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SENIOR CUSTOMER EXPERIENCE MANAGER
UP TO £70,000 + BONUS
LONDON – 2 DAYS A WEEK IN OFFICE

Please note: you must have full UK right to work and be able to commute to central London twice per week.

ABOUT THE BUSINESS
This global lifestyle organisation is undergoing a major transformation of its digital customer experience, investing heavily in modernising journeys, personalisation, and product optimisation across its ecommerce platforms. Operating internationally, the business is well-established yet highly ambitious, with a growing focus on elevating the end-to-end experience across all digital touchpoints.

Customer Experience has recently been repositioned as a standalone strategic function, responsible for shaping how millions of customers browse, discover, purchase, and engage online.

THE TEAM
You’ll join the Customer Experience team, reporting into a Director who leads global and regional CX strategy. The team partners closely with Product, Technology, UX, Trading, and Analytics to identify friction, define improvements, and deliver best-in-class digital journeys.

You will lead two experienced managers, overseeing optimisation, site features, internal search, journey enhancements, and A/B testing – supported by a wider network of analysts, UX designers, and engineering teams.
The digital product organisation is structured into four customer flow areas: Inspiration, Discovery, Cart & Checkout, and Post-Purchase. You’ll own 1-2 of these streams, representing business needs and helping shape the roadmap.

THE ROLE
This is a senior, hands-on position responsible for elevating the digital customer experience across key product streams. You’ll combine user insight, experimentation, and commercial awareness to deliver meaningful improvements to journeys, features, and site performance.
You will play a central role in ideation, requirements gathering, testing, UAT, and post-launch validation – partnering with Tech, Product, UX, and global/regional stakeholders to bring enhancements to life.

Key responsibilities include:
Customer Journey & Optimisation

• Own end-to-end CX for selected digital product areas.
• Identify friction points and champion solutions with Product/Tech teams.
• Ensure site functionality, features, and promotional components perform as intended.
• Represent the business throughout discovery, design reviews, and release cycles.

Data & Voice of Customer

• Analyse NPS, qualitative feedback, and digital metrics to surface issues and opportunities.
• Deliver clear, data-led insights on customer impact and commercial performance.
• Collaborate with analytics to influence content, merchandising, and product priorities.

Experimentation & Testing

• Lead the A/B testing programme across journeys and features.
• Review UX designs and create robust business requirements for enhancements.
• Oversee UAT, QA, and post-launch validation of new features.
• Partner across UX, engineering, and analytics to drive a structured optimisation roadmap.

Leadership & Collaboration

• Manage and develop two managers plus their supporting teams.
• Confidently challenge and influence senior stakeholders at global and regional levels.
• Align CX efforts with Product, Trading, UX, CI/Analytics, and other cross-functional groups.

SKILLS & EXPERIENCE REQUIRED

• Strong digital or ecommerce background
• Proven experience delivering journey improvements, A/B tests, and product optimisations.
• Deep understanding of digital CX principles and high-quality user journeys.
• Confident communicator able to influence, challenge, and guide stakeholders.
• Hands-on experience with experimentation platforms, CRO tools, analytics, UAT, and VoC insight.
• People management experience with a focus on coaching, collaboration, and team development.

WHY APPLY?

• Drive the digital customer experience for a globally recognised consumer brand.
• Own meaningful product streams with the autonomy to shape their direction.
• Lead talented managers while influencing senior stakeholders across regions.
• Join a forward-thinking, digitally focused environment where optimisation, experimentation, and continuous improvement are at the heart of decision-making.

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Media Planning Manager (12-Month FTC – Maternity Cover)

Hemel Hempstead – 3 days per week onsite
Up to £50,000 + 15% Bonus

We’re working with a well-established, consumer-facing leisure and hospitality brand backed by a major private equity group. With strong performance, significant investment and a fast-paced, data-driven marketing function, this is an exciting opportunity for a hands-on media planner to step into a role with real ownership and impact.

The Role

Sitting within the Performance Marketing team, you will manage multichannel campaign planning across online and offline channels, ensuring campaigns are delivered efficiently, effectively and with maximum commercial return.

You’ll also oversee and optimise relationships with key third-party partners, ensuring strong performance and value from all external activity.

