Lead AI Engineer

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London / £100000 - £115000 annum

INFO

Salary

SALARY:

£100000 - £115000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Lead AI Engineer

London (Hybrid, 1 to 2 days per week)

The Company
They are a leading UK consumer-focused financial services business with a broad product portfolio and millions of customers. Operating at scale, they are investing heavily in AI to enhance customer experience, drive efficiency, and strengthen risk and fraud capabilities. A new generative AI team is being built to sit within a broader AI and MLOps function, moving from contractor-led delivery to a permanent, strategically aligned capability. This is a high-visibility area with strong internal demand and clear executive backing.

The Role
You will lead the design and delivery of AI solutions that directly impact core operations and customer journeys.
  • Own end-to-end delivery of AI systems, from problem definition through to production
  • Design and deploy LLM and RAG-based solutions, including chat assistants for customer support and contact centre optimisation
  • Drive automation across complaints handling, triage, fraud detection, and customer data workflows
  • Define architecture and make decisions around build versus buy solutions
  • Work closely with engineering, product, and risk teams to ensure compliant and scalable solutions
  • Implement robust MLOps practices including monitoring, evaluation, and system reliability
Your Skills & Experience
  • Strong commercial experience delivering production-grade AI systems end to end
  • Deep expertise in generative AI, including LLMs, RAG, and agent-based systems
  • Solid software engineering background with experience in scalable system design and APIs
  • Hands-on experience with MLOps, including deployment, monitoring, and lifecycle management
  • Proven ability to lead multiple AI initiatives and deliver measurable business outcomes
  • Experience working in large, complex organisations with high data volumes
What They Offer
  • Competitive pension and benefits package
  • Hybrid working with flexibility
  • Opportunity to shape a new AI capability within a large organisation
  • Clear progression as the AI function scales
How to Apply
If you are interested in leading AI innovation in a high-impact, enterprise environment, apply now to find out more.

CONTACT

Giulia Fronteddu

Recruitment Executive

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