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Senior Customer Insight Analyst
Location: London (Hybrid)
Salary: Up to £70,000 + Bonus
Benefits: Pension up to 12% (8% employee contribution)

The Company
Join one of the world’s leading online marketplaces as they invest heavily in loyalty and customer engagement. This is a key strategic role within the customer analytics function – focused on using data to design, measure, and enhance loyalty initiatives that drive retention, repeat purchase, and lifetime value across global markets.

The Role
As Senior Customer Analyst, you’ll use data to understand customer behaviour and shape loyalty propositions that deliver real business impact. You’ll work closely with marketing, product, and data teams to design programmes that reward loyalty and deepen engagement.

You’ll be responsible for:

• Analysing customer behaviour and retention patterns across loyalty programmes

• Building and maintaining a Single Customer View (SCV) to power personalised experiences

• Developing customer value models to inform loyalty tiers and benefits

• Partnering with marketing and global teams to measure and optimise loyalty campaigns

• Using analytics and storytelling to influence strategy and drive customer lifetime value

Your Skills
You’ll bring a mix of technical and strategic expertise, including:

• Advanced SQL and experience with Tableau or Looker

• Strong understanding of loyalty, CRM, and customer engagement strategies

• Proven experience in loyalty analytics across eCommerce, retail, or telco

• Strong communication and stakeholder management skills

• Strategic thinker who can connect insights to commercial outcomes

Desirable:

• Python for statistical analysis

• Experience designing and running A/B tests

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CRM Executive
Up to £35,000
Hybrid – Liverpool (1-2 days per week)

We’re looking for a CRM Executive to join a small, collaborative marketing team, supporting our digital growth and customer engagement initiatives within the gambling sector. Reporting to the CRM Manager and collaborating closely with key stakeholders, you’ll play a key role in planning, delivering, and optimising customer lifecycle campaigns across channels like email, SMS, push, print, and on-site messaging.

About the Role:
This newly created, hands-on role reports directly to the CRM Manager and works closely with the wider marketing team. You’ll manage end-to-end CRM campaigns across multiple channels, contributing ideas and optimising performance in a fast-paced, evolving environment.

Key Responsibilities:

• Execute CRM campaigns across email, SMS, push notifications, print, and on-site messaging
• Build and send email campaigns using drag-and-drop editors
• Support lifecycle and retention campaign planning and delivery
• Collaborate with the CRM Manager to optimise campaign performance
• Contribute to improving personalisation, segmentation, and automation

Skills & Experience:

• 1-2 years’ experience in CRM campaign management
• Proficiency with email campaign builders and CRM tools
• Comfortable working across multiple marketing channels including SMS, push, and on-site messaging
• Strong attention to detail and ability to manage end-to-end campaign delivery

Apply below or send your profile to register your interest. Please note we cannot offer sponsorship for this role

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Research Director
Up to £85,000
Hybrid – Newcastle (2x days per week)

A dynamic, boutique strategic research and insights agency is seeking a Research Director to lead their Ad Effectiveness and Media Research practice. This hands-on senior leadership role involves driving best-in-class, insight-led advertising measurement programmes across TV, digital, social, and cross-media campaigns.

The agency, with offices in London and Newcastle, blends behavioural science, data analytics, and creative storytelling to help major UK media and entertainment brands make smarter advertising decisions. Their work includes innovative methods like biometrics, emotion tracking, and AI-driven sentiment analysis.

Key responsibilities:

• Lead end-to-end delivery of ad effectiveness and media measurement projects
• Guide methodology selection ensuring actionable insights
• Develop and evolve strategic research offerings
• Drive commercial growth through client relationships and business development
• Manage and mentor a team of research professionals

Ideal candidates will have proven expertise in media measurement, strong leadership skills, and a passion for strategic and hands-on research delivery. Please note we cannot offer sponsorship for this position.

