Retention Lead
Orpington / £65000 - £80000 annum
INFO
£65000 - £80000
LOCATION
Orpington
Permanent
Retention Lead (3 Days/Week - Up to £80,000
Location: Orpington (Hybrid)
A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase - and needs someone to keep customers engaged, loyal, and active.
The Role:
This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back - from smarter campaigns to contact centre scripts to VIP game player engagement.
Key Responsibilities:
Own retention strategy across subscriptions and new game products
Spot drop-off points and design interventions to reduce churn
Work hands-on with CRM to deliver segmented campaigns
Collaborate on contact centre scripting to improve outcomes
Use data to guide decisions and measure impact
Cross-sell/upsell where relevant to increase LTV
About You:
Proven experience in a retention or lifecycle role (ideally digital/subscription)
Confident with data, segmentation, and customer journeys
Comfortable getting stuck into CRM execution and testing
Collaborative, hands-on, and outcome-focused
Bonus: exposure to instant win games, contact centres, or international markets
Why Apply?
Key strategic role in a business growing fast
Flexibility (3 days/week) with hybrid working
Big impact, strong leadership support, and no red tape
Ready to make your mark?
Apply now and help shape the future of customer loyalty in a standout digital business.

SIMILAR
JOB RESULTS

Lead AI Engineer
New York
$200000 - $220000
+ Data Science & AI
PermanentNew York
Lead AI Engineer – Financial Services | $200,000-220,000 + Bonus + Benefits
Location: New York, NY (REMOTE)
Industry: Financial Services
Harnham is proud to partner with a dynamic and fast-growing financial services firm which works directly with people to help along their financial journey. They are looking to hire their first Lead AI Engineer, someone passionate about building innovative machine learning solutions and driving thoughtful AI & LLM initiatives at an enterprise level.
This is a unique opportunity to take a hands-on leadership role, building machine learning and LLM capabilities, while shaping a team and strategy that supports long-term innovation and responsible AI use.
THE ROLE
As Lead AI Engineer, you will:
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Partner closely with engineering and business teams to design and deliver machine learning solutions that address complex challenges.
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Build and deploy ML and LLM models that support key initiatives in chatbot, voicebot and customer support center agents.
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Lead development of NLP applications such as text classification, summarization, and information extraction to support customer engagement and insights.
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Help define meaningful performance metrics (KPIs) for AI solutions and foster an environment of transparency and learning.
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Contribute to a culture of innovation by mentoring others, sharing knowledge, and laying the groundwork for a growing AI team.
YOUR SKILLS & EXPERIENCE
We’re looking for someone with:
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5+ years of experience in applied data science, machine learning, or related AI fields. 2+ most recent years using LLM / RAG technologies.
-
A degree in a STEM or quantitative field such as Computer Science, Engineering, Mathematics, or Statistics.
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A strong track record of translating technical work into business value, particularly with cross-functional or non-technical stakeholders.
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Experience leading projects end-to-end, with mentorship or team-building experience.
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Proficiency in Python and familiarity with LLM tools like LangChain, Hugging Face, Llama.
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Exposure to cloud platforms (AWS preferred, but not required) and data visualization tools.
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Comfort and familiarity working in fast-paced environments like hyper-growth startups is a plus.
THE BENEFITS
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Competitive salary range of $200,000-220,000
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Performance-based bonus
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Comprehensive health and wellness benefits
- Better than market average retirement match
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Opportunity to build a strategic AI function from the ground up in a highly respected firm
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Supportive, forward-thinking leadership team invested in responsible innovation
HOW TO APPLY
If you’re excited about building impactful AI solutions and leading with curiosity, care, and purpose, we’d love to hear from you.
Please submit your résumé to Tim Jonas using the “Apply” link on this page.
Keywords:
AI Engineering | Machine Learning | NLP | LLM | Large Language Models | Financial Services | Responsible AI | Python | Cloud | Data Science | Llama | Leadership | Agents | Cross-functional Collaboration | Team Management | LangChain | Hugging Face | Chatbots | Voicebots

Power BI Developer
London
£45000 - £48000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Power BI Developer – Retail Client
Location:London (Hybrid – 2 days/week on-site)
Permanent role
We are currently hiring a Power BI Developer on behalf of a leading retail client based in London. This is a fantastic opportunity to work on impactful, data-driven projects in a fast-paced retail environment.
Key Responsibilities:
- Design, develop, and maintain intuitive and visually engaging Power BI dashboards and reports.
- Collaborate with business stakeholders to understand reporting requirements and deliver actionable insights.
- Work with large and complex datasets; write efficient SQL queries to extract, transform, and analyse data.
- Ensure high levels of data quality, accuracy, and performance within reporting solutions.
- Present findings and dashboard functionalities to both technical and non-technical audiences.
Required Skills & Experience:
- Extensive experience developing dashboards and data models in Power BI.
- Strong SQL skills with proven experience handling large datasets.
- Excellent communication skills with the ability to engage and manage stakeholders at all levels.
- Proven experience in DAX.
What Will Make You Stand Out:
- PL-300 Certification (Power BI Data Analyst Associate).
- Prior experience working within the retail industry, especially with merchandising, sales, or supply chain data.
- Proven ability to translate complex data into clear, compelling business insights.
- Experience with Power Query.
If interested please apply and to follow up please apply. If you would like to follow up email/reach out on LinkedIn please.
To Apply for this Job Click Here

