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CRM Manager (Sportsbook)

Location: Hybrid, London (Wimbledon) / UK
Salary: £40,000 – £50,000 per annum + Bonus
Employment Type: Full-Time, Permanent

About the Opportunity

An exciting opportunity has arisen for an experienced CRM Manager to join a fast-paced and growing online sports betting and gaming business. This role will focus on driving customer engagement, retention, and revenue growth through highly targeted CRM campaigns and promotions across the UK market.

If you’re passionate about sports, data-driven marketing, customer engagement, and delivering impactful campaigns, we’d love to hear from you.

Key Responsibilities

• Develop a deep understanding of the sportsbook customer base through segmentation and behavioural analysis.
• Plan, execute, and optimise CRM campaigns across email, SMS, push notifications, and in-app messaging.
• Build, test, and deploy marketing communications, ensuring accuracy and effectiveness.
• Monitor campaign performance and analyse KPIs including engagement, click-through rates, retention, and conversion.
• Deliver targeted offers and promotional campaigns based on customer behaviour, player profiles, and sporting events.
• Manage sportsbook promotions from concept through to execution, quality assurance, and reporting.
• Collaborate closely with acquisition, compliance, product, and other internal teams to ensure successful campaign delivery.
• Support A/B testing initiatives to improve engagement and customer lifetime value.
• Contribute to CRM automation projects and customer journey optimisation.
• Maintain strong internal stakeholder communication around upcoming campaigns and promotions.

Skills & Experience

• Minimum 2 years’ experience in CRM, retention marketing, or a similar marketing role.
• Strong understanding of CRM platforms and campaign management.
• Experience within online gaming, sports betting, gambling, entertainment, or digital consumer businesses is highly desirable.
• Passion for sports and strong awareness of major sporting events relevant to UK audiences.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Excellent organisational skills with strong attention to detail.
• Ability to work effectively in a fast-moving environment and manage multiple projects simultaneously.
• Strong communication and stakeholder management skills.
• Bachelor’s degree in Marketing, Business, or a related field preferred.
• Fluent written and spoken English.

Benefits

• Competitive salary of £40,000 – £50,000
• Performance-related bonus scheme
• Hybrid working model
• 25 days annual leave plus bank holidays
• Private healthcare
• Company pension scheme
• Training and professional development opportunities
• Modern office environment
• Career progression within a growing international business
• Regular team socials and company events

How to Apply

If you’re interested in this opportunity, please apply via LinkedIn with your updated CV.

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Director of Data

Location: Remote (US)

Salary: $250,000 – $300,000 + 20% bonus + benefits

This is a high-impact leadership opportunity to shape the future of enterprise data within a large-scale, mission-driven organisation. You’ll lead a sizeable data engineering function and play a pivotal role in transforming how data powers AI, digital experiences, and business decision-making across the enterprise.

The Company

They are a large, financially strong organisation operating at significant scale within a highly regulated environment. With millions of customer interactions, complex operational ecosystems, and substantial investment in AI and digital transformation, data sits at the heart of their long-term strategy. Leadership is focused on moving beyond traditional reporting towards real-time, AI-enabled data products and conversational experiences.

The Role

You will be responsible for leading the enterprise data engineering organisation, defining the platform strategy, and enabling scalable, AI-ready data products.

Key responsibilities include:

• Define and execute the enterprise data platform strategy and roadmap
• Lead a team of approximately 60 data professionals across a blended permanent and contractor workforce
• Own the delivery of scalable data platforms, pipelines, APIs, streaming capabilities, and real-time integrations
• Drive platform reliability, performance, observability, data quality, and cost optimisation
• Partner with Data Science, AI Engineering, Governance, and Product teams to deliver AI-ready data products
• Lead the shift from traditional dashboard-driven analytics to AI-powered, conversational data consumption
• Establish standards for data modelling, metadata, lineage, governance, and platform operations
• Influence enterprise-wide modernisation initiatives with strong executive visibility