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Digital Performance Manager – Web, App & SEO
Location: Oxfordshire / Hybrid
Salary: Up to £70,000 + Benefits
Sector: Retail & Customer Experience

The Company
A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You’ll play a key role in shaping the digital experience across multiple customer touchpoints – driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration.

The Role
As Digital Performance Manager, you’ll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You’ll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best possible customer experience.

You’ll be responsible for:

• Developing and delivering the digital performance strategy across web, app, and SEO

• Overseeing UX enhancements, prioritising initiatives based on data and stakeholder input

• Defining and implementing SEO strategy to improve visibility and organic growth

• Partnering with design and development teams on front-end improvements

• Managing budgets and forecasting ROI across digital initiatives

• Engaging with local digital managers to share best practice, training, and insight

• Monitoring performance through analytics tools and guest feedback to drive continuous improvement

Your Skills and Experience
You’ll bring a mix of strategic thinking, commercial acumen, and hands-on digital expertise, including:

• Proven experience managing web, app, and SEO performance

• Strong grasp of user experience design and digital best practice

• Confident using data to make informed decisions and influence senior stakeholders

• Analytical mindset with a focus on ROI, reach, and engagement metrics

• Excellent communication and presentation skills

• Ability to balance long-term strategic vision with short-term delivery

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Business Intelligence Manager

Onsite in San Antonio, Texas

Open to those looking to relocate if you are in the United States

$120,000 – $150,000 base

A forward-looking company focused on modernizing its architecture and analytics capabilities is hiring a Business Intelligence (BI) Manager to take full ownership of its enterprise reporting function. This is an individual contributor role to start-with a pathway to leadership-as part of a broader effort to empower data-driven decision-making across the organization.

This is a rare opportunity to step into a greenfield environment and build impactful BI solutions that shape operational decisions, optimize performance, and fuel innovation.

What You’ll Do

• Build, manage, and maintain enterprise dashboards that surface key performance indicators (KPIs) across operational and corporate functions
• Take ownership of the self-service analytics environment, enabling teams to access and interpret critical data
• Create clear, actionable visualizations using tools like Power BI, Tableau, or similar platforms
• Define and standardize KPIs, ensuring consistent reporting logic across departments
• Collaborate closely with Operations and expand support into areas like supply chain, labor, and more
• Train internal teams on how to use and interpret dashboards, improving data literacy and adoption
• Work cross-functionally with data engineering and analytics to ensure timely, accurate, and trusted reporting

What You Bring

• 5+ years of experience in BI, reporting, or data visualization roles
• Proficiency with SQL for data querying, transformation, and validation
• Hands-on experience with Power BI, Tableau, Looker, or equivalent tools
• A strong eye for data storytelling-you can translate metrics into meaning for both technical and non-technical users
• Proven ability to thrive in self-service and fast-paced environments
• Excellent communication and cross-functional collaboration skills

Growth & Structure

• Role begins as an individual contributor, with potential to grow into a technical leadership or team management role
• You’ll work closely with stakeholders in Operations initially, with an expanding footprint across the business as reporting needs evolve

This is a unique chance to own BI reporting end-to-end in an organization that places a high priority on speed, clarity, and innovation in its analytics journey.

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Research Director
Newcastle (Hybrid)
£75,000-£85,000

Are you passionate about helping major media brands measure and improve the impact of their advertising? This leading independent research agency is seeking a Research Director to head up its Ad Effectiveness & Media Measurement practice; shaping strategy, leading a talented team, and driving innovation across audience insight, brand tracking, and advertising evaluation!

