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ACCOUNT DIRECTOR

£42,000-£55,000
BRISTOL – HYBRID (3 DAYS A WEEK IN OFFICE)

*Please note, you must be a UK resident to apply with full right to work*

ABOUT THE BUSINESS

This established, pure-play CRM agency has nearly 30 years’ experience delivering data-led customer engagement and retention programmes for some of the UK’s most recognisable consumer brands.

Recently acquired by an international group, the agency is entering an exciting new phase of growth, with increased investment and a greater focus on strengthening client services capability. The business has evolved from long-term retained projects to a fast-paced model built around multiple short-term, high-impact CRM initiatives.

The culture is tight-knit, collaborative, and energetic, with a strong emphasis on personality, pace, and quality of thinking.

THE TEAM

You’ll join a personable, close-knit client services team working across a varied portfolio of high-profile accounts. The environment is fast-moving and delivery-focused, with teams expected to quickly understand client objectives, shape strategy, and guide work from brief through to delivery.

This is an agency where relationships matter (internally and externally), and where people are trusted to run day-to-day client engagements with autonomy and confidence.

THE ROLE

This is a senior client-facing role, sitting just below the most senior client lead and responsible for running the day-to-day delivery across several key accounts. You’ll act as the strategic bridge between clients and internal teams, ensuring briefs are understood, scoped correctly, and delivered to a high standard.

The role spans a mix of BAU and project-based work across CRM strategy, campaign planning, creative, and technical delivery. You’ll also take online management responsibilities and play a key role in maintaining momentum and quality across accounts during a period of growth.

KEY RESPONSIBILITIES

Client Leadership & Strategy

• Act as the day-to-day lead across multiple client accounts, owning relationships and delivery.
• Understand client objectives from a strategic perspective and translate them into clear briefs.
• Present project scope, timelines, and recommendations to clients, ensuring alignment and approval.

Campaigns & CRM Delivery

• Oversee BAU CRM programmes for retained clients, including campaign planning around seasonal moments, launches, and key calendar events.
• Lead project-based CRM and data-led marketing initiatives, including campaign builds and loyalty-focused work.
• Take a consultative approach to CRM strategy, data usage, and campaign optimisation.

Internal Collaboration & Management

• Work closely with creative, data, and technical teams to deliver high-quality outputs.
• Manage and support junior team members, providing guidance and structure where required.
• Ensure work is delivered on time, on brief, and to a consistently high standard.

Growth & New Business Support

• Support recently won accounts and help embed strong delivery and relationships early on.
• Contribute to award-winning work by maintaining high standards of execution and client service.

SKILLS & EXPERIENCE REQUIRED

• Experience at Account Director level, or a strong Senior Account Manager ready to step up.
• Background in data-led marketing, CRM, or digital agency environments.
• Experience working with large, well-known consumer brands.
• Comfortable operating in a fast-paced, project-heavy agency setting.
• Confident, personable, and proactive – someone clients and colleagues enjoy working with.

WHY APPLY?

• Join an established CRM agency entering an exciting new growth phase.
• Work on high-profile, recognisable brands across varied CRM and data-led projects.
• Take ownership of day-to-day client relationships with real strategic influence.
• Be part of a friendly, fast-moving team that values energy, quality, and collaboration.

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BUSINESS Intelligence Analyst
Up to £40,000 | West Midlands | Hybrid (3 days/week in office)

THE COMPANY

Established distribution and wholesale business operating across the UK, supporting Operations, Sales, Finance, and eCommerce functions with data-driven decision making.

Growing Business Transformation team investing heavily in modern data infrastructure and reporting capabilities.

THE ROLE

Join the Business Reporting team as a BI Developer, building high-quality Power BI dashboards and supporting stakeholders across multiple business functions. You’ll be contributing to a brand-new Microsoft Fabric data platform while delivering clear, actionable insights to help teams make confident, data-driven decisions.

