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Staff Machine Learning Engineer

Location: Palo Alto, CA | On-site 5 days a week

About the Role & Team

Are you ready to bridge the gap between cutting-edge AI research and production-grade software engineering at massive enterprise scale?

As an Staff Machine Learning Engineer, you will play a crucial role in ensuring the smooth operation and optimization of LLM-aided AI products. The team sits within the central Chief Data and Analytics Office, at the intersection of Computer Science and Computer Engineering, building scalable LLM-based products, reusable back-end APIs, and AI infrastructure powering 320,000+ employees organization-wide.

In this role, you will lead the design and delivery of production architectures, accelerating ML adoption across the business and taking internal capabilities from 0 to 80% in days rather than months.

Why Join?

• Massive Scale & Impact: Build tools (Chatbots, Text-to-Code, SQL agents, workflow automation) used by hundreds of thousands of users. Releases can touch 100,000+ users in week one, saving up to 30% of working time for operational teams.
• High Visibility: Report directly to executive leadership with direct Operating Committee confidence and high-profile ownership.
• Entrepreneurial Culture: Move fast in a startup-like environment backed by enterprise resources-tackle open problems on Thursday and deliver production-ready solutions by Monday.
• Top-Tier Talent: Collaborate with leading scientists and engineers from top tech labs and research institutions.

Key Responsibilities

• Architect & Deploy: Combine vast data assets with cutting-edge LLMs and Multimodal LLMs, leading the design and delivery of production architectures.
• Bridge Science & Systems: Bridge scientific research and software engineering, requiring deep expertise in both domains.
• Scalable Infrastructure: Collaborate closely with cloud and SRE teams to design modular, reusable back-end APIs built for scalability.
• Ownership & Strategy: Act as a “Responsible Owner” for ML services in enterprise environments, writing clear, concise OKRs aligned with business expectations.

Required Qualifications

• Education: PhD in a quantitative discipline (e.g., Computer Science, Mathematics, Statistics).
• Hands-on Engineering: Experience in an individual contributor role in ML engineering
• Distributed Systems: Hands-on experience in implementing distributed, multi-threaded, and scalable applications (using frameworks such as Ray, Horovod, DeepSpeed, etc.) and cloud/container environments (AWS, Kubernetes, Fargate).
• Core Fundamentals: Solid understanding of the fundamentals of statistics, optimization, and ML theory (focusing on NLP and/or Computer Vision), combined with excellent CS fundamentals and SDLC best practices.

Preferred Qualifications

• LLM Optimization: Demonstrable experience in parameter-efficient fine-tuning, model quantization, and quantization-aware fine-tuning of LLM models.
• Prompt Engineering & Reasoning: Hands-on knowledge of Chain-of-Thought, Tree-of-Thought, and Graph-of-Thought prompting strategies.
• Microservices & Orchestration: Experience designing and implementing pipelines using DAGs (e.g., Kubeflow, DVC, Ray) and constructing batch/streaming microservices exposed as gRPC and/or GraphQL endpoints.

Compensation & Package

• Target Base Compensation: $260,000-$310,000 + Bonus + Equity

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Senior Product Manager
Chicago, IL | Hybrid (3 Days/Week)

$120,000 – $150,000 Base + Bonus

Build products that directly shape the future of consumer lending.

We’re partnering with a rapidly growing fintech that’s transforming how consumers access credit through technology, data, and AI. Backed by an experienced leadership team, they’re looking for a Senior Product Manager who thrives in fast-moving environments and wants genuine ownership over products that impact millions of customer decisions.

This isn’t a role for someone who simply manages backlogs.

They’re looking for someone who identifies problems before anyone else, makes difficult prioritization decisions, and works side-by-side with engineering to ship products that move the business forward.

If you enjoy operating with autonomy, solving ambiguous problems, and owning products from idea through launch, this is the opportunity to do exactly that.