The Company

This award-winning insights consultancy blends behavioural science, analytics, and creative storytelling to help clients understand people, culture, and communication. They work with some of the UK’s biggest names in media and entertainment, including major broadcasters and radio networks

The Role

As Research Director, you’ll:

• Lead end-to-end ad effectiveness and media measurement projects, from design to delivery
• Evolve the agency’s strategic offering across cross-media attribution, emotional and behavioural measurement, and advanced analytics
• Partner closely with senior leadership to shape research strategy and business growth
• Manage a team of 6-8 researchers, fostering best-in-class delivery and storytelling
• Work with key clients across TV, audio, and digital channels to translate data into compelling, strategic insights

Your Skills & Experience

• Proven expertise in Ad Effectiveness and Media Measurement across TV/AV, digital, and social platforms
• Strong track record of line management
• Ability to balance hands-on project delivery with leadership and commercial responsibilities

The Benefits

• £75,000-£85,000

How to Apply

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

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SENIOR DIGITAL MANAGER – OXFORDSHIRE

UP TO £80,000

THE COMPANY

We are working with a globally renowned retail conglomerate on a pivotal digital hire.

THE ROLE

The successful Senior Digital Manager responsibilities will include:

• Oversee frontend design and development of the website, managing budgets and ensuring alignment with business impact and effort estimations
• Manage website and app development sprints in partnership with IT and external agencies, ensuring delivery aligns with product vision and requirements.
• Provide postlaunch support for new features, ensuring high quality execution and adherence to UX and content strategy
• Monitor and optimise platform performance using analytics tools and guest feedback

YOUR SKILLS AND EXPERIENCE

The successful Senior Digital Manager will have the following skills and experience:

• CMS experience (Contentful, Unbraco etc)
• Experience in online editorial content & copy
• Experience managing external agencies
• Fashion/retail/lifestyle/hospitality/luxury backgrounds with brick and-mortar locations

THE BENEFITS

The successful Senior Digital Manager will receive a salary of up to £80,000, plus an array of additional benefits.

HOW TO APPLY:

Please register your interest by sending your CV to Harry Mincer via the apply link below.

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Research Director – Ad Effectiveness

Location: Newcastle (hybrid; typically 1 day per week in office).

Salary: £75,000-£85,000 + benefits (flexible working, standard pension/holiday).

The Company A UK-based research & insights consultancy (mid-sized) undergoing strong growth. They blend behavioural science, data analytics, and creative storytelling to help brands make better media and advertising decisions. The team operates across ad effectiveness, brand strategy, and audience insight, with an emphasis on evidence-based, innovative methods.

The Role This is a senior, hands-on leadership role owning the Ad Effectiveness & Media Research practice. You’ll balance methodology, client growth, and team leadership-designing, running, and elevating cross‑media measurement programmes that deliver clear, actionable outcomes.

Key Responsibilities: * Lead end-to-end ad effectiveness and media measurement projects across TV/AV, digital, social, and cross‑media.
* Define and evolve measurement frameworks (brand lift, attribution, MMM/MTA, attention/engagement metrics).
* Choose appropriate methods (quant, qual, mixed) and ensure outputs are narrative-led and commercially relevant.
* Partner with senior clients to translate results into strategy; lead debriefs, thought leadership, and POVs.
* Drive growth via proposal ownership, scoping, pricing, and pipeline development.
* Manage and mentor a team (c. 6-8 across SREs/Research Managers), raising standards in delivery and storytelling.
* Collaborate with Strategy/Marketing Effectiveness leads to develop new offers (e.g., cross‑media attribution, behavioural & emotional coding, AI-driven sentiment, biometrics).

Skills & Experience
Essential: * Proven expertise in Ad Effectiveness / Media Research (multi-channel campaigns; cross‑media desirable).
* Strong client leadership: leading pitches, complex debriefs, and C‑suite discussions.
* Advanced quantitative skills (survey design, experiment/brand lift design, stats basics) with comfort directing qual.
* Demonstrable commercial impact-growing accounts and shaping roadmaps.
* Team leadership (line management, coaching, QA of deliverables).

Desirable: * Experience with attention/biometric measures or AI‑led sentiment/creative diagnostics.
* Exposure to MMM/MTA or incrementality testing.
* Sector breadth across media, entertainment, consumer, or platforms.