Your Skills & Experience

• Strong leadership experience within enterprise data engineering and platform organisations
• Deep, hands-on experience with Snowflake in a large-scale production environment
• Expertise across cloud data platforms, ELT frameworks, data operations, streaming, and APIs
• Proven success leading large engineering teams and managing blended permanent and contract resources
• Experience building modern, scalable data platforms that support AI, machine learning, or GenAI initiatives
• Strong understanding of data governance, quality, metadata, lineage, and operational excellence
• Excellent stakeholder management and the ability to influence senior leadership
• Experience within healthcare, financial services, retail, or another regulated industry is advantageous

What They Offer

• Base salary of $250,000 to $300,000
• 20% annual bonus
• Comprehensive healthcare and retirement benefits
• High-profile leadership role reporting into senior executive leadership
• Opportunity to shape enterprise data strategy during a major AI and digital transformation programme
• Significant scope, visibility, and long-term career growth

How to Apply

If you’re an enterprise data leader with deep Snowflake expertise and a passion for building AI-ready data platforms at scale, apply today to discuss this opportunity in confidence.

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CRM Manager (Sportsbook)
Fully Remote (UK) | Up to £50,000

Are you passionate about customer engagement, CRM strategy, and data-driven marketing? This is an exciting opportunity to join a fast-paced digital business where you’ll take ownership of Sportsbook CRM campaigns, helping to drive customer retention, engagement, and revenue through personalised communications and innovative customer journeys.

The Company
They are a well-established online consumer business operating across international markets. With a strong focus on customer experience and digital innovation, they use data and technology to deliver highly engaging marketing campaigns. The organisation offers a collaborative environment where CRM plays a central role in commercial success. This is an opportunity to join a growing team with excellent scope for development and ownership.

The Role
You will be responsible for delivering impactful CRM activity across the Sportsbook customer base, using insights and segmentation to drive engagement.
Responsibilities include:

• Developing customer segmentation strategies based on behavioural and transactional data
• Planning, building, and executing CRM campaigns across email, SMS, push notifications, and in-app channels
• Monitoring campaign performance and reporting on key engagement and conversion metrics
• Creating and optimising targeted offers to increase retention and customer value
• Managing promotional campaigns from setup through to quality assurance and delivery
• Designing and supporting A/B testing initiatives to improve campaign effectiveness
• Developing automated customer journeys and personalised communication flows
• Partnering with acquisition, compliance, and wider business teams to ensure successful campaign delivery

Your Skills & Experience

• Strong commercial experience within CRM, retention marketing, or customer lifecycle marketing
• Experience delivering multi-channel CRM campaigns across digital channels
• Strong understanding of customer segmentation and personalisation techniques
• Analytical mindset with the ability to translate campaign data into actionable insights
• Experience using CRM platforms and marketing automation tools
• Excellent organisational and stakeholder management skills
• Passion for sports and understanding of major sporting events and customer engagement trends
• Experience within gaming, betting, entertainment, or a similar consumer-focused industry would be beneficial

How to Apply
To find out more about this CRM Manager opportunity, apply now with your CV and we will be in touch to discuss the role in more detail.

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DATA ANALYST
REMOTE (ONE DAY A MONTH IN LEEDS OFFICE)
UP TO £46,000

This is an opportunity to join a highly respected organisation at the intersection of workforce strategy, analytics, and policy. As a Data Analyst, you will play a key role in shaping evidence-based decisions that influence workforce planning, pay frameworks, and long-term organisational strategy. You’ll work on complex analytical challenges whilst engaging with a broad range of senior stakeholders.

ROLES AND RESPONSIBILITIES:
The Data Analyst will:

• Deliver workforce, pay, and reward analysis to support strategic decision-making.
• Build and maintain complex Excel-based models to forecast workforce and financial outcomes.
• Develop cost modelling for pay proposals, policy changes, and workforce initiatives.
• Create scenario analysis and long-term forecasts incorporating variables such as workforce growth, attrition, and inflation.
• Analyse large and complex datasets to identify trends, risks, and opportunities.
• Translate business and policy questions into analytical specifications and modelling frameworks.
• Produce clear reports and recommendations for non-technical audiences.
• Present findings and analytical insights to senior stakeholders.
• Collaborate with policy teams and external stakeholders to support evidence-based decisions.
• Contribute to the ongoing development of analytical methodologies and best practices.

