Senior Customer Success Manager

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London / £62000 - £68000 annum

INFO

Salary
SALARY:

£62000 - £68000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

Senior Customer Success Manager
Salary: £62-68k + commission | Location: London, Hybrid (3 days in office)

A leading AI-driven Customer Intelligence Platform is looking for a Senior Customer Success Manager to join their CX team. The company helps businesses unlock insights from unstructured customer data, supporting clients in customer experience, survey analysis, conversational analytics, and fan intelligence.

Key Responsibilities:

  • Act as the voice of the customer and product within the account team.

  • Identify commercial opportunities to drive upsell and secure renewals.

  • Track KPIs including usage, retention, churn, and NPS, reporting insights regularly.

  • Partner with Account Managers to support client success and growth.

  • Contribute to strategic account planning and client engagement initiatives.

Requirements:

  • 6-12 years experience, ideally in agency, SaaS, or BI/market research environments.

  • Commercially savvy with a strong business development mindset.

  • Solid understanding of Customer Experience (CX).

  • Excellent communication skills and personality; line management experience not required.

Why Join:

  • Competitive base plus high-earning commission structure (~25-30% bonus potential).

  • Hybrid, flexible working with modern London office.

  • 24 days holiday, pension, and cycle-to-work scheme.

  • Work with high-profile clients

Find out more and apply via the link below

CONTACT

Jordan Victor

Client Consultant

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