Senior Analyst (Customer & Commercial Analytics)
London / £65000 - £75000 annum
INFO
£65000 - £75000
LOCATION
London
Permanent
Senior Analyst - Customer & Commercial Analytics
Location: Hybrid (3 days a week in office - London)
Salary: £65k-£75k + Benefits (negotiable for the right candidate)
Company Overview:
A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics.
Role Overview:
This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices.
Key Responsibilities:
Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior.
Segmentation: Identify and develop marketing strategies based on customer segments (e.g., high-value customers, loyal users).
Insights & Recommendations: Provide clear, actionable insights to key business stakeholders, driving decision-making.
Commercial Analytics: Analyze product profitability, efficiency of operations, and explore new opportunities.
Data Analysis: Work with large, disparate datasets (SQL, Python, R) to generate insights. Strong technical skills required.
Skills & Experience Required:
2-5 years of experience in analytics, ideally within telco, subscriptions, or related industries.
Strong SQL skills and experience working with large datasets.
Python or R proficiency is preferred.
Experience with customer analytics (churn, retention, loyalty, CLTV).
Commercial acumen and the ability to provide actionable recommendations.
Strong stakeholder management experience and the ability to present findings effectively.
Process:
1st Stage - Quick chat with the hiring manager
2nd Stage - Case study & experience interview
3rd Stage - Sign-off with senior leadership team
If you're a hands-on, commercially-driven analyst with a passion for customer insights and a proactive approach, apply today!
Interested? Drop your CV or DM for more details!

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To Apply for this Job Click Here
Product Data Scientist
Location: Leicestershire – Hybrid (2 days in office)
Salary: Up to £80,000 + benefits
Start Date: ASAP
The Company
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Hands-on experience with BI/visualisation tools (e.g. Looker, Tableau, Lightdash).
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Proficiency in Python or R for analysis, modelling, and experimentation.
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Proven ability to translate business problems into analytical tasks and communicate outcomes effectively.
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Track record of delivering insights that have influenced product strategy.
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Experience with subscription, e-commerce, or digital product businesses.
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Knowledge of causal inference, A/B testing frameworks, or incrementality modelling.
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Exposure to modern data stacks (e.g. dbt, Snowflake, GCP/Azure).
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Introductory with the hiring manager.
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Technical task and panel interview (covering task presentation and competency questions).
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Send your CV to Mohammed Buhariwala at Harnham or connect with me on LinkedIn to discuss the role further.
Keywords
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A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK.
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Own and lead analytics across pricing, promotions, customer behavior, and trading performance
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Partner closely with Strategy, Commercial, and Marketing to drive revenue and market share growth
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Identify and action opportunities across core and emerging customer segments
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Develop experienced senior managers while remaining close to the most business-critical analytical work
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Experience leading large, high-performing analytics teams (including managing other managers)
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Deep commercial acumen – with a strong grip on pricing, trading, and end-to-end P&L performance
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Marketplace/platform experience preferred
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Experience across global or multi-region environments is a plus
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£135,000 base salary
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Discretionary bonus
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Full benefits package
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Intro interview with Analytics Director
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Case presentation with Strategy leadership
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Final interview with the UK Managing Director
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Find out more and apply via the link below.
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London
£65000 - £75000
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To Apply for this Job Click Here
Senior Analyst – Customer & Commercial Analytics
Location: Hybrid (3 days a week in office – London)
Salary: £65k-£75k + Benefits (negotiable for the right candidate)
Company Overview:
A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and analytics teams to drive future growth. You’ll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics.
Role Overview:
This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You’ll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role – you’ll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices.
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Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior.
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Segmentation: Identify and develop marketing strategies based on customer segments (e.g., high-value customers, loyal users).
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Insights & Recommendations: Provide clear, actionable insights to key business stakeholders, driving decision-making.
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Commercial Analytics: Analyze product profitability, efficiency of operations, and explore new opportunities.
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Data Analysis: Work with large, disparate datasets (SQL, Python, R) to generate insights. Strong technical skills required.
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2-5 years of experience in analytics, ideally within telco, subscriptions, or related industries.
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Strong SQL skills and experience working with large datasets.
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Python or R proficiency is preferred.
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Experience with customer analytics (churn, retention, loyalty, CLTV).
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Commercial acumen and the ability to provide actionable recommendations.
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Strong stakeholder management experience and the ability to present findings effectively.
Process:
1st Stage – Quick chat with the hiring manager
2nd Stage – Case study & experience interview
3rd Stage – Sign-off with senior leadership team
If you’re a hands-on, commercially-driven analyst with a passion for customer insights and a proactive approach, apply today!
Interested? Drop your CV or DM for more details!
To Apply for this Job Click Here

