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CRM Executive – Fashion Retail | London

London – Hybrid, 3 days a week
Up to £35,000
⏰ 1 month notice or less required

We’re working exclusively with a well-known British fashion retail group on an exciting opportunity for a CRM Executive to join their growing team.

This is a great role for someone with 1-2 years’ CRM/email marketing experience, ideally within retail, fashion or beauty, who is commercially minded, passionate about customer engagement and keen to develop their career in CRM.

The role will involve:

• Briefing, building, sending and reporting on email campaigns

• Supporting the email and CRM strategy

• Developing segmentation and targeted customer audiences

• Testing and learning to improve engagement and revenue

• Analysing campaign performance and making recommendations

• Supporting weekly/monthly reporting and CRM projects

• Monitoring competitor activity and industry trends

• Working closely with marketing, trading and creative teams

We’re looking for:

• 1-2 years’ experience in CRM/email marketing

• Experience building emails and automations within an ESP

• Strong communication and problem-solving skills

• Commercial awareness and a genuine passion for CRM/customer engagement

• Retail experience is highly desirable, particularly fashion or beauty

• Ometria experience would be a bonus

If you’re interested in finding out more, please get in touch for a confidential conversation.

Find out more and apply via the link below!

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If you’re passionate about CRM, email marketing, and creating engaging customer journeys, this is an excellent opportunity to join a well-established consumer brand undergoing continued digital growth. You’ll play a key role in delivering and optimising email campaigns that drive customer engagement, retention, and revenue, while working closely with a collaborative marketing team.

The Company
This organisation is a recognised consumer-focused business with a strong digital presence and a loyal customer base. They are investing in their customer marketing function and are focused on delivering personalised experiences across key channels. Their culture encourages collaboration, innovation, and continuous improvement, offering a supportive environment where ideas are valued.

The Role
As a CRM Executive, you will be responsible for the end-to-end delivery of email marketing campaigns and supporting wider CRM initiatives.
Key responsibilities include:

• Briefing, building, deploying, and reporting on email marketing campaigns
• Supporting the development and execution of the email marketing calendar
• Working with internal stakeholders to ensure messaging aligns with business and marketing objectives
• Developing audience segmentation strategies to improve engagement, retention, and customer value
• Executing A/B tests and analysing results to optimise campaign performance
• Monitoring campaign metrics and providing actionable insights and recommendations
• Ensuring email best practices are followed across creative, content, and customer journeys
• Supporting CRM development projects and automation initiatives
• Producing regular performance reporting and competitor analysis
• Identifying opportunities to enhance customer experience and drive channel growth

Your Skills & Experience

• Strong commercial experience delivering email marketing campaigns from planning through to execution and analysis
• Experience using Email Service Providers (ESPs) to build, deploy, and optimise campaigns
• Understanding of audience segmentation, customer lifecycle marketing, and campaign personalisation
• Experience with email testing strategies and campaign performance optimisation
• Strong analytical skills with the ability to interpret data and generate insights
• Advanced Excel skills for reporting and analysis
• Experience with Google Analytics or similar web analytics platforms is desirable
• Excellent organisational skills with the ability to manage multiple campaigns simultaneously
• Strong communication skills and the ability to collaborate with a wide range of stakeholders
• A proactive mindset with a genuine interest in CRM, customer engagement, and digital marketing

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Senior ML Ops Engineer

London (Hybrid, 1-2 days per week) | £75,000 – £85,000 + 10% Bonus

This is an opportunity to join a growing AI and data organisation that is using advanced analytics and machine learning to help public sector organisations make better, more informed decisions. You will play a pivotal role as the ML Ops specialist within the AI function, owning the infrastructure, deployment, and operational excellence of production machine learning systems.

The Company

They are an established data and AI business focused on developing innovative machine learning and analytics solutions that deliver meaningful real-world impact. Their platform combines predictive modelling, text analytics, and emerging AI capabilities to support complex decision-making at scale. As the organisation continues to grow, they are expanding their AI engineering capability and investing heavily in their platform and infrastructure.

