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SENIOR CUSTOMER ANALYST

SALARY UP TO £70,000

LONDON

We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base.

THE ROLE AND RESPONSIBILITIES:

You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition.

Day to day you’ll:

• Customer Base Management: Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts.
• Insight Generation: Deliver actionable insights on customer behaviour, preferences, and churn indicators to inform CRM and marketing strategies.
• Performance Tracking: Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement.
• Cross-Functional Collaboration: Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions.
• Data Storytelling: Leverage visualization tools such as Tableau, Looker, or Google Sheets to communicate complex data in a clear and impactful way that drives action.
• Optimization & Experimentation: Continuously explore new opportunities to deepen understanding of customer behaviour through advanced analytics, A/B testing, and experimentation.

YOUR SKILLS AND RESPONSIBILITES:

• Customer & Lifecycle Analytics: Hands-on experience in customer and lifecycle analytics, particularly within B2C, subscription-based, or loyalty-driven environments.
• Journey & Behaviour Analysis: Demonstrated ability to analyse customer journeys and behavioural data to inform and influence strategic business decisions.
• Technical Proficiency: Advanced SQL skills (required), with additional experience in Python or R considered an advantage.
• Data Visualization: Proficient in using tools such as Tableau and Looker to create compelling, actionable visual insights.
• Stakeholder Communication: Skilled at presenting complex findings in a clear, accessible manner to both technical and non-technical audiences.
• Customer Metrics Expertise: Deep understanding of core customer KPIs including retention, lifetime value (LTV), churn, and their underlying drivers.
• Impactful Insights: Demonstrated success in delivering insights that have led to measurable improvements in customer engagement, retention, and commercial performance.

HOW TO APPLY:

Apply by sending your CV to Joe by the link below

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DIRECTOR OF SALES ANALYTICS

REMOTE – U.S. BASED

$200,000 – $240,000 BASE SALARY + BONUS + BENEFITS

COMPANY:

Our client is a fast-growing leader in the consumer finance space, focused on helping people reach lasting financial freedom. They’re in the midst of a major digital and analytics transformation-building smarter systems, deeper insights, and scalable tools to drive stronger performance and more personalized customer acquisition.

ROLE:

The Director of Sales Analytics will own the analytical strategy behind a large-scale, high-volume sales and customer support center operation. This leader will uncover insights that drive lead conversion, agent productivity, and overall sales performance-partnering directly with senior executives across Finance, Sales, and Strategy.

This is a hands-on, high-impact role suited for a strategic analytics professional who thrives in fast-paced, data-driven environments. You’ll oversee funnel and agent analytics, develop predictive models, and translate data into clear recommendations that shape sales execution and business direction.

RESPONSIBILITIES:

• Design and execute the sales and customer support center analytics roadmap to improve performance across the funnel.
• Build and maintain SQL- and Python-based models to enhance lead conversion, contact rates, and agent productivity.
• Partner with Finance and Sales leadership to refine forecasting frameworks and track sales performance.
• Collaborate with Sales Operations to optimize lead routing, territory design, and contact strategies.
• Develop dashboards and reports (Sigma, Tableau, Power BI) to visualize key KPIs and funnel metrics.
• Deliver actionable insights that inform sales strategy, staffing, and process improvement.
• Lead, mentor, and grow a high-performing analytics team supporting customer support center and sales effectiveness.
• Uphold best practices in data quality, governance, and scalable reporting.

QUALIFICATIONS:

• Bachelor’s degree in Business, Economics, Data Science, or related field (MBA preferred).
• 10+ years of experience in analytics, sales strategy, or operations, with at least 4-5 years in a leadership role.
• Deep experience in customer support center analytics, including funnel optimization and agent performance tracking.
• Strong technical proficiency in SQL and Python, with experience analyzing large datasets and building models.
• Hands-on experience with Salesforce CRM and BI tools such as Tableau, Sigma, or Power BI.
• Background in financial services, consumer lending, debt resolution, or subscription-based sales strongly preferred.
• Excellent communication and executive presentation skills.
• Proven ability to drive measurable business results through analytics-led insights.