What you’ll do:

• Design, build and maintain Power BI dashboards including data models, DAX measures, visuals, and Row-Level Security (RLS) aligned to business requirements
• Contribute to the ongoing development of the brand-new Data Platform built on Microsoft Fabric
• Respond to analysis requests, delivering timely and accurate outputs with clear commentary
• Validate data, document assumptions, and improve data quality across the reporting estate
• Partner with stakeholders across Operations, Sales, Finance and eCommerce to translate business questions into well-defined reporting solutions
• Collaborate with the Business Reporting team on semantic models and shared metrics
• Handle multiple priorities in a fast-paced environment while maintaining attention to detail

TECH STACK

• BI Tools: Power BI (primary), Microsoft Fabric (new platform)
• Database: SQL Server
• Data Tools: Excel (advanced)
• Legacy Systems: SSRS, SSIS (exposure helpful)
• Integrations: ERP systems, Salesforce

WHAT YOU NEED

Essential:

• Solid SQL skills with hands-on experience writing queries and manipulating data
• Hands-on Power BI development experience including data models, DAX measures, and visualizations
• Strong Excel skills for quick analysis and data manipulation
• Clear communication skills with ability to explain technical concepts to non-technical users
• Organized and detail-oriented approach
• Comfortable juggling multiple priorities and stakeholder requests

Nice to have:

• Background in wholesale, distribution, or logistics sectors
• Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
• Salesforce experience
• Familiarity with Microsoft Fabric (actively building on this platform)
• Experience with legacy Microsoft BI technologies (SSRS, SSIS)
• Understanding of data governance and quality principles

WHAT’S ON OFFER

• Salary: Up to £40,000
• Location: Wednesbury, West Midlands
• Working Pattern: Hybrid – 3 days per week in office
• Team: Business Reporting team within Business Transformation function
• Growth: Opportunity to shape a brand-new Microsoft Fabric data platform
• Impact: Work directly with Operations, Sales, Finance and eCommerce stakeholders
• Development: Exposure to modern cloud data platforms and BI tooling

INTERVIEW PROCESS

1. Initial screening with hiring manager (60 minutes)
2. Technical discussion – Power BI and SQL walkthrough
3. Final interview with wider team

Timeline: 2-3 weeks

HOW TO APPLY

Send your CV to Mohammed Buhariwala at Harnham via the apply button.

Keywords: BI Developer, Business Intelligence, Power BI, SQL, DAX, Microsoft Fabric, Data Analytics, Dashboards, Reporting, West Midlands, Wednesbury, Hybrid

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Data Analyst (Business Intelligence)

Up to £50,000 + Benefits

London

Harnham is working with a rapidly expanding company in the Green Tech space, as they continue to build out their data capability. They’re looking for a capable Data Analyst who enjoys crafting polished dashboards, digging into SQL, and turning complex datasets into practical insights the business can actually use.

THE ROLE

In this position, you will:

• Work alongside the Senior Data Analyst and Data Engineer to produce reliable, timely reporting that supports the company’s strategic and operational goals.
• Build Power BI dashboards that are both aesthetically strong and functionally intuitive, based on clear stakeholder requirements.
• Write clean, performant SQL to extract and prepare data for analysis.
• Carry out deep-dive and ad hoc analysis for teams across operations, commercial, and marketing
• Translate insights into clear, compelling narratives for audiences with varying levels of technical understanding.
• Deliver Power BI guidance and training, helping teams become more self-sufficient with their data.
• Document processes and project steps clearly, ensuring work is transparent, reproducible, and methodical.
• Collaborate through pair programming and structured testing to maintain accuracy and consistency.