Interview Process * Introductory (culture & fit).
* In‑person/virtual presentation: insight case study and discussion with senior stakeholders.
* Final stage: capability & leadership deep‑dive.

How to Apply Send your CV to Mohammed Buhariwala at Harnham or connect on LinkedIn to learn more.

Keywords Research Director, Ad Effectiveness, Media Measurement, Brand Lift, Cross‑Media, Incrementality, MMM, MTA, Attention, Biometrics, Survey Design, Insight Storytelling, Client Leadership, Team Management, Consultancy, London, Newcastle.

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CRM Executive
Location: Liverpool (hybrid, 2 days per week in office)
Salary: Up to £35,000 + benefits (25 days holiday + bank holidays, pension, life assurance, eye care scheme).

The Company
A well-established UK gaming and entertainment brand with a rich heritage and a strong presence in both digital and traditional markets. The company is currently undergoing a major digital transformation, investing in modernising its CRM, analytics, and customer engagement capabilities to drive sustainable growth and retention. With new leadership and a fresh commercial strategy, this is a unique opportunity to join a business entering a new phase of innovation and digital expansion.

The Role
This is a newly created CRM Executive position designed to support the company’s evolving digital marketing function. Reporting into the CRM Manager, you’ll play a key role in planning, delivering, and optimising lifecycle campaigns across multiple channels. It’s a hands-on role, ideal for someone with 1-2 years’ experience in CRM or retention marketing who wants to take ownership of end-to-end campaigns and contribute ideas within a fast-paced, collaborative team.

Key Responsibilities
Campaign Management

• Execute CRM campaigns across email, SMS, push notifications, and on-site messaging.

• Build and send email campaigns using drag-and-drop editors.

• Support lifecycle and retention campaigns alongside the CRM Manager.

• Ensure consistency across creative, tone, and messaging.

Data & Insight

• Collaborate with the Insights and Marketing teams to analyse campaign performance.

• Identify opportunities to improve segmentation, targeting, and conversion rates.

• Monitor key CRM KPIs, including open rates, CTR, retention, and reactivation.

CRM Strategy Support

• Work with the CRM Manager to refine and implement the customer engagement strategy.

• Coordinate with the external CRM agency managing specific retention streams.

• Contribute to the ongoing optimisation of CRM activity for multiple product verticals.

Cross-Functional Collaboration

• Work closely with Product, Commercial, and Customer Experience teams to align messaging.

• Support the rollout of new digital initiatives and help shape CRM best practices.

Skills & Experience
Essential:

• 1-2 years’ experience in CRM, retention, or email marketing.

• Experience managing campaigns across multiple channels (email, SMS, push).

• Strong communication and organisational skills, with attention to detail.

• Commercially minded and data-driven, comfortable interpreting campaign results.

• Experience using a major CRM platform (e.g. Salesforce, Braze, Iterable, or ExtremePush).

Desirable:

• Basic HTML knowledge for email editing.

• Exposure to gaming, entertainment, or subscription-based businesses.

• Understanding of customer segmentation, loyalty, and retention strategy.

The Team & Culture
You’ll be part of a small, collaborative marketing team where ideas are encouraged, and initiative is valued. The business operates in a friendly, informal environment where autonomy and curiosity are rewarded. With major investment into their digital roadmap, this is an exciting time to join and make a tangible impact.

Working Pattern

• Based in Liverpool, currently hybrid with 1 day remote (moving to 2 days per week in the office).

• The company will relocate to modern offices at the Liverpool in early 2026.

Interview Process
Stage 1: Interview with the CRM Manager (experience & team fit).
Stage 2: Task-based interview (campaign example or scenario exercise).

How to Apply
To apply, please send your CV to Mohammed Buhariwala at Harnham or connect on LinkedIn to discuss further.

Keywords
CRM, Retention Marketing, Email Marketing, Lifecycle Campaigns, Customer Segmentation, CRM Executive, CRM Specialist, CRM Assistant, Marketing Automation, Push Notifications, SMS Campaigns, Gaming, Entertainment, Digital Marketing, Liverpool, Hybrid.

