Head of Existing Customer Management (ECM)
London / £80000 - £150000 annum
INFO
£80000 - £150000
LOCATION
London
Permanent
HEAD OF ECM
LONDON - HYBRID
UP TO £150,000
A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender.
THE ROLE
End-to-end portfolio ownership- You will define and execute lifecycle strategy from activation through growth, retention, and reactivation, setting credit line and APR strategies, vintage repricing, balance transfer propositions, and cross-sell/up-sell activity. You will be accountable for overall portfolio performance, including exposure management, vintage roll rates, early delinquency management, revolver vs transactor segmentation, and attrition reduction.
Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test-and-learn programs at scale, align acquisition strategy with in-life portfolio learnings, and ensure compliance with FCA Consumer Duty, Fair Value Assessments, reasonable foreseeability testing, vulnerable customer oversight, and Section 75 considerations.
Leadership and governance- Lead weekly performance reviews with clear drivers, decisions, and owners; write and present papers to Credit Risk Committee and CustCo; manage cross-functional dependencies; challenge senior stakeholders where necessary; and ensure all decisions are executed with accountability and commercial focus.
REQUIREMENTS
- ECM/ credit strategy- experience running/ ownership of ECM within a lender
- SQL/ SAS experience
- Management experience
HOW TO APPLY
Please apply below or send CV
SIMILAR
JOB RESULTS
Analytics Engineer
London
£55000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Analytics Engineer
London – Hybrid
Up to £75,000
A growing data function is looking for an Analytics Engineer to help develop well-structured, reliable data models that power reporting, analytics, and decision-making across the organisation. You’ll work across the full transformation layer, shaping clean, trusted datasets and helping bring clarity to complex raw data. If you want to deepen your dbt and SQL expertise, work with modern cloud tooling, and contribute to a high-impact analytics environment, this role offers a strong platform for growth and progression.
Responsibilities
You will:
- Build and maintain dbt models across bronze, silver, and gold layers
- Support the development of clean, well-optimised data models following established Kimball-style principles
- Help design and improve aggregation and transformation logic for analytics use cases
- Work with Data Engineers to understand upstream sources and ensure transformations are reliable and well-structured
- Contribute to data quality checks, testing suites, and documentation of models and pipelines
- Assist in shaping the semantic layer for BI tools, ensuring definitions, metrics, and logic align with business needs
- Collaborate with Analysts, Data Engineers, and product teams to clarify requirements and translate them into model updates
Skills & Experience
You should have:
- Strong SQL skills and experience working with cloud data warehouses (BigQuery, Redshift, Snowflake, etc.)
- Solid experience building models and transformations using dbt
- Understanding of dimensional modelling and data transformation principles
- Exposure to BI tools (Looker, Power BI, or similar) and how they consume data
- Experience working with cloud environments (AWS, GCP)
- Familiarity with basic data quality testing and workflow orchestration concepts (e.g., Airflow)
- Experience working in Agile, cross-functional teams
- Python experience for automation or scripting would be advantageous