YOUR SKILLS & EXPERIENCE

We’re looking for someone with:

• 2+ years’ experience as a Data Analyst.
• A degree in a quantitative subject (STEM, Maths, Stats, Engineering, etc.).
• Strong SQL capability
• Demonstrable experience building Power BI dashboards using good UX principles.
• A methodical working style with solid organisational and documentation habits.
• Familiarity with Git/GitHub or similar version control tools.
• Comfort working closely with others on code reviews, data testing, or pair programming.
• Strong attention to detail and a structured analytical mindset.
• Confident communication and presentation abilities.
• A proactive approach, curiosity, and a willingness to continuously learn.

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Analytics Engineer

London – Hybrid

Up to £75,000

A growing data function is looking for an Analytics Engineer to help develop well-structured, reliable data models that power reporting, analytics, and decision-making across the organisation. You’ll work across the full transformation layer, shaping clean, trusted datasets and helping bring clarity to complex raw data. If you want to deepen your dbt and SQL expertise, work with modern cloud tooling, and contribute to a high-impact analytics environment, this role offers a strong platform for growth and progression.

Responsibilities

You will:

• Build and maintain dbt models across bronze, silver, and gold layers
• Support the development of clean, well-optimised data models following established Kimball-style principles
• Help design and improve aggregation and transformation logic for analytics use cases
• Work with Data Engineers to understand upstream sources and ensure transformations are reliable and well-structured
• Contribute to data quality checks, testing suites, and documentation of models and pipelines
• Assist in shaping the semantic layer for BI tools, ensuring definitions, metrics, and logic align with business needs
• Collaborate with Analysts, Data Engineers, and product teams to clarify requirements and translate them into model updates

Skills & Experience

You should have:

• Strong SQL skills and experience working with cloud data warehouses (BigQuery, Redshift, Snowflake, etc.)
• Solid experience building models and transformations using dbt
• Understanding of dimensional modelling and data transformation principles
• Exposure to BI tools (Looker, Power BI, or similar) and how they consume data
• Experience working with cloud environments (AWS, GCP)
• Familiarity with basic data quality testing and workflow orchestration concepts (e.g., Airflow)
• Experience working in Agile, cross-functional teams
• Python experience for automation or scripting would be advantageous

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LEAD INSIGHT ANALYST

£60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce

THE COMPANY

UK’s largest online healthcare platform delivering prescriptions directly to patients’ homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover.

THE ROLE

Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer Insight. Hands-on leadership role – balance strategic ownership with getting into the data yourself.

WHAT YOU’LL DO

• Own LTV modeling and RFM analysis across the business
• Build customer segmentation frameworks for acquisition and retention programs
• Work with social listening tools and voice of customer data
• Design and analyze A/B tests to optimize campaigns
• Partner with Data Science on predictive models (churn, propensity, scoring)
• Present insights to CMO, CRM Director, and Finance teams
• Manage team of 4 analysts – set direction, develop talent, show what great looks like

KEY PROJECTS

• Azure to Microsoft Fabric migration (starts January)
• Tableau to Power BI migration
• LTV model rollout across organization
• RFM integration into CRM workflows
• Smart Reminders campaign measurement (prescription refills)

WHAT YOU NEED

Essential:

• Strong SQL (querying large datasets, complex joins, optimization)
• Customer segmentation, LTV modeling, or RFM analysis experience
• Understanding of predictive models (churn, propensity, scoring)
• Power BI or Tableau for dashboards
• Team leadership or mentorship experience
• Confident C-suite communicator with energy and presence

Highly Desirable:

• Subscription business or repeat purchase experience
• E-commerce or direct-to-consumer analytics
• Marketing analytics background
• Python or R for data analysis

TECH STACK

SQL (essential) | Power BI (migrating from Tableau) | Azure/Microsoft Fabric | Python (nice to have) | Social listening tools

WHAT’S ON OFFER

• £60K-£70K base + 10% bonus
• Leeds hybrid (2 days/week, near M1)
• Greenfield opportunity to build insight function
• Team will grow significantly if successful
• High visibility with senior leadership
• Mission-driven: helping patients access healthcare

INTERVIEW PROCESS

1. 1-hour with Head of Customer Insight (motivations, fit)
2. Technical task: dataset + brief, create insight output in Power BI, present findings (~90 mins, preferably F2F Leeds)
3. Final interview (senior leadership, offer)

Timeline: 2-3 weeks

HOW TO APPLY

Send CV to Mohammed Buhariwala at Harnham

Keywords: Customer Insight, LTV, RFM, Segmentation, SQL, Power BI, Healthcare, E-commerce, Leeds

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HEAD OF ECM

LONDON – HYBRID

UP TO £150,000

A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender.