What You’ll Do

• Own the product strategy and roadmap for high-impact customer and internal products
• Work directly with engineering, design, analytics, operations, and executive leadership to turn ideas into shipped products
• Speak regularly with customers and internal users to uncover opportunities and validate product direction
• Make difficult prioritization decisions using data, customer insight, and commercial impact
• Launch, measure, iterate, and continuously improve product experiences based on real-world feedback
• Drive AI-enabled product innovation where it creates meaningful value for customers and the business
• Influence company strategy by balancing customer needs with commercial outcomes

What We’re Looking For

We’re much more interested in how you operate than where you’ve worked.

The strongest candidates will demonstrate:

• Experience owning products end-to-end, from discovery through launch and iteration
• Comfort making decisions with imperfect information and operating in ambiguous environments
• A track record of shipping products quickly and learning through iteration
• Strong commercial thinking with experience measuring business outcomes, customer adoption, or revenue impact
• Excellent product judgment and the confidence to say “no” when necessary
• Experience partnering closely with engineers to solve complex technical problems
• Curiosity, ownership, and a genuine passion for building products customers love

Bonus Points For

• Fintech, lending, payments, or financial services experience
• Experience building AI-powered or data-driven products
• Strong SQL or analytical skills
• Startup or high-growth company experience
• Experience taking products from 0→1

Why This Role?

You’ll join a product organization where PMs are trusted to make decisions, move quickly, and have a direct impact on company growth. You’ll work alongside experienced product and engineering leaders who value curiosity, speed, and thoughtful product thinking over unnecessary process.

If you’re looking for a role where you’ll genuinely own products-not just coordinate them-this is an opportunity to make a measurable impact while helping shape the next generation of consumer lending technology.

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Senior Manager, Supply Chain Analytics

Remote | $150,000 Base + Bonus + Equity

A large-scale field services organization is hiring a Senior Manager, Supply Chain Inventory & Automation to help transform inventory planning, forecasting, and operational decision-making through data, automation, and advanced analytics.

This is a builder role for someone who enjoys solving complex operational problems, creating forecasting models from scratch, and developing scalable automation solutions that have direct business impact.

What You’ll Do

• Design and build forecasting models to improve inventory planning and operational performance
• Develop automated reporting, analytics, and decision-support capabilities for supply chain leadership
• Create and maintain data pipelines supporting inventory, procurement, logistics, and field operations
• Analyze operational performance and identify opportunities to improve efficiency, service levels, and inventory utilization
• Partner with business leaders to drive supply chain transformation initiatives
• Build scalable solutions using modern cloud, analytics, and automation technologies

What We’re Looking For

• Strong supply chain, inventory planning, logistics, or operations analytics experience
• Advanced Python and SQL skills are essential
• Proven experience building forecasting models and predictive analytics solutions
• Hands-on experience creating data pipelines, automation frameworks, and reporting systems
• Experience with AWS, cloud-based analytics environments, and large operational datasets
• Strong problem-solving skills with the ability to diagnose issues and develop scalable solutions
• Comfortable working directly with stakeholders and translating business challenges into technical solutions
• Consulting or transformation experience is welcomed

Ideal Background

• Supply Chain Analytics
• Operations Research
• Inventory Optimization
• Supply Chain Consulting
• Data Science
• Industrial Engineering

Why Join?

• Greenfield opportunity to build forecasting and automation capabilities from the ground up
• High-impact role supporting a nationwide operation
• Significant ownership and visibility with senior leadership
• Modern environment investing heavily in analytics, AI, and automation
• Opportunity to influence strategy while remaining highly hands-on technically

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Director, Finance & Strategy

Remote | $160,000 – $190,000 Base + Bonus + Equity

A high-growth consumer business is seeking a Director, Finance & Strategy to partner directly with the CFO and own financial performance for a large recurring revenue portfolio.

This is a highly visible position at the intersection of finance, strategy, product, and technology. You’ll own forecasting, pricing, profitability, cash flow, and portfolio performance while helping modernize finance through AI, automation, and advanced analytics.