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Lead Insight Analyst
Leeds
£60000 - £70000
+ Digital Analytics
PermanentLeeds, West Yorkshire
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LEAD INSIGHT ANALYST
£60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce
THE COMPANY
UK’s largest online healthcare platform delivering prescriptions directly to patients’ homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover.
THE ROLE
Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer Insight. Hands-on leadership role – balance strategic ownership with getting into the data yourself.
WHAT YOU’LL DO
- Own LTV modeling and RFM analysis across the business
- Build customer segmentation frameworks for acquisition and retention programs
- Work with social listening tools and voice of customer data
- Design and analyze A/B tests to optimize campaigns
- Partner with Data Science on predictive models (churn, propensity, scoring)
- Present insights to CMO, CRM Director, and Finance teams
- Manage team of 4 analysts – set direction, develop talent, show what great looks like
KEY PROJECTS
- Azure to Microsoft Fabric migration (starts January)
- Tableau to Power BI migration
- LTV model rollout across organization
- RFM integration into CRM workflows
- Smart Reminders campaign measurement (prescription refills)
WHAT YOU NEED
Essential:
- Strong SQL (querying large datasets, complex joins, optimization)
- Customer segmentation, LTV modeling, or RFM analysis experience
- Understanding of predictive models (churn, propensity, scoring)
- Power BI or Tableau for dashboards
- Team leadership or mentorship experience
- Confident C-suite communicator with energy and presence
Highly Desirable:
- Subscription business or repeat purchase experience
- E-commerce or direct-to-consumer analytics
- Marketing analytics background
- Python or R for data analysis
TECH STACK
SQL (essential) | Power BI (migrating from Tableau) | Azure/Microsoft Fabric | Python (nice to have) | Social listening tools
WHAT’S ON OFFER
- £60K-£70K base + 10% bonus
- Leeds hybrid (2 days/week, near M1)
- Greenfield opportunity to build insight function
- Team will grow significantly if successful
- High visibility with senior leadership
- Mission-driven: helping patients access healthcare
INTERVIEW PROCESS
- 1-hour with Head of Customer Insight (motivations, fit)
- Technical task: dataset + brief, create insight output in Power BI, present findings (~90 mins, preferably F2F Leeds)
- Final interview (senior leadership, offer)
Timeline: 2-3 weeks
HOW TO APPLY
Send CV to Mohammed Buhariwala at Harnham
Keywords: Customer Insight, LTV, RFM, Segmentation, SQL, Power BI, Healthcare, E-commerce, Leeds

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Head of Existing Customer Management (ECM)
London
£80000 - £150000
+ Risk Analytics
PermanentLondon
To Apply for this Job Click Here
HEAD OF ECM
LONDON – HYBRID
UP TO £150,000
A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender.
THE ROLE
-
End-to-end portfolio ownership- You will define and execute lifecycle strategy from activation through growth, retention, and reactivation, setting credit line and APR strategies, vintage repricing, balance transfer propositions, and cross-sell/up-sell activity. You will be accountable for overall portfolio performance, including exposure management, vintage roll rates, early delinquency management, revolver vs transactor segmentation, and attrition reduction.
-
Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test-and-learn programs at scale, align acquisition strategy with in-life portfolio learnings, and ensure compliance with FCA Consumer Duty, Fair Value Assessments, reasonable foreseeability testing, vulnerable customer oversight, and Section 75 considerations.
-
Leadership and governance- Lead weekly performance reviews with clear drivers, decisions, and owners; write and present papers to Credit Risk Committee and CustCo; manage cross-functional dependencies; challenge senior stakeholders where necessary; and ensure all decisions are executed with accountability and commercial focus.
REQUIREMENTS
- ECM/ credit strategy- experience running/ ownership of ECM within a lender
- SQL/ SAS experience
- Management experience
HOW TO APPLY
Please apply below or send CV

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Analytics Engineering Insight Lead
London
£300 - £400
+ Advanced Analytics & Marketing Insights
ContractLondon
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Analytics Engineering Insight Lead (Part-Time)
Location: Ideally 1 day per week in London
Contract Length: 3 months
Day Rate: £300-£400pd
Start Date: January
Overview
This role sits at the intersection of analytics engineering and insight, supporting both growth and operational teams. The focus is on customer segmentation, lifecycle analysis, and generating high-quality, actionable insights. The successful candidate will be a full-stack data practitioner, comfortable owning data end to end rather than operating purely in reporting.
Key Responsibilities
Growth & Operations
-
Split time between growth-focused and operational analytics
-
Lead customer segmentation initiatives to deepen understanding of customer behaviour
-
Analyse and track customer movement through the end-to-end lifecycle
-
Ensure high standards of data quality, cleanliness, and reliability
Reporting & Insights
-
Take ownership of the data ecosystem end to end, including:
-
Data ingestion
-
Data modelling
-
Data transformation
-
-
Understand and document:
-
Data origins
-
How data flows into and through the database
-
-
Model and join data across multiple datasets
-
Create new datasets where gaps exist
-
Prepare data so it is analysis- and report-ready
-
Work closely with stakeholders to contextualise insights and support decision-making
Reporting vs Analysis Split
-
Much of the foundational data work is already in place
-
Expected time allocation:
-
70% analysis and insight
-
30% maintaining and improving data foundations
-

