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QUALITATIVE RESEARCH DIRECTOR
UP TO £95,000 + discretionary bonus
LONDON – HYBRID – 3 DAYS A WEEK

Please note: you must have full UK right to work and be open to regular European (and occasional international) travel.

ABOUT THE BUSINESS
This boutique market research consultancy is part of a larger global marketing group, offering the agility of a small, specialist team with the backing and reach of an international network. The business is in a clear phase of growth, expanding its UK team following recent change and increased client demand.

The consultancy partners with major global brands across sectors including automotive, FMCG, consumer goods, and technology. A significant proportion of work is focused on automotive research, supporting clients through complex, multi-year product development programmes.

The organisation is known for deep, immersive qualitative research, combining strategic insight with hands-on fieldwork to deliver commercially meaningful outcomes.

THE TEAM
You’ll join a close-knit UK qualitative research team within a wider international consultancy of around 70 people globally. The UK team is small, collaborative, and fast-moving, with individuals expected to be hands-on and highly adaptable.

The environment suits people who enjoy variety, autonomy, and responsibility. Everyone contributes across proposals, delivery, analysis, and client engagement, with limited hierarchy and a strong sense of shared ownership.

This role will involve some line management, alongside significant project leadership and day-to-day stakeholder management.

THE ROLE
This is a senior, client-facing Qualitative Research Director position, focused primarily on automotive research. The role sits at a pivotal point in the team, taking ownership of high-profile accounts and complex, multi-market projects.

You’ll lead end-to-end qualitative research programmes, from proposal writing and costing through to fieldwork, analysis, and strategic storytelling. Projects frequently involve immersive, in-person research, including extended ethnographies and international travel.

The role combines strategic oversight with hands-on delivery and will suit someone comfortable operating in a small, agile consultancy where everyone “rolls up their sleeves”.

KEY RESPONSIBILITIES
Research Leadership & Delivery

• Lead complex qualitative research programmes across automotive and other consumer sectors.
• Design and deliver methodologies including focus groups, in-depth interviews, online communities, comms testing, and ethnographic fieldwork.
• Manage end-to-end project delivery, ensuring quality, rigour, and commercial relevance.

Client & Commercial Ownership

• Own senior client relationships and act as a trusted research partner.
• Write proposals, scope projects, manage costs, and oversee profitability.
• Confidently present findings and recommendations to senior stakeholders.

Fieldwork & Analysis

• Conduct immersive, in-person research, including extended ethnographies (often several hours with a single participant).
• Lead analysis and insight development, translating consumer understanding into clear, actionable narratives.
• Support innovation and NPD projects from early exploration through to prototyping and refinement.

Team & Project Management

• Provide line management to at least one direct report.
• Lead multi-disciplinary project teams, coordinating timelines, outputs, and stakeholders.
• Contribute to the ongoing development of best practice within the qualitative team.

SKILLS & EXPERIENCE REQUIRED

• 7-10 years’ experience in market research, with a strong qualitative focus.
• Proven experience working within the automotive sector (essential).
• Background in consultancy or agency environments preferred.
• Strong experience in ethnographic research and immersive fieldwork.
• Confident proposal writing, project costing, and commercial management skills.
• Experience managing projects and mentoring junior team members.
• Comfortable working in a small, fast-paced, highly collaborative team.
• Willingness to travel regularly across Europe and occasionally further afield.

WHY APPLY?

• Join a growing consultancy at a pivotal stage of expansion.
• Work on high-impact, global automotive research projects.
• Enjoy a senior, visible role with genuine autonomy and influence.
• Be part of a small, agile team backed by a global marketing network.
• Benefit from flexible working, discretionary bonus, and international exposure.

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CRM EXECUTIVE (IGAMING)

UP TO £35,000
FULLY REMOTE (UK-BASED)

Please note, you must be a UK resident to apply and have full right to work.

THE COMPANY

This international online gaming and sports entertainment business operates across multiple regulated markets, offering a broad portfolio of casino and sportsbook products. With a strong focus on user experience, localisation, and engagement, the organisation invests heavily in CRM and digital optimisation to drive player retention and lifetime value.