What You’ll Do

• Own forecasting, budgeting, financial modeling, executive reporting, and business performance analysis
• Partner with senior leaders on pricing strategy, product launches, customer growth initiatives, and profitability improvements
• Develop cohort analyses, retention models, customer lifetime value frameworks, and recurring revenue forecasting
• Build insights around portfolio performance, customer behavior, pricing effectiveness, and business risk
• Identify opportunities to automate reporting, streamline workflows, and improve decision-making through AI and analytics
• Serve as a trusted advisor to executive leadership, turning complex data into actionable business recommendations

What We’re Looking For

• 5+ years of FP&A, strategic finance, or commercial finance experience
• Experience owning a P&L, business unit, or significant product portfolio
• Strong forecasting, financial modeling, pricing, and profitability analysis experience
• Background in insurance, warranty, subscription, recurring revenue, fintech, or related industries
• Strong analytical skills with experience in cohort analysis, retention modeling, and customer economics
• Hands-on experience with SQL and/or Python
• Passion for leveraging AI, automation, and modern tools to improve finance processes
• Independent operator with strong executive presence and business partnering skills

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Senior Analyst

£90,000 + Bonus

Brighton (Hybrid – 3x Days a Week in Office)

If you enjoy solving commercial problems, influencing product strategy, and using data to shape customer experiences, this is a fantastic opportunity to join one of the UK’s most exciting AI-first businesses!

The Company

Following significant growth across the UK, Europe and the US, this global marketplace is continuing to invest heavily in Product, Data and AI as they build the next generation of customer experiences; data is at the centre of every product decision, with analysts embedded directly into Product squads to identify opportunities, measure impact and influence strategy. This is a business where analytics drives action!

The Role

You’ll join a growing Data function, partnering closely with Product Managers, Engineers and Designers to solve complex business problems through data. This is a highly commercial role where you’ll combine analytics, experimentation and light-touch data science to uncover opportunities, influence product strategy and deliver measurable business impact. You’ll work across the full product lifecycle, from sizing opportunities before development through to measuring success once new features are launched.

Projects include:

• Recommendation engines and personalisation
• Product analytics and customer journey optimisation
• Experimentation and A/B testing
• AI-powered product features and proof of concepts
• Opportunity sizing and commercial analysis
• Product performance measurement

Your Skills & Experience

• Strong SQL skills
• Python experience or hands-on exposure to AI/LLM tools
• Experience delivering actionable insights to senior stakeholders
• Strong commercial acumen and problem-solving ability
• Experience designing, measuring and interpreting experiments
• Excellent communication and stakeholder management skills

This role is ideal for someone who enjoys understanding business problems first, then using the right analytical techniques to deliver meaningful outcomes.

The Benefits

• £80,000-£90,000

How to Apply

Please register your interest by sending your CV via the Apply link on this page.

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Lead AI Product Manager

Compensation: Up to 250K
Travel: Must be willing to travel regularly
Type: Full-Time

The Opportunity

We are looking for a Founding AI Product Manager to establish and lead the product function for a growing AI organization.

This is the first dedicated Product Manager hire supporting the AI product portfolio. You will work at the intersection of product strategy, applied AI, engineering, and business impact-defining what gets built, why it matters, and how to turn advanced AI capabilities into scalable products.

This is not a role focused on simply integrating off-the-shelf AI tools or wrapping an existing API.

The team is building proprietary AI capabilities and products, with a particular focus on Large Language Models, generative AI, intelligent systems, and core AI technologies. You will help shape the product strategy from the ground up while remaining highly hands-on in execution.

You will initially operate as a player-coach, owning product strategy and execution directly while establishing the processes, frameworks, and foundations required to scale the product organization over time.