Key responsibilities:

• Day-to-day planning across digital and traditional media channels

• Managing and coordinating 3rd party vendors and media partners

• Supporting ongoing marketing campaigns, optimising for commercial performance

• Cross-functional collaboration with brand, CRM, PPC, programmatic and SEO teams

• Using performance data to analyse campaigns and drive continuous improvement

• Contributing to annual and seasonal planning cycles

What We’re Looking For

• Strong multichannel campaign experience (digital + offline)

• Proficient in Excel (VLOOKUPs, Pivot Tables)

• Experience managing agencies or third-party partners

• Ability to analyse campaign results and turn insights into action

• Confident communicator with solid stakeholder management skills

• Ideal for someone currently in an Account Manager role or an in-house Media Planner looking to step up

Team & Reporting

You’ll report directly into the Media Planning Lead and work closely with:

• Heads of Programmatic, PPC & SEO

• CRM team

• Brand Marketing team

This role offers a high level of ownership, with support available when needed.

Interview Process

1. First stage – interview with Media Planning Lead

2. Final stage – interview with senior stakeholders

Why Apply?

• Opportunity to step up into a more senior planning role

• Work with a strong, well-resourced marketing team

• Highly visible role with cross-functional exposure

• Immediate impact on performance and commercial outcomes

Find out more and apply via the link below.

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Senior Data Analyst
Up to £70,000 * Remote (London-Based)
Recruiting on behalf of a high-growth global tech company

We’re hiring a Senior Data Analyst for a fast-scaling international tech business with millions of active users worldwide. This is a fully remote role (London-based for time-zone alignment) and offers the chance to work across Marketing, Finance, Product, and Growth in a highly data-driven environment.

You’ll join a small but impactful central data team, owning end-to-end analytics projects and delivering insights that directly influence strategic decisions. This role is ideal for someone who enjoys autonomy, solving complex commercial problems, and working across large, behaviour-rich datasets.

What you’ll do

• Tackle business-critical analytics challenges – not pipeline engineering.

• Use SQL, Python, dbt, and a modern data warehouse (BigQuery or equivalent).

• Build BI models and dashboards (Looker/Power BI/Omni-style tools).

• Analyse marketing performance, ad spend, attribution signals, and customer behaviour.

• Support Finance with forecasting, reporting, and KPI modelling.

• Lead retention, churn, and behavioural insights work.

• Deliver projects end-to-end: scope → analyse → recommend → present.

• Drive new dashboards, models, and experimentation initiatives.

Ideal Profile

• 5+ years in commercial analytics, ideally with marketing or customer analytics exposure.

• Strong SQL skills with experience in dbt or similar modelling frameworks.

• Experience with modern cloud data warehouses (BigQuery, Snowflake, Redshift, etc.).

• Skilled in dashboarding tools (Looker, Power BI, etc.).

• Comfortable working with Marketing/User Acquisition teams.

• Understanding of advertising platform constraints (Meta, Google, mobile tracking).

• Excellent stakeholder communication and ability to work autonomously.

• Interest in data science concepts (e.g., LTV modelling).

Why apply?

• Fully remote, flexible working.

• Broad remit with real ownership and influence.

• Exposure to large-scale user behaviour data.

• Opportunities to develop toward Data Science if desired.

Find out more and apply via the link below.

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Senior Customer Analyst – CDM
Location: London
Salary: Up to £70,000 + discretionary bonus
Benefits: Pension up to 12% (8% employee contribution)

We are looking for a Senior Customer Analyst to join a leading global online marketplace. This role focuses on understanding, optimising, and growing the customer base through data-driven insights, particularly around loyalty, retention, and acquisition.

What You’ll Do:

• Analyse customer behaviour across the lifecycle using SQL and modern analytics tools.

• Deliver actionable insights through dashboards and storytelling (Tableau/Looker).

• Run and evaluate A/B and multivariate tests to inform marketing and growth strategies.

• Support growth targets by identifying opportunities to move customers through lifecycle stages.

• Collaborate with marketing and senior stakeholders to influence customer strategy.

What We’re Looking For:

• Advanced SQL and experience with a dashboarding tool.

• Proven experience with customer analytics projects: single customer view, segmentation, churn, acquisition, LTV.

• Desirable: Python for stats analysis, experience designing and running A/B tests.

• Experience in e-commerce or tech environments with modern data stacks is a plus.

Find out more and apply via the link below.

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Data Product Manager – AI / ML Platform (Fully Remote, UK)

Salary: £100,000 + benefits
Location: Fully Remote (occasional meet-ups in London)
Type: Permanent | Individual Contributor

We’re partnering with a market-leading AI-driven search intelligence company helping global enterprise brands optimise paid search performance and gain competitive insight through large-scale data and machine learning.

As a Data Product Manager, you’ll take ownership of the company’s data platform and ML ecosystem – shaping how massive-scale datasets (hundreds of millions of data points) power predictive models, data quality, and AI-driven insights.

The Opportunity

You’ll drive the roadmap and vision for a modern data platform underpinning core AI products, collaborating closely with data engineering and data science teams. This is a hands-on product role – ideal for someone who thrives at the intersection of data, ML, and product strategy.