The Role

You will:

• Own and evolve the infrastructure that powers a suite of AI and machine learning services.
• Design, build, and maintain production-grade ML orchestration pipelines using tools such as Dagster, Airflow, Prefect, or similar technologies.
• Deploy, monitor, and scale machine learning models and LLM-powered solutions in production environments.
• Build and maintain cloud-native infrastructure using Kubernetes and Infrastructure as Code technologies such as Terraform or Bicep.
• Develop robust CI/CD processes and observability frameworks to ensure reliable and secure ML operations.
• Collaborate closely with Data Scientists, software engineers, and client-facing teams to deliver scalable AI solutions.
• Influence technical standards, best practices, and the future direction of the organisation’s AI platform.

Your Skills & Experience

You will have:

• Strong commercial experience in Python software engineering.
• Experience deploying and managing machine learning infrastructure in production.
• Knowledge of orchestration tools such as Dagster, Airflow, Prefect, or similar.
• Hands-on experience with Kubernetes and containerised workloads.
• Expertise in Infrastructure as Code using Terraform, Bicep, Pulumi, or comparable technologies.
• Experience building CI/CD pipelines and implementing monitoring and observability practices.
• Experience working with cloud platforms, ideally Azure, although other cloud backgrounds will be considered.
• Exposure to LLMs, NLP, text analytics, or generative AI applications.
• The ability to deploy infrastructure that supports scalable, reliable machine learning services.

What They Offer

• Ongoing training and development opportunities.
• The chance to take ownership of a critical ML Ops function and influence the future of a growing AI platform.

How to Apply

If you are an ML Ops Engineer, Platform Engineer, or Infrastructure Engineer with a passion for production AI systems, cloud infrastructure, and machine learning at scale, apply now to learn more about this opportunity.

To Apply for this Job Click Here

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Customer Selections & Analytics Consultant (12 Month FTC)
Stratford-upon-Avon – 2x a month in office
Up to £50,000

Looking for a role where you can combine customer analytics, SQL, campaign targeting and stakeholder engagement? This opportunity offers the chance to join a growing analytics function, delivering impactful customer selections and performance insights that directly influence marketing and business decision-making. You’ll work across customer data, campaign analytics and reporting, helping drive more effective customer engagement strategies.

The Company
They are a well-established organisation with a strong focus on customer experience and data-driven decision-making. Continued investment in analytics and customer insight has created an opportunity for a Customer Selections & Analytics Consultant to join their team on a 12-month fixed-term contract.

Working within a collaborative analytics environment, you will partner with stakeholders across the business to support customer targeting, campaign optimisation and strategic decision-making through data.

The Role
As a Customer Selections & Analytics Consultant, you will:

• Build and deliver customer selections using SQL for marketing, customer and service communications.
• Translate campaign briefs into technical requirements and actionable data solutions.
• Work with multiple customer datasets to create accurate and compliant audience selections.
• Develop, maintain and enhance dashboards used to evaluate campaign performance.
• Analyse test-and-learn activity and identify opportunities to improve campaign effectiveness and ROI.
• Generate clear, actionable insights that support customer targeting strategies.
• Partner with business stakeholders to understand requirements and deliver against campaign objectives.
• Present technical findings and recommendations to non-technical audiences.
• Support quality assurance processes to ensure outputs meet business and regulatory requirements.
• Collaborate with wider analytics teams to continuously improve selection and evaluation processes.
• Manage multiple projects and priorities while meeting agreed timelines.

Your Skills & Experience
To be successful in this Customer Selections & Analytics Consultant role, you will have:

• Strong commercial SQL experience.
• Experience in customer selections, campaign analytics, CRM analytics or customer data environments.
• Experience working with and combining multiple datasets.
• Data visualisation experience, ideally using Power BI.
• Strong stakeholder management and communication skills.
• The ability to translate technical outputs into clear business recommendations.
• Experience presenting insights to support business decision-making.
• Strong attention to detail and a focus on data quality.
• Experience working within a regulated or compliance-driven environment would be beneficial.