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Lead Marketing Analyst
London
£60000 - £80000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Lead Marketing Analyst
Location: Fully remote (UK-based)
Salary: Up to £80k + 10% bonus
About the Business
A long-established, consumer-focused digital business backed by private equity. The company is undergoing a significant transformation under new leadership, with a clear three-pillar growth strategy centred around:
-
Expanding and strengthening its core digital products.
-
Enhancing customer experience to drive engagement and loyalty.
-
Building stronger community connections and marketing reach.
The business is in the process of modernising its approach to data and analytics, with major work underway on evolving its subscription model and diversifying revenue streams.
The Role
This is a newly created position within the central Analytics, Data, and Engineering function, designed to add an extra layer of leadership within the marketing analytics space.
You’ll take full ownership of the marketing analytics function, line-managing one Senior Analyst, and act as the go-to expert for marketing insight and reporting. You’ll work closely with senior stakeholders across marketing, commercial, and product to ensure data-driven decision-making, presenting confidently at executive and board level.
What You’ll Be Doing
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Leading a small analytics team delivering insights to guide marketing targeting, spend, and impact.
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Owning full-funnel, cross-platform customer analysis (web analytics, attribution partners, CDPs).
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Improving campaign decision-making through attribution, incrementality, and media mix modelling.
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Partnering with Data Science to build predictive models (LTV, churn).
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Owning and refining marketing forecast models for budget and performance planning.
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Using statistical analysis to optimise testing methodologies and outcomes.
-
Developing best practice, transparent reporting, and actionable insights.
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Managing stakeholders across the business to improve marketing decisions.
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Building strong cross-functional relationships to promote a data-driven culture.
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Working with Data Engineering to manage data requirements and ensure quality deliverables.
Candidate Profile
Background
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Ideally from gaming, but open to e-commerce, ad-tech, or subscription/dating apps.
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Must have a strong B2C focus.
Experience
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Proven track record in marketing analytics.
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Comfortable leading and mentoring others.
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Strong stakeholder management and presentation skills.
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Line management experience (desirable but not essential).
Technical Skills
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SQL (essential).
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Power BI / Looker.
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Data visualisation expertise (Snowflake desirable).
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Knowledge of attribution, forecasting, incrementality testing, MMM, LTV/churn modelling (advantageous).
Package & Benefits
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~£80k base salary + 10% bonus.
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Private healthcare (including dental).
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6% pension contribution.
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Life insurance + employee assistance programme.
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Enhanced family leave.
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25 days holiday + bank holidays (buy/sell option).
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Flexible working hours.
Interview Process
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1st stage: Zoom interview with senior marketing leadership.
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2nd stage: Take-home task + panel presentation.
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3rd stage: Final interview with executive team.

