Senior Loyalty & Success Manager
London / £50000 - £65000 annum
INFO
£50000 - £65000
LOCATION
London
Permanent
Senior Loyalty & Success Manager
£60,000 - £65,000
London - Hybrid (minimum 3 days in the office per fortnight)
The Company
An innovative and fast-growing UK-based digital lender on a mission to simplify consumer finance. With a strong focus on customer experience, digital innovation, and fair treatment, this company is redefining how people interact with credit. Launched with a digital credit card in 2018, they're continuing to expand their product offering while building a loyal and satisfied customer base.
The Team
This role sits within the Customer department and reports into the Chief Customer Officer. You'll work closely with the CRM team, marketing, and customer engagement specialists to deliver creative, impactful customer experiences.
The Role
As Senior Loyalty & Success Manager, you will lead the design and delivery of personalised, engaging customer experiences that build loyalty and satisfaction. This is a hands-on, creative marketing role with a strong strategic element - ideal for someone with a passion for building meaningful relationships with customers and creating marketing that resonates.
Key responsibilities include:
Leading gamification strategies that drive participation and loyalty.
Building and managing relationships with third-party rewards partners.
Designing engagement programmes, such as feedback surveys and community initiatives.
Ensuring positive customer outcomes through value-driven and tailored experiences.
Collaborating with CRM to deliver personalised, multichannel communication.
Writing and producing compelling marketing communications across app, email, and in-app channels.
Monitoring and optimising loyalty initiatives based on performance and customer feedback.
Your Background
We're looking for someone with:
A creative, customer-first mindset, capable of coming up with fresh and innovative ideas.
Strong marketing experience, with a flair for copywriting, customer engagement, and loyalty strategy.
The ability to work independently while also collaborating across teams to drive change.
A solid understanding of customer psychology, needs, and behaviours.
Previous experience with executing gamification strategies.
This is a unique opportunity to shape the customer experience of a growing fintech brand, delivering strategic and creative initiatives that genuinely improve customer outcomes

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Director of AI Engineering
New York
$275000 - $300000
+ Data Science & AI
PermanentNew York
To Apply for this Job Click Here
Director of AI Engineering
New York, NY (option for fully REMOTE)
$275,000-$300,000 base + bonus + full benefits
The Company
Harnham is working with a boutique consulting firm, which helps Fortune 500 companies unlock growth through strategy, transformation, and innovation. Its team partners closely with executive stakeholders to solve complex challenges using cutting-edge technology. It’s now hiring its first Director of AI Engineering – someone passionate about applying machine learning and NLP to drive real business impact.
The Opportunity
As the Director of AI Engineering, you’ll play a hands-on role in building and delivering high-impact AI solutions while laying the foundation for a growing AI practice. You’ll work directly with internal teams and client executives to bring data-driven strategies to life-while also shaping the long-term vision of our AI offerings.
What You’ll Do
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Lead and build AI/ML solutions that support internal innovation and client transformation across financial services, healthcare, CPG, and Food & Beverage.
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Develop & Deploy NLP/LLM models for tasks like text summarization, classification, and insight extraction-turning data into actionable intelligence.
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Collaborate cross-functionally with engineers, consultants, and client stakeholders to design and deploy end-to-end solutions.
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Advise clients on responsible, strategic use of AI to help them stay competitive and future-ready.
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Mentor and grow a small team over the next 12-18 months as the AI function expands.
What You Bring
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10+ years of professional experience in AI, machine learning, or data science
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Expertise in NLP and LLMs (e.g., BERT, spaCy, NLTK, HuggingFace) preferred
-
Experience leading projects from start to finish in fast-paced or client-facing environments
-
Strong communication skills and the ability to engage technical and non-technical audiences alike
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Proficiency in Python and working knowledge of common ML and visualization libraries
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Background in a STEM or quantitative field (graduate degree a plus)
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Consulting exposure is a plus
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Experience with cloud platforms
Why Join Us
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Competitive base salary: $275,000-$300,000 + performance bonus
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Opportunity to build and lead the firm’s AI capabilities from day one
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Work with smart, driven professionals on impactful, high-visibility projects
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Entrepreneurial, flexible environment with room to shape your role and grow
-
Full benefits package and a collaborative workplace culture
Apply Now
Interested? Submit your résumé via the Apply link or reach out to Tim Jonas at Harnham for a confidential conversation.
KEYWORDS:
AI Strategy | NLP | LLM | Financial Services | Healthcare | Retail | CPG | Consumer Goods | Consulting | Machine Learning | Data Science | Python | Digital Transformation | Client Advisory | Boutique Consulting | Enterprise AI
To Apply for this Job Click Here