With teams distributed across Europe and a footprint spanning the UK, LATAM, and additional global markets, the company combines data-driven decision-making with fast-paced delivery. Joining means stepping into a lean, collaborative environment where CRM is central to commercial performance.

THE ROLE

As a CRM Executive, you’ll contribute to both strategy and hands-on delivery across key markets, with a primary focus on the UK and additional exposure to high-growth international regions. Working closely with senior leadership, you’ll take ownership of customer communications, lifecycle journeys, daily engagement, and performance optimisation.

In this varied role, you will:

• Develop a detailed understanding of player behaviour to drive accurate segmentation and targeted communications.
• Plan, build, test, and deploy high-volume CRM campaigns across email, SMS, push notifications, and in-app messaging – including supporting HTML builds.
• Monitor performance KPIs such as engagement, CTR, and conversion, providing clear reporting and actionable insights.
• Oversee day-to-day player engagement, reviewing behavioural trends and issuing personalised offers to support retention and revenue.
• Run A/B tests across channels to improve campaign impact and overall lifecycle performance.
• Support wider CRM initiatives including onboarding new game providers, analysing operator performance, and optimising site layouts for key territories.
• Contribute to the development and optimisation of automated lifecycle programmes.

Approximate time split:

• 60% campaign delivery and player engagement
• 25% analysis, reporting, and optimisation
• 15% strategic CRM projects and collaboration

YOUR SKILLS AND EXPERIENCE

You’ll bring:

• CRM experience, ideally within the iGaming sector – gambling experience is a must!
• Experience with Playtech.
• Strong understanding of lifecycle marketing, segmentation, and multichannel campaign execution.
• Confident communication skills, including the ability to work closely with senior leaders.
• A proactive mindset and the ability to take ideas from concept to delivery.
• Comfortable working at pace, managing multiple campaigns (30+ per week) and shifting priorities.

It’s a bonus if you have:

• Experience with automated lifecycle programmes.
• Familiarity with evaluating game performance or provider contribution.
• Exposure to international markets such as LATAM.

BENEFITS

• Direct exposure to C-suite, with genuine influence on CRM strategy and execution.
• Strategic and hands-on scope in a fast-moving, commercially impactful environment.
• Global remit across multiple markets, not just the UK.

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SENIOR ACCOUNT MANAGER

£34,000-£42,000
BRISTOL – HYBRID (3 DAYS A WEEK IN OFFICE)

*Please note, you must be a UK resident and have full right to work to apply*

ABOUT THE BUSINESS

This established, pure-play CRM agency has close to 30 years’ experience delivering data-led customer engagement and retention programmes for some of the UK’s most recognisable brands.

Following a recent international acquisition, the agency is entering an exciting growth phase, with increased demand for strong client services support and opportunities to scale key accounts. The business has evolved from long-term retained work to a faster-paced model focused on multiple short-term, high-impact projects.

The culture is tight-knit, energetic, and highly collaborative. Teams are personable, proactive, and trusted to deliver quality work at pace in a supportive agency environment.

THE TEAM

You’ll join a friendly and fast-moving client services team working closely with Account Directors, strategists, creatives, and technical specialists.

This role sits at the heart of day-to-day client delivery and are critical to maintaining strong relationships, spotting opportunities, and ensuring briefs are executed to a high standard.

THE ROLE

This is a hands-on Senior Account Manager position with a strong emphasis on client relationships, delivery, and strategic thinking. You’ll act as a primary point of contact for clients, working closely with an Account Director to ensure briefs are clearly defined, delivered effectively, and aligned to wider client objectives.

ROLE

New Business / Growth-Focused Account

• Support the Account Director on a recently won, high-profile account with significant growth potential.
• Take on a delivery-heavy role, coordinating work across creative, development, and strategy teams.
• Manage a wide range of client stakeholders and contribute to shaping the strategic direction of the account.
• Identify opportunities within the account and proactively suggest ways to add value.