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Senior Account Manager
Bristol
£34000 - £42000
+ Advanced Analytics & Marketing Insights
PermanentBristol
To Apply for this Job Click Here
Senior Account Manager (x2)
CRM / Data-Led Marketing Agency
Bristol (Hybrid – 3 days in office)
£34,000 – £42,000
We’re partnering with a well-established CRM and data-led marketing agency with around 30 years’ experience delivering work for major UK consumer and financial services brands. Following a recent international acquisition, the agency is continuing to grow and is now hiring two Senior Account Managers to support key client accounts from its Bristol office.
Both roles sit within the same client services team, reporting into Senior Account Directors. The core responsibilities are consistent across both positions, with variation depending on the client portfolio.
The Role
As a Senior Account Manager, you’ll be a day-to-day client contact, working closely with Account Directors to deliver against briefs, manage stakeholders, and keep work moving at pace.
You’ll sit at the heart of delivery – coordinating teams across strategy, creative, and development – while also contributing strategic thinking and identifying opportunities to grow the account.
There are two openings:
Role 1 – Large Consumer Brand (New Account Win)
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Supporting a Senior Account Director on a recently won, high-profile account
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Strong delivery focus due to limited project management support
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Managing a broad range of client stakeholders
-
Exposure to creative, development and strategic work (less campaign-heavy)
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Opportunity to grow with the account as it scales
Role 2 – Financial Services Brand
-
Supporting an Account Director across a well-established FS account
-
More strategy-led, with a strong focus on CRM execution across email and DM
-
Acting as the consistent day-to-day presence for the client
-
Working closely with internal execution teams to ensure high-quality delivery
Key Responsibilities
-
Act as a main point of contact for clients on day-to-day activity
-
Support Account Directors in delivering CRM and data-led programmes
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Manage briefs, timelines and internal stakeholders
-
Contribute to CRM and customer strategy discussions
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Ensure work is delivered to a high standard and on time
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Build strong, trusted client relationships
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Identify opportunities to add value within existing accounts
About You
-
Currently a Senior Account Manager, or a strong Account Manager ready to step up
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Experience in digital, CRM, or data-led marketing (pure CRM experience not essential)
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Exposure to working with large, well-known brands
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Comfortable in a fast-paced agency environment
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Organised, proactive and confident with clients
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Personable and collaborative – someone clients and teams enjoy working with
Location & Package
-
Bristol (office is a 5-minute walk from Temple Meads)
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Hybrid working – 3 days per week in the office
-
Salary range: £34,000 – £42,000
Interview Process
-
Culture-focused screening interview
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Competency-based interview with senior leadership
-
Task presentation to panel
Find out more and apply via the link below

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Product Data Scientist
London
£55000 - £65000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
⭐ Product Data Scientist – Up to £65k + Benefits | London (Hybrid)
Join a fast-growing, community-driven marketplace on a mission to make fashion circular. We’re looking for a Product Data Scientist who can turn complex data into actionable product insights, drive experimentation, and influence strategy across a major consumer platform.
What you’ll do
-
Own analytics for a core product area
-
Shape product & commercial strategy with data-led insights
-
Design, run, and evaluate A/B tests end-to-end (3-5 per quarter)
-
Partner with Product, Engineering & ML teams
-
Help build self-serve analytical capabilities
What you’ll bring
-
Strong SQL (day-to-day level)
-
Python exposure (nice to have)
-
Experience with BI tools (Looker/PowerBI/Tableau)
-
Comfort working with ETL workflows
-
Strong communicator with commercial awareness
-
Confident presenting to non-technical stakeholders
Why apply?
-
Up to £65k base
-
1 day a week in a central London office
-
Exceptional benefits
If you’re driven by experimentation, impact and product thinking, this is a brilliant next step.
Find out more and apply via the link below.