What You’ll Do

• Establish and own the product vision and roadmap for AI products and capabilities.
• Partner closely with engineering, and business stakeholders to identify high-value opportunities for AI.
• Translate complex AI and technical capabilities into clear product strategies, requirements, and measurable outcomes.
• Define product roadmaps across LLMs, generative AI, intelligent automation, and other core AI capabilities.
• Help determine where the organization should build proprietary technology versus leverage existing technologies.
• Work closely with technical teams developing and improving AI systems rather than simply consuming third-party models.
• Own the full product lifecycle, from problem definition and discovery through development, launch, adoption, and iteration.
• Develop product requirements, prioritization frameworks, success metrics, and go-to-market plans.
• Balance long-term AI product strategy with hands-on execution and rapid delivery.
• Work directly with senior leadership to shape the organization’s broader AI product strategy.
• Establish foundational product processes, operating rhythms, and best practices.
• Help define the future structure of the AI product organization and contribute to future product hiring.

What We’re Looking For

• Proven experience building and launching products involving AI, machine learning, generative AI, or advanced data-driven technologies.
• Experience working with LLMs and modern AI systems at a meaningful product or technical level.
• Strong understanding of how AI products are actually built, including the tradeoffs between models, data, infrastructure, evaluation, performance, cost, and user experience.
• Experience partnering closely with engineering and technical teams building proprietary AI capabilities.
• A track record of taking ambiguous problems and turning them into clear product strategies and executable roadmaps.
• Strong technical fluency and the ability to engage deeply with engineers, data scientists, and AI researchers.
• Experience working in an environment where the product function is still being established or scaled.
• Strong judgment around prioritization, experimentation, and balancing technical ambition with business impact.
• Excellent communication skills with the ability to influence across technical and executive stakeholders.

To Apply for this Job Click Here

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Senior CRM & Loyalty Manager

London or Livingston (Hybrid – 2 days in office) | Up to £75,000

The Opportunity

We’re partnering with a leading omnichannel retail brand looking for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty, and lifecycle marketing initiatives.

This is a high-profile leadership role with responsibility for driving CRM strategy, evolving a successful loyalty programme, and delivering personalised customer experiences across multiple channels. You’ll work closely with analytics, technology, marketing, eCommerce, and retail teams to improve retention, engagement, and customer lifetime value.

Key Responsibilities

• Own and evolve the company’s loyalty programme
• Define and execute CRM and customer engagement strategy
• Develop and optimise customer lifecycle and automated journeys
• Lead CRM activity across email, web, mobile, and retail channels
• Deliver reporting, forecasting, insights, and commercial recommendations
• Drive personalisation and automation initiatives
• Manage CRM technology projects from requirements through to deployment
• Build strong relationships with stakeholders across the business
• Lead, mentor, and develop a CRM team

What We’re Looking For

• 5+ years’ experience in CRM and customer marketing
• Strong retail or eCommerce background
• Experience owning or managing loyalty programmes
• Knowledge of Salesforce CRM platforms, ideally SFMC and Loyalty Management
• Strong analytical and commercial mindset
• Experience delivering customer lifecycle and retention strategies
• Excellent stakeholder management and communication skills
• Experience working closely with technology and product teams
• Leadership experience managing and developing team members

Ways of Working

• Hybrid working model (2 days in office)
• Leadership role with high visibility across the organisation
• Collaborative environment working across multiple business functions
• Focus on customer experience, loyalty, and commercial growth
• Opportunity to shape CRM strategy and transformation initiatives

Benefits

• Competitive salary up to £75,000
• Hybrid and flexible working
• 40% staff discount
• Up to 34 days annual leave including bank holidays
• Birthday day off
• Pension scheme
• Virtual GP access
• Employee Assistance Programme
• Career development and progression opportunities

How to Apply

If you’re a commercially minded CRM leader with a passion for customer loyalty, retention, and personalised customer experiences, we’d love to hear from you.

Apply with your CV or reach out to me!

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E-Commerce Data Analyst

£35,000 – £45,000

Merseyside (3 days a week on-site)

Are you passionate about turning digital data into meaningful business outcomes? This is an excellent opportunity for an E-Commerce Data Analyst to join a growing analytics function where your insights will directly influence online performance, customer experience, and commercial decision-making. You’ll work closely with E-Commerce and Analytics teams, helping shape strategy through data-driven recommendations.