Established, Strategy-Led Account

• Take responsibility for day-to-day client care on a large, complex account within a regulated environment.
• Provide strategic support, ensuring campaigns and activity align with broader customer and brand objectives.
• Work closely with internal teams delivering execution across direct marketing and email.
• Act as a consistent, reliable client contact, maintaining momentum and quality across ongoing activity.

KEY RESPONSIBILITIES

• Act as a day-to-day point of contact for clients, building strong and trusted relationships.
• Work closely with Account Directors to deliver briefs from briefing through to completion.
• Coordinate internal teams to ensure work is delivered on time, on brief, and to a high standard.
• Contribute strategic thinking to accounts, identifying opportunities for growth and improvement.
• Confidently manage multiple workstreams in a fast-paced, project-led environment.

SKILLS & EXPERIENCE REQUIRED

• Experience at Senior Account Manager level, or a strong Account Manager ready to step up.
• Background in data-led marketing, digital, or agency environments.
• Experience working with large, well-known brands.
• Comfortable operating in a fast-moving, delivery-focused agency.
• Personable, proactive, and collaborative – someone clients and teams enjoy working with.

WHY APPLY?

• Join an established CRM agency during an exciting period of growth and change.
• Work on high-profile, strategically important accounts with clear progression opportunities.
• Develop your client leadership and strategic skills alongside experienced Account Directors.
• Be part of a friendly, supportive team that values energy, pace, and quality of work.

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ACCOUNT DIRECTOR

£42,000-£55,000
BRISTOL – HYBRID (3 DAYS A WEEK IN OFFICE)

*Please note, you must be a UK resident to apply with full right to work*

ABOUT THE BUSINESS

This established, pure-play CRM agency has nearly 30 years’ experience delivering data-led customer engagement and retention programmes for some of the UK’s most recognisable consumer brands.

Recently acquired by an international group, the agency is entering an exciting new phase of growth, with increased investment and a greater focus on strengthening client services capability. The business has evolved from long-term retained projects to a fast-paced model built around multiple short-term, high-impact CRM initiatives.

The culture is tight-knit, collaborative, and energetic, with a strong emphasis on personality, pace, and quality of thinking.

THE TEAM

You’ll join a personable, close-knit client services team working across a varied portfolio of high-profile accounts. The environment is fast-moving and delivery-focused, with teams expected to quickly understand client objectives, shape strategy, and guide work from brief through to delivery.

This is an agency where relationships matter (internally and externally), and where people are trusted to run day-to-day client engagements with autonomy and confidence.

THE ROLE

This is a senior client-facing role, sitting just below the most senior client lead and responsible for running the day-to-day delivery across several key accounts. You’ll act as the strategic bridge between clients and internal teams, ensuring briefs are understood, scoped correctly, and delivered to a high standard.

The role spans a mix of BAU and project-based work across CRM strategy, campaign planning, creative, and technical delivery. You’ll also take online management responsibilities and play a key role in maintaining momentum and quality across accounts during a period of growth.

KEY RESPONSIBILITIES

Client Leadership & Strategy

• Act as the day-to-day lead across multiple client accounts, owning relationships and delivery.
• Understand client objectives from a strategic perspective and translate them into clear briefs.
• Present project scope, timelines, and recommendations to clients, ensuring alignment and approval.

Campaigns & CRM Delivery

• Oversee BAU CRM programmes for retained clients, including campaign planning around seasonal moments, launches, and key calendar events.
• Lead project-based CRM and data-led marketing initiatives, including campaign builds and loyalty-focused work.
• Take a consultative approach to CRM strategy, data usage, and campaign optimisation.

Internal Collaboration & Management

• Work closely with creative, data, and technical teams to deliver high-quality outputs.
• Manage and support junior team members, providing guidance and structure where required.
• Ensure work is delivered on time, on brief, and to a consistently high standard.

Growth & New Business Support

• Support recently won accounts and help embed strong delivery and relationships early on.
• Contribute to award-winning work by maintaining high standards of execution and client service.