What They Offer

• Exposure to customer analytics, campaign optimisation and wider data initiatives.
• Opportunities to develop expertise across customer analytics, customer targeting and data-driven marketing.
• Collaborative and supportive team environment.

How to Apply
If you’re an analytically minded SQL professional with experience in customer selections, campaign analytics or customer data, please get in touch to learn more about this opportunity.

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Digital Analyst
London – hybrid, 3 days per week)
Up to £40,000

This is an exciting opportunity for a Data Analyst to join a high-performing Digital Commerce Analytics team supporting a large, international ecommerce operation. You’ll work across digital customer journeys, performance marketing, and web analytics, helping stakeholders make better decisions through data-driven insights and compelling storytelling.

The Company
They are a well-established consumer-focused business with a strong digital presence across multiple international markets. The organisation is investing heavily in analytics capabilities, self-serve reporting, and modern data infrastructure to better understand customer behaviour and optimise digital performance.

You’ll join a collaborative analytics team that partners closely with Digital Commerce, Customer Journey, and Marketing functions. The environment encourages curiosity, innovation, and the use of data to drive commercial outcomes.

The Role
As a Digital Analyst, you will be responsible for analysing digital and ecommerce performance, uncovering insights, and supporting key business decisions across the customer journey.

Key responsibilities include:

• Analyse digital commerce and ecommerce data to identify trends, opportunities, and performance drivers
• Use SQL and web analytics platforms to understand customer behaviour and journey performance
• Evaluate on-site activity and conversion funnels to improve customer experience
• Support performance marketing analysis, attribution, and campaign effectiveness reporting
• Build and maintain dashboards and reporting solutions for stakeholders across the Digital team
• Translate complex datasets into clear, actionable recommendations for business users
• Partner with customer journey and product teams on testing and experimentation initiatives
• Perform web analytics QA, including tagging, tracking, and data validation
• Combine data from multiple sources including customer, marketing, and commercial datasets
• Support the ongoing development of the reporting environment as analytics capabilities evolve

Your Skills & Experience

• Strong SQL skills with the ability to analyse and manipulate large datasets
• Experience using Google Analytics, Adobe Analytics, or a similar web analytics platform
• Experience building dashboards and reports using Power BI or other visualisation tools
• Strong analytical mindset with the ability to turn data into meaningful business insights
• Understanding of customer journeys, digital performance metrics, and ecommerce analytics
• Experience working with stakeholders and presenting recommendations in a clear, engaging way
• Knowledge of A/B testing, experimentation, and web analytics QA is beneficial
• Retail, ecommerce, or customer-centric analytics experience is highly desirable

What They Offer

• Exposure to large-scale international ecommerce operations
• Opportunity to work across customer journey analytics, performance marketing, and digital optimisation
• Involvement in exciting analytics transformation projects, including Power BI and modern data platform initiatives
• Clear opportunities to develop technical, commercial, and stakeholder management skills within a growing analytics function

How to Apply
If you’re a Data Analyst with strong SQL skills, web analytics experience, and a passion for turning data into actionable insights, apply today to learn more about this opportunity.

To Apply for this Job Click Here

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CRM Executive
London – hybrid, 3 days per week)
Up to £35,000

This is an excellent opportunity for a CRM Executive to join a well-established omnichannel retailer investing heavily in digital growth and customer engagement. Working within a growing CRM team, you will play a key role in delivering email marketing campaigns, driving customer retention, and helping shape CRM strategy through data-led insights and testing initiatives.

The Company
They are a recognised retail brand with a strong presence across stores and ecommerce channels. The business is continuing to invest in digital transformation, customer experience, and CRM capabilities to support long-term growth. You’ll join a collaborative marketing function where CRM is a key strategic channel, working alongside experienced CRM professionals in a supportive environment. Their culture encourages innovation, creativity, and continuous improvement.

The Role
As a CRM Executive, you will support the planning, execution, and optimisation of email marketing campaigns across the customer lifecycle.