Data Migration Consultant
Edinburgh
£45000 - £55000
+ Data Management & Governance
PermanentEdinburgh
To Apply for this Job Click Here
Data Migration Consultant
Up to £53,000
Hybrid – Edinburgh (2x days a week)
THE COMPANY
We are excited to announce a Senior Delivery Lead Consultant position at a consultancy in Edinburgh.
THE ROLE
The role requires a strong technical understanding combined with solid business acumen, including the ability to lead workshops with clients and vendors, communicate effectively, and provide coaching where needed. A good grasp of business operations within investment and wealth management is essential, along with prior experience in the investment management sector. You will also support project delivery as a PMO officer-helping to shape implementations, mitigate risks, and produce high-quality documentation for senior consultants.
SKILLS AND EXPERIENCE
In-depth skills related to data aspects of technology transformation projects.
Understanding of data structures and experience handling, analysing, and making sense of client data.
Familiarity with standard processes like ETL and leading platform vendors (FNZ, SSandC, Avaloq, GBST, and similar) is a significant plus.
Previous experience on data migration projects in a Wealth Management context.
APPLY
Send an email or apply to below to register your interest in this role. Please note our client cannot offer sponsorship
To Apply for this Job Click Here

Senior Delivery Lead Consultant
Edinburgh
£65000 - £75000
+ Data Engineering
PermanentEdinburgh
To Apply for this Job Click Here
Senior Delivery Lead Consultant
Up to £75,000
Hybrid – Edinburgh (2x days a week)
THE COMPANY
We are excited to announce a Senior Delivery Lead Consultant position at a consultancy in Edinburgh.
THE ROLE
The role requires a strong technical understanding combined with solid business acumen, including the ability to lead workshops with clients and vendors, communicate effectively, and provide coaching where needed. A good grasp of business operations within investment and wealth management is essential, along with prior experience in the investment management sector. You will also support project delivery as a PMO officer-helping to shape implementations, mitigate risks, and produce high-quality documentation for senior consultants.
SKILLS AND EXPERIENCE
Experience with FNZ
Experience with Avaloq
Previous experience on data migration projects in a Wealth Management context.
APPLY
Send an email or apply below to register your interest in this role. Please note our client cannot offer sponsorship
To Apply for this Job Click Here

Senior CRM Executive
Redditch
£30000 - £40000
+ Advanced Analytics & Marketing Insights
PermanentRedditch, Worcestershire
To Apply for this Job Click Here
Senior CRM Exec
Up to £40,000
Hybrid – Redditch (3x day per week)
THE COMPANY
Our client in the retail sector is looking for a Senior CRM Exec who is skilled with HTML, CSS or JavaScript.
THE ROLE
In this role, you will support the Loyalty and BAU team by building and automating campaigns (Push, SMS and email) as well as working on segmentation and personalisation.
SKILLS AND EXPERIENCE
HTML, CSS or JavaScript
Experience with ESP would be beneficial
Proven experience building and automating campaigns
APPLY
Send an email or apply below to register your interest.
To Apply for this Job Click Here

Senior CRM Executive
Redditch
£30000 - £38000
+ Digital Analytics
PermanentRedditch, Worcestershire
To Apply for this Job Click Here
Senior CRM Executive
Location: Redditch (Hybrid, 3 days per week onsite)
Salary: Up to £38,000
The Company
A high-growth consumer brand is looking for a hands-on Senior CRM Executive to join their dynamic and growing CRM Automation team. The company is renowned for its fast-paced, collaborative culture and is focused on driving personalised customer engagement through high-quality CRM campaigns and automation journeys.
The Role
As a Senior CRM Executive, you’ll join the automation function within the wider CRM team. You’ll be responsible for delivering automated lifecycle campaigns across loyalty and re-engagement journeys – working closely with segmentation, HTML build, and personalisation logic. This role requires strong technical CRM experience, with a focus on customer targeting and hands-on campaign build.
Key Responsibilities
– Build and execute automated lifecycle journeys across email and SMS.
– Develop and manage basket abandonment, welcome, reactivation, and loyalty campaigns.
– Use HTML and modular templates to build campaigns – drag-and-drop experience alone is not sufficient.
– Segment customers using behavioural and transactional data to drive personalised content.
– Monitor campaign performance and optimise based on engagement metrics.
– Collaborate with loyalty and BAU CRM teams to ensure a seamless customer experience.
Skills & Experience
Essential:
– 2+ years of hands-on CRM campaign experience.
– Proficient in HTML for email builds.
– Strong segmentation and personalisation understanding.
– Experience working with CRM tools (e.g., Marigold, Braze, SFMC).
– Comfortable working 3x per week from the Redditch office.
Desirable:
– Experience in consumer or retail CRM.
– Exposure to campaign testing and performance analysis.
Why Apply?
– £38,000 base salary
– Fast-moving CRM environment
– Strong blend of creative and technical work
– Collaborative and supportive CRM team
How to Apply
Interested? Send your CV to Mohammed Buhariwala via the Apply link on this page.
Keywords
CRM, HTML, Segmentation, Personalisation, Campaign Management, Lifecycle Marketing, Basket Abandonment, Loyalty Marketing, Redditch, Hybrid Working
To Apply for this Job Click Here