SKILLS & EXPERIENCE REQUIRED

• Experience at Account Director level, or a strong Senior Account Manager ready to step up.
• Background in data-led marketing, CRM, or digital agency environments.
• Experience working with large, well-known consumer brands.
• Comfortable operating in a fast-paced, project-heavy agency setting.
• Confident, personable, and proactive – someone clients and colleagues enjoy working with.

WHY APPLY?

• Join an established CRM agency entering an exciting new growth phase.
• Work on high-profile, recognisable brands across varied CRM and data-led projects.
• Take ownership of day-to-day client relationships with real strategic influence.
• Be part of a friendly, fast-moving team that values energy, quality, and collaboration.

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BUSINESS Intelligence Analyst
Up to £40,000 | West Midlands | Hybrid (3 days/week in office)

THE COMPANY

Established distribution and wholesale business operating across the UK, supporting Operations, Sales, Finance, and eCommerce functions with data-driven decision making.

Growing Business Transformation team investing heavily in modern data infrastructure and reporting capabilities.

THE ROLE

Join the Business Reporting team as a BI Developer, building high-quality Power BI dashboards and supporting stakeholders across multiple business functions. You’ll be contributing to a brand-new Microsoft Fabric data platform while delivering clear, actionable insights to help teams make confident, data-driven decisions.

What you’ll do:

• Design, build and maintain Power BI dashboards including data models, DAX measures, visuals, and Row-Level Security (RLS) aligned to business requirements
• Contribute to the ongoing development of the brand-new Data Platform built on Microsoft Fabric
• Respond to analysis requests, delivering timely and accurate outputs with clear commentary
• Validate data, document assumptions, and improve data quality across the reporting estate
• Partner with stakeholders across Operations, Sales, Finance and eCommerce to translate business questions into well-defined reporting solutions
• Collaborate with the Business Reporting team on semantic models and shared metrics
• Handle multiple priorities in a fast-paced environment while maintaining attention to detail

TECH STACK

• BI Tools: Power BI (primary), Microsoft Fabric (new platform)
• Database: SQL Server
• Data Tools: Excel (advanced)
• Legacy Systems: SSRS, SSIS (exposure helpful)
• Integrations: ERP systems, Salesforce

WHAT YOU NEED

Essential:

• Solid SQL skills with hands-on experience writing queries and manipulating data
• Hands-on Power BI development experience including data models, DAX measures, and visualizations
• Strong Excel skills for quick analysis and data manipulation
• Clear communication skills with ability to explain technical concepts to non-technical users
• Organized and detail-oriented approach
• Comfortable juggling multiple priorities and stakeholder requests

Nice to have:

• Background in wholesale, distribution, or logistics sectors
• Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics, etc.)
• Salesforce experience
• Familiarity with Microsoft Fabric (actively building on this platform)
• Experience with legacy Microsoft BI technologies (SSRS, SSIS)
• Understanding of data governance and quality principles

WHAT’S ON OFFER

• Salary: Up to £40,000
• Location: Wednesbury, West Midlands
• Working Pattern: Hybrid – 3 days per week in office
• Team: Business Reporting team within Business Transformation function
• Growth: Opportunity to shape a brand-new Microsoft Fabric data platform
• Impact: Work directly with Operations, Sales, Finance and eCommerce stakeholders
• Development: Exposure to modern cloud data platforms and BI tooling

INTERVIEW PROCESS

1. Initial screening with hiring manager (60 minutes)
2. Technical discussion – Power BI and SQL walkthrough
3. Final interview with wider team

Timeline: 2-3 weeks

HOW TO APPLY

Send your CV to Mohammed Buhariwala at Harnham via the apply button.

Keywords: BI Developer, Business Intelligence, Power BI, SQL, DAX, Microsoft Fabric, Data Analytics, Dashboards, Reporting, West Midlands, Wednesbury, Hybrid

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Data Analyst (Business Intelligence)

Up to £50,000 + Benefits

London

Harnham is working with a rapidly expanding company in the Green Tech space, as they continue to build out their data capability. They’re looking for a capable Data Analyst who enjoys crafting polished dashboards, digging into SQL, and turning complex datasets into practical insights the business can actually use.