THE ROLE

• End-to-end portfolio ownership- You will define and execute lifecycle strategy from activation through growth, retention, and reactivation, setting credit line and APR strategies, vintage repricing, balance transfer propositions, and cross-sell/up-sell activity. You will be accountable for overall portfolio performance, including exposure management, vintage roll rates, early delinquency management, revolver vs transactor segmentation, and attrition reduction.

• Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test-and-learn programs at scale, align acquisition strategy with in-life portfolio learnings, and ensure compliance with FCA Consumer Duty, Fair Value Assessments, reasonable foreseeability testing, vulnerable customer oversight, and Section 75 considerations.

• Leadership and governance- Lead weekly performance reviews with clear drivers, decisions, and owners; write and present papers to Credit Risk Committee and CustCo; manage cross-functional dependencies; challenge senior stakeholders where necessary; and ensure all decisions are executed with accountability and commercial focus.

REQUIREMENTS

• ECM/ credit strategy- experience running/ ownership of ECM within a lender
• SQL/ SAS experience
• Management experience

HOW TO APPLY

Please apply below or send CV

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Lead Marketing Analyst

Location: Fully remote (UK-based)
Salary: Up to £80k + 10% bonus

About the Business

A long-established, consumer-focused digital business backed by private equity. The company is undergoing a significant transformation under new leadership, with a clear three-pillar growth strategy centred around:

1. Expanding and strengthening its core digital products.

2. Enhancing customer experience to drive engagement and loyalty.

3. Building stronger community connections and marketing reach.

The business is in the process of modernising its approach to data and analytics, with major work underway on evolving its subscription model and diversifying revenue streams.

The Role

This is a newly created position within the central Analytics, Data, and Engineering function, designed to add an extra layer of leadership within the marketing analytics space.

You’ll take full ownership of the marketing analytics function, line-managing one Senior Analyst, and act as the go-to expert for marketing insight and reporting. You’ll work closely with senior stakeholders across marketing, commercial, and product to ensure data-driven decision-making, presenting confidently at executive and board level.

What You’ll Be Doing

• Leading a small analytics team delivering insights to guide marketing targeting, spend, and impact.

• Owning full-funnel, cross-platform customer analysis (web analytics, attribution partners, CDPs).

• Improving campaign decision-making through attribution, incrementality, and media mix modelling.

• Partnering with Data Science to build predictive models (LTV, churn).

• Owning and refining marketing forecast models for budget and performance planning.

• Using statistical analysis to optimise testing methodologies and outcomes.

• Developing best practice, transparent reporting, and actionable insights.

• Managing stakeholders across the business to improve marketing decisions.

• Building strong cross-functional relationships to promote a data-driven culture.

• Working with Data Engineering to manage data requirements and ensure quality deliverables.

Candidate Profile

Background

• Ideally from gaming, but open to e-commerce, ad-tech, or subscription/dating apps.

• Must have a strong B2C focus.

Experience

• Proven track record in marketing analytics.

• Comfortable leading and mentoring others.

• Strong stakeholder management and presentation skills.

• Line management experience (desirable but not essential).

Technical Skills

• SQL (essential).

• Power BI / Looker.

• Data visualisation expertise (Snowflake desirable).

• Knowledge of attribution, forecasting, incrementality testing, MMM, LTV/churn modelling (advantageous).