THE COMPANY

They are a well-established consumer-focused organisation with a strong digital presence and a commitment to using data to improve customer experiences. Their analytics team plays a central role in supporting business growth, delivering actionable insights across multiple functions. With continued investment in data and technology, they offer a collaborative environment where analytical expertise is highly valued. You’ll join a team that encourages knowledge sharing, innovation, and continuous development.

THE ROLE

As an E-Commerce Analyst you will join a growing digital analytics team where you’ll use SQL, BigQuery, GA4 and BI tools to shape e-commerce strategy through data-driven insights and commercial impact.

Specifically, you can expect to be involved in the following:

• Analyse web and customer data to generate commercial insights and recommendations.
• Translate business challenges into analytical solutions that support strategic decision-making.
• Partner with stakeholders across e-commerce and wider business teams to understand objectives and identify opportunities.
• Build and maintain dashboards, reports, and self-service analytics solutions.
• Evaluate the commercial impact of insights and help prioritise high-value initiatives.
• Develop tools and processes that improve analytical capabilities across the organisation.
• Monitor online performance, customer behaviour, and key e-commerce metrics.
• Collaborate with analytics colleagues to share knowledge, best practice, and data developments.

SKILLS AND EXPERIENCE

The successful E-Commerce Analyst will have the following skills and experience:

• Strong commercial experience using SQL and BigQuery for data analysis.
• Experience working with Google Analytics 4 (GA4).
• Expertise in data visualisation tools such as Power BI or Looker.
• Good understanding of analytical methodologies and data-driven problem solving.
• Exposure to ETL processes, data pipelines, or database automation.
• Strong stakeholder management and communication skills.
• Confident presenting insights to both technical and non-technical audiences.
• Advanced Excel skills and experience working with business reporting tools.
• Experience using AI-enabled analytics or automated insight generation tools would be beneficial.

BENEFITS

The successful E-Commerce Analyst will receive the following benefits:

• Salary between £35,000 – £45,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

To Apply for this Job Click Here

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Senior CRM Manager

£55,000 – £75,000

Livingston, Scotland or London (2 days a week on-site)

An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy, drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions.

THE COMPANY

They are a highly recognised omnichannel consumer business with a strong customer focus and a significant investment in digital transformation. Operating across both physical and online channels, they are committed to delivering exceptional customer experiences through data-driven marketing and technology. Their CRM function plays a central role in customer growth, retention, and loyalty, making this a visible and commercially important position. As they continue to evolve their customer engagement capabilities, they are investing heavily in personalisation, automation, and CRM innovation.

THE ROLE

As a Senior CRM Analyst you will own and shape the CRM and loyalty strategy for a leading omnichannel consumer brand, driving customer engagement, retention, personalisation, and CRM transformation in a high-impact leadership role.

Specifically, you can expect to be involved in the following:

• Own and develop the loyalty programme strategy, driving customer engagement and retention
• Define and execute CRM and loyalty initiatives in partnership with senior leadership
• Lead customer lifecycle marketing programmes and automated customer journeys
• Deliver CRM activity across email, web, mobile, and in-store touchpoints
• Analyse campaign performance and customer behaviour to provide actionable recommendations
• Drive CRM transformation projects from requirements gathering through to implementation
• Collaborate with analytics, technology, ecommerce, and marketing teams to improve customer experiences
• Lead, mentor, and develop a small CRM team

SKILLS AND EXPERIENCE

The successful Senior CRM Manager will have the following skills and experience:

• Strong commercial experience in CRM, customer lifecycle marketing, and loyalty strategy
• Experience working within retail, ecommerce, consumer, or customer-focused environments
• Hands-on experience with CRM platforms and marketing automation technologies
• Strong knowledge of Salesforce Marketing Cloud or similar CRM technologies
• Proven experience owning or significantly contributing to loyalty programme development
• Excellent stakeholder management and cross-functional collaboration skills
• Strong analytical mindset with the ability to translate insight into business action

BENEFITS

The successful Senior CRM Manager will receive the following benefits:

• Salary between £55,000 – £75,000 – depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

To Apply for this Job Click Here

To Apply for this Job Click Here

Senior CRM & Loyalty Manager
London, Hybrid
Salary up to – £75,000

This is an exciting opportunity for an experienced CRM and loyalty professional to take ownership of customer engagement strategy within a well-established consumer brand. You will play a key role in shaping the future of loyalty, customer lifecycle marketing, and CRM transformation, with the autonomy to influence strategic decisions and deliver measurable commercial impact.