YOUR SKILLS AND EXPERIENCE:

The ideal candidate will have the following skills and experience:

• Advanced Excel skills, including building complex models from scratch.
• Experience using formulas, Pivot Tables, charts, VBA, and macros.
• Strong analytical and quantitative problem-solving capability.
• Experience modelling complex business, workforce, or financial scenarios.
• The ability to work with large datasets and extract meaningful insights.
• Excellent written and verbal communication skills.
• Experience presenting technical information to non-technical stakeholders.
• Strong stakeholder management and relationship-building skills.
• A STEM degree, ideally within mathematics, statistics, economics, or a related discipline.
• The ability to work independently and manage competing priorities.

APPLY BELOW!

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Lead Analyst – Debt Analytics
Midlands
50-80k dependent on level

An exciting opportunity for a Lead Analyst to join a growing analytics team focused on portfolio performance, collections strategy, and client insight. This role offers a blend of technical analysis, stakeholder engagement, and strategic decision-making, making it ideal for someone who enjoys turning data into commercial outcomes.

The Company
This organisation is a leading data and analytics business that supports clients across a range of industries. They have built a strong reputation for delivering insight-driven solutions and provide excellent opportunities for internal progression. With a collaborative culture and varied project work, they offer an environment where analytical professionals can develop and make a real impact.

The Role

• Analyse and optimise the performance of collections, recoveries, or insolvency portfolios
• Deliver reporting, insights, and recommendations to internal and external stakeholders
• Identify trends, risks, and opportunities through data analysis
• Support customer segmentation and portfolio strategy development
• Drive process improvement and automation initiatives
• Collaborate with operational teams to improve portfolio performance
• Mentor and support junior analysts where required

Your Skills & Experience

• Strong commercial experience within collections, recoveries, insolvency, credit risk, or portfolio analytics
• Advanced SQL skills
• Experience producing actionable insights from large datasets
• Strong communication and stakeholder management skills
• Excellent analytical and problem-solving abilities
• Python experience is advantageous but not essential

What They Offer

• Competitive salary and comprehensive benefits package
• Clear progression opportunities within a growing analytics function
• Exposure to a variety of projects and client portfolios
• Hybrid working pattern with four days in the office and Fridays remote
• Supportive culture with a strong focus on development and learning

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LEAD COLLECTIONS ANALYST

SALARY BETWEEN £50,000-£80,000

NOTTINGHAM

4 DAYS A WEEK IN-OFFICE

Harnham are working with a leading analytics and data-driven organisation to recruit a Lead Analyst into their growing team. This is a fantastic opportunity to combine hands-on analytical work with stakeholder engagement, delivering valuable insights that influence business performance and strategy.

THE COMPANY

This organisation is a well-established analytics and data-driven business that supports organisations across a range of sectors with insight-led decision making and customer management strategies. With a strong reputation for innovation, collaboration, and employee development, they offer a supportive environment where analysts are given exposure to a broad range of projects and stakeholders. The business is known for its positive culture, excellent career progression opportunities, and a track record of retaining and developing talented individuals over the long term.

THE ROLE

As a Lead Analyst, you will be responsible for analysing portfolio performance, uncovering trends, and delivering insights that drive better decision-making. This role combines technical analysis with regular client and stakeholder engagement, making strong communication skills essential.

Specifically, you can expect to be involved in:

• Analysing portfolio performance and identifying key trends, opportunities, and risks.
• Producing reporting and insight generation to support operational and strategic decisions.
• Presenting findings and recommendations to both internal and external stakeholders.
• Supporting process optimisation initiatives to improve efficiency and outcomes.
• Developing customer segmentation strategies and analytical frameworks.

SKILLS AND EXPERIENCE

The successful Lead Analyst will have the following skills and experience:

• Strong SQL skills and experience working with large datasets.
• Experience delivering analytical insights and recommendations to stakeholders.
• Excellent communication and presentation skills.
• Background in portfolio analytics, collections, insolvency, credit risk, or a related analytical environment.
• Experience using Python would be advantageous.

