Trainee IT Service Analyst Role
Wimbledon, South-West London
25k Starting salary
5 days a week based in office
If you are a graduate with a passion for IT, then this could be an amazing opportunity for you!
At Harnham, we are looking for someone with a genuine interest in IT who is seeking their first experience in a Service Analyst role. This opportunity is tailored to individuals without any formal training or experience but who possess strong communication and customer-facing skills and a drive to learn and develop.
We offer full training in collaboration with our IT service partners, and this role involves reporting to them alongside The Harnham Group. This role covers the day-to-day running of our IT service desk and involves participating in our broader IT strategy and plans for growth.
Harnham
Harnham is a world leader in data and analytics recruitment, with bases across the UK, EU, and US. This role involves supporting our global offices and meeting their individual requirements. The long-term goal for this role is to progress alongside the company’s growth plans. As our teams grow, our needs and processes will also change and develop, including plans to expand our IT team, with this role at the forefront.
The Role
This role covers a broad scope of responsibilities, including active onsite support for our global offices, involvement in cybersecurity, IT strategic road mapping, and reporting to our senior stakeholders. The responsibilities include:
- Providing technical support to end-users regarding software, network, and hardware issues.
- Troubleshooting and resolving software, hardware, and networking problems in a timely and efficient manner.
- Installing, configuring, and upgrading hardware and software as needed.
- Daily monitoring of computer systems and networks to ensure optimal performance and security.
- Deploying desktops and laptops to new and existing users.
- Collaborating with cross-functional teams to implement IT solutions.
- Maintaining documentation of IT systems, processes, and procedures.
- Conducting regular system audits to identify and resolve vulnerabilities.
- Assisting in the development and implementation of IT policies and procedures.
- Staying up to date with the latest industry trends and technologies.
Requirements
For this role, we value passion for the industry and interest in development over formal technical experience. Desired requirements include:
- A tech-savvy problem solver with a passion for assisting others.
- The ability to thrive in a dynamic and fast-paced environment.
- A keen interest and passion for technology.
- Exceptional communication skills.
- A natural drive for gaining knowledge and learning new skills.
- Methodical and organized in approach to challenges and solutions.
We Offer
The primary offering for this role is invaluable training and exposure to IT systems from both ourselves and our external IT partners. Additionally, the Harnham Group offers several interesting benefits:
- Incentives such as company meals
- Free snacks and drinks in the office
- A cycle-to-work scheme
- Free gym membership
- Home tech allowance
- A 4 pm finish on Fridays year-round
- And many more
Diversity and Inclusion
At Harnham, we are deeply committed to fostering Diversity & Inclusion (D&I) within our organization. Over the past three years, we have implemented a comprehensive D&I strategy that guides our growth plans for the future. While we have achieved significant milestones, such as maintaining an equal gender split across all offices and surpassing census data in multiple ethnicities, we recognize that there is always more progress to be made and are actively focusing on this.
Advert Disclaimer
This role is being posted separately by three team members under slightly amended job titles, but the essence of the position remains the same. Feel free to apply to the job that resonates with you the most!