The Company
They are a leading omnichannel retail business with a strong customer focus and a significant investment in digital, CRM, and customer experience. With an established customer base and ambitious growth plans, they continue to enhance how they engage, retain, and reward customers across multiple channels. Collaboration, innovation, and customer-centric decision-making are central to their culture, creating an environment where CRM is recognised as a key driver of business performance.

The Role
You will lead CRM and loyalty initiatives, driving customer engagement, retention, and personalisation across the customer journey.
Responsibilities include:

• Owning and developing the loyalty programme strategy to increase engagement and retention
• Defining and delivering CRM and loyalty roadmaps alongside senior stakeholders
• Managing customer lifecycle communications and automated marketing journeys
• Leading CRM activity across email, web, mobile, and retail touchpoints
• Delivering reporting, forecasting, and actionable customer insights
• Managing CRM technology and transformation projects from requirements gathering through to testing and implementation
• Driving personalisation and automation initiatives to improve customer experience and campaign effectiveness
• Leading and developing a small CRM team while fostering cross-functional collaboration with analytics, technology, ecommerce, and marketing teams

Your Skills & Experience

• Strong commercial experience in CRM, customer lifecycle marketing, and loyalty programme management
• Background within retail, ecommerce, consumer, or customer-focused environments
• Hands-on experience with Salesforce CRM platforms, ideally including Salesforce Marketing Cloud and loyalty solutions
• Proven ability to build and optimise customer journeys and automated marketing programmes
• Excellent stakeholder management and communication skills
• Strong analytical mindset with the ability to translate data into commercial recommendations
• Experience managing CRM platforms, technology projects, and transformation initiatives
• Previous people management or leadership experience with a passion for developing others

How to Apply
If you are an experienced Senior CRM & Loyalty Manager looking to drive customer engagement, loyalty strategy, and CRM innovation within a growing organisation, apply today to find out more.

To Apply for this Job Click Here

To Apply for this Job Click Here

Senior CRM Manager

£65,000 – £75,000

Hybrid – West Lothian (2x days per week)

Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation initiatives across multiple customer touchpoints.
The Company

They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer journeys across online and offline channels. The business offers a collaborative environment where CRM plays a central role in driving commercial growth and customer loyalty.
The Role

As Senior CRM & Loyalty Manager, you will lead the CRM and loyalty strategy, taking ownership of customer lifecycle marketing and loyalty programme development.
Responsibilities include:

• Own and evolve the customer loyalty programme, driving engagement and retention
• Define and execute CRM and loyalty strategies in partnership with senior stakeholders
• Lead customer lifecycle marketing programmes and automated customer journeys
• Deliver CRM activity across email, web, mobile, and retail channels
• Provide reporting, forecasting, customer insight, and commercial recommendations
• Manage CRM technology projects from requirements gathering through to testing and deployment
• Drive personalisation and marketing automation initiatives
• Lead, coach, and develop a small CRM team
• Collaborate closely with analytics, technology, ecommerce, marketing, and retail stakeholders

Your Skills & Experience

• Strong CRM and loyalty marketing experience within a retail, ecommerce, or consumer-focused environment
• Proven ownership of customer loyalty programmes and lifecycle marketing strategies
• Experience managing CRM campaigns across multiple customer channels
• Strong understanding of CRM platforms, ideally including Salesforce technologies
• Ability to deliver customer insight, performance reporting, and commercial recommendations
• Experience working alongside technical, product, or IT teams on CRM projects
• Excellent stakeholder management and communication skills
• Strong analytical mindset with a focus on customer engagement and commercial outcomes
• Experience leading and developing team members