This opportunity is ideal for a strategic and technically skilled analytics leader who can bridge data and decision-making-transforming insights into improved sales performance across a large, consumer-facing organization.

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Senior NLP Engineer

New York, New York

$180,000-200,000 base salary + bonus + benefits

Harnham is partnered with a fintech startup that is disrupting a key area of financial services. They are building out an LLM platform that will revolutionize how certain financial tasks are carried out in the cloud. This will be a senior-level NLP Engineer in the business and lead all LLM projects from end-to-end.

THE ROLE

• You will be responsible for end-to-end machine learning model development and deployment for the company’s AI platform
• You will report directly to senior leadership and work closely on technical direction
• Own development of new PoCs and quickly build into production, particularly focusing on novel NLP and LLM applications
• You will implement and design code and build out to production using various machine learning and LLM techniques, owning machine learning infrastructure
• You will play an integral role of building out the AI team and scaling out its product
• Act as a thought leader role for AI across the business

YOUR SKILLS AND EXPERIENCE

The successful Senior NLP Engineer will likely have the following skills and experience:

• 5+ years of commercial experience preferred with a focus on building and deploying natural language and LLM models
• Experience working in a scaling startup is highly preferred (having seen multiple funding rounds ideally)
• Expertise in Python (TensorFlow, PyTorch) for production-grade work
• Commercial experience building novel NLP and LLM AI platforms with large datasets
• Cloud experience in AWS, Azure or GCP preferred
• History of working on models from concept to production / end-to-end / 0-1
• Experience in settings wearing multiple hats
• Domain experience in financial services, investment or accounting a plus
• History of partnering with non-technical stakeholders required
• Experience as a player/coach or manager for AI teams preferred
• BS or MS degree in Computer Science, Statistics, Applied Mathematics, Computer Engineering or similar

THE BENEFITS

A competitive base salary of $180,000-200,000 + benefits + equity

HOW TO APPLY

Please register your interest by sending your résumé to Tim Jonas via the Apply link on this page.

KEYWORDS

Machine Learning | AI | Artificial Intelligence | Technology | Fintech | Financial Services | Startup | Deployment | Production | LLMs | LLM | Large Language Models | GenAI | Gen AI | Generative AI | NLP | NLU | NLG | Natural Language Processing | Infrastructure | Architecture

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BUSINESS INTELLIGENCE MANAGER

SAN ANTONIO, TX – ONSITE

$135,000 – $150,000 BASE SALARY + BENEFITS

COMPANY:

This organization is building out its internal business intelligence capabilities to strengthen decision-making and operational performance across the company. With growing needs in operations and central analytics, they’re seeking a BI expert to establish a modern, scalable reporting environment and help teams across the business make smarter, data-driven decisions.

ROLE:

As the Business Intelligence Manager, you’ll be hands-on in setting up a self-service reporting environment, developing dashboards, and managing the data preparation processes that power them. This is an individual contributor role to start, with opportunities to flex into leadership as the BI function expands. You’ll lead key initiatives around data migration, digital transformation, and dashboard development while partnering with stakeholders to define KPIs and ensure data is clean, consistent, and actionable.

RESPONSIBILITIES:

• Build and maintain dashboards and reports using Power BI (preferred) or similar BI tools.
• Set up and scale self-service reporting environments for operational and analytics teams.
• Clean, transform, and prepare data to ensure smooth integration into dashboards.
• Lead or support migrations and digital transformation projects related to BI infrastructure.
• Partner cross-functionally with operations, finance, and central analytics teams to define and track KPIs.
• Communicate insights clearly and effectively-strong data storytelling is essential.
• Manage BI access, governance, and user provisioning in collaboration with IT and business stakeholders.

QUALIFICATIONS:

• 5+ years of experience in business intelligence or data analytics, ideally as a Senior or Lead BI Analyst.
• Proficiency in SQL and experience preparing and transforming data for BI reporting.
• Hands-on experience with Power BI Cloud (or Tableau, Looker, or similar tools).
• Proven success with implementing or scaling self-service reporting environments.
• Experience supporting or leading data migrations, system upgrades, or digital transformations.
• Excellent communication and stakeholder management skills; ability to translate data into insights.
• Financial services experience is a plus, but not required.