Focus areas:

• Data integrity, scalability, and cost efficiency

• Managing complex data workflows and ML pipelines

• Ensuring model quality and performance

• Partnering cross-functionally across engineering, science, and product

Tech Stack: Spark, Cassandra, Redshift
AI / ML Use Cases: Predictive click models, data quality optimization, GenAI search applications

What You’ll Bring

• 5-10 years’ experience overall, with 3+ years in data engineering or data science

• Proven experience managing large-scale data platforms or pipelines

• Strong understanding of ML workflows and data architecture

• Product mindset – comfortable owning discovery, roadmaps, and delivery

• Excellent communicator – able to present technical concepts clearly to non-technical audiences

• Experience in SaaS, digital, or tech product environments

(Please note: This role is not suited to project managers or senior people managers – it’s a highly collaborative IC role.)

Why Apply?

You’ll join a collaborative, data-focused product team that values ownership, transparency, and smart execution. You’ll have a genuine opportunity to influence the evolution of an AI platform used by leading brands worldwide.

Next Steps:
If you’re a technically credible Product Manager passionate about data and ML – and ready to own a data platform roadmap in a high-impact environment – we’d love to hear from you.

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Senior Digital Product Analyst
Up to £65,000 + Benefits
Oxford Circus – 4 days a week in-office (including Mondays & Fridays – no flexibility)

We’re working with a major UK retail group that’s rapidly expanding its brand portfolio and investing heavily in digital transformation. They’ve recently migrated to Google Cloud Platform and are continuing to build out a robust Analytics function.

As part of this growth, they’re hiring a Senior Digital Product Analyst to join their Product Analytics team. This is a high-impact role focusing on digital journey analysis, site performance, and optimisation opportunities across a diverse retail portfolio.

You’ll need:

• Proven experience in digital/product analytics – not marketing-focused

• Strong SQL & BigQuery skills

• GA4 (or Adobe Analytics) expertise

• Comfort working with GTM/implementation teams

• Some A/B testing exposure

You’ll report directly to the Analytics Lead, within a growing and well-supported data team. If you’re keen to drive change and own the end-to-end product analytics process in a fast-moving retail environment – this is for you.

Interview process:

• 30-min intro interview

• Technical screen with Analytics leadership

• Final on-site with task + key stakeholders – quick turnaround

Apply now to be part of a business that’s scaling fast, with data at the heart of its strategy.

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Senior Web Product Manager – Global Education Group
Salary: Up to £50,000
Location: Hybrid – 4 days per week in Central London

Are you a strategic, hands-on digital leader with a passion for optimisation, experimentation, and data-driven growth?

A high-growth global education group is seeking a Senior Web Product Manager to lead the ongoing development of its unified web platform, supporting 100+ premium international schools. With a recent consolidation into a single Drupal CMS, the next phase focuses on innovation, CRO, SEO, UX, and AI-driven automation.

What You’ll Do

• Own and evolve a large-scale, multi-site web platform across a diverse international portfolio.

• Lead UX and feature innovation through testing, analysis, and user insight.

• Drive CRO experiments from hypothesis to insight, optimising lead generation and user engagement.

• Partner closely with in-house SEO specialists to drive organic growth and performance.

• Collaborate with marketing, IT, and regional stakeholders to translate business needs into digital excellence.

• Explore and implement AI and automation tools to improve efficiency and performance.

• Manage vendors, budgets, and platform operations, ensuring high performance, uptime, and compliance.

About You

• Proven experience managing complex web platforms

• Analytical and technically confident, with a CRO and UX-focused mindset.

• Solid understanding of SEO and user behaviour principles.

• Comfortable managing small teams and collaborating across functions.

• Outcome-oriented, with a bias toward experimentation and data-driven decision making.

• Experience with AI tools or digital automation is a strong bonus.

Why Join?

• Be part of a fast-moving, high-growth organisation with a global footprint.

• Influence the digital experience of thousands of families across the world.

• Collaborate with a high-performing, cross-functional digital team.

• Shape the future of digital education in a premium, international context.

Find out more and apply via the link below !!!

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Data Analyst (Digital & Marketing Focus)

London – Hybrid (2 days in office, Tues & Thurs – Elephant & Castle)
Up to £50,000 + Benefits

The Company

Our client is a specialist digital and marketing analytics consultancy, established in 2016 and now recognised as a trusted partner for major asset managers and digital-first businesses. They help clients transform complex data into actionable insights that improve sales performance and optimise marketing ROI.