Key responsibilities include:

• Briefing, building, deploying, and reporting on email campaigns
• Supporting the development of the CRM and email marketing plan
• Collaborating with internal stakeholders to align campaigns with trading and marketing activity
• Delivering test-and-learn initiatives to improve engagement and revenue
• Building target audiences and identifying segmentation opportunities
• Ensuring email best practice across templates, devices, and customer journeys
• Evaluating campaign performance and using insight to optimise future activity
• Producing weekly and monthly CRM reports
• Supporting CRM development projects and automation initiatives
• Monitoring competitor activity and identifying new opportunities to enhance performance

Your Skills & Experience

• Strong experience delivering email marketing campaigns within a retail or consumer-focused environment
• Experience building emails and customer journeys within an ESP
• Knowledge of CRM best practices, segmentation, and customer lifecycle marketing
• Ability to analyse campaign performance and translate insights into actionable recommendations
• Strong Excel and reporting skills
• Familiarity with Google Analytics or similar web analytics platforms
• Commercially minded with an understanding of both brand and performance marketing
• Excellent communication, organisation, and stakeholder management abilities
• Experience with Ometria would be advantageous

What They Offer

• Opportunity to work alongside an experienced CRM leadership team
• Exposure to large-scale customer marketing programmes and CRM development projects
• Strong progression opportunities as the CRM function continues to grow
• Competitive benefits package including holiday allowance, pension, staff discount, and additional lifestyle benefits

How to Apply
If you’re a CRM Executive with experience in email marketing, customer engagement, and campaign optimisation, apply today to find out more about this exciting opportunity.

To Apply for this Job Click Here

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Head of Marketing Analytics

London (Hybrid – 3 Days a Week in Office)

£120,000-£150,000 + Bonus

Are you a hands-on Marketing Analytics leader who wants to build something from the ground up? This is an opportunity to take ownership of a growing Marketing Analytics function within a high-growth neobank, shaping how the business measures acquisition, marketing effectiveness and customer growth. In this role you’ll lead a team of experienced analysts while remaining technically hands-on yourself, building the frameworks, measurement capability and analytical approach that will underpin the next stage of growth.

The Company

This is a fast-growing UK FinTech and digital bank that has evolved significantly from its origins as a personal lending business. The business has built a strong customer base through digital acquisition and comparison platforms and is now expanding its product offering across everyday banking, savings, investments, credit and lending. With a large customer base, significant investment in data and analytics and ambitious growth plans, the business is now entering an important stage in the development of its Marketing Analytics capability. Marketing Analytics has historically been fragmented across different teams, but the business is now centralising the capability within its wider Analytics function, creating a genuine opportunity for a new Head of Marketing Analytics to define what best-in-class looks like.

The Role

As Head of Marketing Analytics, you’ll report directly into the senior Analytics leadership team and manage a team of three Marketing Analysts, with further growth planned. This is not a strategy-only leadership role: You’ll need to be comfortable getting into the detail, reviewing analytical approaches, coding and building the foundations of the function yourself. You’ll work closely with Marketing, Growth, CRM, Product and Analytics stakeholders to establish a clear measurement strategy and turn complex data into better commercial decisions.

Key responsibilities will include:

• Lead, coach and develop a growing team of Marketing Analysts.
• Define the long-term vision and strategy for Marketing Analytics.
• Build and improve marketing measurement and attribution frameworks.
• Develop a robust approach to multi-channel acquisition measurement.
• Own app and web-to-app measurement, particularly around paid acquisition.
• Connect acquisition activity through to activation, retention and customer LTV.
• Partner with Marketing and Growth to understand what is driving performance and where investment should be made.
• Improve the maturity of Marketing Analytics frameworks, processes and ways of working.
• Translate strategic business questions into practical analytical approaches.
• Challenge analytical thinking and maintain high standards of technical rigour.
• Work hands-on with data and code where required rather than simply directing from a distance.
• Help establish the roadmap for more advanced measurement approaches, including incrementality, experimentation and Marketing Mix Modelling.
• Communicate complex analytical findings clearly to senior commercial stakeholders.

This is an exciting 0-to-100 opportunity; there is plenty of historical data and a significant amount of groundwork to do, but equally a huge opportunity to build a genuinely impactful Marketing Analytics capability.