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Senior Adobe Enablement Lead

Up to £80,000

Hybrid – London

A great opportunity to join a leading web analytics consultancy as a Senior Adobe Enablement Lead

THE COMPANY

This company is looking for a Senior Enablement Lead to join their specialist Adobe team to lead on Adobe Analytics implementations for clients, with the aim of maximising client value return on data and technology.

THE ROLE

Ensure all client requirements are understood and met, defining requirements

Manage the delivery of tasks for clients including building implementation & deployment plans and managing the implementation process of Adobe Analytics

Management of client relationships

Supporting digital strategies for clients

YOUR SKILLS AND EXPERIENCE

Highly experienced in Adobe Analytics implementations

Experienced in managing client relationships

Excellent communication and time management skills

THE BENEFITS

Up to £78,000

Flexible hybrid working pattern

Opportunity to grow and develop your career

HOW TO APPLY

Please register your interest by sending your CV to Jordan Victor via the Apply link on this page.

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Senior CRM Manager – D2C E-commerce Agency

London (3 days per week) | Up to £67,000 + benefits and shares

Join a fast-growing retention agency that helps some of the UK’s most exciting D2C brands scale through smarter CRM and email strategy. Working with brands like leading confectionery, lifestyle and jewellery names, you’ll lead the CRM function across multiple client accounts – shaping strategy, mentoring a small team, and driving measurable results.

The Role

• Lead and develop a team of 3 CRM specialists

• Own CRM strategy and execution across 20+ D2C e-commerce clients

• Work directly with clients to design, test and optimise lifecycle campaigns (winback, reactivation, retention)

• Oversee all campaign performance and CRM KPIs

• Collaborate with designers, copywriters, and account managers to deliver exceptional client outcomes

• Act as the go-to CRM expert, helping elevate data-driven strategy across the agency

About You

• Strong CRM and retention expertise, ideally in e-commerce

• Deep knowledge of Klaviyo and Shopify, or similar tools

• Proven leadership experience, managing at least one person

• Data-driven mindset – comfortable talking metrics like CLTV, ROI, and conversion rates

• Strategic yet hands-on – able to balance leadership, client strategy, and optimisation

• Agency background or experience working across multiple brands

Why Join

• People-first, growth-focused culture with a collaborative office

• Work with some of the UK’s most exciting D2C brands

• EMI share options, free laptop, and clear career progression (Head of CRM roadmap)

• Social, down-to-earth team that values accountability and creativity

Interview Process:
1️⃣ 45-50 min technical interview (CRM strategy & knowledge check)
2️⃣ Informal coffee chat + team meet (culture & approach)

Find out more and apply via the link below

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Senior Digital Product Analyst
Up to £65,000 + Benefits
Oxford Circus – 4 days a week in-office (including Mondays & Fridays – no flexibility)

We’re working with a major UK retail group that’s rapidly expanding its brand portfolio and investing heavily in digital transformation. They’ve recently migrated to Google Cloud Platform and are continuing to build out a robust Analytics function.

As part of this growth, they’re hiring a Senior Digital Product Analyst to join their Product Analytics team. This is a high-impact role focusing on digital journey analysis, site performance, and optimisation opportunities across a diverse retail portfolio.

You’ll need:

• Proven experience in digital/product analytics – not marketing-focused

• Strong SQL & BigQuery skills

• GA4 (or Adobe Analytics) expertise

• Comfort working with GTM/implementation teams

• Some A/B testing exposure

You’ll report directly to the Analytics Lead, within a growing and well-supported data team. If you’re keen to drive change and own the end-to-end product analytics process in a fast-moving retail environment – this is for you.

Interview process:

• 30-min intro interview

• Technical screen with Analytics leadership

• Final on-site with task + key stakeholders – quick turnaround

Apply now to be part of a business that’s scaling fast, with data at the heart of its strategy.

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