journeys and online behaviour
- Investigating changes in basket value and conversion
- Identifying underperforming products and categories
- Analysing website funnels and customer journeys
- Evaluating website changes and UX improvements
- Measuring the commercial impact of data-driven decisions
- Developing automated BI and self-service reporting
- Building new analytical tools, reports and processes
- Presenting complex analysis as clear, commercially focused recommendations
You’ll work closely with senior Ecommerce and Marketing stakeholders, understanding their analytical requirements and helping shape strategic roadmaps.
Your Skills & Experience
- SQL/bigQuery experience
- Exposure to GA4 is highly desirable
The Benefits
- £40,000-£45,000 salary
How to Apply
If you’re a Customer, Ecommerce or Digital Analyst with strong SQL, BigQuery and GA4 experience and you’re looking for a role where your analysis can directly influence customer and commercial performance, apply now for immediate consideration
To Apply for this Job Click Here
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