Data Engineer (Airflow)
Manchester
£55000 - £60000
+ Data Engineering
PermanentManchester, Greater Manchester
To Apply for this Job Click Here
DATA ENGINEER
£55,000-£60,000 + BENEFITS
PRIMARILY REMOTE UK
An established company in the Media/Advertising spcae is seeking a proactive Data Engineer to join their innovative team as they grow and invest.
THE COMPANY:
This company are currently investing in their data team, and are looking for a Data Engineer to help gather requirements and build solutions. This is an exciting opportunity to help build out the data platforms and create frameworks to enable them ensure data drives value across the business.
THE ROLE:
A Data Engineer will need to:
- Building & maintaining ELT/ETL pipelines
- Work closely with stakeholders across the business
- Own data engineering roadmap
- Manage data warehouse (gathering requirements and building solutions)
- ensure alignment with data management and quality
YOUR SKILLS AND EXPERIENCE:
A successful Data Engineer will have the following skills and experience:
- Ability and experience interacting with key stakeholders
- Strong experience in SQL/Python
- Good understanding of Airflow/DBT
- Experience with GCP/AWS
- Background in CI/CD
THE BENEFITS:
You will receive a salary, dependent on experience. Salary is up to £60,000 On top of the salary there are some fantastic extra benefits.
HOW TO APPLY
Please register your interest by sending your CV to Molly Bird via the apply link on this page.
To Apply for this Job Click Here

Data Administrator
London
£70000 - £75000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Job Title: Senior Data Platform Administrator – FinTech | AWS | PostgreSQL
Location: Central London (Hybrid – 2 days onsite)
Salary: Up to £75k + excellent benefits
Are you passionate about cloud data platforms and looking to make a real impact in a growing FinTech environment? We’re working with a fast-growing, innovative FinTech company that’s redefining how individuals and families engage with their finances- and they’re looking for a Senior Data Platform Administrator to join their Platform team.
This is a unique opportunity to be part of a mission-led business combining behavioural science, data analytics, and cutting-edge UX to deliver a truly transformative financial experience. The company is backed by top-tier investors and led by seasoned entrepreneurs from the worlds of tech, investment, and corporate strategy.
What You’ll Be Doing
As a key member of the Platform team, you’ll take ownership of maintaining and optimising cloud-based and on-prem data platforms, ensuring performance, reliability, and security. You’ll collaborate with internal teams to implement best practices and contribute to the scalability of the platform as the business continues to grow.
Key Responsibilities:
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Administer and monitor cloud and on-premise databases (PostgreSQL and more)
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Design and implement secure, high-availability data platforms
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Manage core platform operations including data replication, backup and recovery strategies, encryption protocols, and performance optimisation
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Collaborate with cross-functional teams to resolve issues and roll out improvements
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Provide end-user support via the Helpdesk system and participate in deployment activities
What We’re Looking For
Essential Skills:
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5 years minimum hands-on experience with AWS cloud data platforms
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Expertise in PostgreSQL administration (or similar)
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Solid understanding of data warehousing and platform maintenance
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Experience with MongoDB/DynamoDB and S3
Nice to Have:
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Experience with containerisation (Docker/Kubernetes)
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Knowledge of Kafka and Terraform
Who You Are
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A proactive problem-solver with a positive, can-do mindset
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Organised, detail-oriented, and excellent at managing your own time
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Eager to grow- technically and professionally- and open to feedback
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A team player who thrives in collaborative environments
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Strong communicator, able to engage effectively across technical and non-technical teams
What’s in It for You?
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A values-driven, outcome-focused culture that encourages flexibility and creativity
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Hybrid working – 2 days a week in a dog-friendly Central London office
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25 days holiday + flexible hours (no leave required for life admin like appointments!)
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Regular team socials tailored to different preferences
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Access to fitness and mental health support, including gym memberships and virtual classes
If you’re excited about joining a supportive and forward-thinking FinTech where you can have a tangible impact- get in touch for a confidential chat.
Note: Sponsorship is not available for this role.
To Apply for this Job Click Here

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