With a close-knit team of around 10, they combine cutting-edge analytics with strategic expertise. This is a fantastic opportunity to join a growing consultancy where your work will have real visibility and impact.

The Role

They are seeking a mid-level Data Analyst with strong technical skills and commercial awareness. This is a client-facing position where you’ll be responsible not just for the numbers, but for turning data into clear, strategic recommendations.

You’ll work directly with senior stakeholders, gain exposure to high-profile clients, and take on varied projects across digital and marketing analytics.

Responsibilities

• Extract, join, and transform datasets from multiple platforms (SQL, GA, marketing tools).

• Build and maintain dashboards and reports (Looker Studio, Tableau or equivalent).

• Apply statistical methods across attribution, MMM, LTV, churn, propensity and clustering models.

• Present insights and recommendations confidently to clients via Zoom and face-to-face.

• Support client strategy by identifying opportunities to optimise spend and improve ROI.

Candidate Profile

• 2-4 years’ experience in analytics (digital, marketing or consultancy background desirable).

• Strong SQL and Python skills, with a good grounding in statistics.

• Experience with Google Analytics or Adobe Analytics.

• Hands-on dashboarding experience (Looker Studio, Tableau or similar).

• Comfortable working directly with clients and explaining insights to non-technical stakeholders.

• 2:1 degree or above in a STEM or Social Sciences subject (or equivalent experience).

Package & Benefits

• Salary up to £50,000 (depending on experience).

• Hybrid working – 2 days in the office (Tues & Thurs, Elephant & Castle).

• 25 days holiday, state pension, profit share scheme.

• Direct exposure to senior leadership, with clear progression opportunities.

Interview Process

1. Introductory interview with senior team members.

2. Technical assessment (SQL + GA data integration & dashboard creation).

3. Final stage with leadership and chance to meet the wider team.

Find out more and apply via the link below.

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Senior Data Analyst – Dating App

Location: London (Hybrid)
Salary: £55,000 – £60,000

We are looking for a Senior Data Analyst to join our fast-growing dating product team. In this role, you’ll drive insights that directly shape product strategy, user experience, and feature development.

Key Responsibilities

• Own analysis of key dating funnel metrics (sign-ups, matches, retention, conversions).

• Build dashboards to track engagement and performance across markets.

• Design and analyse A/B tests to validate new product features.

• Provide clear insights that influence product, marketing, and leadership decisions.

Ideal Candidate

• 8+ years’ experience in data analytics, ideally in consumer apps or online platforms.

• Proficiency in SQL, Python, and BI tools (Tableau, Looker, Power BI).

• Experience working with subscription, engagement, or conversion funnel data.

• Strong communicator, able to present complex findings in simple, actionable ways.

Find out more and apply via the link below.

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Senior Data Analyst – Customer Experience

£65,000 + 10% Bonus + Equity (Exit Expected in 1-2 Years)

Fully Remote (Quarterly meet-ups in London/Brighton – expensed)

We’re partnered with a high-growth, mission-led tech company in the subscription and marketplace space, backed by recent investment and valued at over $100M. They’re scaling fast, expanding their product and data capabilities, and preparing for an exciting exit event within the next couple of years – meaning the equity on offer has real value.

This is a key hire in a small but growing data team that’s helping the business become more data-driven, shaping how product and customer decisions are made. You’ll be joining a close-knit, passionate team that truly loves what they do and the community they’re building.

The Role

You’ll join as a Senior Data Analyst focused on Member / Customer Experience, working closely with Product, UX, and Engineering teams. Your work will directly impact metrics like churn, renewal rates, and lifetime value, driving insights that improve the customer journey from start to finish.

You’ll:

• Partner with product teams to run and analyse experiments and validate hypotheses.

• Use data to understand behaviours that drive renewals and retention.

• Deliver compelling storytelling and actionable insights that shape strategy.

• Help define what great data culture looks like across the business.

What We’re Looking For

• Advanced SQL skills.

• Proven experience in product and customer analytics – experimentation, churn/LTV/retention analysis.

• Background in subscription-based, marketplace or tech-driven environments.

• Confident communicator and self-starter, able to influence non-technical stakeholders.

• Experience with tools like Mode, Amplitude, DBT, Python or R is beneficial (not essential).

Why Apply?

• Equity with upcoming exit – real potential for payout in 1-2 years.

• Fully remote with a collaborative, friendly, pet-loving culture.

• Fast-growing environment with opportunities for personal and career growth.

• Be part of a team that’s building something meaningful and global.

Interview process:

• Stage 1: 30-min intro with hiring manager

• Stage 2: Case study + short live SQL exercise

• (Optional) Stage 3: Meet the wider team

Find out more and apply via the link below.

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