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Research Manager – Analytics
London
£45000 - £60000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Research Manager, Analytics (4 days in office, Fridays WFH)
Up to £60,000, London
Series A-B B2B Research Tech Startup (~50 people)
We’re partnered with a fast-growing research technology startup using AI to transform how organisations understand people. The business combines advanced analytics with modern research methods to deliver deeper insights, faster and at significantly lower cost than traditional research approaches.
As the company launches a new AI-driven product, they’re hiring a Research Manager to take ownership of analytics and modelling across client research projects.
The Role
This is a hands-on role focused on pushing the boundaries of quantitative analytics within research. You’ll lead complex modelling work, set best practice for analytics, and independently deliver end-to-end research projects.
Key Responsibilities
-
Own analytics workstreams across major research projects
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Deliver advanced analysis including segmentation, factor reduction and regression modelling
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Set standards and best practice for analytics and segmentation
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Automate repeat analytical tasks for trackers and long-running projects
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Run end-to-end research projects (primarily quant; some qual/mixed methods)
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Contribute to proposals and RFPs
About You
Essential
-
3+ years’ experience in analytics and/or research using survey data
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Hands-on experience with regression, factor analysis and segmentation techniques
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Strong data wrangling, cleaning and weighting skills
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Proficiency in R or Python for analysis and visualisation
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Curious, exploratory approach to finding insight in data
Nice to have
-
Experience with Bayesian as well as frequentist methods
-
Understanding of the full market research project lifecycle
Interview Process
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Screening questions
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Talent interview
-
Hiring Manager interview
-
In-person task (with opportunity to meet Founder & C-suite)
Find out more and apply via the link below.

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Customer Data Analyst
London
£40000 - £50000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Customer Data Analyst – up to £50,000 | Hybrid (2 days per week in London)
High-growth consumer services company | Expanding data team | Customer behaviour & retention focus
I’m supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business.
This is an opportunity to join a modern, insight-driven environment, working with senior stakeholders and influencing decisions around customer value, retention, product innovation, and commercial performance.
The Role
You will join a collaborative analytics team and work with stakeholders across Commercial, Marketing, Finance, and Technology. Your focus will be understanding customer behaviour, identifying value opportunities, and delivering insights that directly inform business strategy.
What You’ll Be Doing
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Develop and enhance customer segmentation to identify behavioural and value-based groups.
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Analyse churn, retention, loyalty, and customer lifetime value to support business planning.
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Explore diverse datasets – including customer interactions, service usage, device/behavioural data, and geographic insights – to uncover new opportunities.
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Conduct deep-dive evaluations of customer-focused product ideas and potential investments, providing clear, actionable recommendations.
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Partner with senior stakeholders to communicate insights in a simple, commercial, and impactful way.
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Support A/B testing, funnel analysis, and journey optimisation initiatives.
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Build dashboards and automate reporting to improve operational efficiency and insight accessibility.
What They’re Looking For
-
Strong SQL and Python experience with solid analytical and storytelling skills.
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Background in customer or commercial analytics (telco, subscription, retail, e-commerce, utilities, FS, etc. all relevant).
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Ability to translate complex data into clear, actionable insight.
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Confident working with senior stakeholders and owning analysis end-to-end.
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Experience with segmentation, churn/retention analysis, or CLTV modelling is a strong advantage.
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Someone proactive who enjoys solving real business problems with simple, effective solutions.
Why This Role Is Unique
-
Join a fast-growing organisation investing heavily in analytics and insight.
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Work on high-impact customer insight projects with strong visibility across the business.
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Lots of opportunity for greenfield analysis-many datasets remain underutilised.
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Collaborative team environment with strong leadership and clear direction.
-
Ideal for someone who enjoys mixing hands-on analytics with strategic business influence.
Salary & Working Model
-
Up to £50,000 base salary plus benefits
-
Hybrid: 2 days per week in theLondon office
-
Excellent exposure, learning opportunities, and ownership of key customer insight projects

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CRM and Retention Manager
London
£45000 - £60000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
CRM & Retention Manager – £45,000-£60,000 + Equity | 75% Remote (UK)
Join a fast-growing subscription ecommerce brand as their first in-house CRM hire. You’ll take ownership of retention strategy across email and WhatsApp, building on strong foundations set by their CRM agency. This is a hands-on role where you’ll analyse subscriber behaviour, optimise customer journeys, lead loyalty initiatives, and drive long-term retention.
What You’ll Do:
-
Own CRM & retention strategy across email and WhatsApp
-
Analyse subscriber data to optimise retention and upsell flows
-
Collaborate with the CRM agency while gradually taking full in-house ownership
-
Build loyalty and rewards programmes, A/B tests, and segmentation strategies
-
Support rollout of new subscription experiences
About You:
-
Few years experience in CRM, retention, or lifecycle marketing
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Experience with Klaviyo; subscriptions or ecommerce a strong plus
-
Data-literate, commercially minded, and proactive
-
Excited by a fast-growing, early-stage environment with equity & long-term progression
Location & Working Style:
-
75% remote UK; occasional team trips
-
London-based helpful but not essential
Salary & Package:
-
Up to £60,000 plus benefits
-
Equity for all new starters
Find out more and apply via the link below.