This role is ideal for a high-impact BI professional who thrives in a data-forward organization and is ready to take ownership of enterprise reporting from strategy through execution.

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CRM Manager – Online Gaming & Sports Betting
Salary: £40,000-£45,000, up to £50,000 for the right person
Location: Fully Remote – must be freelance or via third-party partner

I’m working with an established international gaming and sportsbook brand to recruit a CRM Manager. This is a fantastic opportunity for someone with solid CRM experience in iGaming to take on a role that blends strategy and hands-on delivery, with direct exposure to the CEO and CMO.

The role will involve:

• Planning, building, and executing CRM campaigns across email, SMS, push and in-app.

• Delivering 30+ campaigns per week, including HTML set-up, testing, and deployment.

• Using segmentation and insights to improve engagement and retention.

• Monitoring performance, reporting on KPIs, and recommending improvements.

• Running A/B tests to optimise campaigns.

• Supporting onboarding of new casino operators and games, and building out automated lifecycle journeys.

What we’re looking for:

• 2-3+ years’ CRM experience, with iGaming strongly preferred.

• Confident communicator, able to present to C-suite.

• Strategic thinker who is also hands-on and proactive.

• Mentoring experience would be a bonus, but people management is not essential.

Why apply?

• Exposure to CEO, CMO, and senior stakeholders.

• Influence over both CRM strategy and execution.

• Opportunity to lead and mentor a small team.

• Global remit, with a focus on the UK and international markets including Mexico.

Find out more and apply via the link below.

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Data Analyst (Digital & Marketing Focus)

London – Hybrid (2 days in office, Tues & Thurs – Elephant & Castle)
Up to £50,000 + Benefits

The Company

Our client is a specialist digital and marketing analytics consultancy, established in 2016 and now recognised as a trusted partner for major asset managers and digital-first businesses. They help clients transform complex data into actionable insights that improve sales performance and optimise marketing ROI.

With a close-knit team of around 10, they combine cutting-edge analytics with strategic expertise. This is a fantastic opportunity to join a growing consultancy where your work will have real visibility and impact.

The Role

They are seeking a mid-level Data Analyst with strong technical skills and commercial awareness. This is a client-facing position where you’ll be responsible not just for the numbers, but for turning data into clear, strategic recommendations.

You’ll work directly with senior stakeholders, gain exposure to high-profile clients, and take on varied projects across digital and marketing analytics.

Responsibilities

• Extract, join, and transform datasets from multiple platforms (SQL, GA, marketing tools).

• Build and maintain dashboards and reports (Looker Studio, Tableau or equivalent).

• Apply statistical methods across attribution, MMM, LTV, churn, propensity and clustering models.

• Present insights and recommendations confidently to clients via Zoom and face-to-face.

• Support client strategy by identifying opportunities to optimise spend and improve ROI.

Candidate Profile

• 2-4 years’ experience in analytics (digital, marketing or consultancy background desirable).

• Strong SQL and Python skills, with a good grounding in statistics.

• Experience with Google Analytics or Adobe Analytics.

• Hands-on dashboarding experience (Looker Studio, Tableau or similar).

• Comfortable working directly with clients and explaining insights to non-technical stakeholders.

• 2:1 degree or above in a STEM or Social Sciences subject (or equivalent experience).

Package & Benefits

• Salary up to £50,000 (depending on experience).

• Hybrid working – 2 days in the office (Tues & Thurs, Elephant & Castle).

• 25 days holiday, state pension, profit share scheme.

• Direct exposure to senior leadership, with clear progression opportunities.

Interview Process

1. Introductory interview with senior team members.

2. Technical assessment (SQL + GA data integration & dashboard creation).

3. Final stage with leadership and chance to meet the wider team.

Find out more and apply via the link below.