Senior Pricing Manager
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentEast Midlands
To Apply for this Job Click Here
Senior Pricing Manager
Up to £70,000
East Midlands – Flexible hybrid (9 days per month)
THE COMPANY
I’m excited to announce a fantastic opportunity for a Senior Pricing Analyst to join a travel organisation in the East Midlands region.
THE ROLE
Our client is looking to centralise its pricing analytics and is looking for a Senior Pricing Manager to join the team and influence the organisation’s pricing strategy. In this role, you will be leading a team of 2 and focused on day-to-day pricing analytics, hands-on data work, and long-term strategic projects.
SKILLS AND EXPERIENCE
Strong Excel skills
Power BI or similar data visualisation is desirable.
Previous management experience will be advantageous but not a requirement.
APPLY
To register your interest, send your CV or apply below. Please note my client cannot offer sponsorship.
To Apply for this Job Click Here

Business Analyst
London
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Business Analyst
Location: London (Flexible/Hybrid)
Role:
Our Media client is looking to add a Business Analyst to their current team. This position is ideal for a dynamic and commercially-minded Business Analyst who thrives in data-driven environments. You will serve as a key liaison between various business departments and data teams, helping translate business goals into actionable data solutions. This role will work cross-functionally across Sales, Finance, Digital Operations, and Regional Management teams.
Core Responsibilities:
Partnering with Business Units
– Collaborate with internal stakeholders to understand goals, challenges, and data needs
– Lead discovery sessions, interviews, and group workshops to gather requirements
– Convert insights from discussions into structured documentation for technical implementation
Delivery of Insights and Data Solutions
– Work alongside analysts, engineers, and reporting specialists to co-develop dashboards, KPIs, and insights
– Ensure solutions are aligned with operational and strategic objectives
– Contribute to the definition and refinement of performance metrics
Stakeholder Engagement
– Manage feedback loops to ensure solutions remain relevant and accurate
– Prioritize competing data requests and manage stakeholder expectations
Documentation and Quality Support
– Draft clear and comprehensive documentation including user stories, data dictionaries, and process diagrams
– Support testing and user validation processes to ensure successful delivery
Requirements:
– Proven experience in a business analysis role, ideally within tech, digital content, or commercial media sectors
– Strong ability to engage with stakeholders and translate non-technical needs into data-focused deliverables
– Familiarity working in multidisciplinary teams with data engineers, scientists, and product owners
– Competence using SQL and tools such as Power BI, Tableau, or Looker
– Strong verbal and written communication skills with the ability to distill complex data into clear narratives
If you are interested in the role, please apply and to follow up please email or message on LinkedIn.
To Apply for this Job Click Here