What They Offer

• Salary up to £75,000
• Hybrid working with 2 days per week in the office
• Generous holiday allowance
• Staff discount programme
• Pension scheme
• Health and wellbeing benefits, including access to virtual healthcare support
• Employee assistance programme
• Excellent career development and progression opportunities
• Opportunity to lead strategic CRM and loyalty initiatives with significant business impact

How to Apply
If you are passionate about CRM, customer loyalty, and delivering customer-centric growth, apply today to learn more about this Senior CRM & Loyalty Manager opportunity.

To Apply for this Job Click Here

To Apply for this Job Click Here

I’m hiring a Senior CRM & Loyalty Manager for one of the UK’s best-known retail brands.

This is a strategic leadership role focused on owning and evolving the loyalty proposition, customer lifecycle strategy, and CRM programme for a business with over 100 stores across the UK and Ireland and a growing omnichannel presence.

The company

A well-established retail brand with a highly engaged customer base and significant investment in CRM, loyalty, and customer experience.

With over 100 locations across the UK and Ireland, the business continues to invest heavily in digital, retention, and customer engagement capabilities.

The role

Reporting into the Head of CRM, you’ll lead both the strategic and operational delivery of CRM and loyalty activity across the business.

This role has two major areas of focus:

Loyalty

• Own and evolve the company’s loyalty programme
• Develop new loyalty propositions and customer engagement initiatives
• Identify opportunities to increase retention, loyalty engagement, and customer value
• Work closely with senior stakeholders to shape future loyalty strategy

Customer Lifecycle

• Build and optimise customer lifecycle journeys
• Deliver personalised customer experiences across email, web, mobile, and retail channels
• Improve automation and CRM maturity across the business
• Drive customer retention and engagement initiatives

What you’ll be doing

• Define CRM and loyalty strategy alongside the Head of CRM
• Lead lifecycle marketing and customer journey optimisation
• Own the ongoing development of the loyalty programme
• Present recommendations, insights, and performance updates to senior stakeholders
• Drive CRM transformation projects and platform improvements
• Lead personalisation and customer retention initiatives
• Coach and develop a CRM Manager and CRM Executive
• Partner closely with Analytics, Ecommerce, Technology, Marketing, and Retail teams

What they’re looking for

Must-haves

• 5+ years’ CRM experience
• Experience developing customer lifecycle journeys
• Strong stakeholder management and communication skills
• Commercial mindset with a focus on customer value and retention
• Experience working cross-functionally with marketing, technology, and analytics teams
• Previous exposure to loyalty programmes or customer engagement initiatives

Strongly preferred

• Retail or eCommerce background
• Loyalty programme ownership
• Salesforce CRM experience (any CRM platform considered)
• Experience managing or mentoring team members
• Customer retention, personalisation, and automation experience

The team

• Reports into the Head of CRM
• Manages a CRM Manager and CRM Executive
• Works closely with Analytics, Technology, Ecommerce, Marketing, and Retail teams

This is a highly visible role with genuine influence over customer strategy and the future direction of loyalty within the business.

Why this role?

• Opportunity to own and shape a major loyalty programme
• Strategic leadership role with hands-on influence
• Established retail brand with significant investment in CRM
• Strong visibility across the organisation
• Opportunity to lead and develop a growing team
• Blend of strategy, customer insight, lifecycle management, and loyalty innovation

Package

• Up to £75,000 salary
• Hybrid working (2 days per week in office)
• 40% staff discount
• Up to 34 days holiday including bank holidays
• Birthday off
• Pension scheme
• Career development opportunities

Interview process

• Stage 1: Interview with CRM leadership and current role holder
• Final stage: In-person interview with presentation and stakeholder meeting

If you’re a CRM leader with strong loyalty and lifecycle experience looking for a role with genuine ownership and strategic influence, this is a fantastic opportunity to make a meaningful impact.

To Apply for this Job Click Here