THE ROLE

In this position, you will:

• Work alongside the Senior Data Analyst and Data Engineer to produce reliable, timely reporting that supports the company’s strategic and operational goals.
• Build Power BI dashboards that are both aesthetically strong and functionally intuitive, based on clear stakeholder requirements.
• Write clean, performant SQL to extract and prepare data for analysis.
• Carry out deep-dive and ad hoc analysis for teams across operations, commercial, and marketing
• Translate insights into clear, compelling narratives for audiences with varying levels of technical understanding.
• Deliver Power BI guidance and training, helping teams become more self-sufficient with their data.
• Document processes and project steps clearly, ensuring work is transparent, reproducible, and methodical.
• Collaborate through pair programming and structured testing to maintain accuracy and consistency.

YOUR SKILLS & EXPERIENCE

We’re looking for someone with:

• 2+ years’ experience as a Data Analyst.
• A degree in a quantitative subject (STEM, Maths, Stats, Engineering, etc.).
• Strong SQL capability
• Demonstrable experience building Power BI dashboards using good UX principles.
• A methodical working style with solid organisational and documentation habits.
• Familiarity with Git/GitHub or similar version control tools.
• Comfort working closely with others on code reviews, data testing, or pair programming.
• Strong attention to detail and a structured analytical mindset.
• Confident communication and presentation abilities.
• A proactive approach, curiosity, and a willingness to continuously learn.

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Analytics Engineer

London – Hybrid

Up to £75,000

A growing data function is looking for an Analytics Engineer to help develop well-structured, reliable data models that power reporting, analytics, and decision-making across the organisation. You’ll work across the full transformation layer, shaping clean, trusted datasets and helping bring clarity to complex raw data. If you want to deepen your dbt and SQL expertise, work with modern cloud tooling, and contribute to a high-impact analytics environment, this role offers a strong platform for growth and progression.

Responsibilities

You will:

• Build and maintain dbt models across bronze, silver, and gold layers
• Support the development of clean, well-optimised data models following established Kimball-style principles
• Help design and improve aggregation and transformation logic for analytics use cases
• Work with Data Engineers to understand upstream sources and ensure transformations are reliable and well-structured
• Contribute to data quality checks, testing suites, and documentation of models and pipelines
• Assist in shaping the semantic layer for BI tools, ensuring definitions, metrics, and logic align with business needs
• Collaborate with Analysts, Data Engineers, and product teams to clarify requirements and translate them into model updates

Skills & Experience

You should have:

• Strong SQL skills and experience working with cloud data warehouses (BigQuery, Redshift, Snowflake, etc.)
• Solid experience building models and transformations using dbt
• Understanding of dimensional modelling and data transformation principles
• Exposure to BI tools (Looker, Power BI, or similar) and how they consume data
• Experience working with cloud environments (AWS, GCP)
• Familiarity with basic data quality testing and workflow orchestration concepts (e.g., Airflow)
• Experience working in Agile, cross-functional teams
• Python experience for automation or scripting would be advantageous

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LEAD INSIGHT ANALYST

£60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce

THE COMPANY

UK’s largest online healthcare platform delivering prescriptions directly to patients’ homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. PE-backed, forecasting 20% growth, scaling to £1bn+ turnover.

THE ROLE

Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer Insight. Hands-on leadership role – balance strategic ownership with getting into the data yourself.

