Loyalty Manager

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West London / £250 - £325 day

INFO

Salary
SALARY:

£250 - £325

Location

LOCATION

West London

Job Type
JOB TYPE

Contract

  • 12-Month Contract
  • Day Rate : £250-£325
  • Hybrid Working in West London (3 days on site per week)

Key Responsibilities

  • Lead the development of customer-centric loyalty propositions across European markets.
  • Conduct loyalty program health checks and make data-driven recommendations to optimise performance.
  • Project manage the end-to-end delivery of loyalty initiatives, from concept development to cross-functional execution.
  • Build strong stakeholder relationships across local business units, operations, and group tech teams.
  • Develop and maintain internal knowledge-sharing platforms, masterclasses, and strategic playbooks.
  • Own the customer journey across both digital and in-store touchpoints.

Essential Skills & Experience

  • Proven experience in loyalty or customer proposition development, preferably within the retail, travel, or subscription services industries.
  • Strong understanding of customer behaviour, commercial drivers, and the ability to apply insight into meaningful strategies.
  • Ability to manage multiple stakeholders across functions and regions, ideally with experience working cross-border or in a consultancy setting.
  • Strategic thinker with a hands-on approach to deliver - able to shift between big-picture planning and tactical execution.
  • Excellent communication, influencing, and storytelling skills - able to tailor messaging for varied audiences.

CONTACT

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