BENEFITS

The successful Lead Analyst will receive a salary up to 80,000 as well as a comprehensive benefits package.

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CRM Manager

£45,000 – £50,000

Remote

This is an excellent opportunity for a CRM professional who enjoys combining customer insight, campaign delivery, and data-driven decision-making. You will have the chance to shape customer engagement strategies, optimise lifecycle communications, and make a measurable impact on retention and revenue performance.

The Company

They are a fast-growing digital business operating within a highly engaged consumer market. With a strong focus on customer experience, they leverage data, technology, and marketing innovation to create personalised customer journeys. The organisation offers a collaborative environment where marketing, analytics, and commercial teams work closely together to drive growth and customer value.

The Role

• Develop customer segmentation strategies using behavioural and engagement data.
• Plan, build, test, and execute CRM campaigns across email, SMS, push notifications, and in-app channels.
• Monitor campaign performance and deliver actionable insights to improve engagement and conversion.
• Deliver targeted promotional activity tailored to customer preferences and behaviour.
• Work closely with cross-functional teams to ensure successful campaign execution.
• Manage marketing promotions from setup through to launch and performance analysis.
• Support A/B testing initiatives to optimise communications and customer journeys.
• Contribute to the development of automated lifecycle and trigger-based marketing programmes.
• Maintain clear communication with internal stakeholders on campaign plans and results.

Your Skills & Experience

• Strong commercial experience within CRM, retention, or lifecycle marketing.
• Experience using CRM platforms and campaign management tools.
• Experience within the gambling or gaming sector.
• Ability to analyse campaign performance and translate findings into business actions.
• Data-driven mindset with strong analytical and problem-solving skills.
• Excellent organisational skills and attention to detail.
• Strong stakeholder management and communication abilities.
• Interest in sports and an understanding of customer engagement within consumer-focused environments.
• Experience in gaming, entertainment, or other high-volume customer businesses would be advantageous.

What They Offer

• Competitive salary and benefits package.
• Hybrid working environment.
• Opportunity to work on advanced personalisation, automation, and CRM initiatives.
• Exposure to a highly data-driven marketing function.
• Clear career progression and professional development opportunities.

How to Apply

Apply with your CV to discuss this CRM Manager opportunity in confidence.

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Director of Product Engineering
London | Up to £150,000
Hybrid (4 Days per Week in Office)

This is an exceptional opportunity for a senior technology leader to shape the future of a growing Data & AI business. You’ll play a pivotal role in building and scaling a high-performing Product Engineering function, driving the development of innovative data-driven products used by enterprise clients.

The Company
This organisation develops sophisticated products that combine customer data, advanced analytics, AI, and software applications to help businesses make better commercial decisions. With an established client base and ambitious growth plans, they are investing heavily in their engineering capability to create scalable, repeatable, and reliable product solutions. Their culture values technical excellence, innovation, and continuous improvement, providing a strong platform for senior leaders to make a meaningful impact.

The Role
You will:

• Lead multidisciplinary teams across Data Science, Data Engineering, Platform Engineering, and Application Development.
• Drive technical strategy, architecture, and engineering excellence across the product portfolio.
• Own the end-to-end delivery of scalable, production-ready data and AI solutions.
• Provide hands-on technical leadership through architecture reviews, problem-solving, technical validation, and code reviews where appropriate.
• Build strong engineering practices across software development, data platforms, testing, deployment, and operational support.
• Develop and mentor technical leaders, creating a culture of accountability, learning, and continuous improvement.
• Champion the adoption of AI-enabled development practices to improve quality and delivery speed.
• Collaborate with senior stakeholders and enterprise clients to provide technical leadership on complex initiatives.
• Influence the evolution of cloud, data, and application platforms, ensuring they support future growth.

Your Skills & Experience

• Strong experience leading engineering, data, and analytics teams within a product-led environment.
• Commercial expertise across software engineering, data engineering, and data science functions.
• Hands-on knowledge of cloud technologies, particularly Azure and modern data platforms.
• Strong understanding of Python, SQL, data architecture, distributed systems, and production environments.
• Experience delivering machine learning, AI, or advanced analytics solutions into production.
• Ability to balance strategic leadership with technical involvement in complex projects.
• Strong stakeholder management skills with experience engaging both technical and executive audiences.
• Passion for building teams, improving engineering standards, and driving organisational change.