Senior DevOps Engineer (Azure)
£65000 - £75000
+ Data Engineering
PermanentSurrey
To Apply for this Job Click Here
Senior DevOps Engineer
Technology | Leatherhead, Surrey (Hybrid)
Are you passionate about automation, cloud infrastructure, and driving operational excellence? An exciting opportunity has opened up for a Senior DevOps Engineer to join a forward-thinking tech team working on a modern, cloud-native, microservice-based platform in the healthcare information space.
What We’re Looking For:
This role is ideal for someone who thrives on identifying and implementing automation opportunities to enhance DevOps infrastructure and streamline ways of working. You’ll play a central role in optimizing CI/CD pipelines and ensuring robust monitoring and alerting across a dynamic Azure-based cloud environment.
The ideal candidate will have strong analytical and technical capabilities, along with hands-on experience delivering scalable, secure, and high-performing cloud systems.
Your Impact:
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On the organisation: Drive efficiency, scalability, and innovation by improving automation and deployment pipelines, ensuring the technical foundation supports long-term growth.
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On the team: Collaborate across development, operations, and QA, fostering a DevOps culture focused on continuous improvement and seamless integration.
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On the end user: Help deliver high-availability, performant, and secure platforms that ensure a reliable and quality experience for all users.
Skills & Experience Needed:
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3+ years of experience in DevOps and software development roles
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Proven experience with:
-
Azure DevOps CI/CD tooling (pipelines, infrastructure as code)
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Azure PaaS infrastructure using Terraform, ARM templates, or similar
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At least one high-level language (e.g., C#)
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Application performance monitoring and incident management processes
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-
Proficient in:
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PowerShell, Azure CLI
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Git, JavaScript, JSON, XML, YAML
-
-
Experience with:
-
Distributed architectures and container technologies
-
Building and maintaining highly available, fault-tolerant systems
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.NET development in an Azure cloud environment
-
Agile or iterative SDLC methodologies
-
If you’re a driven DevOps professional looking to make a tangible impact in a meaningful industry, this is a fantastic opportunity to join a growing team at the forefront of cloud technology.
To Apply for this Job Click Here

Pricing Manager
Derby
£50000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentDerby, Derbyshire
To Apply for this Job Click Here
Pricing Manager – Burton Upon Trent
This is a new role focused on owning pricing analytics across the business – consolidating processes currently handled by separate product teams and creating a centralised, insight-led pricing function. You’ll drive both day-to-day pricing activity and contribute to strategic projects such as market analysis, promotions and pricing optimisation.
Requirements:
- B2C experience
- Pricing Analytics
- Dynamic Pricing
- Competitor Analysis
To Apply for this Job Click Here

Pricing Manager
Derby
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentDerby, Derbyshire
To Apply for this Job Click Here
Senior Pricing Manager
Location: East Midlands – Hybrid (2-3 days per week onsite)
Salary: Up to £70,000
The Company
A market-leading travel organisation is undergoing a strategic transformation of its commercial function-and pricing is at the heart of it. With a renewed focus on centralising pricing operations, the business is now seeking an experienced Senior Pricing Manager to lead the development and execution of dynamic pricing strategies that directly impact profitability and market competitiveness.
This is a rare opportunity to step into a high-visibility, high-impact role within a fast-paced B2C environment, backed by significant investment in data, systems, and commercial capability.
The Role
As Senior Pricing Manager, you will lead the organisation’s end-to-end pricing strategy, covering day-to-day revenue optimisation through to long-term pricing transformation. You will own pricing performance across multiple products and channels, with responsibility for driving margin growth while improving customer acquisition and retention through intelligent pricing decisions.
Reporting into senior leadership, you will act as the pricing lead across the business-engaging directly with C-suite stakeholders and influencing key decisions across marketing, product, and finance. You’ll also manage and mentor a small team (Revenue Manager and Capacity Manager), fostering a culture of commercial accountability and insight-led decision-making.
This role requires strong commercial instinct, excellent communication skills, and the ability to thrive in a fast-moving, customer-centric environment.
Key Responsibilities:
-
Design and deliver dynamic pricing strategies across B2C travel products, aligned with revenue and growth targets.
-
Lead the day-to-day pricing operations and ensure optimal utilisation of capacity, inventory, and seasonal trends.
-
Engage directly with executive stakeholders to advise on pricing direction, product positioning, and commercial performance.
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Manage and develop a team of two (Revenue Manager & Capacity Manager), building a high-performance, insight-led pricing function.
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Collaborate cross-functionally with marketing, product, data, and commercial teams to embed pricing excellence across the organisation.
-
Leverage data, competitor intelligence, and market trends to drive pricing innovation and continuous improvement.
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Own reporting and performance tracking for pricing KPIs, presenting clear insight and recommendations to senior stakeholders.
Skills & Experience:
Essential:
-
Proven experience in a senior pricing or revenue management role within a B2C environment (ideally large-scale or high-volume).
-
Strong stakeholder management skills, with experience engaging and influencing C-suite or senior leadership.
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Experience designing and executing dynamic pricing strategies in fast-paced, commercially driven environments.
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Team management experience, with the ability to coach, challenge, and grow talent.
-
Highly analytical, commercially minded, and confident using data to drive decisions.
Why Apply?
-
Play a pivotal role in redefining pricing strategy for a well-known B2C travel brand
-
High-visibility role with regular exposure to senior leadership
-
Competitive salary up to £70,000
-
Hybrid working model (2-3 days per week in East Midlands HQ)
How to Apply
To express your interest, please send your CV to Daniel Abbasi via the Apply link on this page or reach out directly to discuss the role in more detail.
To Apply for this Job Click Here

