Technical CRM Manager

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London / £45000 - £55000 annum

INFO

Salary
SALARY:

£45000 - £55000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent

CRM TECHNOLOGY MANAGER

LOCATION - LONDON (HYBRID, 2-3 DAYS/WEEK IN OFFICE)

SALARY - UP TO £55,000

ABOUT THE COMPANY

A leading global fintech business with over 20 million users worldwide is data-driven, design-led, and committed to building innovative technology that drives customer engagement and growth!

THE ROLE

As CRM Technology Manager (Braze Specialist), you will be involved in the following:

  • Support the migration of multiple markets from legacy platforms into Braze.
  • Manage configuration, SDK integrations, and data schema alignment.
  • Own the migration playbook, documentation, UAT, and QA processes.
  • Unlock and roll out new Braze features (e.g. Content Cards, In-App Messaging, AI Catalyst).
  • Build and maintain HTML/CSS/Liquid templates for scalable, high-quality customer comms.
  • Champion data-driven segmentation, personalisation, and campaign optimisation.
  • Train and enable CRM teams across global markets to self-serve effectively.
  • Act as the subject matter expert for Braze, providing technical support and troubleshooting.
  • Partner with data and engineering teams to ensure pipelines and integrations remain stable.
  • Monitor industry and vendor innovation, bringing new capabilities into the CRM ecosystem.

CANDIDATE REQUIREMENTS

  • Hands-on Braze administration experience (or equivalent CEP such as SFMC, Adobe Campaign, Iterable).
  • Proven track record in managing CRM migrations or upgrades.
  • Strong technical skills: SQL, APIs, SDKs, ETLs, data modelling.
  • Ability to code templates (HTML, CSS, Liquid) within Braze or similar platforms.
  • Experience with warehouse-driven CRM (Databricks, Hightouch, etc).
  • Strong stakeholder management across marketing, data, and engineering.
  • Knowledge of compliance, governance, and PII data best practices.
  • Project management experience with complex CRM initiatives.
  • Familiarity with CMS/DAM integrations (e.g. Contentful, Bynder).
  • Exposure to adtech platforms (Meta, Google, TikTok).
  • Experience with AI-enabled tools in marketing platforms.
  • Multi-market/global experience and/or fintech/regulatory environments.

BENEFITS

  • Salary up to £55,000
  • Hybrid working model
  • Matched pension up to 6%
  • Regular learning opportunities and leadership training
  • Additional perks: financial coaching, free breakfast/snacks, wellness programmes, social clubs

CONTACT

Theo Groves

Recruitment Consultant

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