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Principal Econometrician
London
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Principal Econometrician
Location: West London (Hybrid – 3 days a week in the office)
Salary: Up to £70,000
Ready to make an impact in a dynamic, fast-paced environment? Join a leading media and entertainment brand and take on an exciting opportunity to drive the efficiency of marketing plans through advanced econometric insights.
Role Overview:
As a Principal Econometrician, you’ll play a pivotal role in delivering econometric projects that help optimize business decision-making. You’ll work with key stakeholders to ensure your insights translate into real-world decisions on budget allocations, media planning, and marketing efficiency. If you’re passionate about advanced statistical techniques, media planning, and optimizing commercial strategies, this role is for you.
Key Responsibilities:
- Lead the delivery of econometric projects, ensuring alignment with key business goals and objectives
- Drive the Cross-Portfolio Optimisation process, using econometric insights to inform budget allocations and marketing decisions
- Collaborate with key stakeholders to integrate econometric findings into real-world business decisions
- Partner with consumer strategy teams to enhance the department’s reputation and influence within the company
- Lead the development of new techniques, tools, and processes to improve team efficiency, staying ahead of industry trends
Ideal Candidate:
- Proven experience delivering econometrics projects with an established provider in the industry
- Experience with sizing, allocating, and optimizing media investment decisions in a commercial context
- Passion for using statistical techniques to convert data into actionable recommendations
- Strong understanding of media planning and buying, and knowledge of how optimization techniques inform media strategies
- Advanced Excel skills to manipulate data and optimize based on model parameters
- Self-motivated with the ability to thrive in a fast-paced, dynamic environment
- Experience in developing and upskilling econometrics teams to ensure the use of the latest tools and techniques
- Excellent communication skills with experience delivering results and recommendations that impact commercial decision-making
- Strong organizational and time management skills to manage multiple tasks and priorities effectively
- Knowledge of Python is desirable
The Benefits:
- Up to £70,000 + benefits
- Hybrid
- West London (x3 days a week)
How To Apply:
If interested in the role please send your CV to Jordan Victor via the Apply Link below

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Senior Research Exec
London
£35000 - £45000
+ Advanced Analytics & Marketing Insights
PermanentLondon
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Senior Research Executive
London | Hybrid: 4 days office / Fridays WFH
Salary up to £45,000
A fast-growing, Series A-B B2B research technology startup is hiring a Senior Research Executive to own end-to-end research projects and work closely with clients on high-impact studies.
The role
-
Deliver quantitative (and some qualitative) research projects from brief to final output
-
Design surveys, sampling frames, weighting and analysis
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Produce clear, compelling outputs (decks, reports, data visualisations)
-
Support client communications and strategic recommendations
-
Work with analytics teams on advanced methods (segmentation, regression, FA/PCA)
-
Explore how AI tools can improve research workflows
About you
-
~2 years’ experience in research or insight roles
-
Strong quantitative research and survey analysis skills
-
Confident presenting data and insights
-
Some client-facing experience
-
Organised, proactive, and keen to take ownership
-
Interest or experience using AI tools in research
-
Qualitative research experience a plus
Process
-
Initial screening
-
Talent interview
-
Hiring manager interview
-
Face-to-face task (with opportunity to meet senior leadership)
Find out more and apply via the link below

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