Senior Business Intelligence Analyst
London
£60000 - £70000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Senior Business Intelligence (BI) Analyst
Location: Central | Department: Data & Insights | Type: Full-time | Hybrid Working Available
Our financial services client is looking for an experienced Business Intelligence (BI) Analyst to help drive data-informed decision-making across the business. This is a hands-on role with high visibility, where you’ll collaborate directly with teams across the organisation – from HR to Technology – to shape, deliver, and evolve our reporting and analytics capabilities.
You’ll play a key role from initial requirement scoping through to dashboard delivery, tailoring your approach to the audience while promoting BI best practices across the team.
Key Responsibilities:
- Lead scoping sessions to gather and define reporting and data needs with stakeholders
- Translate business requirements into effective, scalable BI solutions
- Build and maintain dashboards, reports, and visualisations using Power BI, SQL, and DAX
- Adapt communication and delivery to suit varying levels of technical understanding
- Support and enhance existing BI solutions based on user feedback and evolving business needs
- Collaborate with other BI team members to improve shared processes and standards
- Manage relationships and ad hoc requests from business users
- 20-30% stakeholder engagement, with the remainder focused on hands-on analysis and reporting
What We’re Looking For:
- Proven experience as a Business Intelligence Analyst
- Advanced skills in Power BI, SQL, and DAX
- Strong team collaborator – you’ve worked within BI teams (not as a sole contributor) and helped drive shared performance and practices
- Comfortable navigating different business areas, especially where technical understanding varies
- Excellent communication and stakeholder management skills
What Will Make You Stand Out:
- Experience in financial services or other regulated industries
- A degree from a Russell Group university or equivalent, showing strong analytical and problem-solving ability
- Demonstrated success in driving adoption of BI tools and self-service reporting across diverse business teams
If interested please apply and to follow up please email or message me on LinkedIn.
To Apply for this Job Click Here

Data Migration Consultant
Edinburgh
£50000 - £53000
+ Advanced Analytics & Marketing Insights
PermanentEdinburgh
To Apply for this Job Click Here
Consultant – Data Migration
Location: Edinburgh (Hybrid – 2 days per week in the office)
Salary: Up to £53,000
The Company
A specialist consultancy team within a global professional services firm is seeking a Consultant – Data Migration to join its Investment Management & Wealth (IM&W) practice. This team delivers end-to-end technology transformation projects across the wealth management, savings, and retirement sectors. The role offers the opportunity to work on complex, multi-year programmes where data and operations intersect to enable modernisation at scale.
The Role
As a Consultant – Data Migration, you will be responsible for supporting the successful transition of clients from legacy systems to modern wealth platforms. You will work closely with internal consultants, external clients, and third-party vendors to manage the data workstreams of large-scale transformation programmes. Your efforts will be critical to ensuring data integrity, migration accuracy, and operational continuity.
Key Responsibilities:
Data Migration & Transformation
-
Manage large datasets across the migration lifecycle, ensuring quality, integrity, and accuracy.
-
Support ETL processes and prepare data for ingestion into modern wealth platforms.
-
Collaborate with vendors and client stakeholders to define data mapping logic and transformation rules.
Business Insight & Client Engagement
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Analyse data structures to identify gaps and propose enhancements.
-
Provide technical documentation and support during the data migration lifecycle.
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Work with delivery leads and external stakeholders to support the wider implementation effort.
Skills & Experience:
Essential:
-
1-4 years’ experience in consulting, data migration, or transformation-related roles.
-
Sound understanding of data structures within financial services, particularly wealth or pensions.
-
Exposure to ETL processes, data validation techniques, and large-scale data handling.
-
Strong communication skills and stakeholder management capability.
Desirable:
-
Familiarity with key wealth platforms (e.g., FNZ, SS&C, Avaloq, GBST).
-
Experience using data migration or delivery tools such as JIRA.
-
Consulting background with a focus on financial services transformation.
Benefits
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Base salary up to £53,000
-
Hybrid working: 2 days per week in the Edinburgh office
-
Structured learning and career development within a globally respected consultancy
-
Hands-on exposure to business-critical data programmes across Tier 1 clients
How to Apply
Please send your CV to Daniel Abbasi at Harnham using the Apply link on this page to express your interest or reach out directly to learn more.
To Apply for this Job Click Here

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