Customer Analyst

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/ £50000 - £55000 annum

INFO

Salary
SALARY:

£50000 - £55000

Location

LOCATION

Job Type
JOB TYPE

Permanent

Customer Analyst

£50,000-£55,000 + Share Scheme

Lancashire (Hybrid - 3x Days a Week in Office)

If you enjoy shaping strategy, proving ROI, and building what "good" looks like in CRM and retention, this is the role for you!

The Company

A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners

The Role

Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.

You'll:

  • Analyse campaign performance, retention, and lifecycle activity
  • Lead A/B testing and prove commercial impact (ROI focus)
  • Support the rollout of a central CRM strategy and best practice
  • Work on large-scale reactivation & recall programmes
  • Partner with commercial, marketing, tech, and external teams
  • Contribute to a new customer data warehouse build

It's a role with real influence - you won't just report on campaigns, you'll shape them.

Your Skills & Experience

  • SQL - strong experience
  • Campaign analysis, A/B testing, and retention focus
  • Ability to tie insight to commercial outcomes
  • Experience working with large-scale consumer data
  • Strong stakeholder management and communication skills
  • Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential

The Benefits

  • £50,000-£55,000
  • Share Scheme

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

CONTACT

Adam Osborne

Manager

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