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Senior Data Analyst – Dating App

Location: London (Hybrid)
Salary: £55,000 – £60,000

We are looking for a Senior Data Analyst to join our fast-growing dating product team. In this role, you’ll drive insights that directly shape product strategy, user experience, and feature development.

Key Responsibilities

• Own analysis of key dating funnel metrics (sign-ups, matches, retention, conversions).

• Build dashboards to track engagement and performance across markets.

• Design and analyse A/B tests to validate new product features.

• Provide clear insights that influence product, marketing, and leadership decisions.

Ideal Candidate

• 8+ years’ experience in data analytics, ideally in consumer apps or online platforms.

• Proficiency in SQL, Python, and BI tools (Tableau, Looker, Power BI).

• Experience working with subscription, engagement, or conversion funnel data.

• Strong communicator, able to present complex findings in simple, actionable ways.

Find out more and apply via the link below.

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Lead Analytics Consultant – Data & AI Strategy

UK-based | £80,000-£100,000 + benefits | Hybrid with client travel (~20%)

We’re seeking a senior-level analytics consultant to lead strategic data and AI engagements for a growing UK consulting practice. You’ll work with senior stakeholders to define data strategies, shape roadmaps, and ensure solutions deliver measurable business impact.

What you’ll do:

• Lead end-to-end data and AI strategy projects, from scoping to adoption.

• Run stakeholder workshops and translate business needs into actionable solutions.

• Oversee delivery teams and mentor consultants.

• Drive value through strategic insight, technical expertise, and client relationships.

About you:

• Proven experience in data strategy, analytics, and AI/ML projects.

• Strong consulting skills, comfortable with both technical and business audiences.

• Broad technical knowledge across data platforms, governance, and analytics.

• UK-based, ideally within 2 hours of London, and open to occasional travel.

Why join:

• £80,000-£100,000 salary + benefits.

• Progression to Practice Lead as the team grows.

• High-impact projects with industry variety.

Find out more and apply via the link below.

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Senior Web Product Manager – Global Education Group
Salary: Up to £50,000
Location: Hybrid – 4 days per week in Central London

Are you a strategic, hands-on digital leader with a passion for optimisation, experimentation, and data-driven growth?

A high-growth global education group is seeking a Senior Web Product Manager to lead the ongoing development of its unified web platform, supporting 100+ premium international schools. With a recent consolidation into a single Drupal CMS, the next phase focuses on innovation, CRO, SEO, UX, and AI-driven automation.

What You’ll Do

• Own and evolve a large-scale, multi-site web platform across a diverse international portfolio.

• Lead UX and feature innovation through testing, analysis, and user insight.

• Drive CRO experiments from hypothesis to insight, optimising lead generation and user engagement.

• Partner closely with in-house SEO specialists to drive organic growth and performance.

• Collaborate with marketing, IT, and regional stakeholders to translate business needs into digital excellence.

• Explore and implement AI and automation tools to improve efficiency and performance.

• Manage vendors, budgets, and platform operations, ensuring high performance, uptime, and compliance.

About You

• Proven experience managing complex web platforms

• Analytical and technically confident, with a CRO and UX-focused mindset.

• Solid understanding of SEO and user behaviour principles.

• Comfortable managing small teams and collaborating across functions.

• Outcome-oriented, with a bias toward experimentation and data-driven decision making.

• Experience with AI tools or digital automation is a strong bonus.

Why Join?

• Be part of a fast-moving, high-growth organisation with a global footprint.

• Influence the digital experience of thousands of families across the world.

• Collaborate with a high-performing, cross-functional digital team.

• Shape the future of digital education in a premium, international context.

Find out more and apply via the link below !!!

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Senior Digital Product Analyst
Up to £65,000 + Benefits
Oxford Circus – 4 days a week in-office (including Mondays & Fridays – no flexibility)

We’re working with a major UK retail group that’s rapidly expanding its brand portfolio and investing heavily in digital transformation. They’ve recently migrated to Google Cloud Platform and are continuing to build out a robust Analytics function.

As part of this growth, they’re hiring a Senior Digital Product Analyst to join their Product Analytics team. This is a high-impact role focusing on digital journey analysis, site performance, and optimisation opportunities across a diverse retail portfolio.