Package & Benefits

• ~£80k base salary + 10% bonus.

• Private healthcare (including dental).

• 6% pension contribution.

• Life insurance + employee assistance programme.

• Enhanced family leave.

• 25 days holiday + bank holidays (buy/sell option).

• Flexible working hours.

Interview Process

1. 1st stage: Zoom interview with senior marketing leadership.

2. 2nd stage: Take-home task + panel presentation.

3. 3rd stage: Final interview with executive team.

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Senior Account Manager (x2)

CRM / Data-Led Marketing Agency
Bristol (Hybrid – 3 days in office)
£34,000 – £42,000

We’re partnering with a well-established CRM and data-led marketing agency with around 30 years’ experience delivering work for major UK consumer and financial services brands. Following a recent international acquisition, the agency is continuing to grow and is now hiring two Senior Account Managers to support key client accounts from its Bristol office.

Both roles sit within the same client services team, reporting into Senior Account Directors. The core responsibilities are consistent across both positions, with variation depending on the client portfolio.

The Role

As a Senior Account Manager, you’ll be a day-to-day client contact, working closely with Account Directors to deliver against briefs, manage stakeholders, and keep work moving at pace.

You’ll sit at the heart of delivery – coordinating teams across strategy, creative, and development – while also contributing strategic thinking and identifying opportunities to grow the account.

There are two openings:

Role 1 – Large Consumer Brand (New Account Win)

• Supporting a Senior Account Director on a recently won, high-profile account

• Strong delivery focus due to limited project management support

• Managing a broad range of client stakeholders

• Exposure to creative, development and strategic work (less campaign-heavy)

• Opportunity to grow with the account as it scales

Role 2 – Financial Services Brand

• Supporting an Account Director across a well-established FS account

• More strategy-led, with a strong focus on CRM execution across email and DM

• Acting as the consistent day-to-day presence for the client

• Working closely with internal execution teams to ensure high-quality delivery

Key Responsibilities

• Act as a main point of contact for clients on day-to-day activity

• Support Account Directors in delivering CRM and data-led programmes

• Manage briefs, timelines and internal stakeholders

• Contribute to CRM and customer strategy discussions

• Ensure work is delivered to a high standard and on time

• Build strong, trusted client relationships

• Identify opportunities to add value within existing accounts

About You

• Currently a Senior Account Manager, or a strong Account Manager ready to step up

• Experience in digital, CRM, or data-led marketing (pure CRM experience not essential)

• Exposure to working with large, well-known brands

• Comfortable in a fast-paced agency environment

• Organised, proactive and confident with clients

• Personable and collaborative – someone clients and teams enjoy working with

Location & Package

• Bristol (office is a 5-minute walk from Temple Meads)

• Hybrid working – 3 days per week in the office

• Salary range: £34,000 – £42,000

Interview Process

1. Culture-focused screening interview

2. Competency-based interview with senior leadership

3. Task presentation to panel

Find out more and apply via the link below

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⭐ Product Data Scientist – Up to £65k + Benefits | London (Hybrid)

Join a fast-growing, community-driven marketplace on a mission to make fashion circular. We’re looking for a Product Data Scientist who can turn complex data into actionable product insights, drive experimentation, and influence strategy across a major consumer platform.

What you’ll do

• Own analytics for a core product area

• Shape product & commercial strategy with data-led insights

• Design, run, and evaluate A/B tests end-to-end (3-5 per quarter)

• Partner with Product, Engineering & ML teams

• Help build self-serve analytical capabilities

What you’ll bring

• Strong SQL (day-to-day level)

• Python exposure (nice to have)

• Experience with BI tools (Looker/PowerBI/Tableau)

• Comfort working with ETL workflows

• Strong communicator with commercial awareness

• Confident presenting to non-technical stakeholders

Why apply?

• Up to £65k base

• 1 day a week in a central London office

• Exceptional benefits

If you’re driven by experimentation, impact and product thinking, this is a brilliant next step.

