Senior Data Scientist (Customer Experience)
London / £600 - £615 day
INFO
£600 - £615
LOCATION
London
Contract
Data Scientist - Customer Experience
Location: London (2 days per week on site)
Contract Length: 3 months initially, scope to extend
Day Rate: £615 per day (Inside IR35)
Overview
A leading organisation is seeking an experienced Data Scientist to join their Customer Experience and Fraud Compensation team. This role will focus on developing and refining models that explain and predict customer outcomes - particularly in relation to complaints, satisfaction, and retention.
The successful candidate will help simplify and operationalise models to drive business decisions, enabling the company to better understand what drives positive customer experiences and identify opportunities for improvement.
Key Responsibilities
Build and enhance predictive models to assess customer satisfaction, loyalty, and post-complaint behaviour.
Identify key drivers behind positive customer experiences and develop models to optimise service outcomes.
Support the expansion and adaptation of existing models from international teams.
Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders.
Develop visualisations and concise data stories to communicate findings to senior leaders.
Ensure models remain robust, interpretable, and commercially relevant, avoiding unnecessary complexity.
Required Skills and Experience
Proven experience as a Data Scientist within a customer, marketing, or consumer analytics environment.
Strong proficiency in Python for data manipulation, analysis, and model development.
Experience working with Vertex AI
Solid understanding of predictive modelling, causal inference, optimisation, or uplift modelling.
Demonstrated ability to simplify technical work for senior business audiences.
Collaborative mindset with the ability to take on feedback and iterate effectively.
Stakeholder Engagement
The position involves close collaboration with senior stakeholders across Fraud, Customer Service, and Analytics teams. The successful candidate must be comfortable engaging with senior leaders and presenting findings that influence operational and strategic decisions.
CONTACT
James Lipscombe
Recruitment Consultant
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Job Title: Global Shopper Marketing Manager
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MSc or PhD in ML, Biomedical Engineering, or related field
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Strong experience with PyTorch/TensorFlow and Python
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Hands-on experience with TinyML or edge ML frameworks (TFLite, TVM, etc.)
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Comfortable in a startup environment – proactive, collaborative, and adaptable
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Contribute across the stack – from signal processing to product and hardware integration
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Help shape the direction of a fast-moving startup
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London
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ContractLondon
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Job Title: Business Analyst
Location: 2-3 days per week on-site – London
Contract Length: 6 months
IR35 Status: Inside IR35
Rate: £400-£500
Start Date: ASAP
Overview
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Key Responsibilities
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- Proven experience as a Business Analyst in marketing, digital, or web environments.
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- Excellent documentation and communication skills.
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London
£500 - £650
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ContractLondon
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Job Title: Looker Developer
Location: London (2 days per week on-site)
Contract Length: 3 months
IR35 Status: Inside IR35
Rate: £500-£600 per day
Start Date: ASAP
Overview
The role focuses on analysing data related to fraud and customer compensation, particularly identifying trends where customers incorrectly report missing food orders.
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