Senior Marketing Effectiveness Manager
Watford
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To Apply for this Job Click Here
Senior Marketing Effectiveness Manager (Maternity Cover) | £75,000-£85,000 + Bonus | Watford Junction | 12-month FTC
Are you a marketing analytics leader with a passion for driving marketing effectiveness through data-driven insights? A leading UK business is seeking a Senior Marketing Effectiveness Manager to join their team on a 12-month maternity cover.
You’ll lead a specialist team of econometricians and work closely with senior marketing, finance, and product stakeholders to optimise multi-million-pound marketing investments. This is a hands-on leadership role blending advanced econometrics with strategic commercial insight to influence key business decisions.
Whether you’re a deep-dive econometrics specialist or a broad marketing analytics generalist, your expertise in translating complex models into actionable marketing strategies will be critical.
Key requirements:
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Proven experience managing marketing analytics or econometrics teams
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Strong commercial focus with excellent stakeholder management skills
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Hands-on expertise in SQL, Python, R and econometric modelling
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Ability to drive marketing investment optimisation through data-driven recommendations
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Experience working cross-functionally across finance, marketing, and analytics teams
Why apply?
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Lead one of the largest marketing budgets in the UK
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Influence strategic marketing investment decisions at senior levels
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Opportunity to innovate and shape marketing measurement tools and processes
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Flexible hybrid working (3 days onsite)
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Competitive salary + bonus
If you’re ready to step into a senior leadership role and deliver measurable marketing impact, apply today.
To Apply for this Job Click Here

Director of Product – Fintech Payments
London
£120000 - £150000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Director of Product – Fintech
Location: London (Hybrid, 3 days per week)
Salary: £150,000 + Bonus
Reports to: VP of Product
Team: 5 Product Managers + indirect reports
About the Role
We are seeking a Director of Product – Fintech to take full ownership of a rapidly scaling digital payments platform. This is a pivotal leadership role where you’ll shape product strategy, drive market expansion, and lead a talented, distributed product team.
You’ll be responsible for building out mobile-first financial services, developing new payments infrastructure, and scaling adoption across global markets. With deep regulatory, geographic, and technical complexity, this role requires both visionary thinking and executional excellence.
Key Responsibilities
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Product Strategy & Delivery – Own and execute the product roadmap across digital wallet functionality, payments, and integrations.
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Scaling & Growth – Expand into new markets, grow user adoption, and build commercial partnerships.
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Cross-Functional Leadership – Partner with engineering, legal, compliance, marketing, and data teams to deliver end-to-end solutions.
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Team Development – Lead, mentor, and grow a team of product managers across multiple regions and time zones.
Ideal Candidate Profile
Essential Experience:
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7+ years in senior product leadership roles (Director level or above).
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Strong background in fintech, digital wallets, payments, or banking APIs.
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Proven experience scaling products across multiple international markets.
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Knowledge of regulatory, security, and compliance frameworks.
Desirable Experience:
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Exposure to scaling fintech or high-growth consumer products.
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Experience with card schemes, merchant tools, or fraud systems.
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Strong track record in data-led product growth and experimentation.
Qualities We’re Looking For:
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Commercially minded and metrics-driven.
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Visionary thinker with hands-on execution skills.
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Excellent communicator, able to influence technical and non-technical stakeholders.
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Experienced in leading global, distributed teams.
Interview Process
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HR Introduction
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Hiring Manager Interview – Strategy & Leadership
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Analytical Test
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Senior Product Interview – Product Sense
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Final Interview with CEO
All interviews are conducted remotely.
Find out more and apply via the link below.
To Apply for this Job Click Here

Junior Customer/Marketing Analyst
London
£30000 - £35000
+ Advanced Analytics & Marketing Insights
PermanentLondon
To Apply for this Job Click Here
Marketing Analyst / Junior Customer Analyst
Up to £35,000
Hybrid – London
A fantastic opportunity to join a boutique digital agency as a Marketing Analyst, working across a range of exciting clients and projects.
THE COMPANY
This boutique digital agency delivers a full spectrum of data and analytics services, partnering with clients across various sectors to drive smarter marketing and business decisions.
As a Marketing Analyst, you’ll join a growing analytics team, helping clients optimise their customer strategies and marketing performance through data-led insight. This is an ideal next step for someone with ~1 year of marketing/customer analytics experience looking to deepen their skills in a fast-paced, supportive environment.
THE ROLE & RESPONSIBILITIES
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Delivering insight reports and dashboards to visualise customer and marketing data
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Conducting detailed customer and campaign performance analysis to uncover actionable insights
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Supporting client teams by identifying opportunities for improved targeting and engagement
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Managing and maintaining clean, structured datasets across platforms
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Assisting with the implementation and optimisation of marketing analytics tools (e.g. GA, CRM platforms, ad platforms)
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Presenting analysis and recommendations to both internal teams and clients
YOUR SKILLS & EXPERIENCE
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~1 year of experience in marketing/customer analytics, either agency or client-side
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Exposure to customer-level data, campaign performance, segmentation, or attribution analytics
-
Working knowledge of SQL and ideally some Python
-
Comfortable working with reporting/visualisation tools (e.g. Power BI, Tableau, or Looker)
-
Strong communication skills and commercial mindset
-
A keen interest in digital marketing and data-led decision making
BENEFITS
-
Salary up to £35,000
-
Hybrid working (London office)
-
Excellent career progression and training opportunities
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Collaborative team environment with real client exposure
HOW TO APPLY
If you’re interested in this opportunity, please send your CV and a brief cover note outlining your experience and interest in marketing/customer analytics.
To Apply for this Job Click Here

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