Find out more and apply via the link below.

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Research Manager, Analytics (4 days in office, Fridays WFH)
Up to £60,000, London
Series A-B B2B Research Tech Startup (~50 people)

We’re partnered with a fast-growing research technology startup using AI to transform how organisations understand people. The business combines advanced analytics with modern research methods to deliver deeper insights, faster and at significantly lower cost than traditional research approaches.

As the company launches a new AI-driven product, they’re hiring a Research Manager to take ownership of analytics and modelling across client research projects.

The Role

This is a hands-on role focused on pushing the boundaries of quantitative analytics within research. You’ll lead complex modelling work, set best practice for analytics, and independently deliver end-to-end research projects.

Key Responsibilities

• Own analytics workstreams across major research projects

• Deliver advanced analysis including segmentation, factor reduction and regression modelling

• Set standards and best practice for analytics and segmentation

• Automate repeat analytical tasks for trackers and long-running projects

• Run end-to-end research projects (primarily quant; some qual/mixed methods)

• Contribute to proposals and RFPs

About You

Essential

• 3+ years’ experience in analytics and/or research using survey data

• Hands-on experience with regression, factor analysis and segmentation techniques

• Strong data wrangling, cleaning and weighting skills

• Proficiency in R or Python for analysis and visualisation

• Curious, exploratory approach to finding insight in data

Nice to have

• Experience with Bayesian as well as frequentist methods

• Understanding of the full market research project lifecycle

Interview Process

• Screening questions

• Talent interview

• Hiring Manager interview

• In-person task (with opportunity to meet Founder & C-suite)

Find out more and apply via the link below.

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Customer Data Analyst – up to £50,000 | Hybrid (2 days per week in London)

High-growth consumer services company | Expanding data team | Customer behaviour & retention focus

I’m supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business.

This is an opportunity to join a modern, insight-driven environment, working with senior stakeholders and influencing decisions around customer value, retention, product innovation, and commercial performance.

The Role

You will join a collaborative analytics team and work with stakeholders across Commercial, Marketing, Finance, and Technology. Your focus will be understanding customer behaviour, identifying value opportunities, and delivering insights that directly inform business strategy.

What You’ll Be Doing

• Develop and enhance customer segmentation to identify behavioural and value-based groups.

• Analyse churn, retention, loyalty, and customer lifetime value to support business planning.

• Explore diverse datasets – including customer interactions, service usage, device/behavioural data, and geographic insights – to uncover new opportunities.

• Conduct deep-dive evaluations of customer-focused product ideas and potential investments, providing clear, actionable recommendations.

• Partner with senior stakeholders to communicate insights in a simple, commercial, and impactful way.

• Support A/B testing, funnel analysis, and journey optimisation initiatives.

• Build dashboards and automate reporting to improve operational efficiency and insight accessibility.

What They’re Looking For

• Strong SQL and Python experience with solid analytical and storytelling skills.

• Background in customer or commercial analytics (telco, subscription, retail, e-commerce, utilities, FS, etc. all relevant).

• Ability to translate complex data into clear, actionable insight.

• Confident working with senior stakeholders and owning analysis end-to-end.

• Experience with segmentation, churn/retention analysis, or CLTV modelling is a strong advantage.

• Someone proactive who enjoys solving real business problems with simple, effective solutions.

Why This Role Is Unique

• Join a fast-growing organisation investing heavily in analytics and insight.

• Work on high-impact customer insight projects with strong visibility across the business.

• Lots of opportunity for greenfield analysis-many datasets remain underutilised.

• Collaborative team environment with strong leadership and clear direction.

• Ideal for someone who enjoys mixing hands-on analytics with strategic business influence.

Salary & Working Model

• Up to £50,000 base salary plus benefits

• Hybrid: 2 days per week in theLondon office

• Excellent exposure, learning opportunities, and ownership of key customer insight projects

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