Charge Back Specialist

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City of London / £150 - £195 day

INFO

Salary

RATE:

£150 - £195

Location

LOCATION

City of London

Job Type
JOB TYPE

Contract


CHARGE BACK SPECIALIST

LONDON - 5 DAYS ONSITE

12 MONTH CONTRACT

INSIDE IR

£195 PER DAY


This is an opportunity to join a business at a pivotal stage in the evolution of its fraud function. You will play a key role in moving the organisation from a reactive approach to a more strategic fraud prevention capability, combining hands-on case management with process improvement and long-term fraud reduction initiatives.

The Company

They are a well-established consumer-facing organisation with a significant eCommerce presence and high transaction volumes. Their focus is on delivering a secure and seamless customer experience while continuously strengthening fraud prevention capabilities. As part of a wider transformation programme, they are investing in improved processes, controls and frameworks to reduce fraud risk and chargeback volumes.

The Role and Deliverables
  • Analyse fraud and chargeback case backlogs to identify recurring patterns, trends and root causes.
  • Investigate and manage chargeback and product fraud cases, ensuring timely resolution and effective outcomes.
  • Develop and implement fraud prevention frameworks, processes and controls to reduce future fraud volumes.
  • Produce reporting and insights that support fraud strategy and operational decision-making.
  • Collaborate with Fraud, Product and Operational teams to enhance fraud prevention capabilities.
  • Recommend and support the implementation of best practice fraud controls within an eCommerce environment.
Your Skills & Experience
  • Strong experience in chargebacks, payment fraud or fraud operations.
  • Strong understanding of chargeback processes, dispute management and fraud investigation workflows.
  • Ability to analyse fraud trends and identify opportunities for preventative action.
  • Experience designing and implementing fraud controls, frameworks and operational processes.
  • Background within eCommerce, online retail or high-volume transaction environments.
  • Strong analytical, stakeholder management and communication skills.
  • Knowledge of card payment schemes, chargeback regulations or fraud monitoring tools is beneficial.
  • Experience producing actionable fraud reporting and insights is advantageous.

CONTACT

Mark Brooks

Senior Recruitment Consultant

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