What They Offer

• Salary up to £150,000.
• Hybrid working with four days per week in their London office.
• Significant influence over technology strategy, architecture, and product direction.
• Opportunity to build and scale a high-performing Product Engineering organisation.
• Exposure to cutting-edge AI, machine learning, and data-driven product development.
• Excellent career progression within a rapidly growing business.

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CRM Manager

£45,000 – £50,000

Fully Remote in the UK

The Company

This is an international online gaming and sports betting business with a strong presence across regulated and emerging markets. The business operates across multiple international territories, with the UK and Mexico among its key markets. The wider team is international, with a significant proportion based in Bulgaria, while the Head of CRM is UK-based. The company has a strong focus on customer experience, localisation and data-driven engagement, using CRM and digital marketing to build long-term customer relationships.

The Role

As CRM Manager, you’ll take ownership of CRM activity across the UK and Sweden, with a particular focus on the Sportsbook customer base. You’ll be responsible for managing campaigns from planning through to execution, analysing customer behaviour, developing segmentation and using testing and personalisation to improve engagement. You’ll also manage two CRM Executives, providing direction and ensuring campaigns and promotions are delivered accurately and effectively. This is a highly autonomous role. You’ll need to be comfortable identifying what needs to be done, taking ownership and getting on with it without needing everything spelled out. You’ll also work closely with senior stakeholders and have exposure to the CEO, so strong communication skills and the confidence to operate at a senior level are important.

Key responsibilities include:

• Developing a strong understanding of the Sportsbook customer base through customer segmentation and behavioural analysis.
• Planning, creating and executing CRM campaigns across email, SMS, push notifications and in-app messaging.
• Setting up, loading and testing HTML emails to ensure accuracy and performance.
• Monitoring campaign KPIs including engagement, click-through rates and conversions.
• Analysing campaign performance and providing actionable recommendations.
• Monitoring player activity and using customer behaviour and profiles to deliver targeted offers.
• Managing Sportsbook promotions from operational setup through to content review and QA.
• Developing and optimising automated, trigger-based customer journeys.
• Supporting A/B testing strategies to improve engagement and conversion.
• Working closely with Acquisition, Compliance and other internal teams.
• Managing and supporting two CRM Executives.
• Keeping stakeholders informed on upcoming campaigns, promotions and activity.

Your Skills & Experience

I am looking for someone with:

• Good CRM experience
• Hands-on experience working with CRM tools and campaign management platforms.
• A strong analytical mindset and a genuine interest in using data to drive decisions.
• Experience managing campaigns across multiple channels.
• Strong organisational skills and exceptional attention to detail.
• The ability to manage multiple priorities and work effectively under pressure.
• A genuine passion for sport and a good understanding of key sporting events relevant to the UK audience.
• Previous experience within gaming, gambling, sports betting or entertainment would be advantageous.
• Excellent written and spoken English.
• Strong communication and interpersonal skills.
• The confidence and autonomy to work with senior stakeholders and take ownership of your work.

Experience with Playtech IMS would be a strong plus, but is not essential. Previous people-management experience is not required: the key is that you’re ready to step into a management position and take ownership of the function.

The Benefits

• £45,000 – £50,000 salary
• Fully remote in the UK

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

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Data Analyst

Remote – Leeds (1x day per month in the office)

£40,000-£46,000

The Company

They are a well-established organisation that provides strategic guidance, research, and workforce insight to employers operating within a large and complex sector. Their work helps shape workforce policy, improve organisational effectiveness, and support evidence-based decision-making. With a collaborative and supportive culture, they offer the chance to work on projects that have meaningful real-world impact while developing your analytical and stakeholder management skills.

The Role

You will play a key role in delivering workforce analytics and modelling projects that support strategic decision-making and policy development.