WHAT YOU’LL DO

• Own LTV modeling and RFM analysis across the business
• Build customer segmentation frameworks for acquisition and retention programs
• Work with social listening tools and voice of customer data
• Design and analyze A/B tests to optimize campaigns
• Partner with Data Science on predictive models (churn, propensity, scoring)
• Present insights to CMO, CRM Director, and Finance teams
• Manage team of 4 analysts – set direction, develop talent, show what great looks like

KEY PROJECTS

• Azure to Microsoft Fabric migration (starts January)
• Tableau to Power BI migration
• LTV model rollout across organization
• RFM integration into CRM workflows
• Smart Reminders campaign measurement (prescription refills)

WHAT YOU NEED

Essential:

• Strong SQL (querying large datasets, complex joins, optimization)
• Customer segmentation, LTV modeling, or RFM analysis experience
• Understanding of predictive models (churn, propensity, scoring)
• Power BI or Tableau for dashboards
• Team leadership or mentorship experience
• Confident C-suite communicator with energy and presence

Highly Desirable:

• Subscription business or repeat purchase experience
• E-commerce or direct-to-consumer analytics
• Marketing analytics background
• Python or R for data analysis

TECH STACK

SQL (essential) | Power BI (migrating from Tableau) | Azure/Microsoft Fabric | Python (nice to have) | Social listening tools

WHAT’S ON OFFER

• £60K-£70K base + 10% bonus
• Leeds hybrid (2 days/week, near M1)
• Greenfield opportunity to build insight function
• Team will grow significantly if successful
• High visibility with senior leadership
• Mission-driven: helping patients access healthcare

INTERVIEW PROCESS

1. 1-hour with Head of Customer Insight (motivations, fit)
2. Technical task: dataset + brief, create insight output in Power BI, present findings (~90 mins, preferably F2F Leeds)
3. Final interview (senior leadership, offer)

Timeline: 2-3 weeks

HOW TO APPLY

Send CV to Mohammed Buhariwala at Harnham

Keywords: Customer Insight, LTV, RFM, Segmentation, SQL, Power BI, Healthcare, E-commerce, Leeds

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HEAD OF ECM

LONDON – HYBRID

UP TO £150,000

A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender.

THE ROLE

• End-to-end portfolio ownership- You will define and execute lifecycle strategy from activation through growth, retention, and reactivation, setting credit line and APR strategies, vintage repricing, balance transfer propositions, and cross-sell/up-sell activity. You will be accountable for overall portfolio performance, including exposure management, vintage roll rates, early delinquency management, revolver vs transactor segmentation, and attrition reduction.

• Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test-and-learn programs at scale, align acquisition strategy with in-life portfolio learnings, and ensure compliance with FCA Consumer Duty, Fair Value Assessments, reasonable foreseeability testing, vulnerable customer oversight, and Section 75 considerations.

• Leadership and governance- Lead weekly performance reviews with clear drivers, decisions, and owners; write and present papers to Credit Risk Committee and CustCo; manage cross-functional dependencies; challenge senior stakeholders where necessary; and ensure all decisions are executed with accountability and commercial focus.

REQUIREMENTS

• ECM/ credit strategy- experience running/ ownership of ECM within a lender
• SQL/ SAS experience
• Management experience

HOW TO APPLY

Please apply below or send CV

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Lead Marketing Analyst

Location: Fully remote (UK-based)
Salary: Up to £80k + 10% bonus

About the Business

A long-established, consumer-focused digital business backed by private equity. The company is undergoing a significant transformation under new leadership, with a clear three-pillar growth strategy centred around:

1. Expanding and strengthening its core digital products.

2. Enhancing customer experience to drive engagement and loyalty.

3. Building stronger community connections and marketing reach.

The business is in the process of modernising its approach to data and analytics, with major work underway on evolving its subscription model and diversifying revenue streams.

The Role

This is a newly created position within the central Analytics, Data, and Engineering function, designed to add an extra layer of leadership within the marketing analytics space.

You’ll take full ownership of the marketing analytics function, line-managing one Senior Analyst, and act as the go-to expert for marketing insight and reporting. You’ll work closely with senior stakeholders across marketing, commercial, and product to ensure data-driven decision-making, presenting confidently at executive and board level.

What You’ll Be Doing

• Leading a small analytics team delivering insights to guide marketing targeting, spend, and impact.

• Owning full-funnel, cross-platform customer analysis (web analytics, attribution partners, CDPs).