Your Skills & Experience

I’m looking for someone who combines strong technical Marketing Analytics expertise with proven people leadership.

You’ll ideally have:

• Significant experience in Marketing Analytics, Growth Analytics, Customer Analytics or a closely related discipline.
• Previous experience managing and developing analysts.
• Strong hands-on experience in an app-led B2C or D2C environment.
• Demonstrable experience measuring and driving app conversions and acquisition.
• Strong understanding of app attribution and paid acquisition measurement.
• Experience connecting app installs through to activation, retention and LTV.
• Strong web analytics experience, particularly GA4.
• Experience working across platforms such as AppsFlyer, Meta and Google Ads.
• Strong SQL and technical analytical capability.
• Experience working across both web and app analytics.
• The ability to operate comfortably between senior-level strategy and hands-on analytical detail.
• A track record of building or improving Marketing Analytics capabilities rather than simply maintaining an established function.
• Excellent stakeholder management and communication skills.

Experience with Amplitude, CRM analytics, experimentation, incrementality, multi-touch attribution or Marketing Mix Modelling would also be highly valuable. You’ll need to be someone who can genuinely do the work. High-level strategic thinking alone won’t be enough; the successful candidate will be expected to understand the existing data landscape, identify immediate priorities and make practical decisions about what can be built now versus what comes later. Experience in FinTech, financial services, subscriptions, eCommerce or another digitally led B2C environment would be hugely beneficial.

The Benefits

• £120,000-£150,000 salary
• Up to 15% bonus
• Private medical
• 7% pension
• Opportunity to work abroad for up to 120 days per year, subject to eligibility
• Brand-new office
• Strong opportunities for progression and technical development
• Opportunity to shape a newly centralised Analytics capability within a high-growth FinTech

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

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CRM Executive
London | £35,000 + Benefits
Looking to take ownership of CRM campaigns in a customer-focused digital environment? This is an exciting opportunity to join a growing team where you’ll play a key role in delivering engaging email marketing campaigns, improving customer retention, and driving commercial performance through data-driven CRM strategies.
The Company
They are a well-established consumer brand with a strong digital presence and a loyal customer base. The business is investing in customer engagement and marketing technology, creating opportunities for CRM professionals to make a measurable impact. You’ll join a collaborative team that values innovation, continuous improvement, and customer experience.
The Role

• Deliver end-to-end email marketing campaigns, from briefing and build through to deployment and reporting
• Support the development of the CRM and email marketing plan with performance insights
• Build targeted customer segments to improve engagement, retention, and lifetime value
• Execute A/B testing and optimisation strategies across campaigns
• Analyse campaign performance and provide recommendations to improve results
• Work closely with marketing and commercial stakeholders to align CRM activity with wider business objectives
• Support CRM development projects and ongoing channel enhancements

Your Skills & Experience

• Strong experience delivering email marketing or CRM campaigns
• Experience using ESP platforms, with exposure to automated customer journeys
• Advanced Excel skills and confidence working with customer data
• Knowledge of email marketing best practice, segmentation, and testing methodologies
• Understanding of campaign reporting and digital analytics tools
• Highly organised with excellent attention to detail and stakeholder management skills

What They Offer

• Competitive salary and benefits package
• Flexible working arrangements
• Strong opportunities for career development and progression
• Collaborative and supportive team culture
• Access to ongoing learning and development opportunities

How to Apply
If you’re a CRM Executive looking to develop your email marketing and customer engagement expertise, apply today through Harnham.

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AI Engineer / AI Strategy Specialist

Amsterdam (Hybrid) | Up to €70,000 + Benefits
This is an opportunity to work at the intersection of AI strategy, consulting, and hands-on engineering. You will help organisations unlock value from Large Language Models and modern AI technologies while playing a key role in the growth of an ambitious AI consultancy in the Netherlands.

The Company
They are a specialist AI consultancy focused on helping organisations redesign processes, implement intelligent automation, and create measurable business value through AI. Working across a variety of industries, they deliver end-to-end AI solutions that combine strategic guidance with technical expertise. Their culture is collaborative, innovative, and centred on continuous learning. As they continue to grow, they are looking for an AI Engineer / AI Strategy Specialist to help drive client success and shape their future capabilities.