Responsibilities include:

• Developing and maintaining analytical models to assess the impact of pay, reward, and workforce initiatives
• Building scenario modelling and forecasting solutions to support business planning
• Analysing large and complex datasets to identify trends, risks, and opportunities
• Producing clear reports and presenting findings to both technical and non-technical audiences
• Translating business and policy questions into analytical solutions
• Managing workforce and pay datasets, ensuring data quality and accuracy
• Partnering with a wide range of stakeholders to provide insight and recommendations
• Supporting survey design, data collection activities, and wider analytical programmes
• Contributing to continuous improvement within the analytics function and supporting less experienced colleagues where required

Your Skills & Experience

• Advanced Excel skills and strong experience working with large, complex datasets
• Proven ability to develop analytical models and deliver scenario-based analysis
• Strong statistical and quantitative analytical skills
• Excellent communication skills with the ability to explain complex findings clearly
• Experience managing multiple priorities and delivering high-quality work in a fast-paced environment
• Strong stakeholder engagement and relationship-building skills
• Experience using tools such as Python, R, SPSS, Power BI, or similar analytical and visualisation platforms is advantageous
• Exposure to workforce analytics, reward, employment relations, healthcare, or public sector environments would be beneficial

What They Offer

• Competitive salary and benefits package
• Flexible hybrid working
• Exposure to high-profile strategic projects
• Opportunities to influence organisational decision-making
• Excellent professional development and career progression opportunities
• Supportive and collaborative working environment

How to Apply

If you’re interested in a Pay and Workforce Analyst opportunity where you can combine advanced analytics, stakeholder engagement, and strategic impact, apply today to find out more.

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Data Analyst

London or Leeds/Hybrid

Up to £46,000

The Overview

This is a rare opportunity to join a highly respected organisation at the centre of workforce strategy and reward analysis. You will play a key role in delivering evidence-based insights that influence large-scale workforce planning and pay decisions, while working with senior stakeholders across a complex public sector environment.

The Company

They are a national membership organisation that supports employers across a large and complex workforce landscape. Their analytics function provides independent, evidence-led insight to support workforce strategy, pay modelling and policy development. The team works closely with senior leaders, policy specialists and external stakeholders to ensure decisions are informed by robust analysis. Operating in a politically sensitive environment, they are committed to delivering objective, high-quality evidence that stands up to scrutiny.

The Role

You will join a small, established analytics team and report directly to the Head of Analytics. Responsibilities include:

* Delivering workforce and pay analysis to support strategic decision-making and policy development

* Building and maintaining complex Excel-based workforce and financial models

* Modelling the impact of pay changes, workforce growth, retention trends and employment policy proposals

* Developing costings and long-term forecasts using scenario modelling techniques

* Analysing large workforce and payroll datasets to identify trends, risks and opportunities

* Translating policy questions into analytical specifications and actionable insights

* Producing clear reports and recommendations for senior, non-technical stakeholders

* Presenting findings and technical advice to leadership teams and external partners

* Supporting peer review processes and contributing to analytical best practice

* Building relationships with a wide range of stakeholders across policy, workforce and reward functions

Your Skills & Experience

* Advanced to expert-level Excel skills, including complex modelling, Pivot Tables, formulas, VBA and macros

* Strong analytical experience modelling complex financial or workforce scenarios

* Experience working with large, complex datasets and generating actionable insights

* Ability to explain technical findings clearly to non-technical audiences

* Strong stakeholder management and communication skills

* Comfortable working independently and managing changing priorities

* Experience with Power BI, Python, R or SPSS would be beneficial

* Exposure to workforce analytics, reward analysis, public sector data or policy-driven environments is advantageous

What They Offer

* Salary up to £46,000 depending on experience

* Hybrid working with offices in London or Leeds

* Opportunity to work on high-profile workforce and pay analysis projects

* Exposure to senior stakeholders and strategic decision-making

* Established role with long-term stability and potential future line management responsibilities

* Collaborative and supportive analytics team environment

* Excellent opportunity to deepen expertise in workforce analytics, modelling and policy impact assessment

How to Apply

If you are an analytically minded professional with exceptional Excel modelling skills and experience delivering complex workforce or financial analysis, please email me:

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