• Improving campaign decision-making through attribution, incrementality, and media mix modelling.

• Partnering with Data Science to build predictive models (LTV, churn).

• Owning and refining marketing forecast models for budget and performance planning.

• Using statistical analysis to optimise testing methodologies and outcomes.

• Developing best practice, transparent reporting, and actionable insights.

• Managing stakeholders across the business to improve marketing decisions.

• Building strong cross-functional relationships to promote a data-driven culture.

• Working with Data Engineering to manage data requirements and ensure quality deliverables.

Candidate Profile

Background

• Ideally from gaming, but open to e-commerce, ad-tech, or subscription/dating apps.

• Must have a strong B2C focus.

Experience

• Proven track record in marketing analytics.

• Comfortable leading and mentoring others.

• Strong stakeholder management and presentation skills.

• Line management experience (desirable but not essential).

Technical Skills

• SQL (essential).

• Power BI / Looker.

• Data visualisation expertise (Snowflake desirable).

• Knowledge of attribution, forecasting, incrementality testing, MMM, LTV/churn modelling (advantageous).

Package & Benefits

• ~£80k base salary + 10% bonus.

• Private healthcare (including dental).

• 6% pension contribution.

• Life insurance + employee assistance programme.

• Enhanced family leave.

• 25 days holiday + bank holidays (buy/sell option).

• Flexible working hours.

Interview Process

1. 1st stage: Zoom interview with senior marketing leadership.

2. 2nd stage: Take-home task + panel presentation.

3. 3rd stage: Final interview with executive team.

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Senior Account Manager (x2)

CRM / Data-Led Marketing Agency
Bristol (Hybrid – 3 days in office)
£34,000 – £42,000

We’re partnering with a well-established CRM and data-led marketing agency with around 30 years’ experience delivering work for major UK consumer and financial services brands. Following a recent international acquisition, the agency is continuing to grow and is now hiring two Senior Account Managers to support key client accounts from its Bristol office.

Both roles sit within the same client services team, reporting into Senior Account Directors. The core responsibilities are consistent across both positions, with variation depending on the client portfolio.

The Role

As a Senior Account Manager, you’ll be a day-to-day client contact, working closely with Account Directors to deliver against briefs, manage stakeholders, and keep work moving at pace.

You’ll sit at the heart of delivery – coordinating teams across strategy, creative, and development – while also contributing strategic thinking and identifying opportunities to grow the account.

There are two openings:

Role 1 – Large Consumer Brand (New Account Win)

• Supporting a Senior Account Director on a recently won, high-profile account

• Strong delivery focus due to limited project management support

• Managing a broad range of client stakeholders

• Exposure to creative, development and strategic work (less campaign-heavy)

• Opportunity to grow with the account as it scales

Role 2 – Financial Services Brand

• Supporting an Account Director across a well-established FS account

• More strategy-led, with a strong focus on CRM execution across email and DM

• Acting as the consistent day-to-day presence for the client

• Working closely with internal execution teams to ensure high-quality delivery

Key Responsibilities

• Act as a main point of contact for clients on day-to-day activity

• Support Account Directors in delivering CRM and data-led programmes

• Manage briefs, timelines and internal stakeholders

• Contribute to CRM and customer strategy discussions

• Ensure work is delivered to a high standard and on time

• Build strong, trusted client relationships

• Identify opportunities to add value within existing accounts

About You

• Currently a Senior Account Manager, or a strong Account Manager ready to step up

• Experience in digital, CRM, or data-led marketing (pure CRM experience not essential)

• Exposure to working with large, well-known brands

• Comfortable in a fast-paced agency environment

• Organised, proactive and confident with clients

• Personable and collaborative – someone clients and teams enjoy working with

Location & Package

• Bristol (office is a 5-minute walk from Temple Meads)

• Hybrid working – 3 days per week in the office

• Salary range: £34,000 – £42,000

Interview Process

1. Culture-focused screening interview

2. Competency-based interview with senior leadership

3. Task presentation to panel

Find out more and apply via the link below

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