You’ll need:

• Proven experience in digital/product analytics – not marketing-focused

• Strong SQL & BigQuery skills

• GA4 (or Adobe Analytics) expertise

• Comfort working with GTM/implementation teams

• Some A/B testing exposure

You’ll report directly to the Analytics Lead, within a growing and well-supported data team. If you’re keen to drive change and own the end-to-end product analytics process in a fast-moving retail environment – this is for you.

Interview process:

• 30-min intro interview

• Technical screen with Analytics leadership

• Final on-site with task + key stakeholders – quick turnaround

Apply now to be part of a business that’s scaling fast, with data at the heart of its strategy.

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Senior CRM Manager – D2C E-commerce Agency

London (3 days per week) | Up to £67,000 + benefits and shares

Join a fast-growing retention agency that helps some of the UK’s most exciting D2C brands scale through smarter CRM and email strategy. Working with brands like leading confectionery, lifestyle and jewellery names, you’ll lead the CRM function across multiple client accounts – shaping strategy, mentoring a small team, and driving measurable results.

The Role

• Lead and develop a team of 3 CRM specialists

• Own CRM strategy and execution across 20+ D2C e-commerce clients

• Work directly with clients to design, test and optimise lifecycle campaigns (winback, reactivation, retention)

• Oversee all campaign performance and CRM KPIs

• Collaborate with designers, copywriters, and account managers to deliver exceptional client outcomes

• Act as the go-to CRM expert, helping elevate data-driven strategy across the agency

About You

• Strong CRM and retention expertise, ideally in e-commerce

• Deep knowledge of Klaviyo and Shopify, or similar tools

• Proven leadership experience, managing at least one person

• Data-driven mindset – comfortable talking metrics like CLTV, ROI, and conversion rates

• Strategic yet hands-on – able to balance leadership, client strategy, and optimisation

• Agency background or experience working across multiple brands

Why Join

• People-first, growth-focused culture with a collaborative office

• Work with some of the UK’s most exciting D2C brands

• EMI share options, free laptop, and clear career progression (Head of CRM roadmap)

• Social, down-to-earth team that values accountability and creativity

Interview Process:
1️⃣ 45-50 min technical interview (CRM strategy & knowledge check)
2️⃣ Informal coffee chat + team meet (culture & approach)

Find out more and apply via the link below

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Growth & Acquisition Manager – E-commerce / FMCG

Edinburgh (3 days per week onsite) | Up to £55,000 + Benefits | ⚡ Growth, Strategy & Customer Acquisition

Join a fast-growing consumer brand on a mission to expand its customer base across the UK. As Growth & Acquisition Manager, you’ll lead customer acquisition, delivering innovative campaigns across online and offline channels to drive growth and repeat purchases.

The Role

A hands-on, strategic growth position for a marketer who thrives on results. You’ll own end-to-end campaign strategy and delivery, managing a significant marketing budget and working closely with brand, product, and digital teams to grow active customers and optimise acquisition performance.

Key Responsibilities

• Develop and execute multi-channel growth strategies

• Manage campaigns across digital, TV, press, radio, and direct mail

• Lead messaging, creative development, activation, and performance tracking

• Collaborate with internal teams and external agencies

• Own customer journey mapping and conversion optimisation

• Manage and report on marketing budgets

About You

• 5+ years’ experience in growth, acquisition or performance marketing

• Managed £1M+ marketing budgets

• Strong experience across digital and offline channels

• Strategic thinker with hands-on execution skills

• Data-driven with strong commercial awareness

• Experience in consumer brands / D2C e-commerce

• Edinburgh-based or within 1 hour commute (3 days office-based)

Why Join

• Play a key role in brand growth and transformation

• Small, agile, collaborative marketing team

• Opportunity to make an immediate, visible impact

• Benefits include on-site gym, free meals, wellbeing days, and pension contribution

Interview Process:
1️⃣ 20-min culture & experience chat
2️⃣ Main interview + strategy presentation

Find out more and apply via the link below

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