Technical Claims Manager

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London / £60000 - £70000 annum

INFO

Salary
SALARY:

£60000 - £70000

Location

LOCATION

London

Job Type
JOB TYPE

Permanent


Technical Claims Manager
Central London | £60,000-£70,000 | Hybrid (1-2 days/week, travel expensed)

Are you a claims professional who wants to shape strategy, improve customer journeys, and influence product design - not just process claims?

A fast-growing travel insurance intermediary, backed by a leading private equity firm is hiring a Technical Claims Manager to drive insight, strategy, and innovation across their claims proposition.

What you'll be doing:
You'll work closely with product, pricing, and underwriting teams, taking ownership of:

  • Claims MI & Insight: Analyse claims data, spot trends, and present insight to senior leadership

  • Claims Strategy: Inform pricing, cost containment, and claims management approaches

  • Customer Journey & Product: Identify pain points and opportunities for new offerings under Consumer Duty principles

  • Policy & Case Management: Support better stakeholder reporting, case handling, and wording improvements

What they're looking for:

  • Strong experience in claims - ideally with exposure to insight, reporting, strategy, or policy

  • Travel insurance experience

  • You might come from claims, underwriting, or product, with a strong interest in driving change

  • Comfortable working in a scale-up environment: hands-on, collaborative, and project-driven

Why join?

  • Big plans: This business is scaling fast, with a 5-year strategy focused on growth and innovation

  • Real impact: You'll work directly with senior leadership and shape the future of their claims function

  • Great culture: A genuinely inclusive, roll-your-sleeves-up team - backed by serious investment

The setup:

  • £60,000-£70,000 base + benefits

  • Hybrid working (1-2 days/week in Central London, travel expensed)

  • Reports into the Head of Commercial (placed via us, recently promoted after 9 months!)

  • Fast 3-stage interview process


Ready to lead claims strategy at one of the UK's most exciting insurance scale-ups?
Apply now via Harnham or reach out directly by sending your CV

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