The Role
You will combine strategy, architecture, and technical delivery to support AI transformation initiatives.
Responsibilities include:

• Developing AI transformation roadmaps aligned to business objectives and high-value use cases
• Translating business challenges into scalable AI solutions
• Advising stakeholders on AI architecture, model selection, tooling, and implementation approaches
• Designing, testing, and deploying Large Language Model solutions
• Leading end-to-end AI projects from discovery through delivery and adoption
• Integrating AI models into existing business systems and workflows
• Monitoring and optimising model performance through continuous evaluation and iteration
• Supporting AI teams and promoting best practices across projects
• Collaborating with software engineering, data science, and product teams
• Contributing to the development of internal AI tools, frameworks, and methodologies

Your Skills & Experience

• Strong technical expertise in AI, Large Language Models, RAG solutions, and modern AI frameworks
• Deep understanding of AI architecture beyond prompt engineering
• Commercial experience with Python and cloud platforms such as Azure
• Experience working with Git-based development workflows
• Proven capability leading complex AI implementations and technical teams
• Strong stakeholder management skills with the ability to communicate technical concepts to non-technical audiences
• Fluent Dutch language skills
• Experience building or contributing to AI-powered applications and solutions

Desirable:

• Experience with agent frameworks, MLOps, data modelling, or machine learning techniques
• Background in AI, Computer Science, Data Science, or equivalent practical experience
• Experience delivering solutions within consulting or enterprise environments

What They Offer

• Salary up to €70,000
• Hybrid working environment
• Opportunity to work on impactful AI transformation programmes
• Access to the latest AI tools, frameworks, and technologies
• Strong learning and development opportunities
• Exposure to a broad range of industries and business challenges
• Clear progression opportunities within a growing organisation
• Competitive benefits package, including potential equity participation

How to Apply
If you are passionate about AI strategy, Large Language Models, and delivering real-world AI solutions, apply today to learn more about this opportunity.

To Apply for this Job Click Here

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Data Product Owner

Amsterdam | Up to €65,000

This is a fantastic opportunity for a Product Owner early in their career to take ownership of data products and develop their expertise within a collaborative Agile environment. You’ll work closely with technical and business stakeholders, gaining exposure to data products, delivery management, and product strategy.

The Company
They are a forward-thinking organisation investing in the growth of their data and technology capabilities. Their teams work in a highly collaborative environment, delivering innovative solutions that support key business objectives. With a strong focus on Agile delivery and continuous improvement, they offer excellent opportunities for learning and progression. They are committed to creating an inclusive workplace where people can thrive and develop their careers.
The Role

• Own and manage smaller data products through delivery and ongoing support.
• Support backlog governance and ensure the quality and consistency of work items.
• Define, prioritise, and maintain Epics, Features, and Requirements within Azure DevOps.
• Work closely with stakeholders, developers, and data teams to translate business requirements into actionable deliverables.
• Support sprint planning, backlog refinement, reviews, and other Agile ceremonies.
• Monitor delivery progress, identify risks, and coordinate dependencies across teams.
• Manage product enhancements and change requests.
• Contribute to improving Agile delivery practices, documentation, and backlog quality.

Your Skills & Experience

• Commercial experience in a Product Owner, Business Analyst, or similar delivery-focused role.
• Strong understanding of Agile and Scrum methodologies.
• Experience using Azure DevOps or similar backlog management tools.
• Ability to gather, structure, and document business requirements.
• Strong organisational, communication, and stakeholder management skills.
• Interest in data products, technical delivery, or cloud-based environments.
• Product Ownership or Agile certifications are beneficial.

What They Offer

• Salary up to €65,000 depending on experience.
• Competitive benefits package.
• Exposure to data products and modern technology environments.
• Ongoing training and professional development opportunities.
• Clear career progression within product and delivery functions.
• Collaborative and supportive team culture.

How to Apply
If you are looking to build your Product Owner career within a data-focused environment and take greater ownership of product delivery, apply today.

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